Koen D’hondt - Head of IT Infrastructure and Operations

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Mortsel, Belgium

Experience

Nov 2024 - Present

9 months

Head of IT Infrastructure and Operations

DP World

Interim IT restructuring role to realign the IT-systems and teams to better support its business goals and processes after departure of multiple managerial and technical resources.
Lead, regroup and reinforce the IT support, system engineering, networking, database and project management teams to ensure knowledgeability and effectiveness under pressure.
Develop a strategic IT restructuring plan to resolve critical and urgent issues which ensure IT supports guaranteed and uninterrupted business continuity.
Manage, evaluate and renegotiate managed service contracts to align with the changing expectations of different stakeholders.
Align with the worldwide group IT policies and procedures by raising awareness, maturity and compliance to ensure risk reduction related to data protection, IT security and IT/OT.

Oct 2022 - Oct 2024

2 years 1 month

Domain Manager ICT

Paradigm, formerly CIRB - Brussels Regional Informatics Centre

Manage the ICT domain of the 19 municipalities and 17 public social welfare centres of the Brussels-Capital Region.
Define a multi-year roadmap that ensures the alignment of the technical and business objectives.
Lead the ICT track (architectural, infrastructure and applications) of the Local Government Digital Transformation Programme to digitise local public services.
Create, propagate and maintain strategies related to the IT Infrastructure and Cloud Services throughout the municipalities of the Brussels-Capital Region, ensuring performance and cost are balanced.
Outsource legacy systems, transforming corporate culture from application- to service management.

May 2022 - Aug 2022

4 months

Head of IT Infrastructure ai.

Sodexo

Crisis management role pending long term recruitment.
Stabilize team (50 FTEs) with high turnover and short notice leavers.
Finalize contractual agreements with outsourcing vendors.
Convert IT Infrastructure department to a hybrid managed service model.
Define the long-term IT Infrastructure strategy.
Organizational strategy.
Technical information technology planning.
Develop the cloud part (Azure).
Implement and monitor evolution and SMART objectives.
Manage the IT Infra project portfolio.
Manage the IT Infra roadmap and associated budget and forecast.
Implement and ensure compliance to group policies and regulations.

Jul 2021 - Apr 2022

10 months

IT Management Consultant

Intertracon

Various interim and advisory roles at multiple SMEs.
IT crisis management, project steering and business alignment.
Strategy and process adaptation to the 'new normal' with Covid-19.

Jun 2020 - Jun 2021

1 year 1 month

IT Manager

Essent Belgium

Responsible for the overall IT department (60 FTEs onshore, 10 FTE offshore).
Manage the overall IT transition into the EON landscape.
Organize the IT component of the deal room and handover to EDF Luminus.
Manage the long-term IT budget and forecast.
Design and assure realization of the IT roadmap.
Coordinate with the individual IT departments to ensure strategic programs.
Ensuring adherence and compliance to company and industry regulations.
Focus on risk management and cyber security.

Sep 2017 - Feb 2020

2 years 6 months

Manager ICT Support

PSA Antwerp - Port of Singapore Authority - MPET

Member of IT Management Committee. Direct report to the CIO.
Manage the IT Support department (34 FTEs intern, 18 FTE 24/7 contract workers).
3 direct reports across 4 teams: IT service desk, IT operators, IT field services, and IT logistics.
Ensure best-in-class IT support solutions are offered in a 24/7 operational port environment, safeguarding the handling of the equivalent of 10 million twenty-foot containers per year.
Responsible for a complete overhaul of the department: resource optimization, maturing service management processes, implementing KPI-driven approach, streamlining and consolidating logistics operations, eliminating silo mindset, and increasing IT robustness through continuous improvement.
Review budget with meticulous cost follow-up. Setup crisis plan to ensure appropriate response to critical infra, application, IDS and security incidents in consultation with departmental managers and CISO. Mitigate risks according to security audits.

Jan 2016 - May 2017

1 year 5 months

Manager ICT Customer Service Value Chain

BPOST

Manage, coach and mentor the ICT Value Chain department (10 FTE). Comprised of service, product, delivery, and supplier management staff.
Generate value by focusing on customer satisfaction, quality of services, and decrease of delivery times via coordinating, increasing collaboration between all ICT teams and vendors, and integrating communication.
Build the renewed lean ICT Value Chain unit in line with BPOST’s new ICT vision, emphasizing breaking the silos and developing an Agile infrastructure (DevOps).
Manage ICT budget for external vendors and suppliers and workplace hardware.

