Recommended expert
Ivana Nissen
Management Consultant & Certified ITIL Trainer
Experience
Oct 2025 - Present
4 monthsManagement Consultant & Certified ITIL Trainer
Ivana Nissen Consulting
- Consulting with a focus on IT service management, organizational transformation, governance, process and operating models, and ITIL-accredited training
Jan 2023 - Sep 2025
2 years 9 monthsMilan, Italy
Chief Operating Officer
SPIN Energy GmbH
- Set up the first integrated governance and performance system based on the Entrepreneurial Operating System (EOS) framework
- Introduced structured leadership rhythms (weekly, monthly, quarterly) and coached the leadership team
- Designed and launched two proprietary platforms to enhance investor attractiveness and operational excellence
- Developed a project portfolio management platform to improve data availability and cross-functional collaboration
- Built an AI-powered land search and restriction analysis platform, speeding up early-phase analysis by 50%
- Developed and implemented a structured hiring framework and led the full recruiting process
- Coached the leadership team on culture development, ownership, and performance-driven collaboration
- Oversaw daily cross-functional operations and monitored key performance metrics, initiating corrective actions
- Led due diligence documentation and prepared investor presentations, cutting due diligence timelines by 30%
- Collaborated with the CEO and CFO on budgeting, forecasting, and financial strategy; implementing improved financial controls led to 25% better cash flow accuracy
Mar 2022 - Dec 2022
10 monthsLondon, United Kingdom
Interim Head of Operations
Bridgelink Europe GmbH
- Managed cross-functional operations with a focus on prioritization, resource planning, and risk management
- Developed and implemented standardized operating procedures (SOPs), planning and reporting routines, templates, and documentation systems
- Improved process efficiency, transparency, and financial control
- Enhanced cash flow accuracy within 9 months through strengthened financial controls and structured monitoring
Apr 2013 - Dec 2022
9 years 9 monthsStuttgart, Germany
Management Consultant & Accredited ITIL Trainer
Ivana Nissen Consulting
- Delivered over 1,500 accredited ITIL certifications with consistent pass rates above 90%
- Developed custom training programs with theory, practical examples, and implementation experience
- Conducted maturity assessments according to ITIL, ISO 20000, and SDI and defined optimization measures
- Developed and executed transformation roadmaps to increase service quality and operational maturity by 2-3 levels
- Advised on defining, selecting, and implementing ITSM tools aligned with business objectives
- Led hands-on workshops and training sessions for key users
Oct 2006 - Apr 2013
6 years 7 monthsZagreb, Croatia
Managing Director & Founder
ITS Partner GmbH
- Founded and scaled a consulting company recognized for expertise in IT governance and service management
- Drove company growth through innovative market positioning, strategic partnerships, and two mergers
- Held overall responsibility for strategy, sales, and client relationships
Apr 2003 - Sep 2006
3 years 6 monthsFrankfurt, Germany
Management Consultant & ITIL Trainer
SERVIEW GmbH
- Conducting ITSM improvement projects and ITIL- and SDI-certified training courses
- Advising on service governance structures and operational optimizations
Feb 2001 - Jul 2002
1 year 6 monthsZagreb, Croatia
Sales & System Integration Consultant
S&T GmbH
- Identifying and qualifying opportunities for large-scale IT infrastructure projects
- Leading presales processes, technical feasibility analyses, and cost/benefit assessments
Jun 2000 - Feb 2002
1 year 9 monthsZagreb, Croatia
Project Manager / Interim COO
Tau On-line GmbH
- Overall management of the development and launch of the first Croatian online job portal moj-posao.hr
- Leading cross-functional teams from the concept phase to go-live; platform gained national visibility
- Co-author of the bestseller Hoću bolji posao – Croatia's best-selling job search guide
Dec 1995 - Feb 2001
5 years 3 monthsZagreb, Croatia
Research Associate & Teaching Assistant
Universität Zagreb, Fakultät für Mathematik
- Research in numerical mathematics, linear algebra, and parallel computing using algorithmic modeling
- Conducting lectures in programming, analysis, and applied modeling
Summary
International executive with over 20 years of experience in executive leadership, management consulting, and project management across several European countries. I bring a dual perspective - shaped by both in-house leadership roles and external consulting - and am known for turning best-practice frameworks into operational excellence and for developing governance and management systems that convert strategic goals into measurable, high-impact results.
I have deep expertise in startups and scale-ups, organizational transformation, governance and operating model design, IT service management, process optimization, and project management. I have a proven track record of building structures, systems, and capabilities that boost organizational performance and enable sustainable growth.
I am a passionate advocate of human-centered design and innovation, committed to developing solutions that are intuitive, efficient, and effective over the long term.
Skills
- Strategic Leadership
- Executive Leadership
- Governance & Operating Models
- Business Scaling
- Operational Excellence
- Performance Management (Kpi & Okr Systems)
- Transformation & Change Management
- It Service Management (Itil, Iso 20000)
- Project Management
- Process Optimization
- Risk & Compliance Management
- Human-centered Design
- Ux & Innovation
- Data-driven Decision Making
- Analytical Thinking
- Abstraction & Pattern Recognition
- Problem-solving & Critical Thinking
Languages
Croatian
NativeGerman
AdvancedEnglish
AdvancedItalian
AdvancedSerbian
AdvancedEducation
Oct 1998 - Jun 2000
University of Zagreb
Master of Science in Mathematics (with Honors) · Mathematics · Zagreb, Croatia
Oct 1990 - Jun 1995
University of Zagreb
Bachelor of Science in Mathematics & Computer Science · Mathematics & Computer Science · Zagreb, Croatia
Certifications & licenses
Prince2 7 Foundation
ITIL 4 Digital and IT Strategy
Axelos
ITIL 4 Create, Deliver Support
Axelos
ITIL 4 Direct, Plan and Improve
Axelos
ITIL 4 Drive Stakeholder Value
Axelos
ITIL 4 High Velocity IT
Axelos
ITIL 4 Managing Professional
Axelos
ITIL 4 Foundation
Axelos
ITIL v3 Continual Service Improvement
EXIN
ITIL v3 Service Design
EXIN
ITIL v3 Service Strategy
EXIN
ITIL v3 Service Transition
EXIN
ITIL v3 Expert
EXIN
ITIL v3 Operational Support and Analysis
EXIN
ITIL v3 Service Offerings and Agreements
EXIN
ITIL v3 Foundation
EXIN
Help Desk Analyst
Service Desk Institute
Help Desk Manager
Service Desk Institute
ITIL v2 Service Manager
EXIN
ITIL Accredited Trainer
ITIL v2 Foundation
EXIN
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