Koen D'Hondt
Interim executive IT manager
Experience
Nov 2024 - Present
8 months Antwerp, Belgium
HybridHead of IT Infrastructure and Operations ai.
DP World (Intertracon)
- Interim IT restructuring role to realign the IT-systems and teams to better support its business goals and processes after departure of multiple managerial and technical resources.
- Lead, regroup and reinforce the IT support, system engineering, networking, database and project management teams to ensure knowledgeability and effectiveness under pressure
- Develop a strategic IT restructuring plan to resolve critical and urgent issues which ensure IT supports guaranteed and uninterrupted business continuity
- Manage, evaluate and renegotiate managed service contracts to align with the changing expectations of different stakeholders.
- Align with the worldwide group IT policies and procedures by raising awareness, maturity and compliance to ensure risk reduction related to data protection, IT security and IT/OT
Oct 2022 - Oct 2024
2 years 1 month Brussels, Belgium
HybridDomain Manager ICT
Paradigm - formerly CIRB - Brussels Regional Informatics Centre (Intertracon)
- Manage the ICT domain of the 19 municipalities and 17 public social welfare centres of the Brussels-Capital Region
- Define a multi-year roadmap that ensures the alignment of the technical and business objectives
- Lead the ICT track (architectural, infrastructure and applications) of the Local Government Digital Transformation Programme to digitise local public services
- Create, propagate and maintain strategies related to the IT Infrastructure and Cloud Services throughout the municipalities of the Brussels-Capital Region, ensuring performance and cost are balanced
- Outsource legacy systems (transform corporate culture from application- to service management)
May 2022 - Aug 2022
4 months Brussels, Belgium
HybridHead of IT Infrastructure ai.
Sodexo (Intertracon)
- Crisis management role pending long term recruitment
- Stabilize team (50 FTE’s) with high turnover and short notice leavers
- Finalize contractual agreements with outsourcing vendors
- Convert IT Infrastructure department to a hybrid managed service model
- Define the long-term IT Infrastructure strategy
- Organizational strategy
- Technical information technology planning
- Develop the cloud part (Azure)
- Implement and monitor evolution and SMART objectives
- Manage the IT Infra project portfolio
- Manage the IT Infra roadmap and associated budget and forecast
- Implement and ensure compliance to group policies and regulations.
Jul 2021 - Apr 2022
10 months Antwerp, Belgium
HybridIT Management Consultant
Intertracon
- Various interim & advisory roles at multiple SMEs.
- IT Crisis management, project steering and business alignment
- Strategy and process adaptation to the ‘new normal’ with Covid 19
Jun 2020 - Jun 2021
1 year 1 month Antwerp, Belgium
HybridIT Manager
Essent Belgium (Intertracon)
- Responsible for the overall IT department (60 FTE’s onshore, 10 FTE offshore)
- Manage the overall IT transition into the EON landscape
- Organize the IT component of the deal room and handover to EDF Luminus
- Manage the long-term IT budget and forecast
- Design and assure realization of the IT roadmap
- Coordinate with the individual IT departments to ensure strategic programs
- Ensuring adherence & compliance to company and industry regulations.
- Focus on Risk Management & Cyber Security
Sep 2017 - Feb 2020
2 years 6 months Antwerp, Belgium
HybridManager ICT Support
PSA Antwerp - Port of Singapore Authority - MPET (Intertracon/PSA)
- Member of IT Management Committee - Direct report to the CIO
- Manage the IT Support department (34 FTE’s intern, 18 FTE 24/7 contract workers)
- 3 direct reports - 4 teams: IT service desk, IT operators, IT field services & IT logistics
- Ensure best in class IT support solutions are offered in a 24/7 operational port environment, safeguarding the handling of the equivalent of 10 million twenty-foot containers per year.
- Responsible for a complete overhaul of the department: Resource optimization, Mature the service management processes, Implement KPI-driven approach, Streamline and consolidate logistics operations, Eliminate silo mind-set, Implement handover to support, increasing IT robustness through continuous improvement, Review budget with meticulous cost follow-up, Setup crisis plan to ensure appropriate response to critical infra, application, IDS and security incidents in consultation with departmental managers and CISO. Mitigate risks according to security audits.
