Stefan D. - Quality and Risk Manager

Dornbirn, Austria

Experience

Nov 2003 - Apr 2025

21 years 6 months

Dornbirn, Austria

Contact person for customers and insurers for all major complaints (Complaint Management)
Monitoring product quality through regular reviews
Deputy head of quality management (2009 to 2019)
Establishing risk management within Tridonic GmbH
Internal auditor training and conducting audits
Fulfilling legal requirements by participating in the setup of risk management in the Zumtobel Group
Defining and selecting the R2C risk software
Introducing the risk software in the Tridonic division
Porting the returns system from MS Office to the SAP system including extensive customization (SAP customizing)

Jul 1998 - Nov 2003

5 years 5 months

Dornbirn, Austria

Leading a team of 9 employees
Monitoring the handling and analysis of returns
Developing and implementing the required workflow, including direct transfer of return order data from SAP to the returns system
Introducing a returns system, planning and implementing it as a pilot project, specifying and implementing it based on the Microsoft Office package (including programming)

Jul 1995 - Jun 1998

3 years

Dornbirn, Austria

Jan 1992 - Jun 1995

3 years 6 months

Munich, Germany

Engineer for electronics, measurement and control technology
32 years of work experience, 21 years in quality management (ISO 9001, 14001)
Skilled in setting up, maintaining, and improving the QMS and familiar with QM tools such as 8D, FMEA, PDCA, BSC, event/fault tree
Internal auditor training and familiar with certifications
Experienced in further developing processes
Six Sigma Green Belt