Michael Morf - Management Consultant

Q: Where is Michael based?

Michael is based in Málaga, Spain and prefers 100% remote projects.

Q: What languages does Michael speak?

Michael speaks the following languages: German (Native), Spanish (Native), English (Advanced), French (Advanced), Portuguese (Advanced), Italian (Intermediate) .

Q: How many years of experience does Michael have?

Michael has at least 11 years of experience. During this time, Michael has worked in at least 3 different roles and for 5 different companies . The average length of individual experience is 2 years and 1 month . Note that Michael may not have shared all experience and actually has more experience.

Q: What is Michael's latest experience?

Michael's most recent position is Management Consultant at Morf Business Consulting S.L. .

Q: What companies has Michael worked for in recent years?

In recent years, Michael has worked for Morf Business Consulting S.L. and Iskander Business Partner GmbH .

Q: Which industries is Michael most experienced in?

Michael is most experienced in industries like Media, Entertainment and Publishing , Telecommunication , and Advertising . Michael also has some experience in Professional Services , Information Technology (IT) , and Retail .

Q: Which business areas is Michael most experienced in?

Michael is most experienced in business areas like Marketing , Project Management , and Product Development . Michael also has some experience in Business Intelligence , Customer Service , and Information Technology (IT) .

Q: Which industries has Michael worked in recently?

Michael has recently worked in industries like Media, Entertainment and Publishing , Telecommunication , and Professional Services .

Q: Which business areas has Michael worked in recently?

Michael has recently worked in business areas like Project Management , Marketing , and Product Development .

Recommended expert

Málaga, Spain

Experience

Nov 2024 - Present

1 year 5 months

Málaga, Spain

Management Consultant

Morf Business Consulting S.L.

Training & enablement for AI: Development and delivery of internal training on artificial intelligence, robotics, and machine learning, focusing on automation and digital transformation in customer service
Building an AI community: Promoting company-wide exchange on AI topics through knowledge platforms, workshops, and interactive formats
AI skill development & business development: Strategically enhancing AI know-how in the company to drive innovation and prepare employees for new technologies
Leading the selection and implementation of a new newsletter platform to replace the existing system
Managing the RfP process, including requirements management, product demos, and vendor evaluation
Coordinating all relevant stakeholders from marketing, IT, and compliance to ensure technical and data protection (GDPR) requirements
Preparing decision papers for management and advising on the best system choice
Planning and overseeing the migration of existing data and integrating the new system into the current IT infrastructure
Conducting functional tests, training, and change management measures for successful system rollout

Nov 2016 - Jun 2022

5 years 8 months

Munich, Germany

Management Consultant

Iskander Business Partner GmbH

Involvement in a digital transformation project to introduce IT tools for improving customer experience and optimizing internal processes
Implementing SAFe and organizing agile events to promote agile methods within the digital transformation
Managing the program’s procurement processes using Ariba SAP
Implementing and automating onboarding processes for new program members using Jira, Confluence, and Draw.io
Organizing and hosting MS Teams live events with over 500 participants
Creating management presentations to support strategic decision-making in the program
Developing and executing the go-to-market strategy for a Europe-wide rollout of a new paid digital bundling service in 16 countries
Steering and coordinating all processes in collaboration with marketing, sales, customer service, product development, and campaign management
Preparing status reports and implementing online tools for decentralized project tracking, as well as adjusting the website for go-live
Collaborating with external agencies to develop advertising campaigns and implement growth-hacking strategies in digital marketing
Optimizing the online customer journey for a seamless browse-and-shop e-commerce experience on product pages
Managing multiple projects for two additional digital paid services using agile methods and business development strategies
Carrying out process audits and analyses in 1st and 2nd level support to improve customer experience and streamline internal processes
Visualizing and documenting business processes with detailed process manuals using Microsoft Visio
Visualizing business requirement documents for efficient communication of requirements
Conducting mystery shopping of identity procedures from the customer’s perspective to analyze and improve customer service strategies
Performing detailed analysis of app and eCare platforms to optimize the customer experience
Creating management presentations to support strategic decision-making
Europe-wide rollout of a new toll collection box as part of the go-to-market strategy
Developing revenue planning to support business development and sales
Analyzing customer datasets to improve customer experience
Drafting sales documents to support the sales strategy
Creating presentations to support strategic decision-making
Developing a recommendation for a B2C customer service and sales channel strategy for a 3-5 year horizon
Condensing and evaluating extensive analysis results into management recommendations for future channel mix
Collaborating on the preparation of workshop results and materials
Creating detailed channel profiles to optimize customer relationship management
Supporting project management to ensure efficient strategy implementation
Developing a unified reporting system to track strategic initiatives and budget goals for all entertainment business units
Building an online tool for decentralized project tracking
Developing measures to support strategic growth initiatives
Preparing steering committees and meetings to support strategic decision-making
Creating a value driver tree to analyze the key drivers of monetizing reach for TV broadcasters and digital channels
Consolidating various data analyses
Setting up a unified, cross-platform database with the essential monetization drivers
Deriving various measures to optimize advertising revenue
Evaluating qualitative and quantitative analyses to understand user behavior on product pages
Designing website mockups to showcase the new design
Defining requirements for developing new website modules
Optimizing the customer journey on product pages
Frontend screening for the introduction of a Next Best Offer (NBO) logic in sales and service channels
Requirements analysis, scope definition, and milestone setting
Auditing existing and planned frontends, ongoing project initiatives, and tools
Initial evaluation of the feasibility of integrating NBO/NBA
Preparing an initial project plan for frontend integration
Preparing steering committees and meetings to support strategic decision-making
Change management: Mindshift from pure customer service to sales in customer service
Analyzing data and creating reports to evaluate upsells and migrations
Implementing a new incentivization system
Creating sales materials for internal staff and external service providers
Developing a sales training concept for the care area
Developing, implementing, and documenting a new process for storing non-customers with ad objections
Analyzing data protection framework conditions to ensure GDPR compliance
Conducting a system audit for implementing the ad opt-out list
Thoroughly documenting the new process in the internal procedure database
Market analysis of the German telecommunications industry with a focus on mobile business
Researching and comparing financing offers as well as mobile banking and mobile payment solutions
Defining scope and milestones for efficient project implementation
Gathering and coordinating new requirements and status tracking
Preparing comprehensive project documentation
Validating expected future developments in mobile network technologies
Researching GSM and UMTS network coverage and evaluating market developments and shutdown scenarios
Creating a comprehensive project plan to support project management

