Uwe W.
Service Manager
Experience
Service Manager
Galdabini Präzisionsmaschinen AG
- Managing the service department in the DACH region with budget responsibility
- Process optimization and lean management
- Customer support and team leadership
- Planning and executing repairs, installations, and retrofit projects in cooperation with the headquarters in Italy
- ERP integration optimization
- Introduction of modern technologies
- Implementing a central service inbox to shorten processing and response times and boost customer satisfaction
- Digitizing service reports to speed up invoicing
- Optimizing machine installations and reducing warranty costs
- Introducing clear filing structures to minimize search times
- Improving customer satisfaction through structured feedback systems
Freelancer
WollPro Lean Consulting GmbH
- Advising companies on implementing lean management principles and optimizing service processes
- Managing the Felben-Wellhausen property for Galdabini, including building maintenance and rent management
Head of daily operations
App Arranger AG
- Responsible for operational business processes in administration, product development, marketing, and sales
- Building a motivated team and implementing efficient processes
- Developing and implementing growth strategies to support the company
Contractor
Gebrüder Spiegel AG
- Managing the server migration to Windows 10
- Supporting the IT department with implementation and management of the IP phone system
Service Technician, Internal Technical Support & Deputy Service Manager
Gebrüder Spiegel AG
- Responsible for complete order processing and redesign of the spare parts warehouse
- Introducing a lean-lift system to optimize warehouse logistics and reduce search times
- Implementing a central service inbox that minimized response times
- Improving customer satisfaction through targeted feedback systems
- Optimizing the printing infrastructure and reducing printing costs by 20%
Electrician and Technician
Gebrüder Spiegel AG
- Execution of new builds and renovations, including installing high- and low-voltage systems
- Wiring access controls, network and EIB installations, as well as programming small telephone systems
- Many years of hands-on experience in electrical work, forming the basis for all other activities
Summary
I am an experienced service manager and process optimizer with over 25 years of professional experience in technical services, project management, and customer support. Currently working exclusively on a consulting contract and full-time as Head of Service and Customer Support for the German-speaking region at Galdabini, responsible for budget, team leadership, spare parts management, as well as planning and executing retrofit and modification projects. Specialized in analyzing and optimizing technical processes to increase efficiency and sustainably improve service operations.
My passion for technology and continuous improvement is reflected not only in my career but also in my personal activities, such as renovating and selling refurbished apartments. Solution-oriented, analytical, and with a strong business sense, I apply my expertise to develop innovative and customer-focused solutions.
Languages
Education
Bildungszentrum für Technik Frauenfeld
Dipl. Process Technician HF · Process engineering · Frauenfeld, Switzerland · 5.3
Elektro Nägele
Electrical Installer · Electrical Installer · Konstanz, Germany
Certifications & licenses
Crane Operator Training
Networking Module Course Certificate
Forklift Operator
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