Manuel Patrocínio - IT Project Manager

Courbevoie, France

Experience

Sep 2023 - Apr 2025

1 year 8 months

France

IT Project Manager

Systra

As part of several acquisitions (M&As) made by the company, the context of the role is about site infrastructure consolidation projects, in France and internationally. It entails the integration or migration into the WAN network, bringing in local infrastructure to the Paris data centre and provisioning users with necessary data and IT services. Project involved local companies in Spain, Italy, south America and UK.
Coordinated project management activities accordingly to the company’s PMO and business operations.
Developed project plan and project organization activities between the different stakeholders.
Delivery and transition of new integrations, from governance, change management and communications to technical problems resolution.
Provided training, support and information packages for required business departments.
Exposure to different departments and seniority levels in the company.
Manage different speciality teams on site and remotely.
Managed and coordinated office, user workplace, infrastructure, network and applications migrations et ERP.
Technical Environment - Infrastructure: private WAN; Azure; AWS; VMware; NetApp; Centreon.
Technical Environment - Technologies: Microsoft, Fortinet; Aruba; HP, SCCM; Intune; SentinelOne.
Technical Environment - ITSM: iTOP.
Technical Environment - Project Management tools: MS O365, MS Teams, SharePoint.

May 2022 - Jul 2023

1 year 3 months

France

IT Project Manager

Tikehau Capital

Directly attached to the DSI as being a key element for supporting the company’s IT services growth, the work involved several activities from such as drafting specifications, research and selection of suppliers, leading and supervising integrations on a wide scope of infrastructure services and cybersecurity projects, like ITSM delivery, migration of critical infrastructure, processes automation together with business operations such as finance and other departments.
Projects involved (not limited to): Video Conference System upgrade: Video conference system migration from Zoom to MS teams and upgrade of VISIO HW in all offices and that includes France, Belgium, USA, UK, Spain, Italy and others. It included limited Teams Telephony Deployment.
Projects involved (not limited to): IT Infrastructure renewal for the 3 Data Centres: this included renewal of all infrastructures related to servers, storage, backup and network using a VMware and HPE dHCI solutions (Virtualised Environments).
Projects involved (not limited to): Renewal of Backup infrastructure and other dependent projects such as Disaster Recovery Plan and its test execution (BCP).
Coordinated project management activities accordingly to the company’s PMO and business operations.
Developed project plan and project organization activities between the different stakeholders.
Definition and management of budget for further monitor and control of project expenditure.
Delivery and transition of new integrations, from governance, change management and communications to technical problems resolution.
Provided training, support and information packages for required business departments.
Exposure to different departments and seniority levels in the company.
Technical Environment - Infrastructure: WAN and private cloud; VMware; HPE dHCI, VDI.
Technical Environment - Technologies: Microsoft, Fortinet; HP, SalesForce, Azure IAM, Azure and AWS cloud, Citrix, SSO, Tehtris; Polycom; MS Teams.
Technical Environment - ITSM: ISILOG.
Technical Environment - Project Management tools: MS O365, MS Teams, SharePoint.

