Jurgen Croux - Consultant

Recommended expert

Diest, Belgium

Experience

Jun 2024 - Aug 2025

1 year 3 months

Consultant

Freelance

TO-BE process design of HR processes (recruitment, assessment, trainings, assignment of consultants to bids, projects/mission) related to migration to Microsoft Dynamics 365 platform, including preparation of epics and user stories
Support in real estate interior design, offer requests, evaluation and follow-up of suppliers
Guided visits of potential buyers for properties (apartments, houses) in Costa del Sol, Spain and follow-up of maintenance done in apartments

Nov 2010 - Jul 2023

12 years 9 months

Zaventem, Belgium

Managing Consultant

CGI

Project Manager for DG TAXUD TEMPO governance project, managing 6 team members
Conducted AS-IS, gap/transition analysis and TO-BE description of process areas and processes
Evaluated applications/platforms and defined roadmap for IT quality policy, quality management system, program and project management information, governance, Confluence/Atlassian application, SDLC methodologies (Waterfall, Agile, DevOps), change, release, incident and problem management and IT strategic, tactical and operational planning
Set up RFI to select vendor for Portfolio, Program and Project Management application implementation
Implemented Agile@DG TAXUD and DevSecOps
Redesigned and aligned processes for FNAC Vanden Borre Group and FNAC Belgium, including AS-IS description, TO-BE process flows, functional requirements and business migration aspects
Led TO-BE process setup for visa and asylum registration processes at Dienst Vreemdelingenzaken, managing consultants, architect and data modeler, setting up ARIS 9.8 environment and training
Conducted business analysis for new HRM system at CIRB Vlaamse Gemeenschap, including AS-IS/TO-BE processes, functional requirements mapping, budget calculation and RfI process
Studied and recommended TO-BE SCM processes for ISOTEC calculation/configuration application and integration with Microsoft AX, with requirements list
Defined Single Window application processes for FODFIN, including AS-IS description, workshops, process models via BPMN, ARIS conventions, systems and information streams and TO-BE scenarios with decision grid
Set up ARIS/BPM Center of Excellence for DG TAXUD, designing BPM governance framework, integrating BPM lifecycle into TOGAF/ITIL, ARIS conventions, BPM training, knowledge management portal and governance monitoring dashboard

Nov 2010 - Jan 2021

10 years 3 months

Business Analyst

ING

Designed, set up and implemented proof-of-concept phase for re-documentation of existing IT systems across different applications and technologies based on ING document templates

Aug 2010 - Nov 2010

4 months

Brussels, Belgium

Business Consultant

Fortis Facilities Management

Analyzed and reviewed Fortis logistics processes (purchase, asset and real estate management, scanning, security)
Defined process improvements and control/mitigation indicators for risk issues
Set up reporting for process owners and audit team
Implemented operational risk management system from risk analysis to controls and reporting

Apr 2010 - Oct 2010

7 months

Business Consultant

GOCA

Analyzed business processes and collected business requirements for driver’s license exam registration application
Screened suppliers and proposals for request for proposal
Documented TO-BE processes for candidate registration, exam types, examination results calculation, invoicing, accounting, payment and ministry of transport integration

Apr 2009 - Feb 2010

11 months

Business Process Management Consultant

Electrabel

Led BPM project for marketing, sales and contact management processes related to SAP CRM 7.0 implementation
Managed integration of ARIS for SAP NetWeaver, coordinating with cross-functional SAP team and managing consultants and process owners
Produced TO-BE process document with 130 integrated processes in ARIS and integrated ARIS steps to SAP CRM
Trained process owners and business experts

Sep 2006 - Apr 2009

2 years 8 months

Business Process Management

Software AG

Designed and set up business processes for SAP ECC 6.0 implementation at Alcan Packaging across 14 countries
Defined BPM approach with ARIS conventions and trained user groups
Established SAP implementation roadmap integrating ARIS for SAP NetWeaver, Solution Manager and ARIS Value Engineering for new and existing Alcan entities
Served as business process consultant for Telindus, BASF, Ministry of Defense, Eurocenter and SAP Belgium

Sep 2006 - Apr 2009

2 years 8 months

Senior Management Consultant

Unisys

Managed top-down re-documentation of business projects for Fluxys, integrating Metastorm/OpenText and reverse engineering from IT applications
Project manager for invoice management and workflow application at Carrefour, automating handling of 300 000 incoming invoices and integrating SAP MM, FI and CO
Acted as project manager at Etex, Fluxys, University of Antwerp and Deutsche Bank and as sales consultant for e-procurement, invoice and document management solutions (Basware, OpenText, SAP)

Jan 2003 - Sep 2004

1 year 9 months

Senior CRM Consultant

Belgacom - Proximus

Served as Sales Project Manager and business owner of Agent-on-Line activation system for Proximus Retail Network, integrating digital distribution platforms and conducting business requirement analysis, strategy and scope meetings
Selected analytical CRM package for business intelligence and data mining
Implemented SAP R/3 4.6C and CRM 4.0 projects

Jan 1999 - Jan 2003

4 years 1 month

Senior CRM Consultant

Mobistar

Acted as CRM/ERP expert in sales force effectiveness, supply chain management, marketing campaigns, partner relationship management, e-commerce and portals
Realized business case delivering 65 million BEF benefit on 800 million BEF yearly trade marketing budget

Skills

Business And Enterprise Architecture, Redesign/optimization Of Business Processes Including Ai (Artificial Intelligence), Supply Chain, Crm And Erp Projects
Knowledge Of Sap Sd, Mm, Crm, Fi, Co Modules
Set-up Of (Sales) Forecast And Budgeting Within Sap And Microsoft Ax
Program And Portfolio Management, Change Management
(Bpmn) Modelling Experience In Aris, Bizagi, Camunda, Sparx Enterprise Architect
Training Background In Domains Of Bpm, Crm, Bpmn, Aris, Pm², Togaf And Babok
Freelance Support In Real Estate Interior Design, Housing Rental And Maintenance