Recommended expert
Karoline Mess
Freelance Senior UX Researcher & Designer • Better product decisions through user research & lean UX processes
Experience
Apr 2023 - Present
2 years 10 monthsUX Researcher & Designer
GC-GRUPPE
- UX research & design for a new photovoltaic platform
- Tasks:
- UX strategy
- Interviews
- Workshops
- Concept development
- Prototyping
- Testing
Aug 2022 - Apr 2023
9 monthsBerlin, Germany
UX Researcher & Designer
Craftnote - Handwerker App
- UX research & design for the Craftnote Handwerker-App (Web, iOS & Android)
- Tasks: From research & requirement analysis to prototyping & visual design handover
- Assisting a junior designer
Jul 2022 - Dec 2022
6 monthsBerlin, Germany
UX Designer
Great Place to Work® Deutschland
- Website redesign
- Milestones:
- UX audit
- Google Analytics
- UX heuristic analysis
- Usability tests
- UX benchmarking
- Persona
- JTBD
- User journey
- Sitemap & card sorting
- Mid- & high-fidelity wireframes
Mar 2022 - Present
3 years 11 monthsBerlin, Germany
UX Researcher & Designer
modulr.design GmbH
- UX research & design for, among others, the GermanZero knowledge base
- Tasks:
- Research
- Workshops
- Concept development & validation
- User interviews
- Wireframing
- Usability testing
Nov 2021 - Present
4 years 3 monthsGermany
Freelance UX Researcher & Designer
Karoline Mess
I offer UX research and design support and consulting for SaaS companies.
After several years of agency experience, I became self-employed in 2021 to support SaaS companies in creating a captivating user experience, building stronger customer loyalty, and generating more revenue.
As a UX researcher and designer, I identify your target audience's biggest pain points and determine what conceptual and visual changes need to be made so users have a perfect experience.
If you'd like to get a feel for how I work, check out my website.
More info: [link]
Apr 2019 - Jul 2022
3 years 4 monthsGermany
Specialist User Experience Designer
denkwerk
After my training at Ironhack, I was really able to get started at denkwerk. I joined as a Junior Experience Designer and, at the beginning, supported many different projects (Deutsche Telekom Privatkunden, Storck, pitches).
In the meantime, as a Specialist User Experience Designer, I design the user experience for various applications aimed at Deutsche Telekom's business customers. The focus is on conceptual design:
- UX Research
- Creating user journeys & user flows
- Wireframing
- Prototyping
- User testing
- Implementation support
Feb 2017 - Dec 2017
11 monthsUtrecht, Netherlands
Research Assistant
Utrecht University
As a research assistant, I independently set up and ran several projects in social psychology.
My main activities:
- Recruiting participants
- Screening participants
- Developing the questionnaire
- Qualitative & quantitative data collection
- Data analysis in SPSS and R
- Presenting research project results
Summary
Hi, I'm Karo and I help SaaS companies create a delightful user experience to build stronger customer loyalty and generate more revenue.
WHAT I DO With UX research, I uncover your users' biggest pain points and how we can optimize the user experience so that you only develop what actually brings value, saving resources.
RESULTS: HOW I HELP
- Confidence in design and development decisions.
- Instead of multiple opinions, you get facts you don't have to argue over.
- Increased success through a lean and focused UX approach.
WHO I DO THIS FOR?
- Ambitious agencies & software development houses: I help you develop UX-optimized SaaS products to deliver the best possible results for your customers.
- Ambitious startups & SMEs: Together, we identify your users' biggest pain points and fine-tune the user experience so your users are truly delighted and keep coming back.
Languages
German
NativeDutch
NativeEnglish
AdvancedItalian
ElementaryEducation
Oct 2019 - Present
Siemens Professional Education
UX/UI Design
Oct 2019 - Jun 2019
Ironhack
UX/UI Design Academy
Oct 2016 - Jun 2018
Utrecht University
Master of Science (MSc) · Social and Health Psychology
...and 2 more
Certifications & licenses
HTML Fundamentals course
Mapping & diagramming
Miro essentials
CSS Fundamentals course
Membership Certificate
Profile
Created
Last Update
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Karoline based?
Karoline is based in Berlin, Germany.
What languages does Karoline speak?
Karoline speaks the following languages: German (Native), Dutch (Native), English (Advanced), Italian (Elementary).
How many years of experience does Karoline have?
Karoline has at least 7 years of experience. During this time, Karoline has worked in at least 5 different roles and for 7 different companies. The average length of individual experience is 1 year and 1 month. Note that Karoline may not have shared all experience and actually has more experience.
What roles would Karoline be best suited for?
Based on recent experience, Karoline would be well-suited for roles such as: UX Researcher & Designer, UX Designer, Freelance UX Researcher & Designer.
What is Karoline's latest experience?
Karoline's most recent position is UX Researcher & Designer at GC-GRUPPE.
What companies has Karoline worked for in recent years?
In recent years, Karoline has worked for GC-GRUPPE, Craftnote - Handwerker App, Great Place to Work® Deutschland, modulr.design GmbH, and Karoline Mess.
Which industries is Karoline most experienced in?
Karoline is most experienced in industries like Information Technology (IT), Professional Services, and Telecommunication. Karoline also has some experience in Energy and Education.
Which business areas is Karoline most experienced in?
Karoline is most experienced in business areas like Research and Development (R&D) and Product Development.
Which industries has Karoline worked in recently?
Karoline has recently worked in industries like Information Technology (IT), Professional Services, and Telecommunication.
Which business areas has Karoline worked in recently?
Karoline has recently worked in business areas like Product Development and Research and Development (R&D).
What is Karoline's education?
Karoline holds a Master in Social and Health Psychology from Utrecht University and a Bachelor in Psychology from Amsterdam University College.
Does Karoline have any certificates?
Karoline has 5 certificates. Among them, these include: HTML Fundamentals course, Mapping & diagramming, and Miro essentials.
What is the availability of Karoline?
Karoline is immediately available for suitable projects.
What is the rate of Karoline?
Karoline's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Karoline?
To hire Karoline, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1000
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Market avg: 790-950 €
Market avg: 790-950 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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