Recommended expert

Mustafa Arslan

System Administrator

Mustafa Arslan
Berlin, Germany

Experience

Oct 2024 - Present
1 year 4 months
Berlin, Germany

System Administrator

Axel Springer SE

  • Incident management and ticket handling (2nd-level support)
  • Proactive issue detection and resolution
  • Performing scheduled maintenance and system updates
  • Infrastructure monitoring with Zabbix
  • Remote access & management via Royal TSX
  • Documenting IT incidents and solutions
  • Collaborating with internal IT teams and departments
  • Optimizing and automating internal IT processes
  • Creating and managing snapshots of virtual machines in vCenter for backup and recovery of critical systems
Apr 2024 - Sep 2024
6 months
Berlin, Germany

IT Supporter

ITDZ

  • Receiving technical requests via various channels such as phone, email, and chat
  • Resolving technical user issues through fast and effective troubleshooting
  • Documenting technical issues and their solutions in a ticketing system
  • Monitoring and managing IT systems such as networks, servers, and applications
  • Providing technical knowledge and training for users
  • Performing diagnostics and troubleshooting hardware and software issues
Sep 2023 - Mar 2024
7 months
Berlin, Germany

IT Supporter

top it-services AG - ITDZ

  • Receiving technical requests via various channels such as phone, email, and chat
  • Resolving technical user issues through fast and effective troubleshooting
  • Documenting technical issues and their solutions in a ticketing system
  • Monitoring and managing IT systems such as networks, servers, and applications
  • Providing technical knowledge and training for users
  • Performing diagnostics and troubleshooting hardware and software issues
Aug 2022 - Jun 2023
11 months
Berlin, Germany

IT Supporter

Hays - IT-Dienstleistungszentrum (ITDZ)

  • Receiving technical requests via various channels such as phone, email, and chat
  • Resolving technical user issues through fast and effective troubleshooting
  • Documenting technical issues and their solutions in a ticketing system
  • Monitoring and managing IT systems such as networks, servers, and applications
  • Providing technical knowledge and training for users
  • Performing diagnostics and troubleshooting hardware and software issues
Jan 2020 - Jul 2022
2 years 7 months
Berlin, Germany

Fullstack Software Developer

Freelancer

  • Collaborating with national & international clients on full-stack software projects
  • Supporting clients with technical topics to improve IT systems performance, software design patterns, clean code, and code review
  • Technical leadership of development teams of more than 5 people
  • Requirements engineering
  • Problem & incident management
  • System administration
  • Participation in architecture decisions
  • Agile project management
  • Front-end and back-end development
Jan 2019 - Jan 2020
1 year 1 month
Berlin, Germany

Software Engineering

Volkswagen AG

  • Model-based software development using Matlab/Simulink and C++
  • Supporting project teams with requirements engineering, especially using IBM DOORS, processing project data, and creating requirements and specifications documents
  • Project support using Jira

Skills

  • Java

  • Javascript

  • Typescript

  • Angular

  • React

  • Sql

  • C/c++

  • Matlab/simulink

  • Python

  • Selenium

  • Html

  • Css

  • Docker

  • Kubernetes

  • Openshift

  • Git/gitlab

  • Jenkins

  • Node.js

  • Rest Api (Json/xml)

  • Postman

  • Websockets

  • Jira

  • Ibm Doors

  • Cisco Systems

  • Vhdl

  • Zabbix Monitoring

  • Checkmk

  • Beyondtrust

  • Hyper-v (Vmware Esxi)

  • Vspere

  • Amazon Web Services (Aws)

  • Itil

  • Windows Server

  • Linux Server

  • Economic Support For Disadvantaged Groups

  • Economy

  • Science

  • Technology

  • Culture

  • Travel

  • Taekwondo

  • Art

  • Cooperative

  • Analytical Thinking

  • Communicative

  • Organized

  • Ambitious

  • Disciplined

  • Resilient

  • Flexible

  • Responsible

  • Social

  • Confident

  • Creative

Languages

German
Native
Turkish
Native
English
Advanced

Education

Oct 2017 - Oct 2019

Beuth University of Applied Sciences for Technology

Bachelor · Technical Computer Science · Berlin, Germany

Aug 2006 - Jul 2009
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Apprenticeship as IT Specialist for Information and Telecommunication Systems · IT Specialist for Information and Telecommunication Systems · Berlin, Germany

Certifications & licenses

Certification in the CISCO Networking Academy Program (CNAP)

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