Kolja Isijanov

Project Manager Service & Operations for the Sectoral IDP

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Barcelona, Spain

Experience

Mar 2025 - May 2025
3 months
Barcelona, Spain

Project Manager Service & Operations for the Sectoral IDP

Barmer Ersatzkasse

  • Introduction of a sectoral IDP according to Gematik specifications with a budget of over 10 million EUR.
  • Continuous improvement of the project and coordination with three sister projects of Barmer.
  • Primary contact for contract terms and reporting to the steering committee.
  • Communication and conflict management with internal teams and suppliers.
  • Evaluation of monitoring, crisis talks with supplier T-Systems, and incident management for existing sales software.
  • Ticket creation, sprint, release, and hotfix planning, as well as app monitoring and performance reporting.
  • Data preparation and setup of business intelligence tools.
  • Implementation and coordination of the new framework contract, as well as optimization of test processes and interface management.
  • Process optimization and setup of the intranet with Atlassian products for management.
  • Leading sprint planning in the Scrum framework and stakeholder management in reviews.
  • Implementation of Gematik requirements and coordination with T-Systems and Verimi.
  • Development of AI concepts for analyzing technical issues of insured individuals and for automated Jira ticket creation.
  • Software used: Jira, Confluence, BPMN.
  • Technology: AWS Cloud, interfaces, SharePoint, Grafana.
  • Processes: GDPR, data protection, IT security, IT architecture, KRITIS, Gematik.
Sep 2024 - Feb 2025
6 months
Barcelona, Spain

Project Manager ERP Development

Peter Döhle Schifffahrts KG

  • Development of a custom ERP software with a budget of over 10 million EUR.
  • Introduction of project structures, agile mindset, and categorization of program risks.
  • Validation of existing and introduction of new software tools such as X-Ray and Cypress.
  • Leading 9 internal and 2 external teams, as well as reporting to steering committees and executive management.
  • Conducting workshops on software development processes, especially Scrum artifacts.
  • Designing and implementing the release process and setting up release monitoring in the Atlassian suite.
  • Establishing an automated release workflow and data governance.
  • Planning and executing migration and synchronization from the current ERP system, including go-live periods.
  • Coordination of change and training processes.
  • Establishment of ITIL incident management, documentation, and test automation with Cypress.
  • Auditing project status and preparing the final report.
  • Use of AI to analyze 4,000 emails daily and structure 500,000 ship parts from error descriptions.
  • Software used: Jira, Confluence, X-Ray, Cypress, BPMN, Asana, Miro.
  • Technology: Azure Cloud, interfaces, SharePoint, M365, public-key, TBM.
  • Processes: GDPR, data protection, IT security, IT architecture, DORA, Power BI, migration.
Dec 2023 - Jun 2024
7 months
Barcelona, Spain

Release Manager, Cutover Manager

Mainova

  • Replacement of SAP IS-U and introduction of Salesforce / PowerCloud with a budget of over 10 million EUR.
  • Developing the release concept for 16 teams with a total of 200 employees.
  • Setting up release monitoring in the Atlassian suite with X-Ray for test documentation.
  • Workshops on IT processes and building the automated release workflow.
  • Detailed planning of the migration of customer data from SAP IS-U and connection to SAP general ledger.
  • Planning, execution, and monitoring of go-lives, and leading kick-off and requirements workshops.
  • Aligning requirements from 20 departments across the group and visualizing dependencies.
  • Creating decision-making materials for program management.
  • Managing project risks in areas such as customer service, IT security, data protection, and EDM.
  • Establishment of ITIL incident management, test automation with Tosca, and review of data governance.
  • Supplier management and coordination with TAP Gesellschaft, Accenture, and Communardo.
  • Software used: SAP, Salesforce, MuleSoft, Jira, Confluence, X-Ray, Tosca, Powercloud, BPMN.
  • Technology: Azure Cloud, interfaces, SharePoint, M365, public-key, TBM.
  • Processes: GDPR, data protection, IT security, IT architecture, DORA, Power BI, migration.
Jan 2023 - Aug 2023
8 months
Barcelona, Spain

