Thorsten Staufer
Manager & Intelligent Automation Lead Austria
Experience
Sep 2019 - Mar 2020
7 months Vienna, Austria
Manager & Intelligent Automation Lead Austria
Ernst & Young Management Consulting GmbH
- Expanded the "Intelligent Automation" business unit
- Led a team of 6, responsible for staffing
- Acquired and led projects in process digitization
- Developed and implemented marketing and sales strategy
- Coordinated with international contacts in "Intelligent Automation"
- Generated up to €1M in revenue
- Implemented a new RPA project methodology
- Built and strengthened partner management
- Grew "Intelligent Automation" presence in the DACH region
- Secured strategically important projects
May 2018 - Aug 2019
1 year 4 months Vienna, Austria
Senior Manager & Head of Process Automation
BDO Consulting GmbH
- Built the "Process Innovation & Automation" business unit
- Executed RPA and digitization projects
- Led internal and external projects
- Developed marketing and sales strategy
- Coordinated marketing activities
- Established a green-field RPA business area
- Designed scalable digitization concepts
- Built successful partnerships
- Secured strategic projects
Oct 2017 - May 2018
8 months Vienna, Austria
Senior Consultant
Capgemini Consulting Austria AG
- Built and led the "Intelligent Automation Austria" team
- Business development in automation
- Process consulting and business analysis
- Delivered "Intelligent Automation" projects
- Generated up to €2M in revenue
- Established the RPA team
- Successfully digitized complex processes
Oct 2016 - Oct 2017
1 year 1 month Vienna, Austria
Senior Process Manager
RSC Raiffeisen Service Center GmbH
- Reorganized existing process management
- Introduced a new business process management system
- Ensured optimal organizational workflows
- Conceptually developed reorganization initiatives
- Ensured legal requirements for the Slovak branch
- Designed and implemented a continuous improvement process
- Led projects and moderated workshops
- Built a process-oriented organizational structure
- Successfully implemented the new BPM system
- Developed and launched standardized optimization processes
- Ensured cross-border compliance
Mar 2010 - Mar 2015
5 years 1 month Vienna, Austria
Senior Process Manager & Inhouse Business Consultant
A1 Telekom Austria AG
- Line sponsor for "Residential & Small Business Sales" projects
- Consulted on changes to sales channel processes
- Designed and structured process improvements
- Identified and analyzed business requirements
- Provided strategy consulting
- Managed strategic and operational processes for all A1 shops
- Analyzed business and IT processes in all A1 shops
- Managed IT order entry system projects
- Successfully optimized company-wide sales & service processes end to end
- Implemented new IT services and solutions
- Harmonized the system landscape
- Optimized A1 shop processes
Vienna, Austria
Managing Director
EXPECTATE Consulting GmbH
- Strategic and operational leadership of the company
- Acquired and led complex projects in business process digitization, OZG/FIM, and process management
- Managed digitization projects with measurable success
- Conducted and hosted workshops and presentations
- Provided interim management for transformation implementations
- Prepared ROI calculations for various projects
- Generated up to €300,000 in revenue
- Key project: End-to-end digitization of administrative services (various districts and municipalities)
- Advised on end-to-end digitization of administrative services
- Established innovation management
- Designed and planned to close digital gaps
- Implemented automation solutions as interfaces to specialist systems
- Key project: Created an operations manual for transitioning an EfA topic solution to regular operation (Lower Saxony)
- Analyzed and documented existing processes
- Defined target processes for online service operations
- Documented current and target processes and workflows
- Managed stakeholders across departments
- Key project: Rollout management of the EfA topic solution (Lower Saxony)
- Managed stakeholders within the state and in adopting states
- Led project and team management
- Documented rollout results
- Conducted training and workshops for service reuse
- Key project: FIM methodology expert for family & child (Bremen)
- Process management and business analysis in the FIM environment
- Analyzed legal and operational foundations
- Modeled FIM core and OZG reference processes
- Modeled FIM core and OZG reference data schemas
- Key project: FIM methodology expert for enterprise management & development | Member of FIM state editorial board for processes & data fields (Hamburg)
- Provided consulting and business analysis in the FIM environment
- Conducted current state analyses and LeiKa validations
- Modeled FIM core and OZG reference processes
- Modeled FIM core and OZG reference data schemas
- Served as FIM methodology expert on the state editorial board
- Key project: Led the EU interoperability competence team in the register modernization program (Bremen - KoSIT)
- Led and restructured the competence team
- Coordinated and managed the team
- Provided and maintained work structures
- Transferred knowledge on XÖV standards
- Collaborated with register, NOOTS, and legal program areas
- Managed and coordinated available budget
- Handled information management on the register modernization law and legal framework
- Key project: FIM methodology expert in a federal OZG implementation project (Berlin)
- Consulted on the "Base Component Message Retrieval" project
- Advised on FIM-compliant implementation
- Performed process analysis and modeling
- Key project: Consulting on implementing and introducing online services in the OZG context | Rollout management of EfA online services | Team leadership (Mecklenburg-Western Pomerania)
- Led project and team for EfA reuse projects
- Business analysis of user and organizational requirements
- Captured and analyzed acceptance criteria
- Conducted training and requirements workshops
- Created technical data models
- Reviewed, validated, and implemented software systems
- Key project: Detailed concept for using digital enablers (Norddeutsche Geschäftsbank)
- Analyzed existing functional concepts
- Created detailed digitization strategies
- Reviewed and optimized existing strategies and concepts
- Key project: Consulting in process management (various mid-sized companies in Austria)
- Analyzed processes for efficiency improvements and optimization potentials
- Implemented process management systems
- Modeled processes using Adonis, Aris, and Visio
- Managed projects and produced project documentation
Summary
20+ years’ experience in project management and process management
€2M largest project budget managed
€300,000 annual consulting volume
100+ successfully modeled and optimized administrative processes
Project management & leadership
Successfully led complex digitization projects with budgets up to €2M
Extensive experience managing parallel large-scale projects
Effective stakeholder management at all administrative levels
Product Owner responsibilities within digitization projects
OZG, FIM expertise & register modernization
FIM methodology expert with extensive project experience
Successful implementation of OZG projects
Expertise in integrating FIM standards
Deep understanding of register modernization and XÖV standards
Expertise in coordinating between register, NOOTS and legal program areas
Comprehensive expertise in register modernization as project lead of the EU interoperability competence team
Digitization & process optimization
End-to-end digitization of administrative services
Integration of automation solutions with proven efficiency gains
Implementation of process management systems with measurable success
Identifying automation potentials
Digital transformation
Designing digital administrative processes
Implementing e-government solutions
Developing sustainable digitization strategies
Process management
Analyzing and optimizing administrative processes
Integrating automation solutions
Establishing process management standards
Process development & modeling
Strategic consulting
Developing holistic digital strategies for administrations
Change management and organizational development
Federal interface management
Languages
German
Native
English
Advanced
Education
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MBA · Business Administration
Certifications & licenses
FIM-Methodenexperte
Professional Scrum Master
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