Margarethe Bakala - Transformation Director, Corporate Technology

Recommended expert

Brussels, Belgium

Experience

Oct 2015 - May 2017

1 year 8 months

Brussels, Belgium

Transformation Director, Corporate Technology

Euroclear

Line management responsibility for internal transformation consulting unit
Mission to transform and up-skill existing team to meet future transformation demands
Program lead for a major and multidimensional strategic culture change transformation

Aug 2013 - Present

12 years 6 months

Independent Management Consultant, Owner

Isar Ventures

Allianz BNL – Transformation Lead: Streamlining and simplification of current governance, organizational structure and set-up across BNL
Allianz BNL – Transformation Lead: Detailed target operating model and organizational design to drive agile transformation
ALD Automotive, LeasePlan and Amazon – Project/Program Manager: Transformation of business and operating model to transition to electric fleet for LeasePlan in BE/LU
ALD Automotive, LeasePlan and Amazon – Project/Program Manager: Design and implementation of operational lease service model for Amazon last mile delivery in BE
ALD Automotive, LeasePlan and Amazon – Project/Program Manager: Optimization of repair and maintenance service to drive efficiency and reduce cost for LeasePlan and ALD
Nationale-Nederlanden and Delta Lloyd – Post-merger Integration Program Manager: Set up and execution of a portfolio of transformation and integration projects in the finance department, covering finance, legal merger, procurement, data quality and broker sales channel support; worked closely with CFO to identify and track cost and synergy opportunities and targets
Ingersoll Rand – Program Manager: Global ERP implementation and business transformation across multiple functions and EMEA entities to drive operational excellence through back-office process redesign and system integration
Global PMI Partners – Associate Consultant

May 2011 - Jul 2013

2 years 3 months

Brussels, Belgium

Financial Services Strategy & Operations Manager

Deloitte

Euroclear, UK: Responsible for redesign and implementation of finance target operating model with focus on cost reduction and performance improvement, reducing FTE level by 35%
SWIFT, BE: Responsible for design and implementation of total cost of ownership reduction program; design of TCO go-to-market approach
ING Group, NL: Responsible for Solvency II feasibility assessment and solution design of data quality architecture, evaluation of monitoring tools and processes
Business development focus on digital channel innovation

Jan 2010 - Mar 2011

1 year 3 months

Brussels, Belgium

Financial Services Manager

Capgemini

AB InBev, BE: Program Manager on design and implementation of European supply chain program; management of suppliers
Johnson & Johnson, BE: Project Manager on assessment and design of shared service center
Top European insurer, BE: Design of change management approach for broker channel

Oct 2006 - Dec 2009

3 years 3 months

Brussels, Belgium

Senior Management Consultant

KBC Bank and Insurance Group

Focused on financial services, leading strategic, business development, operational efficiency improvement and post-merger integration engagements for KBC Group entities in Central & Eastern Europe; acted as program/project manager leading teams of up to 10 people
Designed and implemented major post-merger integration and transformation program: restructured headquarters organisation, streamlined and reduced HQ and network organisation structure reducing FTE levels by 10%; redesigned and centralised accounting and related administrative processes freeing up 20% of total network staff time and reducing FTE levels; designed and implemented performance management and incentive framework for sales network
Consultant and program manager on end-to-end credit redesign and multidimensional business transformation with focus on process standardisation, product redesign, cultural change and operational performance improvement, resulting in shortened process time by up to 50% with net savings of €8M
Redesigned account opening process for retail banking
Conducted quick scans to assess organisational, financial, operational performance and distribution models
Co-developed post-merger integration approach for CEE entities
Developed and implemented group-wide change management methodology
Designed and launched broker sales channel and service model yielding €10M top and bottom line improvement in first year
Designed and piloted sales performance improvement initiatives: introduced standardised sales management practices and simplified processes throughout network
Assessed business model and redesigned target sales network operating model

Sep 2004 - Sep 2006

2 years 1 month

Brussels, Belgium

EU Consultant / Project Manager

Interrecherche / CEA-PME

Lobbying activities and reporting on EU funded programs for SMEs and consortium members
Acquisition and financing, reporting on tendering procedures, consortia building and project management

Nov 2002 - Mar 2004

1 year 5 months

Wiesbaden, Germany

Clinical Research Associate

Abbott Laboratories

Set up large-scale clinical trial; coordinated and monitored the trial during its duration
Responsible for status reporting to management and for publication

Sep 2001 - Oct 2002

1 year 2 months

Berlin, Germany

Marketing Associate

Jerini AG

Co-developed branding concept in company’s strategic reorganisation and core business transformation
Prepared yearly marketing plan, conducted market research and analysis, customer surveys and reported to CEO

Summary

Senior professional with an extensive track record in conceptualizing and managing large scale, complex Business and IT transformations across a variety of functions and industries
Over 20 years working experience in management consulting environment with a broad international working experience and used to work with multicultural teams in matrix organisations
Versatile expertise across many methodologies and competences: Project and Program Management, Target Operating Model design, Post-merger Integration, Finance Transformation, Organizational Design & Development, Process & Performance Improvement, Lean and Operational Excellence, Change Management, ERP implementation
Sectors of expertise: mainly Financial Services; Pharmaceuticals, Consumer Goods, Process industries
Worked across a wide range of business functions in large multinational organisations while managing change in complex environments
Recognized for results oriented, pragmatic and hands-on approach. My sharp analytical skills combined with organizational, project and people skills enable me to achieve desired objectives in the most challenging environments