Stefan Färber - Principal Consultant / Senior Project Manager

Q: Where is Stefan based?

Stefan is based in Langgöns, Germany .

Q: What languages does Stefan speak?

Stefan speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Stefan have?

Stefan has at least 39 years of experience. During this time, Stefan has worked in at least 17 different roles and for 11 different companies . The average length of individual experience is 2 years and 3 months . Note that Stefan may not have shared all experience and actually has more experience.

Q: What is Stefan's latest experience?

Stefan's most recent position is Principal Consultant / Senior Project Manager at fme AG .

Q: What companies has Stefan worked for in recent years?

In recent years, Stefan has worked for Avaya Deutschland GmbH .

Q: Which industries is Stefan most experienced in?

Stefan is most experienced in industries like Telecommunication , Information Technology (IT) , and Automotive .

Q: Which business areas is Stefan most experienced in?

Stefan is most experienced in business areas like Project Management , Information Technology (IT) , and Operations . Stefan also has some experience in Customer Service , Procurement and Purchasing , and Business Intelligence .

Q: Which industries has Stefan worked in recently?

Stefan has recently worked in industries like Telecommunication .

Q: Which business areas has Stefan worked in recently?

Stefan has recently worked in business areas like Information Technology (IT) and Project Management .

Recommended expert

Langgöns, Germany

Experience

Jun 2015 - Feb 2018

2 years 9 months

Braunschweig, Germany

Principal Consultant / Senior Project Manager

fme AG

Project Management for an implementation of a BI Application (EURP) based on QlikView at a global client in Hattersheim
Project Management for a global client in the automotive business (Development Project) in Braunschweig
Overall responsibility of the time & cost-effective realization based on the given contract
Managing 3rd party suppliers
Coaching other project members
Support administrative and organizational tasks
Budget responsibility for the project

Mar 2012 - Present

13 years 11 months

Stuttgart, Germany

Program Manager EMEA

Avaya Deutschland GmbH

Program management for the introduction of SSO (Single Sign On) and IBC (Internet Born Client), based on the implemented Avaya UC (Unified Communication) solution.
Management of implementations of Novalink (alarm server) solutions including system connectivity via various interfaces (OPC, REST API) in the DACH region.
Program management for the VoIP rollout in the EMEA region and support for the global rollout (APAC, NAR & CALA).
Program management for the international contact center projects (cloud and on-premises solutions) and securing the central CC platform.
Program management for the international SIP migration projects.
Program management for the individual carve-out projects within the framework of the technical requirements for telecommunications solutions.
Overall responsibility for the development of a PoC (Proof of Concept) with the associated beta sites and subsequent EMEA rollout.
Support administrative and organizational tasks
Budget responsibility for the projects.

Oct 2011 - Mar 2012

6 months

Frankfurt, Germany

Director Regional Operations Germany & Austria

Interoute Germany GmbH

overall responsible for the operational business in Germany & Austria
overall responsible for the service and support department
staff responsible for 40 employees
negotiate and managing subcontractors and service providers
profit and loss responsibility (P&L)
Controlling & Forecasting
Escalation Management, Service Management
negotiate, implementing and controlling the different outsourcing tasks (SDP, Third-Party)
Contract & SLA Management
Third-Party Management

Nov 2006 - Oct 2011

5 years

Frankfurt, Germany

Chief Operating Officer (COO)

WU Systemprogrammierungs GmbH (wusys)

overall responsible for the operational business
overall responsible for the service and support department
Member of the Steering Board
staff responsible for 15 employees
negotiate and managing subcontractors and service providers
profit and loss responsibility (P&L)
Controlling & Forecasting
Escalation Management
negotiate, implementing and controlling the different outsourcing tasks (SDP, Third-Party)
Contract & SLA Management
Third-Party Management
Offer Management & Project Office
Process Management (ITIL)
setup and reorganisation of the service and support department
planning and setup of the new wusys data center in Offenbach