May 2016 - Sep 2016

5 months

Munich, Germany

Working Student

Numerus Veritas GmbH

Designing and shaping the company website to support digital marketing and customer experience
Conducting price analyses for retail companies in e-commerce
Creating comprehensive market analyses

Jul 2013 - Sep 2016

3 years 3 months

Salzburg, Austria

Intern

Werner Haring | New Media Marketing

Designing cross-media communication campaigns
Analyzing and evaluating mobile applications and services
Designing and developing websites
Executing social media marketing to increase brand awareness
Creating comprehensive market analyses for strategic decision-making

Jul 2012 - Jan 2013

7 months

Berlin, Germany

Working Student

BetterTec GmbH

App marketing: Designing an appealing product page in the App Store (iOS)
Product development of an innovative taxi app
Designing the company website to improve the customer experience
Collaborating on a crowdsourcing campaign to support business development
Conducting public relations (PR) to boost brand awareness
Assisting with the development of the marketing plan
Implementing online and offline marketing activities

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Media and Entertainment (5.5 years), Telecommunication (5.5 years), Advertising (3 years), Professional Services (1.5 years), Retail (0.5 years), and Information Technology (0.5 years).

Media and Entertainment

Telecommunication

Advertising

Professional Services

Retail

Information Technology

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Marketing (9.5 years), Project Management (7 years), Product Development (6 years), Business Intelligence (3 years), Customer Service (1.5 years), and Information Technology (1.5 years).

Marketing

Project Management

Product Development

Business Intelligence

Customer Service

Information Technology

Skills

Ai
Microsoft Office
Atlassian Jira
Atlassian Confluence
Wordpress
Seo
Google Adwords

Languages

German

Native

Spanish

Native

English

Advanced

French

Advanced

Portuguese

Advanced

...and 1 more

Education

Aug 2014 - Jul 2015

Universidade Federal do Rio de Janeiro

Business Administration and New Media · Rio de Janeiro, Brazil

Oct 2013 - Nov 2016

Paris Lodron Universität Salzburg

Master of Arts in Communication Science · Communication Science · Salzburg, Austria

Sep 2011 - Feb 2012

Universitat Autónoma de Barcelona

Business Administration and Psychology · Barcelona, Spain

...and 2 more

Certifications & licenses

AI Growthhackingcourse.io

Certified SaFe 5 Program Consultant

Prince2 Foundation

Scrum Master: PSM I

Systemic Coach

Profile

Created

September 2024

Last Update

October 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Michael based?

Michael is based in Málaga, Spain and prefers 100% remote projects.

What languages does Michael speak?

Michael speaks the following languages: German (Native), Spanish (Native), English (Advanced), French (Advanced), Portuguese (Advanced), Italian (Intermediate).

How many years of experience does Michael have?

Michael has at least 11 years of experience. During this time, Michael has worked in at least 3 different roles and for 5 different companies. The average length of individual experience is 2 years and 1 month. Note that Michael may not have shared all experience and actually has more experience.

What roles would Michael be best suited for?

Based on recent experience, Michael would be well-suited for roles such as: Management Consultant, Working Student, Intern.

What is Michael's latest experience?

Michael's most recent position is Management Consultant at Morf Business Consulting S.L..

What companies has Michael worked for in recent years?

In recent years, Michael has worked for Morf Business Consulting S.L. and Iskander Business Partner GmbH.

Which industries is Michael most experienced in?

Michael is most experienced in industries like Media, Entertainment and Publishing, Telecommunication, and Advertising. Michael also has some experience in Professional Services, Information Technology (IT), and Retail.

Which business areas is Michael most experienced in?

Michael is most experienced in business areas like Marketing, Project Management, and Product Development. Michael also has some experience in Business Intelligence, Customer Service, and Information Technology (IT).

Which industries has Michael worked in recently?

Michael has recently worked in industries like Media, Entertainment and Publishing, Telecommunication, and Professional Services.

Which business areas has Michael worked in recently?

Michael has recently worked in business areas like Project Management, Marketing, and Product Development.

What is Michael's education?

Michael holds a Master in Communication Science from Paris Lodron Universität Salzburg and a Bachelor in Communication Science from Paris Lodron Universität Salzburg.

Does Michael have any certificates?

Michael has 5 certificates. Among them, these include: AI Growthhackingcourse.io, Certified SaFe 5 Program Consultant, and Prince2 Foundation.

What is the availability of Michael?

Michael is immediately available full-time for suitable projects.

What is the rate of Michael?

Michael's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.