Nov 2020 - Apr 2022

1 year 6 months

Portugal

IT Project Manager

Smith & Nephew

Global (12 months): several projects Quote to Cash or Order to Cash Program (OTC) – Lead the IT Workstream for E2E Technology Assessment for global business operations improvement and initiatives rollout – SAP, SalesForce and other commercial applications.
Global (12 months): Vaccination Management and Tracking system - compliance project requiring a requirements study, 3rd party vendor selection, and solution deployment or rollout.
Global (12 months): ServiceNow - deployment and rollout of a new Business Application process under the Software Asset Management (SAM) team project remit and Service Now team - ITSM application.
Portugal (6 months): integration project for a new company acquisition - Included: infrastructure, network, servers, users accounts ~200 users, business apps and data, desktops/laptops/workstations rollouts.
Portugal (6 months): 5 complex business applications within the Merger and Acquisition program and support to the IT integration team, the project was about an acquisition of the Portuguese company R&D based, developing Digital Solutions with AI (Artificial Intelligent) technology.
Portugal (6 months): the scope of work involved the integration of the company respecting InfoSec policies and market sector regulations.
Coordinated project management activities accordingly to the global PMO and S+N Service Operations.
Developed project plan and project organization activities between the client and BAU teams from S+N Group.
Definition and management of budget for further monitor and control project expenditure.
Managed and coordinated office, user workplace, infrastructure, network and applications migrations et ERP.
Effectively managed the integration of the applications with the new environments and SAP systems.
Delivery and transition of business and infrastructure applications to the business operations and applications management teams.
Provided change management and communication packages.
Work performed across different time schedules (i.e. USA, UK and Poland).
Exposure to different departments and seniority levels in the group.
Technical Environment - Infrastructure: WAN and private cloud; Citrix; AWS and Azure cloud environments.
Technical Environment - Technology: Microsoft, Jira, GitLab, deep learning and AI technologies; SAP FICO, Workday; ServiceNow; Informatica P360 & C360; SalesForce; GetPaid; Mendix; EDI products; Esker; Ariba.
Technical Environment - ITSM: Service Now ticketing system.
Technical Environment - Project Management tools: MS Project, MS O365, MS Teams, SharePoint.

Mar 2020 - Oct 2020

8 months

France

Cybersecurity Project Manager

Bouygues Construction

Infrastructure and security program for the remediation of the global IT service after the ransomware Maze attack – computer virus: scope of work involved the remediation and standardisation of IT infrastructure globally and the implementation of improved cybersecurity policies, processes and rules to reinforce existing cybersecurity measures (i.e. new architectures and cybersecurity tools).
Very challenging work across cultures and due to pandemic virus constraints worldwide.
Coordination of remediation activities for worldwide locations related to security aspects in user workstations, networks and data centres.
Work developed with different work streams such as network team, SOC team, end user services, infra-apps teams and external parties.
Piloting and managing international offices for the reconnections and establishment of Endpoint Detection and Response creating new user access via a new IAM solution.
IT assets refurbishment: migration of workstations from Win7 to Win10 and associated logistics for site replacements of PCs, firewalls, switches and servers and implementation of a new data loss protection solution for the mains offices.
Coordination of the re-establishing of end user services: applications, servers, overall end user services including the new MDM system.
Coordinated daily meetings with different expert teams for problem resolution respecting InfoSec policies in ongoing activities.
System operations delivery to the support and maintenance teams (RUN).
Reported progress of different activities: expenditures, planning, KPIs, and any relevant major issues to management team and relevant stakeholders.
Technical Environment - Infrastructure: WAN and private cloud; Azure Environments.
Technical Environment - Technology: Check Point; Cisco Cloud solutions; Microsoft SSO, Microsoft MFA; Microsoft MDM; Azure IAM.
Technical Environment - ITSM: OASIS ticketing system.
Technical Environment - Project Management tools: WhatsApp, Excel, MS Teams, SharePoint; Power BI.

Nov 2019 - Mar 2020

5 months

France

Technical Project Manager

Technip FMC

Technical project manager for the split and transition program in the context of a carve out of TechnipFMC activities resulting in two entities: worldwide exposure within a cross functional domain across different departments and roles; work developed in a specific workstream of the program – “Lift & Shift” applications migration; scope of work around ~190 apps out of ~1900 hosted on multiple environments: 3rd party cloud, SAAS, on premise configurations.
Used project management adapted Agile framework with TechnipFMC teams.
Dealt with ambiguity and problem definition and teams spread in different locations, including local and off-site teams in SW factories.
Responsible for Apps HLD development and validation with Architecture, Cybersecurity, business analysts teams and business reviews.
Development of the different WBSs for app release through enterprise change control board in order to bring apps to production.
Coordination of SIT and UAT testing across departments.
Coordination for the design, build, deployment, test and up to the support of live operation respecting InfoSec Policies.
Delivery and coordination of apps delivery to the different operation and maintenance teams (RUN).
Governance carried out during weekly and daily communications and meetings with stakeholders.
Direct reporting to the workstream responsibles and PMO team.
Delivery against KPIs and SLAs.
Active participation during different workshops for fast tracking the project while physically gathering with people from different teams across locations: France, UK and USA.
Technical Environment - Infrastructure: current and new data centers in addition to AWS and Azure Environments.
Technical Environment - Technology: VMWARE and use of vMotion migration tool; Cloud Migration and Automation.
Technical Environment - Apps: business apps; Symphony Asset Management.
Technical Environment - ITSM: Service Now.
Technical Environment - Project Management tools: MS Project, Excel, MS Teams, SharePoint, MS Office 365; Power BI.
Technical Environment - 3rd parties: business proprietary vendors.

