Jurgen C. - Freelance Consultant

Go to Website

Diest, Belgium

Experience

Jun 2024 - Aug 2025

1 year 3 months

Freelance Consultant

TO-BE process design of HR processes (recruitment, assessment, trainings, assignment of consultants to bids, projects/mission) related to migration to Microsoft Dynamics 365 platform, including preparation of epics and user stories
Support in real estate interior design, offer requests, evaluation and follow-up suppliers
Guided visits of potential buyers for buying properties (apartments, houses in Costa del Sol/Spain), follow-up of maintenance done in apartments

Nov 2010 - Jul 2023

12 years 9 months

Zaventem, Belgium

Managing Consultant

CGI

Project Manager for DG TAXUD TEMPO governance, managing 6 team members
AS-IS, gap/transition analysis and TO-BE description of process areas and processes, evaluation of applications/platforms and future roadmap implementation related to IT quality policy and quality management system, program and project management information, knowledge, governance and supporting Confluence/Atlassian application, SDLC methodology (Waterfall vs Agile, DevOps), change, release, incident and problem management, IT strategic, tactical and operational planning
Set up RFI to select a vendor for a Portfolio, Program and Project Management application
Implemented Agile@DG TAXUD and DevSecOps
AS-IS description of process flows and TO-BE alignment for FNAC Vanden Borre Group and FNAC Belgium integrating procurement, logistics, warehouse management and sales forecasting
Led business process redesign for Immigration Office: managed 2 business consultants, 1 IT architect and 1 data modeler; AS-IS analysis; defined lean-based TO-BE processes; set up process governance, ARIS 9.8 modelling environment, training and support; produced business blueprint and functional requirements; supported RfI for workflow management application
Conducted business analysis for implementation of new HRM system at CIRB Flemish Community: AS-IS process analysis; TO-BE processes and functional requirements mapping; budget calculation; supplier screening; RfI setup
Studied and recommended TO-BE ISOTEC processes for Plaka Belgium: created integrated view on main and supporting processes; listed requirements for development and implementation of ISOTEC and Microsoft AX applications
Defined Single Window application for Economic Operators at FPS Finance: AS-IS process interaction and workshops; high value process map and BPMN models; ARIS conventions; systems and information streams definition; three TO-BE scenarios with SWOT, cost/benefit, technical, legal and risk analyses; operational governance roadmap
Established ARIS/BPM Center of Excellence for DG TAXUD: designed BPM governance framework, integrated lifecycle into TOGAF and ITIL, defined ARIS governance guidelines, designed IT BPM reference manual, governance portal, newsletters, BPM forums and monitoring dashboard with quality metrics

Nov 2010 - Jan 2021

10 years 3 months

Business Analyst

ING

Designed, set up and implemented proof-of-concept for re-documentation of existing IT systems across different applications and technologies based on ING templates

Aug 2010 - Nov 2010

4 months

Brussels, Belgium

Business Consultant

Fortis Facilities Management

Analyzed logistics processes (purchase, asset and real estate management, scanning, security)
Recommended future scanning, real estate and maintenance processes
Defined process improvements and control/mitigation indicators related to risk issues
Set up reporting for process owners and external audit team
Implemented operational risk management system from analysis to controls and risk reporting

Apr 2010 - Oct 2010

7 months

Business Consultant

GOCA

Conducted business process analysis and collected requirements for new exam registration application
Screened suppliers and proposals for RFP
Developed TO-BE business process document covering candidate processes, theoretical and practical exams, results calculation, invoicing, accounting, payments and ministry integration

Apr 2009 - Feb 2010

11 months

Business Process Management Consultant

Electrabel

Led BPM project for design, setup and implementation of SAP CRM 7.0 application covering marketing, sales and contact management processes
Integrated ARIS for SAP NetWeaver, managing 2 consultants and 8 process owners, coordinated with cross-functional SAP team
Produced TO-BE process document with 130 integrated marketing, sales, customer service, finance and supporting processes in ARIS
Trained process owners and business experts

Sep 2006 - Apr 2009

2 years 8 months

Business Process Management Consultant

Software AG

Designed business processes for implementation of SAP ECC 6.0 replacing four SAP systems across 14 countries at Alcan Packaging
Defined BPM approach with ARIS conventions and delivered training to user groups
Established SAP implementation roadmap integrating ARIS for SAP NetWeaver, Solution Manager and ARIS Value Engineering for new and existing Alcan entities
Consulted for Telindus, BASF, Ministry of Defense, Euro Center and SAP Belgium

Sep 2006 - Apr 2009

2 years 8 months

Senior Management Consultant

Unisys

Managed re-documentation project for Fluxys using Metastorm/OpenText, integrating reverse engineering outputs from IT applications
Led invoice management and workflow application project at Carrefour to automate handling of 300,000 incoming invoices integrating SAP MM, FI and CO
Served as project manager for French and Belgian clients including Carrefour, Etex, Fluxys, University of Antwerp and Deutsche Bank
Acted as sales consultant for e-procurement, invoice and document management solutions (Basware, OpenText, SAP)

Jan 2003 - Sep 2004

1 year 9 months

Senior CRM Consultant

Belgacom - Proximus

Managed sales project for Agent-On-Line activation system for Proximus Retail Network including integration of digital distribution platforms, requirement analysis, strategy and scope definition, process modelling
Selected analytical CRM package for business intelligence and data mining
Set up and implemented SAP R/3 4.6C and CRM 4.0 projects

Jan 1999 - Jan 2003

4 years 1 month

Senior CRM Consultant

Mobistar

Expert in sales force effectiveness, supply chain management, marketing campaigns, partner relationship management, e-commerce and portals
Delivered business case achieving 65 million BEF benefit on 800 million BEF annual trade marketing budget

Summary

Business Process Management Consultant/Manager, with excellent expertise in:

business and enterprise architecture, redesign/optimization of business processes including AI (artificial intelligence), supply chain, CRM and ERP projects,
knowledge of SAP SD, MM, CRM, FI, CO modules,
set-up of (sales) forecast and budgeting within SAP and Microsoft AX,
program and portfolio management, change management,
(BPMN) modelling experience in ARIS, Bizagi, Camunda, Sparx Enterprise Architect,
training background in domains of BPM, CRM, BPMN, ARIS, PM², TOGAF and BABOK,
freelance support in real estate interior design, housing rental and maintenance.