Youssef Mohammed - Telecommunications Technician (Part-time / Side Job)

Q: Where is Youssef based?

Youssef is based in Leipzig, Germany .

Q: What languages does Youssef speak?

Youssef speaks the following languages: German (Advanced), English (Advanced), Arabic (Intermediate) .

Q: How many years of experience does Youssef have?

Youssef has at least 11 years of experience. During this time, Youssef has worked in at least 7 different roles and for 6 different companies . The average length of individual experience is 1 year and 4 months . Note that Youssef may not have shared all experience and actually has more experience.

Q: What is Youssef's latest experience?

Youssef's most recent position is Telecommunications Technician (Part-time / Side Job) at Telefónica Deutschland GmbH .

Q: What companies has Youssef worked for in recent years?

In recent years, Youssef has worked for Telefónica Deutschland GmbH and Teleperformance Hellas (Fleetboard) .

Q: Which industries is Youssef most experienced in?

Youssef is most experienced in industries like Information Technology (IT) , Professional Services , and Telecommunication . Youssef also has some experience in Automotive , Transportation and Logistics , and Advertising .

Q: Which business areas is Youssef most experienced in?

Youssef is most experienced in business areas like Customer Service , Quality Assurance (QA) , and Operations . Youssef also has some experience in Sales , Marketing , and Legal and Compliance .

Q: Which industries has Youssef worked in recently?

Youssef has recently worked in industries like Information Technology (IT) , Automotive , and Professional Services .

Q: Which business areas has Youssef worked in recently?

Youssef has recently worked in business areas like Customer Service , Operations , and Quality Assurance (QA) .

Recommended expert

Leipzig, Germany

Experience

Jan 2023 - Jun 2025

2 years 6 months

Telecommunications Technician (Part-time / Side Job)

Telefónica Deutschland GmbH

Receiving and handling technical customer inquiries and fault reports by phone.
Diagnosing issues by phone and providing real-time support to resolve problems.
Coordinating and scheduling field service visits for technical issues.
Advising customers on technical products and installation processes over the phone.
Documenting customer interactions and technical activities in the CRM system.
Collaborating closely with technical and service teams to quickly resolve issues.

Jul 2022 - Present

3 years 9 months

Quality Auditor

Teleperformance Hellas (Fleetboard)

Responsible for ensuring the optimal quality of company services.
Achieving operational quality assurance goals by participating in information analysis.
Creating monthly monitoring plans for the QA team and supervisors.
Conducting calibrations for other QA team members and supervisors and communicating directly with the client for calibration purposes.
Maintaining the quality standards set by the client (a world-leading telematics service provider).
Participating in Six Sigma projects as needed.

Jan 2020 - Jun 2022

2 years 6 months

Technical Customer Advisor (B2B) Logistics

Teleperformance Hellas (Fleetboard)

Advising and supporting business clients on technical solutions and services in the logistics sector.
Analyzing customer requirements and developing customized logistics IT and software solutions.
Assisting with the implementation and integration of logistics systems (e.g., warehouse management, transportation management).
Analyzing issues and troubleshooting technical problems in collaboration with clients and internal technical teams.
Preparing technical documentation, proposals, and training materials.
Working closely with sales, technical, and project management teams to ensure high customer satisfaction.

Mar 2019 - Dec 2019

10 months

Subject Matter Expert (SME) – Customer Consulting & Sales

Vodafone GmbH (External outsourcing partner)

Supporting customer advisors and sales teams as the technical point of contact for Vodafone products and services.
Training new employees on rate options, contract terms, and sales techniques.
Developing and maintaining training materials, guides, and knowledge bases.
Analyzing common customer inquiries to identify training and process optimization opportunities.
Collaborating with product, marketing, and quality assurance teams to refine sales strategy.
Ensuring quality in customer interactions through coaching, feedback, and technical support during live operations.

Jan 2017 - Mar 2019

2 years 3 months

Call Center Customer Advisor – Telecommunications

Vodafone GmbH (External outsourcing partner)

Providing expert phone and written support to existing and new customers on products, rates, and services.
Assisting with contract signings, renewals, and plan changes.
Handling customer inquiries about billing, technical issues, and services.
Recording and documenting customer interactions in the CRM system.
Actively resolving problems and managing escalations to ensure high customer satisfaction.
Participating in sales campaigns and cross-selling additional products.

