Daniela Spanka
Head of Service On Campus
Experience
Head of Service On Campus
IU Internationale Hochschule
- Responsibility for 35 locations in terms of university administration & service.
- Responsibility for the Net Promoter Score of all On Campus products.
- Increased NPS by a factor of three and improved participation rate by a factor of four in 6 months.
- Leading a team of 24 employees.
- Development of the strategic alignment and harmonisation of operational procedures in the areas of Student Services and Examination Office according to OKR.
- Liaising with the academic sector and other service units within the Group.
- Hiring of team and administration managers in the area of administration at the university.
- Creating a digitalisation roadmap along the student journey with the goals of customer centricity or kill complexity.
- FTE planning with sales area management according to the digitalisation strategy in the university administration.
Administration Manager Service On Campus Region West
IU Internationale Hochschule
Supervision of 7 locations (11 locations from 2022).
Responsibility for the Net Promoter Score of the Western Region.
Managing administrative staff in the West Region.
Developing the strategic orientation and standardising the operational procedures of the region in the areas of Student Services, Course & Lecturer Management and the Examinations Office.
Regional link to the academic sector.
Interim coordination of the examination offices in the region.
Recruiting of staff in the university administration area.
Demand-oriented planning and implementation of regional events for the target groups of students and lecturers with the aim of improving customer satisfaction and retaining freelancers.
Project lead Student Services 2.0 with the implementation of new roles to improve student satisfaction (rollout at all locations October 2021).
Project lead Regional Course Planning with the aim of more efficient planning and cross-location cooperation within the region.
Self-employed consultant
Daniela Spanka HR-Beratung & Interim Management
Strategic alignment of the entire HR activities together with Board and management for a German school abroad in Portugal.
Definition and design of job descriptions.
Optimization of the professional development offering and support of the training coordinator in the development of the training strategy.
Implementation of an employee self-service portal.
Launch of an applicant management system.
Development of a KPI dashboard for the board and management.
Providing guidance and consulting services to HR staff for a hospital in Germany.
Development of an employer brand (partially in implementation).
Consulting of HR department in all issues relevant to HR development for a private company in Germany.
Teamleader HR and Organisational Development
Coroplast Group
- Management responsibility for 4 employees.
- Strategic orientation of the Coroplast Group's HR development and optimization of the CoroAcademy's range of professional development courses.
- Design and monitoring of a global talent process to assess the performance and potential of all employees.
- Development of a succession planning strategy to ensure the knowledge transfer within the organization.
- Design and support of a global leadership development program.
- Consulting of managers in personnel development relevant topics.
- Expansion and development of vocational training.
- Development of a retention program for students, interns, and trainees.
- Budget and forecasting and ongoing monitoring of KPIs.
Head of Training and HR Development
Deutsche Edelstahlwerke Karrierewerkstatt GmbH
- Management responsibility for 7 employees.
- Strategic orientation of HR development and optimization of the training programs for Deutsche Edelstahlwerke.
- Acquisition of new customers, both as follow-up and completely new orders, resulting in a 30% increase in the number of participants in the Karrierewerkstatt within 2 years.
- Demand-oriented planning and conception of training measures to offer tailor-made training. Average customer satisfaction improved from 2.4 in 2016 to 1.5 in 2019 as a result of needs-based training.
- Conceptual design for a leadership development program for the German-speaking business units of the Schmolz + Bickenbach Group to create consistent leadership skills.
- Introduction of knowledge transfer projects to ensure know-how within customer companies, reducing initial training period for technical employees by approx. one third.
- Conception of structured onboarding plans, shortening induction period for commercial employees in the sales department by four months.
- Design and implementation of workshops and larger events as part of the sales reorganization to actively integrate sales interfaces, increasing employee satisfaction.
- Condition and contract negotiations with existing and new customers and trainers to optimize costs.
- Further development of training monitoring.
- Monthly reporting.
- Various project management and cooperation (customer satisfaction, international sales training).
HR Manager
Kath. St. Lukas Gesellschaft mbH
- Strategic alignment and implementation of HR development activities.
- Trainer selection and condition negotiations.
- Selection and supervision of vocational trainees in the administrative field.
- Application for funds in the field of general medicine (GP doctors).
- Event management and congress organization.
- Diverse project leads and cooperation in projects to optimize patient and employee satisfaction.
- Development of an HR KPI system including monthly reporting.
- Development and creation of new time models including data maintenance.
- Import of monthly data into the payroll system.
- Preparation of HR-side annual financial closing tasks.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Healthcare (12.5 years), Education (5.5 years), and Metals and Mining (3.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Human Resources (16.5 years), Project Management (11.5 years), Finance (7.5 years), Customer Service (5 years), Operations (3.5 years), and Strategy (3.5 years).
Summary
I am a manager with more than 14 years of professional experience in various industries. Specialized in Service management and administration, HR development and marketing, as well as project management. Leadership experience with centralized and decentralized teams.
Do it with passion
Skills
Ms-office (Expert Skills In Word, Powerpoint, Excel)
Sp-expert (Expert Skills)
Evidenz (Expert Skills)
Sap Success Factors (User Skills)
Talentsoft (User Skills)
Davinci Recruitingsoftware (Expert Skills)
Care University Administration System (User Skills)
Mycampus (User Skills)
Salesforce (User Skills)
Clifton Strengths: Individualization, Woo, Futuristic, Input, Strategic
Team Management Systems: Explorer Promoter / Creator Innovator / Assessor Developer
Insights Mdi International: Promoter / Relater
Languages
Education
FOM Essen
Master of Arts, Human Resources Management · Human Resources Management · Essen, Germany
Universität Duisburg-Essen
Bachelor of Science, Medical Management · Medical Management · Essen, Germany
St.-Josefs-Hospital Dortmund, IHK Dortmund
Administrator in Healthcare · Healthcare Administration · Dortmund, Germany
Certifications & licenses
Accreditation Team Management System of Margerison & McCann
Agile Leadership
Agile Leadership Training
Crashcourse Projectmanagement
Digital Scout Region EN-Kreis and Märkischer Kreis
Education Controlling
Excel for Controller
HR Controlling in Hospitals
Neuland Basics of Consulting
Neuland Moderation and Presentation
Neuland Trainer Basics
Proaktiv
Strategic HR Development in Hospitals
Profile
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