Jan 2015 - May 2017
1 year 5 months Brussels, Belgium
HybridManager ICT Customer Service Value Chain
BPOST (Intertracon)
- Manage, coach and mentor the ICT Value Chain dept. (10 FTE) - bpost ICT service management department, comprised of service-, product-, delivery- and supplier management staff.
- Generate value by focussing on customer satisfaction, quality of services and decrease of delivery times via coordinating, increasing the collaboration between all ICT-teams & vendors and integrating communication.
- Build the renewed lean ICT Value Chain unit in line with BPOST’s new ICT vision, with emphasis on breaking the silos and an Agile infrastructure (DevOps)
- Manage ICT budget for external vendors & suppliers and workplace hardware.
Jul 2014 - Dec 2015
1 year 6 months Brussels, Belgium
On-siteBid Management – ITIL Advisor – Enterprise & Technical Architect
Sogeti
- Manage the European Commission bid activities and team (10 FTE)
- Manage international vendors and supplier relationships – intern and external
- ITIL & architecture bid advisor
Apr 2013 - Jun 2014
1 year 3 months Brussels, Belgium
On-siteIT Operations Manager ad interim
Allianz Managed Operations and Services (Sogeti)
- Manage IT staff responsible for monitoring, maintaining, and diagnosing hardware, mainframe, network, firewall & application incidents & problems (20 FTE)
- Supervise and ensure the efficient operation of the shared service provider’s IT
- Prepare, analyse, document, and optimize budget, IT roadmap, security, processes & policies
- Identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization, in direct communication with the executive staff and decision makers of Allianz Insurance.
- Guide the overall IT service outsourcing to IBM
Dec 2012 - Mar 2013
4 months Brussels, Belgium
On-siteMigration Crisis Coordinator
BNP Paribas Fortis (Sogeti)
- Crisis management Lotus Notes/Domino - Exchange 2010 worldwide migration
- Realign overall project planning and agreements
- Reinstate trust & buy-in of international management and internal & external staff.
May 2012 - Nov 2012
7 months Brussels, Belgium
On-siteBid Management – ITIL Advisor – Enterprise & Technical Architect
Sogeti
- Manage the EC Directorate-General for Informatics bid team (5 FTE)
- ITIL Service Management and Enterprise & Technical architecture bid advisor
Oct 2010 - Apr 2012
1 year 7 months Brussels, Belgium
On-sitePortfolio Delivery Manager IT
ING Belgium (Sogeti)
- Manage infrastructure Project Portfolio Team (50 FTE PM team for 3 Delivery Managers)
- Manage infrastructure budget, resources, and forecast (45M € for 3 Delivery Managers)
- Governance coach (Prince2 – MSP – CMMI – Clarity – MS Project)
Feb 2010 - Jul 2011
1 year 6 months Brussels, Belgium
On-siteProgramme Project Manager
ING Belgium (Sogeti)
- Manage the Datacentre migration programme team & multiple IT infrastructure projects
- Monitor, evaluate and report on executive management level
May 2009 - Dec 2009
8 months Belgium
On-siteProject Manager
Delta Lloyd Life (Sogeti)
- IT Infrastructure integration of Swiss Life & Delta Lloyd
- Physical move Delta Lloyd Belgian HQ
Mar 2009 - May 2009
3 monthsIT Infrastructure Architect
Genzyme (Sogeti)
- Architectural design for a successful datacentre consolidation bid
Jan 2008 - Feb 2009
1 year 2 months Leuven, Belgium
On-siteIT Demand & Delivery Manager - Programme Manager Infrastructure Western Europe
Anheuser-Busch InBev (Sogeti)
- Manage West-Europe Project Portfolio – 40 concurrent projects & programmes
- Manage international virtual PM & Technical teams, budgets, business cases and partners
- Translation and conversion of business ideas to projects
Aug 2006 - Jan 2008
1 year 6 months Brussels, Belgium
On-siteProject Manager
Metlife Insurance (Sogeti)
- Manage IT infrastructure split CitiBank & CitiLife
- Design and implement greenfield network, firewall and workplace environment.