Jul 2015 - Oct 2015

4 months

Call Center Customer Advisor – Telecommunications

Teleperformance

Phone support for existing and new customers on service and advisory topics.
Handling customer inquiries about plans, contracts, bills, and technical issues.
Creating offers and optimizing plans with a focus on customer satisfaction.
Documenting calls in the CRM system and forwarding complex cases.
Building customer loyalty through solution-oriented communication and an empathetic approach.
Ensuring quality standards and meeting targets in customer service.

Jul 2015 - Jan 2018

2 years 7 months

Translator (DE–EN | EN–DE & DE–AR | EN–DE)

Self-employed

Accurately and faithfully translated technical texts from fields such as technology, law, and marketing.
Localized content taking into account cultural differences and target audiences.
Maintained and expanded terminology databases and glossaries.
Delivered translation projects on time and independently.
Collaborated closely with clients, editors, and project managers to ensure quality.

Feb 2015 - Mar 2015

2 months

Sales Expert (B2B) Google Ads

New Horzion PPC

Actively reached out to potential customers by phone to market Google Ads.
Advised on digital advertising solutions and optimized campaigns.
Achieved sales targets through targeted lead follow-up and customer retention.

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (6 years), Professional Services (6 years), Telecommunication (5.5 years), Automotive (3.5 years), and Transportation (2.5 years).

Information Technology

Professional Services

Telecommunication

Automotive

Transportation

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Customer Service (9.5 years), Quality Assurance (4.5 years), Operations (3.5 years), Sales (3 years), Information Technology (2.5 years), and Legal (2.5 years).

Customer Service

Quality Assurance

Operations

Sales

Information Technology

Legal

Skills

Microsoft Office
Microsoft Excel
Microsoft Powerpoint
Crm
Six Sigma Yellow Belt

Languages

German

Advanced

English

Advanced

Arabic

Intermediate

Education

Sep 2011 - Jun 2015

Faculty of Languages (Al-Alsun)

Bachelor's Degree, Major: German Language and Literature, Second Foreign Language: English · German Language and Literature, Second Foreign Language: English · Cairo, Egypt

Certifications & licenses

Class B Driver's License

Six Sigma Yellow Belt

Profile

Created

December 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Youssef based?

Youssef is based in Leipzig, Germany.

What languages does Youssef speak?

Youssef speaks the following languages: German (Advanced), English (Advanced), Arabic (Intermediate).

How many years of experience does Youssef have?

Youssef has at least 11 years of experience. During this time, Youssef has worked in at least 7 different roles and for 6 different companies. The average length of individual experience is 1 year and 4 months. Note that Youssef may not have shared all experience and actually has more experience.

What roles would Youssef be best suited for?

Based on recent experience, Youssef would be well-suited for roles such as: Telecommunications Technician (Part-time / Side Job), Quality Auditor, Technical Customer Advisor (B2B) Logistics.

What is Youssef's latest experience?

Youssef's most recent position is Telecommunications Technician (Part-time / Side Job) at Telefónica Deutschland GmbH.

What companies has Youssef worked for in recent years?

In recent years, Youssef has worked for Telefónica Deutschland GmbH and Teleperformance Hellas (Fleetboard).

Which industries is Youssef most experienced in?

Youssef is most experienced in industries like Information Technology (IT), Professional Services, and Telecommunication. Youssef also has some experience in Automotive, Transportation and Logistics, and Advertising.

Which business areas is Youssef most experienced in?

Youssef is most experienced in business areas like Customer Service, Quality Assurance (QA), and Operations. Youssef also has some experience in Sales, Marketing, and Legal and Compliance.

Which industries has Youssef worked in recently?

Youssef has recently worked in industries like Information Technology (IT), Automotive, and Professional Services.

Which business areas has Youssef worked in recently?

Youssef has recently worked in business areas like Customer Service, Operations, and Quality Assurance (QA).

What is Youssef's education?

Youssef holds a Bachelor in German Language and Literature, Second Foreign Language: English from Faculty of Languages (Al-Alsun).

Does Youssef have any certificates?

Youssef has 2 certificates. These include: Class B Driver's License and Six Sigma Yellow Belt.

What is the availability of Youssef?

Youssef is immediately available full-time for suitable projects.

What is the rate of Youssef?

Youssef's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.