Apr 2005 - Oct 2006

1 year 7 months

Frankfurt, Germany

Director Services Germany

Avaya Deutschland GmbH / Comergo GmbH

responsible for all services in Germany
direct reporting to the EMEA Management and local in-country management (matrix organisation)
responsible for the maintenance business, CSI and professional services (PSO) in Germany
staff responsibility for all system integrators, project managers and project office in Germany (129 employees)
negotiate and managing subcontractors and service providers
profit and loss responsibility (P&L)
controlling & forecasting
Escalation Management
negotiate, implementing and controlling the outsourcing (SDP, Third-Party)
Contract & SLA Management
Third-Party Management
Offer Management & Project Office
supporting the FIFA World Cup 2006 project / project management
part of the management team, responsible for the Avaya-Tenovis migration

Oct 2003 - Apr 2005

1 year 7 months

Munich, Germany

Director Services Germany, Austria and Switzerland

Avaya Deutschland GmbH

Responsible for all services in Germany, Austria and Switzerland
Directly reporting to the EMEA Management
Responsible for the maintenance business, CSI and professional services (PSO) in Germany, Austria and Switzerland, including business development for PSO
Staff responsibility for all system integrators and project managers in Germany, Austria and Switzerland (Austria was only indirect business) (27 employees)
Negotiating and managing subcontractors and service providers
Profit and loss responsibility (P&L)
Controlling and forecasting
Escalation management
Negotiating, implementing and controlling the outsourcing (SDP, third-party)
Staff and business responsibility for maintenance (2 employees)
Staff and business responsibility for service account management (2 employees - matrix organization)
Contract management
Third-party management
Offer management and project office
Supporting the FIFA project / project management
Part of the management team, responsible for the Avaya-Tenovis migration

Oct 2000 - Oct 2003

3 years 1 month

Frankfurt, Germany

Manager Service Delivery Germany, Austria and Switzerland

Avaya Deutschland GmbH

Responsible for all services in Germany, Austria and Switzerland
Responsible for LOB maintenance in Germany, Austria and Switzerland
Staff responsibility for all system integrators and project managers in Germany (13 employees)
Negotiating and managing subcontractors and service providers
Profit and loss responsibility (P&L)
Escalation management
Negotiating, implementing and controlling the outsourcing
Staff and business responsibility for service marketing (2 employees)
Staff and business responsibility for service account management (2 employees)
Contract management
Third-party management
Direct reporting to the EMEA Management

Aug 2000 - Oct 2000

3 months

Frankfurt, Germany

Technical Manager Germany

Avaya Deutschland GmbH

Responsible for the technical service in Germany
Staff responsibility for all system integrators in Germany (13 employees)
Negotiating and managing subcontractors and service providers
Budget responsibility
Escalation management
Negotiating, implementing and controlling the outsourcing
Third-party management
Reporting to the EMEA organization

Dec 1999 - Aug 2000

9 months

Frankfurt, Germany

Senior Project Manager

Avaya Deutschland GmbH

Responsible for call center projects in Germany
Staff responsibility for 5 employees (technical staff and project manager)
Negotiating and managing subcontractors and service providers
Managing major projects (Lufthansa, Deutsche Bank, etc.)

Jul 1999 - Dec 1999

6 months

Frankfurt, Germany

Manager Carrier Networks

E.T.H. European Telecommunication Holding AG

Building up a new international carrier network for ethnic groups
Project management
Budget responsibility

Jan 1997 - Jun 1999

2 years 6 months

Munich, Germany

Manager, Customer & Supplier Management (IMS Department)

VIAG Interkom GmbH

responsible for ensuring service and support of the entire IT infrastructure in Germany (C/S applications, NT-based, hardware)
responsible for operating the data center
setting up a user helpdesk
negotiating, implementing, and managing outsourcing
responsible for staffing, recruitment, and planning (50 employees)
responsible for budget management
managing subcontractors and service providers
defining processes (Problem & Change Management)
managing escalations
responsible for defining and implementing service level agreements (SLAs)
responsible for the IT equipment ordering process
reporting
trade fair support
facility management

Aug 1995 - Jan 1997

1 year 6 months

Munich, Germany

Manager, Internal Voice and Data Communication

VIAG Interkom GmbH

responsible for the voice and data networks in Germany, including planning, design, and implementation
responsible for staffing, recruitment, and planning (5 employees)
responsible for budget management
managing subcontractors and service providers
technical expertise in LAN/WAN, switch and router technologies (Cisco, Bay Networks, AT&T Cat5 cabling, fiber optic)

