Quality Manager

Agile projects:

• Enhancements to the central Build & Deploy platform for over 1,500 open systems applications.
• Software development life cycle management.
• High-availability infrastructure for Mobile Banking.
• DevOps (CI/CD).
• Development and implementation of a Software Quality system.

Mixed-mode project management (agile & waterfall):

• Design, implementation, and rollout of Container as a Service.
• Cloud migration of around 4,000 developer workstations.
• Closing security gaps in international/cross-border payments for a 20-year-old application.
• Migration of source code versioning from Dimensions to Subversion.
• Jira Data Center high-availability implementation.
• Data center relocation (applications, servers, storage).

Other:

• Budget planning.
• Project kickoff.
• Board presentations.

Release Management:

• Expanded release management processes across development and operations.
• Rolled out global release management in 16 countries.
• Implemented a risk model.
• Closed ECB findings.

• Defined user processes (create, update, suspend, delete).
• Automated user lifecycle management within the organization.
• Implemented user rights assignment in Active Directory and designed processes for internal, external, and special users.

• Merged Atos Origin with Atos IT Solutions and Services GmbH.
• Consolidated and migrated standardized services like Active Directory, client, file, print, voice, real-time collaboration (MS Lync), and software distribution across 38 countries.
• Planned and rolled out back-office services in Germany and APAC.
• Migrated around 4,500 users in Germany and 1,700 users in APAC (CN, HK, SG, JP, TW, MY, ID).

• Carved out Siemens IT Service Provider.
• Managed IT infrastructure, applications, and governance with a €160B project scope in 38 countries.
• PMO for subprojects like Active Directory, Exchange 2010, file services, print services, client migration, and mobile services.
• Designed solutions, drafted statements of work, ran pilots, and completed rollouts.
• Budget planning, controlling, and reporting.

• Managed the Corporate Information Office with over 120 employees and a €35M budget.
• Responsible for corporate-critical applications in HR, finance, electronic data exchange, corporate reporting, and customs.
• Handled ITIL service management including cost calculation, billing, and service-level reporting.
• Ensured compliance with ISO and SOX standards and corporate guidelines.
• Ran high-security, high-availability data centers at two locations.
• Defined a service catalog for managed servers, storage, databases, applications, web, and file services.

• Managed the IT department with 30 employees.
• Supported outsourcing deals and led proposal management for ERP, network services, security, Linux/Windows servers, archiving, and more.

• Implemented a quality management system compliant with DIN EN ISO 9001.
• Trained around 1,500 employees as team leaders.
• Achieved ISO 9001 certification with DQS.
• Planned a centralized customer service control center in Munich Perlach.