Thomas Krause
Flight Levels Professional®
Experience
May 2025 - Present
9 monthsKarlsruhe, Germany
Flight Levels Professional®
Kardex Remstar
- Consulted for multiple coordinative work systems across products along the entire value stream
- Optimized connections between upstream (Innovation) and downstream (Supply Chain)
- Designed new and optimized existing work systems on coordinative and operational levels with connection to product portfolio level
Jan 2023 - Jul 2025
2 years 7 monthsKarlsruhe, Germany
Agile Coach, Flight Levels Professional®
Kardex Remstar
- Built initial multi-team work system for developing a new intralogistics solution (mechanical, electronics, software)
- Coached and consulted at organizational, project, and team levels
- Integrated downstream functions (production planning, procurement, manufacturing, etc.) into the work system (~130 employees)
- Evolved the work system from project-oriented to product-oriented multi-project system
Jan 2022 - Dec 2024
3 yearsKarlsruhe, Germany
Guest Lecturer
Karlsruhe University of Cooperative Education
- Delivered guest lectures on Agile Project Management
- Facilitated learning through realistic project simulations
Mar 2020 - Dec 2023
3 years 10 monthsGermany
Founder, Product Owner, Agile Coach
thing Virtual Facilitation Technologies GmbH
- Co-founded and managed the company as Managing Director
- Served as Scrum Master (2020) and Product Owner (since 2021)
- Acted as DevOps expert for system integrations with No/Low-Code tools, dashboards, automation, and infrastructure as code
Jan 2018 - Dec 2019
2 yearsCustomer Support and Service
Agilent Technologies
- Built a global knowledge database for customer support
- Analyzed global processes in customer support and service and proposed scaling models
- Supported optimization of customer experience and business model for customer support
- Developed potential integrations with existing CRM/ERP systems
- Built a support portal for a global business unit
Jan 2017 - Dec 2020
4 yearsAgile Coach, Organizational Developer
Agilent Technologies
- Guided a mechatronics business unit (~250 employees) at the beginning of agile transformation impacting Agilent Germany
- Established visual management with team boards linking strategic, portfolio, and product teams through Flight Level System Architecture
- Developed, designed, and conducted Innovation Days and other participative events at business unit level
Jan 2016 - Dec 2020
5 yearsBuilding a Social Learning Community
Agilent Technologies
- Initiated and built an open learning community for the site with ~1,100 employees
- Anchored the model in HR and site management with continuous reporting to executive leadership
- Designed and conducted over 200 trainings, workshops, and events on self-management, leadership, innovation, Agile, Lean, and Design Thinking
- Developed innovative room concepts for participative meetings and workshops
Jul 2014 - Sep 2014
3 monthsConsultant (Freelance)
QM System Consulting
- Designed and implemented a QM system for documenting development processes, test management, and user documentation in medical technology (Medical Device Law requirements)
- Provided training and consulting for employees
- Configured Jira and Confluence with custom add-ins
- Applied iterative, incremental design and implementation of the solution
Jan 2011 - Dec 2020
10 yearsCoaching, Consulting, Training and Development for Project Managers, Scrum Masters, Product Owners
Agilent Technologies
- Served as interim Scrum Master for various teams
- Acted as Agile Coach for team development, cross-team coordination, and conflict resolution
- Conducted workshops for ongoing education of Scrum Masters and Product Owners
- Provided individual coaching for ~6–8 coachees
- Facilitated project liftoffs, departmental offsites, and continuous improvement workshops across business units
Jan 2011 - Dec 2015
5 yearsLead Requirements/Work/Test Management Implementation
Agilent Technologies
- Initiated and introduced Atlassian Jira company-wide as requirements and test management system (Xray, EazyBI) integrated with Confluence
- Developed and introduced governance and support models for Jira and Confluence
- Led handover of the IT platform in an international environment, overseeing collaboration partners and operations IT group
- Promoted and supported introduction of Jira and Confluence-based solutions in business units worldwide
Jan 2010 - Dec 2012
3 yearsAgile Project Management Initiative
Agilent Technologies
- Initiated and established agile methodology in software development at team level
- Served as Scrum Master for a development team
- Guided agile transformation for the global business unit (~10 teams)
Jan 2006 - Dec 2009
4 yearsGlobal Architecture Group
Agilent Technologies
- Developed guidelines, tools, and practices for the global software ecosystem (globalization/localization, code instrumentation/logging, authentication/authorization)
- Built templates for unit testing practices and BDD approaches (NUnit/XUnit/MSTest, SpecFlow, Cucumber, Microsoft UIAutomation, TestComplete)
- Developed best practices for migration from Rational ClearCase to Git
- Defined best practices for CI/CD migration (Jenkins, Atlassian Bamboo)
- Established DevOps approach for system administration and system test setups (PowerShell, Chef, Puppet, VMware)
Jan 2000 - Dec 2005
6 yearsTechnical Lead Data Access, Data Management
Agilent Technologies
- Led a development team with external contractors
- Developed database and backend for a complex measurement system in Life Sciences
- Established software engineering practices for database development (version control, unit testing, schema/data migration)
- Designed, developed, and supported big data visualization tools (Spotfire, Tableau, Excel) for scientists
Summary
As a Work Systems Designer and Flight Levels Professional®, I have been successfully guiding teams, business units, and organizations through complex change processes for over 15 years.
Recognizing patterns early, connecting different approaches and proven methods, and creating sustainably effective work systems is what drives me.
I operate openly, critically, and empathetically to actively help shape the organization's future.
Languages
German
NativeEnglish
AdvancedCertifications & licenses
Flight Levels Coach Program
Flight Levels Professional
Flight Levels Systems Architecture
JoeDX – Software And Hardware Digital Transformation
Flight Level 3 Design
Scrum Product Owner PSPO
Scrum Master PSM
Sociocracy 3.0 – Practitioner Course Level 2
Flight Levels Metrics Special
LeSS Practitioner
Professional Agile Coach
Sociocracy 3.0 – Practitioner Course Level 1
Training From The Back Of The Room
Art Of Hosting Vienna
Consent Facilitation
Certified Jira Administrator
Management 3.0
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