Recommended expert

Uwe Wollgast

Service Manager

Uwe Wollgast
Kreuzlingen, Switzerland

Experience

Oct 2021 - Present
4 years 4 months
Felben-Wellhausen, Switzerland

Service Manager

Galdabini Präzisionsmaschinen AG

  • Leading the service department in the DACH region with budget responsibility
  • Process optimization and lean management
  • Customer support and team leadership
  • Planning and execution of repairs, installations and retrofit projects in collaboration with the parent company in Italy
  • Implementing a central service inbox to shorten processing and response times and increase customer satisfaction
  • Digitizing service reports to speed up billing
  • Optimizing machine installations and reducing warranty costs
  • Introducing clear filing structures to minimize search times
  • Improving customer satisfaction through structured feedback systems
Dec 2020 - Present
5 years 2 months
Kreuzlingen, Switzerland

Freelancer

WollPro Lean Consulting GmbH

  • Advising companies on implementing lean management principles and optimizing service processes
  • Managing the Felben-Wellhausen property for Galdabini, including building maintenance and rental management
Mar 2020 - Nov 2020
9 months
Switzerland

Head of daily operations

App Arranger AG

  • Responsible for day-to-day business processes in administration, product development, marketing and sales
  • Building a motivated team and implementing efficient processes
  • Developing and implementing growth strategies to help the company grow
Nov 2019 - Feb 2020
4 months
Tägerwilen, Switzerland

Freelancer

Gebrüder Spiegel AG

  • Leading the server migration to Windows 10 and supporting the IT department with implementing and managing the IP phone system
  • Course certificate in networking module
May 2014 - Sep 2019
5 years 5 months
Tägerwilen, Switzerland

Service technician, technical internal service & deputy service manager

Gebrüder Spiegel AG

  • Responsible for complete order processing and redesign of the spare parts warehouse
  • Introducing a Lean-Lift system to optimize warehouse logistics and reduce search times
  • Implementing a central service inbox to minimize response times
  • Improving customer satisfaction through targeted feedback systems
  • Optimizing the printing infrastructure, reducing printing workload by 20%
Sep 2000 - May 2014
13 years 9 months

Electrician and Technician

  • Carrying out new construction and remodeling including the installation of high and low voltage systems
  • Wiring access control, network and EIB installations and programming of small telephone systems
  • Many years of hands-on experience in the electrical trade that serves as the basis for all further activities

Summary

I am an experienced service manager and process optimizer with over 25 years of experience in technical services, project management and customer support. I am currently under an exclusive consulting contract and working full-time as Head of Service and Customer Support for the German-speaking region at Galdabini, responsible for budget, team leadership, spare parts management, as well as planning and executing retrofit and conversion projects. I specialize in analyzing and optimizing technical processes to increase efficiency and make lasting improvements in service operations.

My passion for technology and continuous improvement is reflected not only in my professional career but also in my private activities, such as renovating and selling refurbished apartments. Solution-oriented, analytical, and with a strong business sense, I use my expertise to develop innovative and customer-focused solutions.

Skills

  • Process Optimization & Lean Management
  • Project Management
  • Team Leadership
  • Technical Expertise
  • Erp Integration Optimization
  • Introduction Of Modern Technologies
  • Innovative Thinking
  • Technical Affinity
  • Structured Way Of Working
  • Ms 365

Languages

German
Native
Italian
Advanced
English
Intermediate
French
Elementary

Education

Aug 2021 - Jun 2024

Bildungszentrum für Technik Frauenfeld

Diploma in Process Technology HF · Process Engineering · Frauenfeld, Switzerland · 5.3

Sep 2000 - Mar 2004

Elektro Nägele

Electrician · Electrical Installation · Konstanz, Germany

Certifications & licenses

Training as a crane operator and forklift driver

Certificate in Networking Module

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