Transformation Manager, Start-up > Scale-up, Digital Transition, Change Manager, ERP, enterprise PMO

Lead and manage strategic digital projects supporting service management and the setup of a Service Ori­ented Organisation.

• Plan, coordinate and manage +/- 25 digital projects according to best practices with the PM’s
• Perform portfolio management
• drawing up roadmap, managing project dependencies
• capture business requirements, identify improvement opportunities and shape initiatives (in­cluding defining delivery model and confirming business case)
• ideation of solutions (processes, ICT-apps)
• deliverables tracking and review
• project risk management
• reporting according SQERT
• monitoring financial spendings (capex, opex)
• Provide support to project team
• Contribute to the service management foundation: ITSM (service mgmt), ITAM (asset mgmt), ITOM (operations mgmt), CMDB (configuration mgmt database), SOO (service oriented organization), CSDM (common service data model)
• Manage the resource pool (estimate, allocation)
• Secure end-to-end project delivery
• Improve the project methodology (continuous improvement of good practices for project management)

Transformation and restructuring of a government organisation (Brussels Region, with a landscape of 19 municipalities and 30000 end-users) to the SIAM ecosystem, more specifically introducing the role of Service Integrator to increase service delivery to the municipalities as a ‘service-oriented organisation’.

The programmes below are the basis for implementing standard ERP solutions in line with government regulations. This is a change at 3 levels (own organisation, customers of the organisation and the already outsourced helpdesk) to reduce expenditure.

the roadmap:

• Programme 1: Restructuring the existing organisations towards centralised management by imple­menting the ecosystem SIAM (a service integrator with multiple service providers) and a center of ex­cellence to manage build & run operations.
• Programme 2: Implementation of complete ERP solutions: front-office and back-office, financial management (accounting, income/expenditure), purchases/sales, HR personnel management (hire 2 retire), social files, user relationship management (citizens, businesses and partners), GDPR
• Programme 3: Migration of master data from data centres to centralised operation (from on premise to SaaS), transition of all databases per municipality (archiving, data cleansing, extract transform load).
• Programme 4: Phase-out of local legacy systems in all municipalities and replacement with fully centralised service management.

Transforming and changing a start-up specialising in customs management services into a scale-up.

• Assessment of ITSM processes
• Improving an ePMO governance model between demand mgmt & delivery teams (planning, scoping, forecasting budget, risk mgmt, internal and external communication with custom-ers)
• Increasing solution agility in response to frequent customer changes
• BPM for the service management processes
• Introducing the agile train concept between Demand Management and Delivery Teams
• Support portfolios and digital transformation with Agile Release Train (ART) and tribes
• Improving Stakeholder management (roadmap, epics, use cases, roadmap planning)

Deliver the business architecture by means of procurement & RFP’s to improve the interoperability and information exchange of transversal IT systems of the stakeholders Belgian Military Defense, Coast Guard, Customs, Police, Rescue Centers, local Authorities and European Member States in support of security and safety operations.

• Change management at all stakeholders to adopt the new way of working and become compliant to the business case
• Setup the RFP's for all stakeholders covering harmonise information exchange to procure:
• Architecture services (software & data & interfaces)
• Infrastructure services (hardware)
• Business services (value streams)
• Development of a TOGAF compliant business architecture that meets the business needs of all stake-holders to inform all relevant parties in accordance with the risks about various observations and find-ings (visual material, missing information) for GDPR data.
• Needs management (architecture, data, interfaces, infrastructure) for the "new way of working" in the digital landscape
• PMO governance (status reporting, stakeholder mgmt, requirements mgmt, change impact analysis)
• Rationalization of enterprise architecture (processes, data, ICT solutions) and transformation thereof using hybrid cloud architecture & on-premise for classified & unclassified data

Responsible for guiding the go to market of various 3D software applications with marketing, research & development, sales, R&D infrastructure teams

• Project preparation
• Planning, sourcing, financial project mgmt
• Execution
• Monitoring
• Improvement of core business processes (order 2 cash)

Implemented a PMO department for the digital transformation of data centers with over 400 staff and 27 programs

Setup of the roadmap:

• Design of the PMO:
• Setup of a 20-FTE PMO team
• Deployed the Portfolio & Project Management Platform (PPMP)
• Launched training for PPM, PMO governance, and project management
• Built a governance framework and dashboards for progress reporting with solution providers and clients: budget, time, scope, quality, change impact analysis, contingencies, risks, and mitigations
• Implement the PMO:
• Defined onboarding processes
• Adopted combined Waterfall, Agile, and ADKAR/PROSCI methodologies for projects and change
• Managed transition to project delivery teams (skill matrix, availability, knowledge)
• Execution & rollout:
• Delivered training in PPM, PMO governance, project management, process analysis, and improvement techniques
• Handled communication & governance: reported overall progress with KPI dashboards
• Organized quality reviews of project deliverables with suppliers
• Led governance meetings (SQERT reporting) with internal and external suppliers

Managed PMO governance for all supplier work orders (legal, hardware, software, quality assurance, certification) in line with security project tenders:

• Monitored budget, scope, deliverables, quality, effort, resources, and timelines
• Defined program scope with internal and external stakeholders
• Designed, prepared, and implemented dashboards for progress and governance reporting: budget, time, scope, quality, and risk
• Identified cost drivers and planned CAPEX/OPEX
• Defined tools for governance and reporting (budget, scope, deliverables, quality, effort, risks, and issues)
• Managed suppliers: ensured delivery, follow-up, and quality control
• Oversaw quality management: managed the certification process with the Belgian government

Implementation of the roadmap to separate the company into multiple organisations (European subsidiar-ies), known as Hub & Spoke business model

• Inventory of the Current Operating Model (processes, organizational hierarchy, master data govern-ance, applications / infrastructure, incoming & outgoing documents)
• Designing the Target Operating Model specialized per process (procurement, sales, marketing, produc-tion, service aftercare processes, tools per organization).
• Change management: enforcing the separation of tasks (who does what, where and with which appli-cation), seggregation of duties

• Audit of ITSM processes, process documentation with the aim of increasing efficiency
• Alignment business and IT in line with CBFA/FSMA, ITSM requirements.
• Increasing efficiency by implementing a professional application for service management desk.
• Development of a business continuity management plan (scenario matrix: causes versus affected are-as)
• Implementation of BCM solutions

Audit and optimisation of WMS processes (goods that come from the manufacturer and have to be un-packed and packed according to the requirements of the various retailers)

• Audit of WMS processes with BPM
• Optimisation of the flow of goods, quality inspection, specific customer processing
• Mapping the process changes to the IT solutions
• Integration of 3PL & 4PL services
• Process mapping: Direct shipping/cross-docking/direct storage

• Implementation of financial products (plastic money cards)
• Maintenance logistics software Dutch Government (military)
• Data migration & implementation of ERP solutions (mainframe)
• Product owner for invoicing chain for water distribution, exhibition applications, European portal for EXPATs, INFLIN, real estate management, asset mgmt, mgmt of agricultural production control systems, dashboards for production control of chemical fertilizers.
• IT Audit (applications, infrastructure, databases), Proposal writer
• Implementation of Manufacturing Execution Systems (PLC interfaces) into ERP
• Implementation of monitoring dashboards (production control & security systems)
• Implementation & delivery of training courses "migration to network and relational databases"
• Trainer or SDLC