Dec 2018 - Oct 2019

11 months

France

Project / Program Manager

Rothschild & Co

Technical project manager for the Win10 migration program for some European countries and outside Europe: renewal of all workstations, from HP to DELL, for about 1500 users and Migration project from Windows 7 to Windows 10.
Direct reporting to the DSI for project progress and established KPIs.
Direct liaison with technical teams for expertise on management and coordination of production contributions and constant technical improvements for the Win10 delivery and for group applications and techniques concerning software packages and transversal applications.
Organization of validations and decision-making with the various stakeholders around the business applications and new environment.
Responsible for planning and project roadmap coming from exchanges between the different stakeholders.
Coordinate and manage local and satellite deployment teams to achieve project objectives.
Prepare presentations and run meetings, while effectively communicating objectives and plans to team members and management.
Dispute resolution among applications teams, user groups and relevant parties, driving towards convergent consensus.
Assure compliance with security and quality standards, by managing relationship with business managers, suppliers, support functions as well as multi-entity governance and privileged partners within the business.
Act as technical when needed to guide problem resolution and to run project as a transverse project manager.
Responsible for monitoring and control of all project phases, from development, to testing and delivery, while anticipating and identifying project inherent issues to be able to be timely conducted by different teams.
Technical Environment - Infrastructure: SCCM, Active Directory; network monitoring tools.
Technical Environment - Apps: fin apps; Core Microsoft apps.
Technical Environment - Ticketing: proprietary Ticketing System to the IT Support Services with ITIL processes-based functions.
Technical Environment - Project Management tools: MS Project, Excel, MS Teams, SharePoint, MS Office 365.
Technical Environment - 3rd parties: HP, DELL, Microsoft.

Feb 2018 - Dec 2019

11 months

France

GDPR Project Manager

Hager Group

General Data Protection Regulation compliance program: Technical and processual project for GDPR compliance of Hager Group.
Within the new Digital Factory team, managed the GDPR project for all countries along with the group directors and with the different responsible from each European country.
Responsible for the technical implementation from within the Digital Factory and for all the internal and external technical collaborators - digital agencies.
Managed the collaboration between different parties for the definition of the methodological framework to achieve compliance, identifying for each entity of the group the different required tasks to be able to map data, information systems, compliance audit, to put in place new required processes and process automation, documentations, recurrent tasks, etc.
Contributed for the validation of the legal documents, procedures respecting InfoSec policies and guides accompanying the action plan.
Followed-up the implementation of the action plan and helped to mobilize various stakeholders but especially the IT and Marketing departments of the different countries to advance with the project; fast track change management was required.
Assured the quality and completeness of the deliverables in accordance with the objectives and schedule set; with active problem solving between stakeholders, IT teams and others (i.e. legal team or external suppliers) with the RGPD project team.
Transversal work with different business operations of Hager Group from different European countries.
Technical Environment - Infrastructure: Cloud environments, Microsoft Dynamics, MAS, SAP, PIM, IoT Eng, Eloqua, Zuora, Adyen, SiteCore, Magento (…).
Technical Environment - Data Bases: Oracle, MySQL, and other specific systems.
Technical Environment - Web: SiteCore CMS, Moltomedia CMS, others (…).
Technical Environment - Ticketing / ITSM: JIRA Atlassian and Heat System.
Technical Environment - Project Management tools: Excel, dashboards, PowerPoint, SharePoint, Outlook.

