Hakan Y. - Team Leader

Solms, Germany

Experience

Jun 2025 - Present

6 months

Solms, Germany

Create duty rosters, coordinate shifts and manage staffing shortages
Train, onboard and integrate new employees into the team
Lead and motivate the team and mediate conflicts
Organize orders and check inventory
Ensure product quality and hygiene standards
Take responsibility for orderliness, cleanliness and HACCP controls
Perform daily financial closings and check POS systems
Ensure customer satisfaction and handle complaints professionally
Identify customer needs and advise accordingly
Monitor sales targets and implement measures to increase revenue
Handle objections and conduct sales conversations
Telephone sales (inbound & outbound) and communication with supervisors, suppliers and the team
Coordinate implementation of new guidelines, processes and promotions
Serve as a role model and actively participate in daily business
Maintain CRM systems and data
Demonstrate multitasking and resilience

Aug 2024 - Apr 2025

9 months

Developed abilities in a customer-oriented environment and enhanced communication skills
Responsible for advising and supporting customers and maintaining inventory efficiently
Professionally executed sales campaigns, contributing to increased customer satisfaction

Jan 2023 - Jul 2024

1 year 7 months

Performed sales conversations, new customer acquisition and customer retention in a highly competitive environment
Enhanced communication and sales skills applicable to the call center industry
Position ended due to strategic realignment of 1&1, which discontinued collaboration with S-Kon

Jan 2020 - Dec 2022

3 years

Heidelberg, Germany

Advised citizens on COVID-19 measures and conducted calls to provide information, strengthening clear and precise communication
Successfully managed a high volume of calls and inquiries
Engagement ended due to completion of the corona consulting project

Dec 2016 - Jul 2018

1 year 8 months

Led a team responsible for social media marketing and content creation to increase online presence and engagement
Planned and executed effective marketing campaigns and developed strategies to strengthen brand awareness

Jan 2015 - Dec 2016

2 years

Turkey

Handled customer inquiries in both customer acquisition and technical support with high commitment and problem-solving skills
Successfully implemented sales strategies and consulting, leading to high customer satisfaction
Developed strong communication skills and stress resistance