Koen D’hondt - Head of IT Infrastructure and Operations

Recommended expert

Mortsel, Belgium

Experience

Nov 2024 - Present

1 year 3 months

Head of IT Infrastructure and Operations

DP World (Intertracon)

Interim IT restructuring role to realign the IT-systems and teams to better support its business goals and processes after departure of multiple managerial and technical resources
Lead, regroup and reinforce the IT support, system engineering, networking, database and project management teams to ensure knowledgeability and effectiveness under pressure
Develop a strategic IT restructuring plan to resolve critical and urgent issues which ensure IT supports guaranteed and uninterrupted business continuity
Manage, evaluate and renegotiate managed service contracts to align with the changing expectations of different stakeholders
Align with the worldwide group IT policies and procedures by raising awareness, maturity and compliance to ensure risk reduction related to data protection, IT security and IT/OT

Oct 2022 - Oct 2024

2 years 1 month

Domain Manager ICT

Paradigm - formerly CIRB - Brussels Regional Informatics Centre (Intertracon)

Manage the ICT domain of the 19 municipalities and 17 public social welfare centres of the Brussels-Capital Region
Define a multi-year roadmap that ensures the alignment of the technical and business objectives
Lead the ICT track (architectural, infrastructure and applications) of the Local Government Digital Transformation Programme to digitise local public services
Create, propagate and maintain strategies related to the IT Infrastructure and Cloud Services throughout the municipalities of the Brussels-Capital Region, ensuring performance and cost are balanced
Outsource legacy systems (transform corporate culture from application- to service management)

May 2022 - Aug 2022

4 months

Head of IT Infrastructure ai.

Sodexo (Intertracon)

Crisis management role pending long term recruitment
Stabilize team (50 FTEs) with high turnover and short notice leavers
Finalize contractual agreements with outsourcing vendors
Convert IT Infrastructure department to a hybrid managed service model
Define the long-term IT Infrastructure strategy (organizational strategy, technical information technology planning, develop the cloud part (Azure))
Implement and monitor evolution and SMART objectives
Manage the IT Infra project portfolio
Manage the IT Infra roadmap and associated budget and forecast
Implement and ensure compliance to group policies and regulations

Jul 2021 - Apr 2022

10 months

IT Management Consultant

Intertracon

Various interim & advisory roles at multiple SMEs
IT crisis management, project steering and business alignment
Strategy and process adaptation to the 'new normal' with Covid 19

Jun 2020 - Jun 2021

1 year 1 month

IT Manager

Essent Belgium (Intertracon)

Responsible for the overall IT department (60 FTEs onshore, 10 FTE offshore)
Manage the overall IT transition into the EON landscape
Organize the IT component of the deal room and handover to EDF Luminus
Manage the long-term IT budget and forecast
Design and assure realization of the IT roadmap
Coordinate with the individual IT departments to ensure strategic programs
Ensure adherence & compliance to company and industry regulations
Focus on risk management & cyber security

Sep 2017 - Feb 2020

2 years 6 months

Manager ICT Support

PSA Antwerp - Port of Singapore Authority - MPET (Intertracon/PSA)

Member of IT Management Committee; direct report to the CIO
Manage the IT Support department (34 FTEs intern, 18 FTE 24/7 contract workers)
Lead 3 direct reports and 4 teams: IT service desk, IT operators, IT field services & IT logistics
Ensure best in class IT support solutions in a 24/7 operational port environment, safeguarding the handling of the equivalent of 10 million twenty-foot containers per year
Overhaul the department: resource optimization, mature service management processes, implement KPI-driven approach, streamline and consolidate logistics operations, eliminate silo mindset, implement handover to support, increase IT robustness through continuous improvement, review budget with meticulous cost follow-up, set up crisis plan for critical infra, application, IDS and security incidents in consultation with departmental managers and CISO
Mitigate risks according to security audits

Jan 2016 - May 2017

1 year 5 months

Manager ICT Customer Service Value Chain

BPOST (Intertracon)

Manage, coach and mentor the ICT Value Chain dept. (10 FTE) comprising service, product, delivery and supplier management staff
Generate value by focusing on customer satisfaction, quality of services and decreased delivery times via coordinating, increasing collaboration between all ICT teams & vendors and integrating communication
Build the renewed lean ICT Value Chain unit in line with BPOST’s new ICT vision, with emphasis on breaking silos and an Agile infrastructure (DevOps)
Manage ICT budget for external vendors & suppliers and workplace hardware

Jul 2014 - Dec 2015

1 year 6 months

Bid Management – ITIL Advisor – Enterprise & Technical Architect

Sogeti

Manage the European Commission bid activities and team (10 FTE)
Manage international vendors and supplier relationships, internal and external
Provide ITIL and architecture bid advisory

Apr 2013 - Jun 2014

1 year 3 months

IT Operations Manager ad interim

Allianz Managed Operations and Services (Sogeti)

Manage IT staff responsible for monitoring, maintaining, and diagnosing hardware, mainframe, network, firewall & application incidents & problems (20 FTE)
Supervise and ensure the efficient operation of the shared service provider’s IT
Prepare, analyse, document, and optimize budget, IT roadmap, security, processes & policies
Identify, recommend, develop, implement, and support cost-effective technology solutions in direct communication with the executive staff and decision makers of Allianz Insurance
Guide the overall IT service outsourcing to IBM

