Johanna Jagow

Senior ResearchOps Advisor

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Barcelona, Spain

Experience

Oct 2023 - Jan 2024
4 months

Senior ResearchOps Advisor

BestSecret GmbH

  • Defined the strategy and implemented a company-wide insights repository
  • Translated requirements into a customised solution
  • Delivered workshops and consulting sessions
  • Expertise in UX research, UX management, CRO and ResearchOps
Jul 2023 - Present
2 years 7 months

Senior UX Researcher & UX Advisor

Self-employed

  • Helping teams develop and hone their UX strategy
  • Run effective research
  • Optimise their ResearchOps
  • Empower people who do research to shine
  • UX consultation
  • UX workshops
  • Hands-on UX research
  • UX management
  • CRO & personalisation
Jul 2021 - Jun 2023
2 years

EMEA Lead ResearchOps Partner

EnjoyHQ (acquired by UserZoom)

  • Consulted designers, researchers, and managers on successfully implementing insights repositories
  • Delivered expert sessions and workshops on taxonomy building, insights management, data analysis, data auditing, and centralisation
  • Coached colleagues to become ResearchOps experts
Jul 2021 - Jun 2023
2 years

UX Research Partner

UserZoom

  • Empowered teams to generate valuable insights to drive the creation of digital products that matter
  • Led DACH teams on UX research methodologies and best practices
  • Generated quality insights and communicated them effectively to create change
  • Planned and led UXR and UX strategy workshops
  • Led change management programmes on scaling UXR, UX benchmarking, and designing influence
Apr 2021 - Present
4 years 10 months

Co-Founder & UX Consultant

Jagow Speicher

  • Provided UX management and UX strategy consulting
  • Advised on test & learn culture, applied behavioural psychology, and more
  • Ran usability audits and heuristic evaluations
  • Conducted qualitative and quantitative research
  • Developed personas
Sep 2019 - Jun 2021
1 year 10 months
On-site

Jr. User Experience Manager

C&A

  • Led qualitative and quantitative user research, running more than 150 studies
  • Managed onsite customer feedback
  • Ran UX workshops to socialise and embed user research
  • Participated in budget planning and hiring processes

Summary

I am a freelance UX advisor with deep expertise in UX research, UX management, CRO and ResearchOps.

I empower teams to generate valuable insights to drive the creation of digital products that matter.

Skills

  • Ux Research
  • Ux Strategy
  • Qual + Quant Research
  • Customer Feedback
  • Researchops
  • Ux Workshops
  • Ux Management
  • Ecommerce
  • Human-centered Design (Hcd)
  • Agile
  • Test & Learn Culture
  • Enjoyhq
  • Research Repositories
  • Dovetail
  • Userzoom
  • Usertesting

Languages

German
Native
English
Advanced
French
Intermediate
Dutch
Intermediate
Spanish
Elementary
...and 1 more

Education

Oct 2016 - Jun 2019

Niederrhein University of Applied Sciences

Master of Science · E-Business · Germany · 1.9

Oct 2013 - Jun 2016

Niederrhein University of Applied Sciences

Bachelor of Science · Textile & Clothing Management · Germany · 2.0

Certifications & licenses

Designing Influence

Nielsen Norman Group

Intercultural Competence

Niederrhein University of Applied Sciences

ResearchOps: Operationalizing And Socializing User Research

Nielsen Norman Group

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