Requirements Manager for Sales Software

E.ON Energie Deutschland

  • Creating the requirement profile for a new sales software with a budget of 3 million EUR.
  • Incident management for existing sales software, as well as ticket creation and release planning.
  • App monitoring and performance reporting to management via Power BI.
  • Managing test processes and interface management with SAP EDM.
  • Handling a data protection incident in collaboration with IT security and suppliers.
  • Process optimization and setting up the intranet with Atlassian products.
  • Organizing and leading requirements workshops with 15 departments across the group.
  • Creating the decision basis between off-the-shelf and custom software.
  • Managing project risks in customer service, market communication, and IT security.
  • Migrating two databases from SAP to Natuvion IDS in the Azure Cloud.
  • Defining GDPR-compliant processes for data deletion and data subject rights.
  • Coordination with KPMG, EDG-IT, and data protection for the deployment of archival databases.
  • Creating an operations manual for archival software and data governance.
  • Use of AI for pricing concepts.
  • Software used: SAP, Salesforce, AEins, Miro, Natuvion, BPMN, LeanIX (PIM), Powercloud.
  • Technology: Azure Cloud, interfaces, SharePoint, M365, TBM.
Feb 2022 - Dec 2022
11 months
Barcelona, Spain

Project Manager Identity Management

Msg Group / AOK Systems

  • Development and introduction of new IDM software with a budget of over 10 million EUR.
  • External project representation to stakeholders such as the Federal Association AOK and 11 regional AOKs.
  • Coordination with IT architects and creation of user stories and epics for developers.
  • Interface management with hospital, rehab software, and patient apps.
  • Prioritizing the backlog as well as ticket creation and sprint planning.
  • Scrum Master for a hotfix team in India.
  • Release planning and coordination of three different test teams (developers, IDM, E2E).
  • Leading the DevOps team for release installations in the Azure Cloud.
  • Delivery of software artifacts and documentation to the operator.
  • Process optimization of the intranet with Atlassian products and connecting external partners in Confluence.
  • Leading the team for release documentation and data governance.
  • Supplier management and coordination with Gematik, as well as incident management.
  • Software used: custom software, SAP, Miro, Jira, Confluence, KeyCloak, PIM.
  • Technology: Azure Cloud, interfaces, infrastructure, DMS, SharePoint, Kubernetes.
Mar 2020 - Mar 2021
1 year 1 month
Barcelona, Spain

ERP Change Manager

Fliesen Profi Lucas

  • Replacement of the MS Navision ERP system and implementation of ReyBex ERP.
  • Conducting an audit of the company including all branches.
  • Preparation of decision-making materials and presentation of optimization approaches to management.
  • Roll-out of the new ERP software and process optimization.
  • Implementation of business intelligence tools based on ReyBex.
  • Change management of the corporate culture through close interaction with team members.
  • Identification of individual issues and concerns to foster acceptance.
  • Communication with software vendors and supplier management.
  • Software used: MS Navision/Dynamics, ReyBex, Shopify, Power BI, BPMN, HubSpot.
  • Technology: interfaces, AWS cloud, e-commerce, M365.
Feb 2020 - Aug 2021
1 year 7 months
Barcelona, Spain

Project Manager Custom Web Applications

Finanz Informatik

  • Introduction of innovative bank cards and establishment of corresponding data centers with a budget of over EUR 10 million.
  • Adherence to strict PCI DSS regulations and time management for 12 teams.
  • Conducting high-availability tests for software and hardware.
  • Updates of equensWorldline software and Oracle databases.
  • Setup of two data centers for operating new credit cards.
  • Implementation of cryptography and data governance.
  • Execution of the project using Lotus Notes and Exchange processes.
  • Management of project risks and development of contingency plans.
  • Creation of the highly technical operations manual for debit MasterCards (DMC).
  • Entry of documentation into the product information management (PIM).
  • Description of MasterCard, 3D Secure, Apple Pay, and key management systems.
  • Proper handover of the project to line operations.
  • Software used: equensWorldline, Domino Server, Exchange Server, Jira, Oracle.
  • Technology: interfaces, infrastructure, private cloud, Kubernetes, M365, public-key, TBM.
Dec 2019 - Jan 2020
2 months
Barcelona, Spain