Jun 1994 - Aug 1995

1 year 3 months

Eschborn, Germany

Project Manager, Voice Communication

BT-Telecom Deutschland GmbH / VIAG Interkom GmbH

responsible for voice services and dealer systems
managing international projects
managing subcontractors
responsible for project budgets
leading project meetings and presentations

Jun 1993 - Jun 1994

1 year 1 month

Eschborn, Germany

Field Service Engineer

BT-Telecom Deutschland GmbH

installation and maintenance of analog and digital dealer systems
implementation of global voice and data services
project management
managing subcontractors

Jun 1992 - Jun 1993

1 year 1 month

Eschborn, Germany

Service Technician

Mitel GmbH

installation and maintenance of telecommunication systems (PBX)
project management
support for specialized applications (ACD, hotel software, ISDN, ATM)
remote support for customers and dealers
field trials
trade fair support

Jul 1991 - Jun 1992

1 year

Berlin, Germany

Service - Technician

Mitel GmbH

installation and maintenance of telecommunication systems (PBX)
Project Management
support of special applications (ACD, hotel software, ISDN, ATM)

Feb 1989 - Jul 1991

2 years 6 months

Berlin, Germany

Telecommunication Engineer

AEG AG

installation and maintenance of telecommunication systems (PBX)
Project Management

Summary

Passionate and results-driven Telecommunication Consultant & Senior Manager with over 30 years of broad experiences in enterprise Unified Communications (UC) and Contact Center (CC) solutions as well as IT and Data Center Services. A wide range of experience and success in a variety of customer facing roles.

Previous experience include: Program & Project Management, Senior Management in different Service Organisations - with the focus on people management, coaching and restructuring service departments.

Recognized for strong ability to engage with stakeholders, understand complex business challenges, and deliver customized, innovative telecommunication & IT strategies / projects that drive measurable business outcomes. Proven track record of collaborating with diverse organizations to enhance customer experience, improve operational efficiency, and support strategic business goals through technology.

Skills

Areas Of Focus

Program & Project Management (National / International)
Planning And Implementation Of Data Center Projects
Building Operating Models For Data Centers
Supporting It Outsourcing Projects
Project Management For Setting Up Or Optimizing It Service Management Organizations Specifically According To Itil
Setting Up And Reorganizing Service Departments
Coaching

Methods

Itil V2/v3
Pmi
Scrum

Languages

German

Native

English

Advanced

Certifications & licenses

ITIL Certification Part I

ITIL Foundation

ITIL Service Manager Part I

ITIL Service Manager Part II

Profile

Created

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Stefan based?

Stefan is based in Langgöns, Germany.

What languages does Stefan speak?

Stefan speaks the following languages: German (Native), English (Advanced).

How many years of experience does Stefan have?

Stefan has at least 39 years of experience. During this time, Stefan has worked in at least 17 different roles and for 11 different companies. The average length of individual experience is 2 years and 3 months. Note that Stefan may not have shared all experience and actually has more experience.

What roles would Stefan be best suited for?

Based on recent experience, Stefan would be well-suited for roles such as: Principal Consultant / Senior Project Manager, Program Manager EMEA, Director Regional Operations Germany & Austria.

What is Stefan's latest experience?

Stefan's most recent position is Principal Consultant / Senior Project Manager at fme AG.

What companies has Stefan worked for in recent years?

In recent years, Stefan has worked for Avaya Deutschland GmbH.

Which industries is Stefan most experienced in?

Stefan is most experienced in industries like Telecommunication, Information Technology (IT), and Automotive.

Which business areas is Stefan most experienced in?

Stefan is most experienced in business areas like Project Management, Information Technology (IT), and Operations. Stefan also has some experience in Customer Service, Procurement and Purchasing, and Business Intelligence.

Which industries has Stefan worked in recently?

Stefan has recently worked in industries like Telecommunication.

Which business areas has Stefan worked in recently?

Stefan has recently worked in business areas like Information Technology (IT) and Project Management.

Does Stefan have any certificates?

Stefan has 4 certificates. Among them, these include: ITIL Certification Part I, ITIL Foundation, and ITIL Service Manager Part I.

What is the availability of Stefan?

Stefan will be available from February 2026.

What is the rate of Stefan?

Stefan's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.