Ivana N.
Management Consultant
Experience
Oct 2025 - Present
3 monthsManagement Consultant
Ivana Nissen Consulting
- Consultancy focusing on IT Service Management, organizational transformation, process design & ITSM education including ITIL accredited trainings
Jan 2023 - Sep 2025
2 years 9 monthsMilan, Italy
Chief Operating Officer
SPIN Energy Ltd
- Built SPIN Energy’s first end-to-end governance and performance system (Entrepreneurial Operating System based), establishing operational discipline, cross-functional execution efficiency and supporting rapid scale-up in its early start-up phase.
- Institutionalized the operating model through leadership coaching, leadership cadences (weekly, monthly, quarterly), and management control mechanisms, increasing transparency and decision-making speed.
- Conceived and launched the Project Portfolio Management Platform, a proprietary digital platform for end-to-end solar project portfolio management enhancing data-driven decision-making, transparency, and cross-functional visibility and alignment.
- Developed the AI-Driven Land Search & Constraint Analysis Platform, a web platform for land origination with land feasibility screening and constraint analysis, boosting origination efficiency and accelerating early-stage site analysis by 50%.
- Designed and implemented a structured hiring roadmap and framework to support sustainable growth.
- Directed full-cycle talent acquisition during the scale-up phase, including role design, sourcing, structured interviewing, and onboarding.
- Coached the leadership team on conscious development of culture grounded in trust, accountability, and ownership, elevating performance and collaboration.
- Oversaw daily operations across engineering, origination, permitting, legal, finance, HR, and M&A, ensuring cohesive execution according to company plans and priorities.
- Monitored performance and risks, implementing corrective measures to maintain alignment, efficiency, and delivery integrity.
- Partnered with the CEO and CCO on investor readiness, led due diligence documentation preparation, data room management, and investor presentation preparation.
- Developed comprehensive information and documentation packs to support investment and acquisition processes, strengthening investor readiness and accelerating due diligence cycles by 30%.
- Collaborated with the CEO and CFO on budgets, forecasts, and financial strategy linked to long-term objectives.
- Monitored financial indicators to ensure operational efficiency and discipline.
- Strengthened financial controls, resulting in a 25% improvement in planned vs. actual cashflow alignment.
Mar 2022 - Dec 2022
10 monthsLondon, United Kingdom
Director of Operations
Bridgelink Europe Ltd
- Oversaw daily cross-functional operations, maintaining portfolio momentum through structured prioritization, resource planning, and risk management.
- Introduced standardized SOPs, planning routines, and budget oversight mechanisms, defining operative templates, checklists, standard presentations, and structured data and document systems, enhancing operational effectiveness, improving process efficiency, and strengthening financial discipline.
Apr 2013 - Dec 2022
9 years 9 monthsStuttgart, Germany
Management Consultant & Accredited ITIL Trainer
Ivana Nissen Consulting
- Delivered high-impact, accredited ITIL training programs with over 1,500 participants, achieving certification pass rates consistently above 90%.
- Designed and facilitated customized, engaging learning experiences combining theory, practical case studies, and real-world implementation guidance.
- Conducted in-depth ITSM diagnostics and maturity assessments leveraging ITIL, ISO 20000, and Service Desk Institute frameworks.
- Identified structural and procedural improvement areas, formulated prioritized improvement roadmaps, and guided implementation to align service management practices with international standards and best practices.
- Led comprehensive ITSM improvement and transformation programs to optimize service delivery, process maturity, and operational efficiency, increasing process maturity levels by 2–3 levels.
- Supported customers as an independent advisor in ITSM tool requirements specification, selection, configuration, and implementation, aligning solutions with business needs and process design.
- Drove adoption success through customized workshops and hands-on enablement of key people.
Oct 2006 - Apr 2013
6 years 7 monthsZagreb, Croatia
Managing Director & Founder
ITS Partner Ltd
- Founded and scaled a regional consultancy delivering training, audits, and advisory services in IT Service Management, Information Security, and Business Continuity Management.