Dec 2012 - Mar 2013

4 months

Migration Crisis Coordinator

BNP Paribas Fortis (Sogeti)

Crisis management Lotus Notes/Domino to Exchange 2010 worldwide migration
Realign overall project planning and agreements
Reinstate trust & buy-in of international management and internal & external staff

May 2012 - Nov 2012

7 months

Bid Management – ITIL Advisor – Enterprise & Technical Architect

Sogeti

Manage the EC Directorate-General for Informatics bid team (5 FTE)
Provide ITIL service management and enterprise & technical architecture bid advisory

Oct 2010 - Apr 2012

1 year 7 months

Portfolio Delivery Manager IT

ING Belgium (Sogeti)

Manage infrastructure project portfolio team (50 FTE PM team for 3 delivery managers)
Manage infrastructure budget, resources, and forecast (€45M for 3 delivery managers)
Act as governance coach (Prince2, MSP, CMMI, Clarity, MS Project)

Feb 2010 - Jul 2011

1 year 6 months

Programme Project Manager

ING Belgium (Sogeti)

Manage the datacentre migration programme team and multiple IT infrastructure projects
Monitor, evaluate and report on executive management level

May 2009 - Dec 2009

8 months

Project Manager

Delta Lloyd Life (Sogeti)

IT infrastructure integration of Swiss Life & Delta Lloyd
Oversee physical move of Delta Lloyd Belgian HQ

Mar 2009 - May 2009

3 months

IT Infrastructure Architect

Genzyme (Sogeti)

Architectural design for a successful datacentre consolidation bid

Jan 2008 - Feb 2009

1 year 2 months

IT Demand & Delivery Manager – Programme Manager Infrastructure Western Europe

Anheuser-Busch InBev (Sogeti)

Manage West-Europe project portfolio – 40 concurrent projects & programmes
Manage international virtual PM & technical teams, budgets, business cases and partners
Translate and convert business ideas into projects

Aug 2006 - Jan 2008

1 year 6 months

Project Manager

Metlife Insurance (Sogeti)

Manage IT infrastructure split between CitiBank & CitiLife
Design and implement greenfield network, firewall and workplace environment

Nov 2005 - Jul 2006

9 months

IT Infrastructure Consultant

Digipolis (Sogeti)

Plan, coordinate and implement improvements and additions in datacentre infrastructure

Nov 2004 - Dec 2015

11 years 2 months

Management Consultant

Sogeti Cap Gemini

Operations, portfolio, delivery, process; ITIL expert service & interim management
Member of Sogeti TOP 1 – Emerging Leadership Programme
Governance coach for Sogeti Infrastructure dept. (Prince2, MSP, Architecture, Clarity)
Certified ITIL Service Management Expert; trainer & coach for Sogeti Infrastructure dept.
HR: Technical & performance evaluation coach for Sogeti Infrastructure dept.

Apr 1998 - Oct 2004

6 years 7 months

System Engineer / IT pre-sales

Various Companies

Perform various system engineering, pre-sales & bid management tasks both as employee and consultant

Summary

Koen started his IT career in 1998, driven by the approaching year 2000 problems. For the next decade he built his extensive technical knowledge in various system engineering and architectural functions. This gives him the advantage of having hands-on knowledge of a very wide range of IT technologies, including the surrounding services and infrastructure.

Starting 2006, based on this acquired knowledge and his natural people management skills, complemented with the necessary project and service management trainings, Koen opted for a more coordinating role in the IT consultancy domain.

After managing large IT infrastructure projects and programmes, both local as international, in various industries as the public sector, banking, insurance and food & beverages, he successfully filled multiple managerial roles within the ICT domain, covering both overall IT management as well as operations, infrastructure, portfolio & delivery management and service, support & process management.

He combines the love for human and technical leadership with a social, flexible, and no-nonsense personality.

Skills

Operations & People Management
Portfolio & Budget Management
Service Management
Programme & Project Management
Methods & Processes
Governance Coaching & Training
Technical & Organizational Strategy
Conflict Management

Languages

Dutch

Native

English

Advanced

French

Advanced

German

Intermediate

Italian

Elementary

Education

Oct 1994 - Jun 1998

TSM Mechelen

Professional Bachelor · Applied Informatics · Mechelen, Belgium

Vlerick Business School

Mastering IT Management · Belgium

Certifications & licenses

Take The Lead In Digital Business Of The Future – Focus AI

Vlerick

COBIT 5 Foundation

SMME – ISACA

ITIL V3 Expert

AXELOS - OGC

ITIL V3 Intermediate Capability: Malc

TGM – OGC

TOGAF 9 Foundation

Prometric - The Open Group Certification Authority

ITIL V3 Intermediate Capability: Ppo

SMME – OGC

Agile Methodology (Scrum, Kanban) In Software Development

Agile Minds

Uml V2 - Unified Modelling Language

ITIL V3 Intermediate Capability: Soa

SMME – OGC

Msp Managing Successful Programmes – Foundation

Kluwer – OGC

ITIL V3 Intermediate Capability: Osa

SMME – OGC

Introduction To Cmmi Version 1.2

Kluwer - X4P - Carnegie Mellon

ITIL V3 Intermediate Capability: Rcv

The Grey Matters Education – OGC

Itil Foundation Bridge V2-V3

ProSource – OGC

Prince2 Practitioner

Rka Limited – OGC

Itil Foundation V2

Exin – OGC

Prince2 Foundation

Apm Group – OGC

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