Hakan Yilmaz - Team leader | FRATCH

en
de

Solms, Germany

Experience

Jun 2025 - Present

8 months

Solms, Germany

Team leader

Bäckerei Künkel GmbH

Creating work schedules, coordinating shifts, and handling staffing shortages
Onboarding, training, and integrating new team members
Leading the team, motivating members, and mediating conflicts
Organizing orders and checking inventory levels
Ensuring product quality and compliance with hygiene standards
Responsibility for order, cleanliness, and HACCP checks
Performing daily closings and checking cash register systems
Ensuring customer satisfaction and professional complaint handling
Needs assessment and advising customers
Monitoring sales targets and implementing measures to increase sales
Handling objections and conducting conversations
Inbound and outbound telephone sales
Communication with supervisors, suppliers, and the team
Coordinating the implementation of new guidelines, processes, and initiatives
Acting as a role model and actively working in day-to-day operations
Maintaining CRM systems and data
Multitasking and high resilience

Aug 2024 - Apr 2025

9 months

Germany

Sales associate

Rewe GmbH

Advising and assisting customers, and efficiently maintaining inventory
Professionally implementing sales promotions to increase customer satisfaction
Goal-oriented work based on KPIs
Product presentation and argumentation
Teamwork and self-responsibility

Jan 2023 - Jul 2024

1 year 7 months

Sales representative

S-Kon GmbH

Conducting sales calls, acquiring new customers, and retaining clients in a highly competitive environment
Improving communication and sales skills for the call center industry

Jan 2020 - Dec 2022

3 years

Heidelberg, Germany

Telephone operator / COVID-19 advisor

Gesundheitsamt Heidelberg

Advising citizens on COVID-19 measures
Conducting calls and providing information to ensure clear and precise communication
Successfully managing a high volume of calls and inquiries

Dec 2016 - Jul 2018

1 year 8 months

Team leader

A&S Online Verlag

Leading a team for social media marketing and content creation to increase online presence and audience engagement
Planning and executing effective marketing campaigns
Developing strategies to strengthen brand awareness

Jan 2015 - Dec 2016

2 years

Turkey

Call Center Agent

Teleperformance Türkiye

Handling customer inquiries in customer acquisition and technical support with strong commitment and problem-solving skills
Successfully implemented sales strategies and provided advice to improve customer satisfaction
Developed strong communication skills and stress resilience

Skills

Responsibility For Order, Cleanliness, And Haccp Checks
Perform Daily Closings And Check Cash Register Systems
Ensure Customer Satisfaction And Handle Complaints Professionally
Monitor Sales Targets And Take Actions To Increase Sales
Communicate With Supervisors, Suppliers, And The Team
Coordinate The Implementation Of New Guidelines, Processes, And Initiatives
Act As A Role Model And Actively Work In Day-to-day Operations
Sales & Closing Orientation
Needs Assessment & Customer Advising
Objection Handling & Communication Skills
Telephone Sales (Inbound & Outbound)
Strong Communication & Empathy
Crm Systems & Data Maintenance
Multitasking & Resilience
Goal-oriented Work (Kpis)
Product Presentation & Argumentation
Teamwork & Self-responsibility

Languages

German

Native

English

Advanced

Turkish

Advanced

Education

Dec 2017 - Dec 2019

Istanbul University

Training, German teaching (no degree) · German teaching · İstanbul, Turkey

Dec 2015 - Dec 2017

Private Ugur College

General education, high school diploma · General education · Turkey

Dec 2014 - Dec 2015

Adolf Reichwein Schule

Vocational school, lower secondary diploma · Vocational school · Freiburg im Breisgau, Germany

Certifications & licenses

Adobe Premiere Pro & Video Editing

Udemy / Coursera

Sound Design & Audio Editing with Adobe Audition

Udemy

Digital Marketing & Social Media

Google Digital Garage

Advanced Graphic Design with Photoshop & Illustrator

Skillshare

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