Karoline M.
Freelance Senior UX Researcher & Designer • Better product decisions through user research & lean UX processes
Experience
UX Researcher & Designer
GC-GRUPPE
- UX research & design for a new photovoltaics platform
- Tasks:
- UX strategy
- Interviews
- Workshops
- Concept design
- Prototyping
- Testing
UX Researcher & Designer
Craftnote - Handwerker App
- UX research & design for the Craftnote tradesman app (Web, iOS & Android)
- Tasks: From research & requirements analysis to prototyping & visual design handoff
- Assisting junior designers
UX Designer
Great Place to Work® Deutschland
- Website redesign
- Milestones:
- UX audit
- Google Analytics
- UX heuristic analysis
- Usability tests
- UX benchmarking
- Personas
- JTBD
- User journeys
- Sitemap & card sorting
- Mid- & high-fidelity wireframes
UX Researcher & Designer
modulr.design GmbH
- UX research & design for, among others, the GermanZero knowledge base
- Tasks:
- Research
- Workshops
- Concept & validation
- User interviews
- Wireframing
- Usability testing
Freelance UX Researcher & Designer
Karoline Mess
I offer UX research, design support & consulting for SaaS companies.
After several years in agencies, I went freelance in 2021 to help SaaS companies create a delightful user experience, build stronger customer loyalty, and drive revenue.
As a UX researcher & designer, I identify the target group’s biggest pain points and determine the conceptual and visual changes needed for a perfect experience.
If you’d like to see how I work, check out my website.
More info: [link]
Specialist User Experience Designer
denkwerk
After my training at Ironhack, I got started at denkwerk. I joined as a junior experience designer and supported many projects (Deutsche Telekom consumer, Storck, pitches).
Now as a specialist user experience designer, I shape the experience for various applications aimed at Deutsche Telekom’s business customers. My focus is on conceptual design:
- UX research
- Creating user journeys & user flows
- Wireframing
- Prototyping
- User testing
- Implementation support
Research Assistant
Utrecht University
As a research assistant, I independently set up and ran several social psychology projects.
My main activities:
- Recruiting participants
- Screening participants
- Developing questionnaires
- Qualitative & quantitative data collection
- Data analysis in SPSS and R
- Presenting research findings
Summary
Hi, I’m Karo and I help SaaS companies create a delightful user experience to build stronger customer loyalty and drive revenue.
WHAT I DO With UX research, I uncover your users’ biggest pain points and show you how to optimize the experience so you only build what adds real value.
RESULTS: HOW I SUPPORT
- Confidence in design and development decisions.
- Facts instead of opinions you have to debate.
- Better results through a lean, focused UX approach.
WHO I DO IT FOR
- Ambitious agencies & software development firms: I help you develop UX-optimized SaaS products to deliver the best outcome for your clients.
- Ambitious startups & SMEs: Together we identify your users’ biggest pain points and fine-tune the experience so your users are thrilled and keep coming back.
Languages
Education
Siemens Professional Education
UX/UI Design
Ironhack
UX/UI Design Academy
Utrecht University
Master of Science (MSc) · Social and Health Psychology
Certifications & licenses
HTML Fundamentals course
Mapping & diagramming
Miro essentials
CSS Fundamentals course
Membership Certificate
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