Uwe Wollgast - Service Manager

Q: Where is Uwe based?

Uwe is based in Kreuzlingen, Switzerland .

Q: What languages does Uwe speak?

Uwe speaks the following languages: German (Native), Italian (Advanced), English (Intermediate), French (Elementary) .

Q: How many years of experience does Uwe have?

Uwe has at least 25 years of experience. During this time, Uwe has worked in at least 5 different roles and for 4 different companies . The average length of individual experience is 4 years and 3 months . Note that Uwe may not have shared all experience and actually has more experience.

Q: What is Uwe's latest experience?

Uwe's most recent position is Service Manager at Galdabini Präzisionsmaschinen AG .

Q: What companies has Uwe worked for in recent years?

In recent years, Uwe has worked for Galdabini Präzisionsmaschinen AG and WollPro Lean Consulting GmbH .

Q: Which industries is Uwe most experienced in?

Uwe is most experienced in industries like Construction , Manufacturing , and Professional Services . Uwe also has some experience in Real Estate and Information Technology (IT) .

Q: Which business areas is Uwe most experienced in?

Uwe is most experienced in business areas like Operations , Customer Service , and Logistics . Uwe also has some experience in Quality Assurance (QA) , Marketing , and Product Development .

Q: Which industries has Uwe worked in recently?

Uwe has recently worked in industries like Professional Services , Real Estate , and Manufacturing .

Q: Which business areas has Uwe worked in recently?

Uwe has recently worked in business areas like Operations , Quality Assurance (QA) , and Customer Service .

Recommended expert

Kreuzlingen, Switzerland

Experience

Oct 2021 - Present

4 years 6 months

Felben-Wellhausen, Switzerland

Service Manager

Galdabini Präzisionsmaschinen AG

Leading the service department in the DACH region with budget responsibility
Process optimization and lean management
Customer support and team leadership
Planning and execution of repairs, installations and retrofit projects in collaboration with the parent company in Italy
Implementing a central service inbox to shorten processing and response times and increase customer satisfaction
Digitizing service reports to speed up billing
Optimizing machine installations and reducing warranty costs
Introducing clear filing structures to minimize search times
Improving customer satisfaction through structured feedback systems

Dec 2020 - Present

5 years 4 months

Kreuzlingen, Switzerland

Freelancer

WollPro Lean Consulting GmbH

Advising companies on implementing lean management principles and optimizing service processes
Managing the Felben-Wellhausen property for Galdabini, including building maintenance and rental management

Mar 2020 - Nov 2020

9 months

Switzerland

Head of daily operations

App Arranger AG

Responsible for day-to-day business processes in administration, product development, marketing and sales
Building a motivated team and implementing efficient processes
Developing and implementing growth strategies to help the company grow

Nov 2019 - Feb 2020

4 months

Tägerwilen, Switzerland

Freelancer

Gebrüder Spiegel AG

Leading the server migration to Windows 10 and supporting the IT department with implementing and managing the IP phone system
Course certificate in networking module

May 2014 - Sep 2019

5 years 5 months

Tägerwilen, Switzerland

Service technician, technical internal service & deputy service manager

Gebrüder Spiegel AG

Responsible for complete order processing and redesign of the spare parts warehouse
Introducing a Lean-Lift system to optimize warehouse logistics and reduce search times
Implementing a central service inbox to minimize response times
Improving customer satisfaction through targeted feedback systems
Optimizing the printing infrastructure, reducing printing workload by 20%

Sep 2000 - May 2014

13 years 9 months

Electrician and Technician

Carrying out new construction and remodeling including the installation of high and low voltage systems
Wiring access control, network and EIB installations and programming of small telephone systems
Many years of hands-on experience in the electrical trade that serves as the basis for all further activities

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Construction (13.5 years), Manufacturing (10 years), Professional Services (5.5 years), Real Estate (5.5 years), and Information Technology (1 year).

Construction

Manufacturing

Professional Services

Real Estate

Information Technology

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Operations (24.5 years), Customer Service (10 years), Quality Assurance (5.5 years), Logistics (5.5 years), Marketing (0.5 years), and Product Development (0.5 years).

Operations

Customer Service

Quality Assurance

Logistics

Marketing

Product Development

Summary

I am an experienced service manager and process optimizer with over 25 years of experience in technical services, project management and customer support. I am currently under an exclusive consulting contract and working full-time as Head of Service and Customer Support for the German-speaking region at Galdabini, responsible for budget, team leadership, spare parts management, as well as planning and executing retrofit and conversion projects. I specialize in analyzing and optimizing technical processes to increase efficiency and make lasting improvements in service operations.

My passion for technology and continuous improvement is reflected not only in my professional career but also in my private activities, such as renovating and selling refurbished apartments. Solution-oriented, analytical, and with a strong business sense, I use my expertise to develop innovative and customer-focused solutions.

Skills

Process Optimization & Lean Management
Project Management
Team Leadership
Technical Expertise
Erp Integration Optimization
Introduction Of Modern Technologies
Innovative Thinking
Technical Affinity
Structured Way Of Working
Ms 365

Languages

German

Native

Italian

Advanced

English

Intermediate

French

Elementary

Education

Aug 2021 - Jun 2024

Bildungszentrum für Technik Frauenfeld

Diploma in Process Technology HF · Process Engineering · Frauenfeld, Switzerland · 5.3

Sep 2000 - Mar 2004

Elektro Nägele

Electrician · Electrical Installation · Konstanz, Germany

Certifications & licenses

Training as a crane operator and forklift driver

Certificate in Networking Module

Profile

Created

December 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Uwe based?

Uwe is based in Kreuzlingen, Switzerland.

What languages does Uwe speak?

Uwe speaks the following languages: German (Native), Italian (Advanced), English (Intermediate), French (Elementary).

How many years of experience does Uwe have?

Uwe has at least 25 years of experience. During this time, Uwe has worked in at least 5 different roles and for 4 different companies. The average length of individual experience is 4 years and 3 months. Note that Uwe may not have shared all experience and actually has more experience.

What roles would Uwe be best suited for?

Based on recent experience, Uwe would be well-suited for roles such as: Service Manager, Freelancer, Head of daily operations.

What is Uwe's latest experience?

Uwe's most recent position is Service Manager at Galdabini Präzisionsmaschinen AG.

What companies has Uwe worked for in recent years?

In recent years, Uwe has worked for Galdabini Präzisionsmaschinen AG and WollPro Lean Consulting GmbH.

Which industries is Uwe most experienced in?

Uwe is most experienced in industries like Construction, Manufacturing, and Professional Services. Uwe also has some experience in Real Estate and Information Technology (IT).

Which business areas is Uwe most experienced in?

Uwe is most experienced in business areas like Operations, Customer Service, and Logistics. Uwe also has some experience in Quality Assurance (QA), Marketing, and Product Development.