Contact for customers and insurers for all major complaints (Complaint Management)
Monitoring product quality through regular reviews
Deputy head of quality management (2009 to 2019)
Established risk management within Tridonic GmbH
Completed in-house auditor training and conducted audits
Met legal requirements by contributing to the development of risk management in the Zumtobel Group
Defined and selected the R2C risk management software
Introduced the risk software in the Tridonic division
Ported the returns system from MS Office to the SAP system, including extensive customization (SAP Customizing)
Jul 1998 - Nov 2003
5 years 5 months
Dornbirn, Austria
Head of Customer Service
Tridonic GmbH
Managed a team of 9 employees
Oversaw the handling and analysis of returns
Developed and implemented the required workflow, including direct transfer of return order data from SAP to the returns system
Introduced a returns system, planned and executed it as a pilot project, and specified and implemented it based on the Microsoft Office suite (including programming)
Jul 1995 - Jun 1998
3 years
Dornbirn, Austria
Application Engineer
Tridonic GmbH
Responsible for all customers in the UK and Southern Europe
Jan 1992 - Jun 1995
3 years 6 months
Munich, Germany
Customer Service Engineer
Advantest (Europe) GmbH
Summary
Engineer in electronics, measurement and control engineering
32 years of work experience, including 21 years in quality management (ISO 9001, 14001)
Skilled in setting up, maintaining, and improving the QMS, and familiar with tools like 8D, FMEA, PDCA, BSC, event/fault tree
Completed in-house auditor training and familiar with certifications
Experienced in process development
Six Sigma Green Belt
Languages
German
Native
English
Advanced
Education
Sep 1988 - Oct 1991
Neu-Technikum Buchs
Ing. HTL/NTB · Electronics, measurement and control engineering · Buchs, Switzerland