Product Manager Artificial Intelligence

Udacity

  • Training an AI to assist doctors.
  • Building and training a Google ML AI model to distinguish between healthy and diseased lung X-rays.
  • Achieving an F1 score of 95.24% for the model.
  • Software used: Google ML, Udacity.
  • Technology: artificial intelligence, Google Cloud, Agile.
Aug 2018 - Nov 2019
1 year 4 months
Barcelona, Spain

Management Consultant / Head of ERP Department in SMEs

TCI International

  • Establishment of a new ERP department for SMEs and conducting numerous audits.
  • Replacement of existing ERP systems and implementation of SAP S/4HANA.
  • Establishment of a service department with over 20 technicians and developers for Infor:COM within 6 months.
  • Establishment of partnerships with software vendors, IT service providers, and freelancers.
  • Implementation of business intelligence tools based on Power BI.
  • Selection and implementation of a cloud-based CRM software (HubSpot) and data governance.
  • Acquisition of new clients, proposal creation, and contract drafting.
  • Achieved brand awareness of 34% of the market within 9 months.
  • Process definition and introduction of standardized audits for manufacturing SMEs.
  • Implementation of control center systems and data management systems (DMS).
  • Software used: SAP, Infor:COM, MS Dynamics, Shopify, MS Project, Power BI, BPMN, DMS.
  • Technology: LJ4 programming, Azure cloud, SharePoint, Kubernetes, M365, TBM.
  • Processes: budget responsibility, business intelligence, migration.
Sep 2016 - Jun 2018
1 year 10 months
Barcelona, Spain

Managing Director

Last Point

  • Management of a fulfillment center and lettershop with a project budget of EUR 5 million.
  • Leadership of interdisciplinary teams in production, logistics, sales, and IT.
  • Introduction of collaboration tools and data management systems based on SharePoint.
  • Reduction of expenses by 11% within one year.
  • Realignment of company culture, elimination of management-oriented hierarchies, and introduction of flexible working hours.
  • Digitization and establishment of a paperless office.
  • Management of global logistics with a shipping volume of up to 100,000 shipments per day.
  • Handling of sensitive data for major clients such as Mercedes-Benz Bank.
  • Secured funding of EUR 3.7 million by creating business and liquidity plans.
  • Overall project management for the development of a new cloud-based ERP system.
  • Scrum Master for a nearshore developer team, including IT architecture and rollout.
  • API integration with e-commerce platforms and delivery systems.
  • Implementation of an Atlassian instance to manage the overall project.
  • Software used: custom ERP software, Jira, Confluence, HubSpot, Magento, Shopify.
  • Technology: 1&1 cloud, API interfaces, backup systems, SharePoint.
May 2015 - Dec 2019
4 years 8 months
Barcelona, Spain

Board Member & Photographer

Business & Seele e.V.

  • Founded and built a non-profit organization.
  • Built a network of supporters and secured regular donors.
  • Carried out fundraising activities through photography.
  • Organized relief campaigns such as fundraising for children with cancer (approx. 20,000 EUR for the Tübingen support association).
  • Conducted food distributions for homeless people and supported refugees.
  • Software used: Adobe Photoshop.
  • Processes: budget responsibility.
Sep 2007 - Aug 2016
9 years
Barcelona, Spain

Managing Director

Offisto Business Center

  • Managed a company renting fully equipped office spaces with a budget of 0.5 million EUR.
  • Doubled the rental space and revenue and increased the profit margin by 39%.
  • Managed call center operations for over 200 B2B clients across various industries.
  • Introduced phased training in de-escalation techniques.
  • Overall project management for the development of a web-based billing system.
  • Product Owner and Scrum Master for the new development of software increments.
  • Restructured and digitized the company, including a new corporate identity.
  • Implemented collaboration tools and CTI telecommunication systems.
  • M&A: Conducted due diligence, acquisition, and later sale of the company to the largest competitor.
  • Negotiated and drafted purchase and sales agreements.
  • Software used: custom software, Jira, Confluence, MS Exchange, Datev, HubSpot.
  • Technology: 1&1 Cloud, APIs, CTI telecommunication.
  • Processes: M&A, budget responsibility, databases, data migration.
Sep 2007 - Sep 2009
2 years 1 month
Barcelona, Spain

