Johanna Jagow

Senior ResearchOps Advisor

Barcelona, Spain

Experience

Oct 2023 - Jan 2024
4 months

Senior ResearchOps Advisor

BestSecret GmbH

  • Defined the strategy and implemented a company-wide insights repository
  • Translated requirements into a customised solution
  • Delivered workshops and consulting sessions
Jul 2023 - Present
2 years

Senior UX Researcher & UX Advisor

Self-employed

  • Helping teams develop and hone their UX strategy
  • Running effective research
  • Optimising ResearchOps
  • Empowering people who do research to shine
  • UX consultation
  • UX workshops
  • Hands-on UX research
  • UX management
  • Conversion rate optimisation & personalisation
Jul 2021 - Jun 2023
2 years

EMEA Lead ResearchOps Partner

EnjoyHQ

  • Consulted designers, researchers, and managers on successfully implementing insights repositories
  • Conducted expert sessions and workshops on taxonomy building, insights management, data analysis, data auditing, and centralisation
  • Coached colleagues to become ResearchOps experts
Jul 2021 - Jun 2023
2 years

UX Research Partner

UserZoom

  • Empowered teams to generate valuable insights to drive the creation of digital products that matter
  • Applied UXR best practices, generated quality insights and communicated them effectively to create change
  • Planned and led UXR and UX strategy workshops
  • Led change management programmes on scaling UXR, UX benchmarking, and designing influence
Apr 2021 - Present
4 years 3 months

Co-Founder & UX Consultant

Jagow Speicher

  • Provided UX management and UX strategy consulting
  • Advised on UX research, test & learn culture, applied behavioural psychology, and more
  • Ran usability audits and heuristic evaluations
  • Conducted qualitative and quantitative research
  • Developed personas
Sep 2019 - Jun 2021
1 year 10 months
On-site

Jr. User Experience Manager

C&A

  • Led qualitative and quantitative user research (ran more than 150 studies) and onsite customer feedback
  • Ran UX workshops to socialise and embed UXR
  • Involved in budget planning and hiring processes

Summary

I am a freelance UX advisor with deep expertise in UX research, UX management, CRO and ResearchOps.

I empower teams to generate valuable insights to drive the creation of digital products that matter.

Languages

German
Native
English
Advanced
Dutch
Intermediate
French
Intermediate
Italian
Elementary
...and 1 more

Education

Hochschule Niederrhein

Master of Science · E-Business · Germany · 1,9

Hochschule Niederrhein

Bachelor of Science · Textile & Clothing Management · Germany · 2,0

Certifications & licenses

Designing Influence

Nielsen Norman Group

Intercultural Competence

Hochschule Niederrhein

ResearchOps: Operationalizing and Socializing User Research

Nielsen Norman Group