Recommended expert

Martin Dietschi

Helpdesk Technician

Martin Dietschi
Dübendorf, Switzerland

Experience

May 2022 - Present
3 years 10 months

Helpdesk Technician

Hays (Schweiz) AG

  • Assist in first-level support
  • Receive all inquiries from internal and some external customers via phone, email and web
  • Perform initial analysis of inquiries and initiate solution options within the incident management process
  • Escalate issues to the relevant specialists
May 2013 - Dec 2018
5 years 8 months
Spreitenbach, Switzerland

IT Supporter

İTRİS Maintenance AG

  • Maintain and patch client infrastructure
  • Plan and execute client rollouts
  • Receive and handle client-side incidents
  • Install new applications
  • Train internal employees
  • Provide mobile telephony support
  • Serve as liaison between customers and the service desk
Jan 2008 - Apr 2013
5 years 4 months
Zürich, Switzerland

User & Production Supporter

Credit Suisse AG

  • Ensure and maintain the productive operation of deployed hardware
  • Act as contact point for system specialists on all IT platforms of Credit Suisse AG
  • Provide 2nd and 3rd-level IT support for standard applications and user-specific software
  • Deliver phone, remote and on-site support for desktop and laptop users at 2nd and 3rd level
  • Detect hardware failures and ensure LAN availability
  • Advise and assist with incident resolution processes
  • Perform special tasks for non-standard processes
May 2003 - Dec 2007
4 years 8 months
Zürich, Switzerland

Call Center Agent

Swisscom Fixnet AG

  • Answer telephone and written customer inquiries using checklists and knowledge databases
  • Escalate inquiries that cannot be resolved to technical specialists
  • Onboard new employees at their workstations (mentor role)
  • Assist with ticket processing (ADSL issues) and email inquiries
  • Serve as internal trainer for narrowband and broadband
  • Cable, set up and configure training rooms for new employee orientation
  • Contribute to the IP Phone (Internet Protocol telephony) project
Mar 2000 - Nov 2001
1 year 9 months
Zürich, Switzerland

System Controller

TDC Schweiz AG

  • Operate the diAx CBP billing system and other software applications
  • Operate the AS/400: perform checks, resolve minor problems and determine root causes
  • Monitor and record minor issues during tape operations on Unix systems
  • Import daily call data into the billing system
  • Perform bill runs and manage payment transactions
  • Monitor network, servers and backups with HP OpenView
Aug 1990 - Feb 2000
9 years 7 months
Zürich, Switzerland

Courier and Dispatcher

DHL SA

  • Pickups and deliveries of important business documents and shipments in Zurich
  • Simple customs clearance at Zurich Airport
  • Registration, inspection and processing of shipments in the distribution center
  • Proper handling of the laser scanner for pickups and deliveries
  • Contact person and supervisor for assigned couriers
  • Training new couriers on different routes
  • Transmitting and monitoring customer orders via radio to up to 80 couriers
  • Planning courier routes and creating pickup statistics

Languages

German
Native
English
Advanced
French
Intermediate

Education

Apr 1985 - Apr 1988

Asea Brown Boveri AG Apprenticeship Training, Oerlikon

Machine Mechanic · Zürich, Switzerland

Certifications & licenses

IPTV Technical Training

Swisscom Fixnet AG

Macintosh Technical Training

Swisscom Fixnet AG

Broadband Basic Training

Swisscom Fixnet AG

Narrowband Basic Training

Swisscom Fixnet AG

Windows 2000 Configuration & Support

DIGICOMP AG Computerschule

UNIX - Operating System Usage Part 1

HP Schulung

Profile

Created
Need a freelancer? Find your match in seconds.
Try FRATCH GPT
More actions

Frequently asked questions

Do you have questions? Here you can find further information.

Where is Martin based?

Martin is based in Dübendorf, Switzerland.

What languages does Martin speak?

Martin speaks the following languages: German (Native), English (Advanced), French (Intermediate).

How many years of experience does Martin have?

Martin has at least 30 years of experience. During this time, Martin has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 5 years and 1 month. Note that Martin may not have shared all experience and actually has more experience.

What roles would Martin be best suited for?

Based on recent experience, Martin would be well-suited for roles such as: Helpdesk Technician, IT Supporter, User & Production Supporter.

What is Martin's latest experience?

Martin's most recent position is Helpdesk Technician at Hays (Schweiz) AG.

What companies has Martin worked for in recent years?

In recent years, Martin has worked for Hays (Schweiz) AG.

Which industries is Martin most experienced in?

Martin is most experienced in industries like Transportation and Logistics, Telecommunication, and Information Technology (IT). Martin also has some experience in Banking and Finance and Professional Services.

Which business areas is Martin most experienced in?

Martin is most experienced in business areas like Information Technology (IT), Customer Service, and Operations. Martin also has some experience in Logistics and Finance.

Which industries has Martin worked in recently?

Martin has recently worked in industries like Professional Services.

Which business areas has Martin worked in recently?

Martin has recently worked in business areas like Customer Service and Information Technology (IT).

What is Martin's education?

Martin attended Asea Brown Boveri AG Apprenticeship Training, Oerlikon for Machine Mechanic.

Does Martin have any certificates?

Martin has 6 certificates. Among them, these include: IPTV Technical Training, Macintosh Technical Training, and Broadband Basic Training.

What is the availability of Martin?

Martin is immediately available for suitable projects.

What is the rate of Martin?

Martin's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Martin?

To hire Martin, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1400
1050
700
350
Market avg: 1070-1230 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.