Project Management Lecturer in the Master's program

Universität Nürtingen

  • Led the Project Management course in the Master's program.
  • Taught Microsoft Project skills.
  • Served as main contact for students and facilitated moderation in intercultural settings.
  • Prepared and conducted exams.
  • Created teaching materials and exam documents.
  • Software used: MS Project.
  • Processes: PMP / PMI.
Sep 2004 - Apr 2006
1 year 8 months
Barcelona, Spain

Facilitator and Conflict Manager

Bosch

  • Organized the internal facilitator pool for Bosch Diesel Systems.
  • Conducted internal workshops as part of the Continuous Improvement Process.
  • Led Kick-off, Lessons-learned, and conflict workshops in automotive production.
  • Software used: SAP, MS Office.
  • Processes: presentations, conflict management.
Sep 2003 - Sep 2004
1 year 1 month
Barcelona, Spain

IT Support

IBM

  • Provided IT support at the Innovation Center for partner companies.
  • Served as technical contact for IBM mainframes and training rooms.
  • Set up development environments for IBM partners.
  • Simulated customer scenarios to support partners.
  • Deployed necessary IT infrastructures in training rooms.
  • Software used: MS Server, MS Office.
  • Processes: infrastructure, deployment.
Jul 2002 - Aug 2003
1 year 2 months
Barcelona, Spain

Research Assistant

University of Stuttgart

  • Worked at the Chair of Marketing and Supply Chain Management.
  • Researched and prepared lecture materials for the chair holder.
  • Created presentations for the Marketing and SCM lectures.
  • Developed teaching materials and exam sheets.
  • Software used: MS Office.
  • Processes: Presentations.
Jan 2002 - Aug 2007
5 years 8 months
Barcelona, Spain

Managing Director

Excellent It Solutions

  • Led the company focusing on sales of maintenance-free internet terminals.
  • Developed the hardware and software for the terminals.
  • Established a free rental model with revenue sharing for hospitals and hotels.
  • Generated passive monthly income through cooperation partners.
  • Managed internal and external teams and trained them in sales and IT technology.
  • Handled supplier management and contract negotiations with enclosure manufacturers and IT support.
  • Software used: individual software.
  • Technology: Infrastructure.
  • Processes: Budget responsibility, contract management.
Jan 1999 - Jun 2002
3 years 6 months
Barcelona, Spain

Managing Director

Natenane

  • Ran an internet café and IT service company.
  • Built a server-based network for online gaming.
  • Organized IT events, gaming tournaments, and tournaments for board and card games.
  • Set up local network infrastructure and ensured local visibility.
  • Funded the project with grants.
  • Managed suppliers and negotiated contracts with catering and accounting service providers.
  • Software used: MS Server.
  • Technology: Infrastructure.
  • Processes: Budget responsibility.
Oct 1996 - Aug 1999
2 years 11 months
Barcelona, Spain

IT Support

Fraunhofer Society

  • Worked at the Institute for Industrial Engineering and Organization (IAO).
  • Maintained the server structure and provided IT service desk support for staff.
  • Migrated the department from Pegasus Mail to Windows Exchange Server.
  • Introduced a backup solution and built new IT infrastructure in the data center.
  • Rolled out new software, especially MS Exchange.
  • Researched and prepared decision materials for management to procure hardware and software.
  • Software used: MS Exchange, MS Navision/Dynamics.
  • Processes: Infrastructure, roll-out.

Summary

  • 25+ years entrepreneur & project manager
  • 20+ years change & conflict manager
  • 15+ years software development & digital transformation
  • 5+ years focus on artificial intelligence

Focus areas

  • Software development > ERP
  • Requirements management > change management
  • Supplier management > incident management

Mindset

  • Always smiling
  • Creative pragmatism

Personal

  • Father
  • Basketball (Bundesliga referee, priority assignment in games with high conflict potential)
  • Skiing
  • Game theory
  • Healthy nutrition
  • Spatial flexibility (willingness to relocate)

Languages

German
Native
Serbian
Native
English
Advanced

Education

University of Stuttgart

Technology-oriented business administration / computer science · Stuttgart, Germany

Certifications & licenses

IHK Trainer Qualification

Robert Bosch / WJD Conflict Manager and Moderator

Scrum.org Professional Scrum Master

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