- Achieved sustained growth through innovative market positioning, strategic partnerships, two mergers, and expansion of service offerings.
- Led business operations encompassing strategy, sales, client relations, and high-impact service delivery.
Apr 2003 - Sep 2006
3 years 6 monthsFrankfurt, Germany
Management Consultant & ITIL Trainer
SERVIEW Ltd
- Delivered ITSM improvement projects, ITIL and SDI accredited trainings, and customized ITSM workshops.
Feb 2001 - Jul 2002
1 year 6 monthsZagreb, Croatia
Sales & Systems Integration Consultant
S&T Ltd
- Identified opportunities and managed presales and sales processes for large-scale IT infrastructure projects.
- Managed technical feasibility assessments and cost-benefit evaluations.
Jun 2000 - Feb 2002
1 year 9 monthsZagreb, Croatia
Project Manager / Interim COO
Tau On-line Ltd
- Led the end-to-end development and rollout of Croatia’s first online job search platform, managing cross-functional teams from concept to operational launch and achieving national recognition and adoption.
- Co-authored the career guide “I Want a Better Job” (“Hoću bolji posao”), which became Croatia’s top-selling job-search book and maintained national bestseller status for three consecutive years.
Dec 1995 - Feb 2001
5 years 3 monthsZagreb, Croatia
Junior Researcher & Teaching Assistant
University of Zagreb, Faculty of Mathematics
- Applied advanced mathematical modeling and algorithm design to research in linear algebra and parallel computation, focusing on practical problem-solving and computational efficiency.
- Delivered undergraduate courses in programming, analysis, and applied modeling, translating complex concepts into accessible, real-world applications.
Summary
International executive with 20+ years of leadership, advisory, and project delivery experience across Europe, bringing a dual perspective shaped by both internal executive leadership roles and external management consulting.
Recognized for translating best-practice frameworks into operational excellence and architecting governance and management systems that turn strategy into measurable, high-performance outcomes.
Brings extensive expertise in start-up scale-up, organizational transformation, governance and operating model design, IT service management, process optimization, and project management. Demonstrates a consistent ability to build structures, systems, and capabilities that elevate organizational performance and accelerate sustainable growth.
A committed advocate of human-centred design and innovation, creating solutions that are intuitive, efficient, and widely adopted.
culturally agile, known for empathetic leadership that strengthens collaboration, sharpens focus, and drives continuous improvement.
Languages
Croatian
NativeGerman
AdvancedEnglish
AdvancedItalian
AdvancedSerbian
AdvancedEducation
Oct 1998 - Jun 2000
University of Zagreb
Master of Science, Mathematics (with distinction) · Mathematics · Zagreb, Croatia
Oct 1991 - Jun 1995
University of Zagreb
Bachelor of Science, Mathematics & Computer Science · Mathematics & Computer Science · Zagreb, Croatia
Certifications & licenses
Prince2 7 Foundation
ITIL 4 Digital And IT Strategy
Axelos
ITIL 4 Create, Deliver Support
Axelos
ITIL 4 Direct, Plan And Improve
Axelos
ITIL 4 Drive Stakeholder Value
Axelos
ITIL 4 High Velocity IT
Axelos
ITIL 4 Managing Professional
Axelos
ITIL 4 Foundation
Axelos
ITIL V3 Continual Service Improvement
EXIN
ITIL V3 Service Design
EXIN
ITIL V3 Service Strategy
EXIN
ITIL V3 Service Transition
EXIN
ITIL V3 Expert
EXIN
ITIL V3 Operational Support And Analysis
EXIN
ITIL V3 Service Offerings And Agreements
EXIN
ITIL V3 Service Operation
EXIN
ITIL V3 Foundation
EXIN
Help Desk Analyst
Service Desk Institute
Help Desk Manager
Service Desk Institute
ITIL V2 Service Manager
EXIN
ITIL Accredited Trainer
ITIL V2 Foundation
EXIN
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