Johanna Jagow
Senior ResearchOps Advisor
Experience
Oct 2023 - Jan 2024
4 monthsSenior ResearchOps Advisor
BestSecret GmbH
- Defined the strategy and implemented a company-wide insights repository
- Translated requirements into a customised solution
- Delivered workshops and consulting sessions
Jul 2023 - Present
2 yearsSenior UX Researcher & UX Advisor
Self-employed
- Helping teams develop and hone their UX strategy
- Running effective research
- Optimising ResearchOps
- Empowering people who do research to shine
- UX consultation
- UX workshops
- Hands-on UX research
- UX management
- Conversion rate optimisation & personalisation
Jul 2021 - Jun 2023
2 yearsEMEA Lead ResearchOps Partner
EnjoyHQ
- Consulted designers, researchers, and managers on successfully implementing insights repositories
- Conducted expert sessions and workshops on taxonomy building, insights management, data analysis, data auditing, and centralisation
- Coached colleagues to become ResearchOps experts
Jul 2021 - Jun 2023
2 yearsUX Research Partner
UserZoom
- Empowered teams to generate valuable insights to drive the creation of digital products that matter
- Applied UXR best practices, generated quality insights and communicated them effectively to create change
- Planned and led UXR and UX strategy workshops
- Led change management programmes on scaling UXR, UX benchmarking, and designing influence
Apr 2021 - Present
4 years 3 monthsCo-Founder & UX Consultant
Jagow Speicher
- Provided UX management and UX strategy consulting
- Advised on UX research, test & learn culture, applied behavioural psychology, and more
- Ran usability audits and heuristic evaluations
- Conducted qualitative and quantitative research
- Developed personas
Sep 2019 - Jun 2021
1 year 10 monthsOn-site
Jr. User Experience Manager
C&A
- Led qualitative and quantitative user research (ran more than 150 studies) and onsite customer feedback
- Ran UX workshops to socialise and embed UXR
- Involved in budget planning and hiring processes
Summary
I am a freelance UX advisor with deep expertise in UX research, UX management, CRO and ResearchOps.
I empower teams to generate valuable insights to drive the creation of digital products that matter.
Languages
German
Native
English
Advanced
Dutch
Intermediate
French
Intermediate
Italian
Elementary
...and 1 more
Education
Hochschule Niederrhein
Master of Science · E-Business · Germany · 1,9
Hochschule Niederrhein
Bachelor of Science · Textile & Clothing Management · Germany · 2,0
Certifications & licenses
Designing Influence
Nielsen Norman Group
Intercultural Competence
Hochschule Niederrhein
ResearchOps: Operationalizing and Socializing User Research
Nielsen Norman Group
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