Manuel Patrocínio
IT Project Manager
Experience
IT Project Manager
SYSTRA
- Coordinated project management activities according to the company’s PMO and business operations
- Developed project plan and project organization activities between stakeholders
- Delivered and transitioned new integrations, covering governance, change management and communications through to technical problem resolution
- Provided training, support and information packages for business departments
- Engaged with different departments and seniority levels in the company
- Managed specialty teams on site and remotely
- Managed and coordinated office, user workplace, infrastructure, network and applications migrations and ERP implementations
- Technical environment: private WAN; Azure; AWS; VMware; NetApp; Centreon; Microsoft; Fortinet; Aruba; HP; SCCM; Intune; SentinelOne; ITSM: iTOP; Project management tools: MS O365; MS Teams; SharePoint
IT Project Manager
TIKEHAU Capital
- Coordinated project management activities according to the company’s PMO and business operations
- Developed project plan and project organization activities between stakeholders
- Defined and managed budget to monitor and control project expenditure
- Delivered and transitioned new integrations, covering governance, change management and communications through to technical problem resolution
- Provided training, support and information packages for business departments
- Engaged with different departments and seniority levels in the company
- Technical environment: WAN and private cloud; VMware; HPE dHCI; VDI; Microsoft; Fortinet; HP; Salesforce; Azure IAM; Azure and AWS cloud; Citrix; SSO; Tehtris; Polycom; MS Teams; ITSM: ISILOG; Project management tools: MS O365; MS Teams; SharePoint
IT Project Manager
Smith & Nephew
Led the IT workstream for Quote to Cash (Order to Cash) program, conducting end-to-end technology assessment for global business operations improvement and initiative rollout (SAP; Salesforce; other commercial applications)
Managed Vaccination Management and Tracking compliance project, including requirements study, third-party vendor selection and solution deployment
Deployed and rolled out ServiceNow under the Software Asset Management team remit
Coordinated infrastructure and application integration for acquisition in Portugal involving ~200 users, five complex business applications and AI-based digital solutions, ensuring InfoSec policy and regulatory compliance
Coordinated project activities according to global PMO and Service Operations
Defined and managed budget to monitor and control project expenditure
Managed office, user workplace, infrastructure, network and application migrations and ERP implementations
Provided change management and communication packages
Worked across multiple time zones (USA; UK; Poland)
Technical environment: WAN and private cloud; Citrix; AWS; Azure; Microsoft; Jira; GitLab; deep learning and AI technologies; SAP FICO; Workday; ServiceNow; Informatica P360 & C360; Salesforce; GetPaid; Mendix; EDI products; Esker; Ariba; ITSM: ServiceNow; Project management tools: MS Project; MS O365; MS Teams; SharePoint
Cybersecurity Project Manager
Bouygues Construction
Coordinated remediation activities for worldwide locations, focusing on security aspects of user workstations, networks and data centres following a ransomware attack
Collaborated with network, SOC, end-user services, infrastructure and applications teams and external parties
Piloted reconnections and established Endpoint Detection and Response, creating new user access via IAM solution
Refurbished IT assets: migrated workstations from Windows 7 to Windows 10, replaced PCs, firewalls, switches and servers and implemented data loss protection solution
Re-established end-user services including applications, servers and MDM system
Held daily meetings with expert teams to resolve problems in line with InfoSec policies
Delivered system operations to support and maintenance teams (RUN) and reported on expenditures, planning, KPIs and major issues
Technical environment: WAN and private cloud; Azure; Check Point; Cisco cloud solutions; Microsoft SSO; Microsoft MFA; Microsoft MDM; Azure IAM; ITSM: OASIS; Project management tools: WhatsApp; Excel; MS Teams; SharePoint; Power BI
Technical Project Manager
Technip FMC
Managed a carve-out split and transition program (“Lift & Shift” applications migration) across ~190 applications hosted on cloud, SaaS and on-premise environments
Applied an adapted Agile framework with cross-functional teams
Developed and validated Applications High-Level Design with architecture, cybersecurity, business analysis and business review teams
Created WBS for application releases via enterprise change control board, coordinating SIT and UAT testing
Oversaw design, build, deployment, testing and support for live operations in line with InfoSec policies
Delivered applications to operation and maintenance teams (RUN) and governed progress through regular communications with stakeholders
Reported directly to workstream leads and PMO, meeting KPIs and SLAs
Participated in workshops across France, UK and USA to accelerate delivery
Technical environment: data centres; AWS; Azure; VMware; vMotion; cloud migration and automation; Symphony Asset Management; ITSM: ServiceNow; Project management tools: MS Project; Excel; MS Teams; SharePoint; MS Office 365; Power BI
Project / Program Manager
Rothschild & Co
Managed Win10 migration program for ~1 500 users across European and non-European countries, including workstation renewal from HP to DELL and OS migration from Windows 7 to Windows 10
Reported project progress and KPIs directly to the CIO
Liaised with technical teams to coordinate production contributions and implement technical improvements for Windows 10 and group applications
Organized validations and decision-making with stakeholders for business applications and new environment
Planned project roadmap and coordinated local and satellite deployment teams
