Stefan D.
Quality and Risk Manager
Experience
Nov 2003 - Apr 2025
21 years 6 monthsDornbirn, Austria
Quality and Risk Manager
Tridonic GmbH
- Contact for customers and insurers for all major complaints (Complaint Management)
- Monitoring product quality through regular reviews
- Deputy head of quality management (2009 to 2019)
- Established risk management within Tridonic GmbH
- Completed in-house auditor training and conducted audits
- Met legal requirements by contributing to the development of risk management in the Zumtobel Group
- Defined and selected the R2C risk management software
- Introduced the risk software in the Tridonic division
- Ported the returns system from MS Office to the SAP system, including extensive customization (SAP Customizing)
Jul 1998 - Nov 2003
5 years 5 monthsDornbirn, Austria
Head of Customer Service
Tridonic GmbH
- Managed a team of 9 employees
- Oversaw the handling and analysis of returns
- Developed and implemented the required workflow, including direct transfer of return order data from SAP to the returns system
- Introduced a returns system, planned and executed it as a pilot project, and specified and implemented it based on the Microsoft Office suite (including programming)
Jul 1995 - Jun 1998
3 yearsDornbirn, Austria
Application Engineer
Tridonic GmbH
- Responsible for all customers in the UK and Southern Europe
Jan 1992 - Jun 1995
3 years 6 monthsMunich, Germany
Customer Service Engineer
Advantest (Europe) GmbH
Summary
- Engineer in electronics, measurement and control engineering
- 32 years of work experience, including 21 years in quality management (ISO 9001, 14001)
- Skilled in setting up, maintaining, and improving the QMS, and familiar with tools like 8D, FMEA, PDCA, BSC, event/fault tree
- Completed in-house auditor training and familiar with certifications
- Experienced in process development
- Six Sigma Green Belt
Languages
German
NativeEnglish
AdvancedEducation
Sep 1988 - Oct 1991
Neu-Technikum Buchs
Ing. HTL/NTB · Electronics, measurement and control engineering · Buchs, Switzerland
Sep 1978 - Jul 1987
Gymnasium Dornbirn
Dornbirn, Austria
Sep 1974 - Jul 1978
Volksschule Dornbirn
Dornbirn, Austria
Certifications & licenses
Auditor
Six Sigma Green Belt
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