Apr 2015 - Dec 2017

2 years 9 months

Spain

IT Project Manager

Babcock International Group

As part of the Merger and Acquisition program of IT and infrastructure migration project – carve in. Acquisition of the company and migration to the new IT service respecting InfoSec policies, business operations requirements and civil aviation regulations.
Spain (2+ years) scope: Included infrastructure, network, servers, users accounts ~1600 users, business apps and data, desktops/laptops/workstations rollouts.
Spain (2+ years) scope: 12 complex business applications (i.e. ERPs SAP and AS400) and business operation apps with server installations).
Spain (2+ years) scope: Microsoft systems: Exchange installations, SharePoint, Windows 10 OS migrations and hundreds of other small business applications.
Spain (2+ years) scope: Renewal of two main office’s LAN.
Portugal (6 months) scope: Included: infrastructure, network, servers, users accounts ~200 users, business apps and data, desktops/laptops/workstations rollouts.
Portugal (6 months) scope: 5 complex business applications (i.e. ERPs and business operation apps with server installations).
Portugal (6 months) scope: Microsoft systems: Exchange installations, SharePoint, Windows10 migrations and hundreds of other small business applications.
Implemented client’s project structure, through monitoring work and deliverables of the migration project to a new IT service.
Managed diverse and complex project day to day activities involving technical people, business stakeholders, 3rd party suppliers, etc.
Developed efficient management processes and process automation to ensure delivery and rollout of the infrastructure and business apps.
Assembled project plans and teamwork assignments, directing and monitoring work efforts on a daily basis using RAID logs and Remedy.
Identified internal resource needs and managed vendors and service suppliers when required.
Communicated and tracked key project milestones, adjusting project plans while maintaining a full set of documentation.
Coordinated work with different teams: PMO, architects, infra-apps, apps packaging, service desk, and a few SME teams.
Coordinated communication and training with all areas of the business that impact scope, budget, risk and resources.
Assisted the programme manager and business sponsor in partnering with senior management in all key areas of the project.
Technical Environment - Infrastructure: Microsoft Exchange, Active Directory, VDI, SharePoint, Linux, Citrix, Cisco, PaloAlto, VMware, SCCM, SAP, AS400.
Technical Environment - Data Bases: Oracle, MySQL, and other specific systems.
Technical Environment - Ticketing / ITSM: Remedy.
Technical Environment - Security technology: Sophos, Proofpoint, Palo Alto, CISCO (…).
Technical Environment - Project Management tools: MS Project Server, MS Office tools, dashboards, RAID logs; Remedy (ITSM System), ITIL processes.

Oct 2014 - Apr 2015

7 months

IT Project Coordinator

AIB – Allied Irish Bank

Jan 2014 - Sep 2014

9 months

United Kingdom

IT Project Manager

Solent NHS Trust

Apr 2012 - Dec 2014

1 year 9 months

Germany

ERP Project / Account Manager

ExLibris Group

Apr 2008 - Jul 2010

2 years 4 months

United Kingdom

Technology Project Consultant

WSP Group

Feb 2007 - Mar 2008

1 year 2 months

United Kingdom

Technology Project Engineer

MMB Associates (Capita Group)

Jun 2006 - Dec 2006

7 months

Finland

Team Coordinator

Tyco Thermal Controls

Mar 2006 - Jun 2006

4 months

Poland

Internship – Engineer

ABB Corporate Research Centre

Summary

Project Management: PMI, Prince 2 and PMO (P3O Knowledge)
Project delivery methods (Waterfall, Agile and Scrum)
ITIL service management principles
Technical Project writing skills
Business Case development
RAID Management
Business Process Management (BPM) - Change Management and training
3rd party / suppliers management
Team management: small or medium sized teams experience
Team management: multicultural teams experience
On site and remote project management experience
Merger(s) and Acquisition(s), Carve In - Divestment or Separation experience, Carve Out
Technology: ICT and IT Solutions Design & Development
Infrastructure Technology integration and implementation
Telecommunications networks and software applications
Data Centre Technology upgrades
Data networks upgrades and integration
Integration of apps with ERP and SAP systems
Hosted Systems and Unified Telecommunications
SW and HW development, COTS, infrastructure projects, and system integration(s) and data migration
Virtualization and digital transformation projects
Migration Projects & Rollouts
Regulatory projects
Cloud Migration - Process Automation (RPA) solutions