Prepared presentations and chaired meetings to communicate objectives and plans
Resolved disputes between application teams and user groups, driving convergent consensus
Ensured compliance with security and quality standards, liaising with business managers, suppliers, support functions and governance partners
Acted as technical advisor to guide problem resolution
Monitored and controlled all project phases from development through testing and delivery, anticipating and addressing issues
Technical environment: SCCM; Active Directory; network monitoring tools; financial and core Microsoft applications; proprietary ticketing system; Project management tools: MS Project; Excel; MS Teams; SharePoint; MS Office 365; vendors: HP; DELL; Microsoft
GDPR Project Manager
Hager Group
Led GDPR compliance program within the Digital Factory team across all countries, collaborating with group directors and country leads
Implemented technical framework and managed internal and external technical collaborators (digital agencies)
Defined methodological framework to map data, information systems and compliance audits; established processes, process automation, documentation and recurring tasks
Validated legal documents, procedures and guides in line with InfoSec policies
Followed up action plan implementation, mobilizing stakeholders in IT and marketing departments for fast-track change management
Ensured quality and completeness of deliverables against objectives and schedule through active problem solving
Collaborated transversally with business operations across European countries
Technical environment: cloud; Microsoft Dynamics; MAS; SAP; PIM; IoT Eng; Eloqua; Zuora; Adyen; SiteCore; Magento; databases: Oracle; MySQL; Web: SiteCore CMS; Moltomedia CMS; ITSM: JIRA; Heat; Project management tools: Excel; dashboards; PowerPoint; SharePoint; Outlook
IT Project Manager
Babcock International Group
Executed merger and acquisition IT and infrastructure migration program (carve in) for Spain and Portugal, ensuring compliance with InfoSec policies, business requirements and civil aviation regulations
Spain: migrated infrastructure, network, servers, user accounts (~1 600 users), desktops/laptops and data; implemented 12 complex business applications (SAP; AS400); installed Exchange; SharePoint; Windows 10 migration; renewed LAN for two main offices
Portugal: migrated infrastructure, network, servers, user accounts (~200 users), desktops/laptops and data; implemented five complex business applications; installed Exchange; SharePoint; Windows 10 migration
Implemented client’s project structure; monitored work and deliverables
Managed day-to-day activities involving technical staff, business stakeholders and third-party suppliers
Developed management processes and process automation for infrastructure and application rollout
Created project plans; directed and monitored work using RAID logs and Remedy
Identified resource needs; managed vendors and service suppliers
Communicated and tracked key milestones; maintained documentation
Coordinated with PMO, architects, infrastructure and applications teams, service desk and SMEs
Managed communication and training on scope, budget, risk and resources; supported program manager and business sponsor
Technical environment: Exchange; Active Directory; VDI; SharePoint; Linux; Citrix; Cisco; Palo Alto; VMware; SCCM; SAP; AS400; databases: Oracle; MySQL; ITSM: Remedy; security: Sophos; Proofpoint; Palo Alto; Cisco; Project management tools: MS Project Server; MS Office; dashboards; RAID logs
IT Project Coordinator
AIB – Allied Irish Bank
IT Project Manager
Solent NHS Trust
ERP Project / Account Manager
ExLibris Group
Technology Project Consultant
WSP Group
Technology Project Engineer
MMB Associates
Team Coordinator
TYCO Thermal Controls
Summary
Technical Delivery Manager with 15+ year’s career in IT and technology from various sectors and international and global business operations with recent experience in transformation and digital environments. The professional training and experience come from engineering and management consultancy companies, technology integrators, vendors and other settings. Managed projects in Agile and Waterfall methods related to telecoms and networks, technology and business applications (i.e. ERPs in particular SAP), digital transformation, implementations, migrations and rollouts.
Skills
Project Management:
- Pmi, Prince 2 And Pmo (P3o Knowledge)
- Project Delivery Methods (Waterfall, Agile And Scrum)
- Itil Service Management Principles
- Technical Project Writing Skills
- Business Case Development
- Raid Management
- Business Process Management (Bpm)
- Change Management And Training
- 3rd Party / Suppliers Management
- Team Management: Small Or Medium Sized Teams Experience
- Team Management: Multicultural Teams Experience
- On Site And Remote Project Management Experience
- Merger(s) And Acquisition(s), Carve In
- Divestment Or Separation Experience, Carve Out
Technology:
- Ict And It Solutions Design & Development
- Infrastructure Technology Integration And Implementation
- Telecommunications Networks And Software Applications
- Data Centre Technology Upgrades
- Data Networks Upgrades And Integration
- Integration Of Apps With Erp And Sap Systems
- Hosted Systems And Unified Telecommunications
- Sw And Hw Development, Cots, Infrastructure Projects, And System Integration(s) And Data Migration
- Virtualization And Digital Transformation Projects
- Migration Projects & Rollouts
- Regulatory Projects
- Cloud Migration
- Process Automation (Rpa) Solutions
Languages
Education
Heriot Watt University; MIP; Umea University
MSc in Strategic Project Management · Strategic Project Management · Umeå, Sweden
University of Porto
Degree in Telecommunications, Electronics and Computers Engineering · Telecommunications, Electronics and Computers Engineering · Porto, Portugal
Certifications & licenses
ISO 27001 Certification
ITIL Certification
PRINCE2 Certification
CCNA Certification
Profile
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