Guenther Niederhofer
Tribe Lead
Experience
Jun 2022 - Dec 2025
2 years 7 monthsTribe Lead
Telefonica - O2
- Acted as Tribe Lead in the Telefonica B2B Transformation Programme to implement Salesforce, consolidate e2e processes and BSS legacy systems
- Worked with business departments in defining reporting & data / business intelligence requirements
- Safeguarded the design and implementation along the IT & product release management cycle
- Secured the functioning of data process chains across business reporting units and data warehouses
Jan 2021 - May 2022
5 monthsIT Project Lead
Swarovski
- Led an IT outsourcing project in the IT application environment to reduce IT operating costs, achieve FTE targets and leverage on managed services through 3rd party vendors
- Drove initiatives for the IT operating model to improve supplier & partner collaboration
Sep 2020 - Oct 2021
1 year 2 monthsInterim COO
Bartenbach
- Acted as interims COO to plan, steer the transformation of the company to improve growth and ROI
- Improved OPEX structure and commercial business processes through digitalization
- Introduced an agile organisation and people change with a disciplinary lead of more than 30 people
Jun 2017 - Apr 2020
2 years 11 monthsProject Lead
Munich Airport
- Led the S/4HANA transformation pre-project for the airport to evaluate impact and chances of the new technology to pave the way towards automation and digitalization; built the S/4HANA transformation business case & process & IT roadmap
- Elaborated strategic marketing & media communication opportunities to position the airport on specific customer segments along the passenger journey to enhance retail revenue opportunities
- Led a large IT Programme to ensure the airport readiness for the current and future cyber security requirements and upcoming regulations/audits e.g. BSI, KRITIS; ISO 27001
Oct 2013 - Mar 2017
3 years 6 months Dubai, United Arab Emirates
Head of Corporate Development
Dubai Airports
Led Corporate Development Programmes to transform Dubai Airports into a more efficient and effective organisation to achieve profitability, operational efficiency and customer experience targets.
Strategy & Portfolio Management:
- Set the Corporate Development Strategy for business and organisational transformation
- Managed a portfolio of change and growth initiatives with volume of over 40m Euro OPEX/ CAPEX p.a.
- Planed and derived investment decisions to ensure best value against strategic objectives and ROI
- Operationalized strategic change objectives into transformation programmes and functional strategies
- Provided business plans and case for changes for CEO and executive boards and stakeholders
Transformation & Change Management:
- Defined the 10yrs corporate transformation & change landscape for the organisation to support growth
- Built cross-functional teams of change experts to drive efficiency, cultural and people change
- Led a long-term transformation programme in supply chain, finance, commercial and technology area from design to implementation of a new strategy, business model, organization and IT technologies
- Supported the products and service development roadmap in diversifying commercial revenue opportunities and enhance customer experience by introducing new digital services
Jan 2011 - Jun 2013
1 year 6 months Dubai, United Arab Emirates
Director Customer Excellence & Business Process Management
Du
Headed a team of Project Managers and Business Analysts to drive customer excellence and efficiency.
Customer Excellence Programme:
- Built the operational improvement team for du's strategic Customer Excellence Programme and defined the improvement strategy, its methodology and calculated business cases
- Streamlined customer business and service processes and reduced 30% of non-value adding activities
- Achieved 13m AED of OPEX savings by improving customer transactions and KPI performance
Programme & Transformation Unit:
- Created the "Programmes & Transformation" unit to manage efficiency programmes in operations while defining the unit's strategy, vision, mission and objectives
- Developed a process costing model to identify OPEX savings potential for customer facing processes
- Introduced a cross-functional Programme Management and Governance Model
Aug 2008 - Dec 2011
3 years 5 months Munich, Germany
Senior Consultant
Detecon International
- Led large consulting teams in projects for telco providers, ICT companies, service industries, a premium automotive manufacturer and a global travel service company
Jan 2005 - Dec 2008
2 years Abu Dhabi, United Arab Emirates
Regional Sales & Business Development Manager
Detecon International
- Business development and sales for process and organization consulting offerings
Jan 2001 - Dec 2005
5 years Bonn, Germany
Consultant
Detecon International
- Implemented products from idea to launch for Deutsche Telekom's fixed, mobile and internet division
Mar 2000 - Aug 2000
6 months Zürich, Switzerland
Business Process Manager Trainee
Helbling Management Consulting
- Implemented ERP solutions for SME in manufacturing, construction and consumer goods
Oct 1999 - Dec 1999
3 months London, United Kingdom
Marketing & Business Development Trainee
CNBC Business Channel
- Analysed the paid TV market and developed a new sales distribution arm
Summary
An experienced leader, facilitator and consultant, Guenther is a dynamic professional, with a strong background in business and IT transformation, process optimisation and digitalization.
Guenther developed his 20 years of professional career from consulting in various industries and regions in Europe into an in-house consulting position in Telecommunication in Middle East and then moved to Dubai Airports in the role as Head of Corporate Development to lead transformation programmes on people, process, technology changes in the organization. After 5 years in Middle East, he relocated back to Europe, started his own company and consults since 2017 clients on business and technology driven transformation.
Guenther’s experience has been gained in both strategic and delivery roles for a variety of sectors, including Glass Manufacturing (Swarovski), Lighting Industry (Bartenbach GmbH), Airport & Aviation (Dubai Airports, Munich Airport), Telecommunication (Telefonica, Deutsche Telekom, du), ICT (T-Systems), Travel and Transportation (TUI), Automotive (BMW) and Media (CNBC).
Certified in MSP, PMI, ITIL and agile PM (PSM I) he continuously develops his skill set with best practice methodologies and technology know how in workflows/processes & software implementations.
Additionally, Guenther is a passionate and well-rounded executive with proven leadership and stakeholder management on executive level, capable of working in challenging and cross-cultural environments.
Languages
German
Native
English
Advanced
Education
Oct 1999 - Jun 2000
University of Glasgow
Transformation & Finance · Glasgow, United Kingdom
Oct 1998 - Jun 2001