IT Consultant | Program/Project Manager | Prince2®, ITIL®, CSM® certified Freelancer

• Global rollout of a central routing & voice platform (150K ports) including server replacement in ~30 data centers
• Program management in an international environment
• Control and monitoring of the phases: framework planning, securing project foundation (resources, finances), project organization (team, skills, work packages), project steering until achieving project goals (deliverables, deadlines, budget), management reporting for the Executive Committee and Steering Committee
• Leadership of up to 30 employees and vendors

• Project leadership for the transition of decentralized ISDN telephony to a central EMEA SIP Trunking solution
• Setting up a SIP hub in a data center in the UK
• Migrations and porting in the Netherlands, Spain and Portugal
• Technical governance

• Project management for the MiFID II compliant update of Voice Recording on Demand & Dial-in Voice Recording

• Project management for the global SHA-2 certificate renewal in ~30 data centres

• Global rollout of a voice platform including server replacement in ~30 data centres
• Project management in an international project environment
• Planning and control of phases: framework planning, securing the project basis (resources, finances), project organisation (team, skills, work packages), project control until project goals are reached (deliverables, schedule, budget)
• Management reporting for the Executive Committee and Steering Committee
• Leading up to 30 employees and vendors

• Project management as part of a cost improvement program
• Leadership of up to 10 staff and vendors
• Decommissioning of decentralized VoIP components (Avaya) at 20 sites
• Changes to call routing in DTAG's intelligent network

• Outsourcing project to introduce IP telephony with Microsoft Lync (Enterprise Voice) at 255 sites
• Proof of concept with Microsoft Lync and Cisco CUPC, including product evaluation
• Creation of an RFI and RFP (based on TPI – ISG) for the outsourcing of Unified Communications (~80k ports)
• Project management at C-level in an international project environment
• Oversight and control of framework planning, securing the project base (resources, finances), project organization (team, skills, work packages), and project control up to achieving project goals (deliverables, schedule, budget), including management reporting for the Steering Committee, CIO, and executive board
• Leadership of up to 50 staff and vendors

Outsourcing project VoIP / IPT Migration / Contact Center

• Outsourcing project for the introduction of IP telephony and a contact center solution (new services) with Avaya at 15 sites including reporting
• Project management in an international project environment
• Control and monitoring of phases: framework planning, securing the project base (resources, finances), project organization (team, skills, work packages), project control up to the achievement of project goals (deliverables, deadlines, budget)
• Management reporting for the Executive Committee and Steering Committee
• Managing up to 30 employees and suppliers