Jul 2014 - Dec 2015

1 year 6 months

Bid Management – ITIL Advisor – Enterprise & Technical Architect

Sogeti

Manage the European Commission bid activities and team (10 FTE).
Manage international vendors and supplier relationships – internal and external.
ITIL and architecture bid advisor.

Apr 2013 - Jun 2014

1 year 3 months

IT Operations Manager ad interim

Allianz Managed Operations and Services

Manage IT staff responsible for monitoring, maintaining, and diagnosing hardware, mainframe, network, firewall, and application incidents and problems (20 FTE).
Supervise and ensure the efficient operation of the shared service provider’s IT.
Prepare, analyze, document, and optimize budget, IT roadmap, security, processes and policies.
Identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization, in direct communication with the executive staff and decision-makers of Allianz Insurance.
Guide the overall IT service outsourcing to IBM.

Dec 2012 - Mar 2013

4 months

Migration Crisis Coordinator

BNP Paribas Fortis

Crisis management Lotus Notes/Domino to Exchange 2010 worldwide migration.
Realign overall project planning and agreements.
Reinstate trust and buy-in of international management, internal and external staff.

May 2012 - Nov 2012

7 months

Bid Management – ITIL Advisor – Enterprise & Technical Architect

Sogeti

Manage the EC Directorate-General for Informatics bid team (5 FTE).
ITIL Service Management and Enterprise & Technical architecture bid advisor.

Oct 2010 - Apr 2012

1 year 7 months

Portfolio Delivery Manager IT

ING Belgium

Manage infrastructure Project Portfolio Team (50 FTE PM team for 3 Delivery Managers).
Manage infrastructure budget, resources, and forecast (€45M for 3 Delivery Managers).
Governance coach (Prince2, MSP, CMMI, Clarity, MS Project).

Feb 2010 - Jul 2011

1 year 6 months

Programme Project Manager

ING Belgium

Manage the Datacentre migration programme team and multiple IT infrastructure projects.
Monitor, evaluate and report on executive management level.

May 2009 - Dec 2009

8 months

Project Manager

Delta Lloyd Life

IT Infrastructure integration of Swiss Life and Delta Lloyd.
Physical move of Delta Lloyd Belgian HQ.

Mar 2009 - May 2009

3 months

IT Infrastructure Architect

Genzyme

Architectural design for a successful datacentre consolidation bid.

Jan 2008 - Feb 2009

1 year 2 months

IT Demand and Delivery Manager - Programme Manager Infrastructure Western Europe

Anheuser-Busch InBev

Manage West-Europe Project Portfolio – 40 concurrent projects and programmes.
Manage international virtual PM and Technical teams, budgets, business cases and partners.
Translation and conversion of business ideas to projects.

Aug 2006 - Jan 2008

1 year 6 months

Project Manager

MetLife Insurance

Manage IT infrastructure split CitiBank and CitiLife.
Design and implement greenfield network, firewall, and workplace environment.

Nov 2005 - Jul 2006

9 months

IT Infrastructure Consultant

Digipolis

Plan, coordinate, and implement improvements and additions in datacentre infrastructure.

Nov 2004 - Dec 2015

11 years 2 months

Management Consultant

Sogeti Cap Gemini

Operations, portfolio, delivery, process, ITIL expert service and interim management.
Member of Sogeti TOP 1 – Emerging Leadership Programme.
Governance coach for Sogeti Infrastructure department (Prince2, MSP, Architecture, Clarity).
Certified ITIL Service Management Expert. Trainer and coach for Sogeti Infrastructure department.
HR: Technical and performance evaluation coach for Sogeti Infrastructure department.

Apr 1998 - Oct 2004

6 years 7 months

System Engineer / IT Pre-sales

Various Companies

Various system engineering, pre-sales, and bid management tasks both as employee and consultant.

Summary

Koen started his IT career in 1998, driven by the approaching year 2000 problems. For the next decade he built his extensive technical knowledge in various system engineering and architectural functions. This gives him the advantage of having hands-on knowledge of a very wide range of IT technologies, including the surrounding services and infrastructure.

Starting 2006, based on this acquired knowledge and his natural people management skills, complemented with the necessary project and service management trainings, Koen opted for a more coordinating role in the IT consultancy domain.

After managing large IT infrastructure projects and programmes, both local as international, in various industries as the public sector, banking, insurance and food & beverages, he successfully filled multiple managerial roles within the ICT domain, covering both overall IT management as well as operations, infrastructure, portfolio & delivery management and service, support & process management.

He combines the love for human and technical leadership with a social, flexible, and no-nonsense personality.

Languages

Dutch

Native

German

Advanced

English

Advanced

French

Advanced

Italian

Elementary