Nov 2005 - Jul 2006
9 months Antwerp, Belgium
On-siteIT Infrastructure Consultant
Digipolis (Sogeti)
- Plan, coordinate and implement improvements and additions in datacentre infrastructure.
Nov 2004 - Dec 2015
11 years 2 months Brussels, Belgium
On-siteManagement Consultant
Sogeti Cap Gemini
- Operations - Portfolio - Delivery - Process - ITIL Expert Service & Interim Management
- Member of Sogeti TOP 1 – Emerging Leadership Programme
- Governance coach for Sogeti Infrastructure dept. (Prince2 – MSP – Architecture – Clarity)
- Governance coach (Prince2 – MSP – Togaf – ITIL Expert)
- Certified ITIL Service Management Expert: Trainer & coach for Sogeti Infrastructure dept.
- HR: Technical & Performance Evaluation coach for Sogeti Infrastructure dept.
Apr 1998 - Oct 2004
6 years 7 months Antwerp, Belgium
On-siteSystem Engineer / IT Pre-sales
Various Companies
- Various system engineering, pre-sales & bid management tasks both as employee and consultant
Summary
Koen started his IT career in 1998, driven by the approaching year 2000 problems. For the next decade he built his extensive technical knowledge in various system engineering and architectural functions. This gives him the advantage of having hands-on knowledge of a very wide range of IT technologies, including the surrounding services and infrastructure. Starting 2006, based on this acquired knowledge and his natural people management skills, complemented with the necessary project and service management trainings, Koen opted for a more coordinating role in the IT consultancy domain. After managing large IT infrastructure projects and programmes, both local as international, in various industries as the public sector, banking, insurance and food & beverages, he successfully filled multiple managerial roles within the ICT domain, covering both overall IT management as well as operations, infrastructure, portfolio & delivery management and service, support & process management. He combines the love for human and technical leadership with a social, flexible, and no-nonsense personality.
- Operations & People Management
- Portfolio & Budget Management
- Service Management
- Programme & Project Management
- Methods & Processes
- Governance coaching & training
- Technical & Organizational Strategy
- Conflict Management
Languages
Dutch
Native
English
Advanced
French
Advanced
German
Intermediate
Italian
Elementary
Education
Tsm Mechelen
Professional Bachelor · Applied Informatics · Mechelen, Belgium
Vlerick Business School
Mastering IT Management · Gent, Belgium
Certifications & licenses
Take the Lead in Digital Business of the Future – focus AI
Vlerick
COBIT 5 Foundation
SMME – ISACA
MSP Managing Successful Programmes – Practitioner
Kluwer – OGC
ITIL V3 EXPERT
AXELOS - OGC
ITIL V3 INTERMEDIATE CAPABILITY: MALC
TGM – OGC
TOGAF 9 FOUNDATION
Prometric - The Open Group Certification Authority
ITIL V3 INTERMEDIATE CAPABILITY: PPO
SMME – OGC
AGILE Methodology (Scrum, Kanban) In Software Development
Agile Minds
UML V2 - Unified Modelling Language
ITIL V3 INTERMEDIATE CAPABILITY: SOA
SMME – OGC
MSP Managing Successful Programmes – Foundation
Kluwer – OGC
ITIL V3 INTERMEDIATE CAPABILITY: OSA
SMME – OGC
INTRODUCTION TO CMMI VERSION 1.2
Kluwer - X4P - Carnegie Mellon
ITIL V3 INTERMEDIATE CAPABILITY: RCV
The Grey Matters Education – OGC
ITIL FOUNDATION BRIDGE V2-V3
ProSource – OGC
PRINCE2 PRACTITIONER
RKA Limited – OGC
ITIL FOUNDATION V2
EXIN – OGC
PRINCE2 FOUNDATION
APM Group – OGC
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