Karoline Mess
Freelance Senior UX Researcher & Designer • Better product decisions through user research & lean UX processes
Experience
UX Researcher & Designer
GC-GRUPPE
- UX research & design for a new photovoltaic platform
- Tasks:
- UX strategy
- Interviews
- Workshops
- Concept development
- Prototyping
- Testing
UX Researcher & Designer
Craftnote - Handwerker App
- UX research & design for the Craftnote Handwerker App (Web, iOS & Android)
- Tasks: From research & requirement analysis to prototyping & visual design handover
- Assisting a junior designer
UX Designer
Great Place to Work® Deutschland
- Website redesign
- Milestones:
- UX audit
- Google Analytics
- Heuristic analysis
- Usability tests
- UX benchmarking
- Personas
- JTBD
- User journeys
- Sitemap & card sorting
- Mid- & high-fidelity wireframes
UX Researcher & Designer
modulr.design GmbH
- UX research & design for, among others, the GermanZero knowledge database
- Tasks:
- Research
- Workshops
- Concept & validation
- User interviews
- Wireframing
- Usability testing
Freelance UX Researcher & Designer
Karoline Mess
I offer UX research/design support & consulting for SaaS companies.
After several years in agencies, I went freelance in 2021 to help SaaS companies create an inspiring user experience, build stronger customer loyalty, and generate more revenue.
As a UX researcher & designer, I uncover the target group’s biggest pain points and determine which conceptual & visual changes are needed for a perfect user experience.
If you’d like to learn more about my working style, visit my website.
More info: [link]
Specialist User Experience Designer
denkwerk
After my training at Ironhack, I was able to fully get started at denkwerk. I joined as a Junior Experience Designer and initially supported many different projects (Deutsche Telekom retail, Storck, pitches).
Today, as a Specialist User Experience Designer, I design user experiences for various applications aimed at Deutsche Telekom’s business customers. The focus is on conceptual design:
- UX research
- Creation of user journeys & user flows
- Wireframing
- Prototyping
- User testing
- Implementation support
Research Assistant
Utrecht University
As a research assistant, I independently set up and conducted several projects in social psychology.
My main activities:
- Recruiting participants
- Screening participants
- Developing questionnaires
- Qualitative & quantitative data collection
- Data analysis in SPSS and R
- Presenting research project results
Summary
Hi, I'm Karo and I help SaaS companies create an inspiring user experience to build stronger customer loyalty and generate more revenue.
WHAT I DO With UX research, I uncover your users’ biggest pain points and pinpoint how we can optimize the user experience so you only build what truly adds value, conserving resources.
RESULTS: HOW I SUPPORT YOU
- Confidence in design & development decisions.
- Facts instead of opinions, no more endless debates.
- Increased success through a lean and targeted UX approach.
WHO I DO IT FOR
- Ambitious agencies & software development firms: I help you develop UX-optimized SaaS products together, delivering the best possible outcome for your clients.
- Ambitious startups & SMEs: Together, we identify your users’ biggest pain points and optimize the user experience specifically so your users are thrilled and keep coming back.
Languages
Education
Siemens Professional Education
UX/UI Design
Ironhack
UX/UI Design Academy
Utrecht University
Master of Science (MSc) · Social and Health Psychology
Certifications & licenses
HTML Fundamentals course
Mapping & diagramming
Miro essentials
CSS Fundamentals course
Membership Certificate
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