Christian Mueller-gorman - Chief Transformation Officer

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Gommiswald, Switzerland

Experience

Sep 2025 - Present

5 months

Oldenburg, Germany

Chief Transformation Officer

Glasfaser Nordwest

Realign the organizational structure to strengthen the company’s strategic core service portfolio and future growth trajectory
Identify and unlock additional revenue streams along the full value chain, including the integration of AI to substitute selected processes
Design and implement a performance-driven management and steering model grounded in corporate values and strategic objectives
Deliver executive coaching and team enablement programs to build business development and business case capabilities (incl. the design of 20+ targeted initiatives to date)

Oct 2024 - Jul 2025

10 months

Munich, Germany

Interim COO for Transformation

Skaylink

Introduced a performance-driven leadership structure, resulting in measurable >15% increase in consultant utilization across Microsoft Cloud Services, Copilot and Cloud Security Solutions
Took direct ownership of resource allocation and project control across Microsoft services teams, implementing structured planning, workload balancing, and real-time utilization tracking
Enabled a profit center-oriented operating model through targeted leadership coaching & training

Aug 2023 - Jun 2025

1 year 11 months

Cologne, Germany

Corporate Transformation Director

Media Broadcast

Led the company’s digital and cultural transformation as part of the extended management board
Achieved >70% sales efficiency improvement, generating EUR 1.5M in annual cost savings
Digitized the full lead-to-order process, including the rollout of an AI-based CRM system to enable sales performance and customer transparency
Introduced Business Development as strategic business unit with >10 commercially viable business models in year 1 (add. EUR 3M revenue), selected from over 40 innovation initiatives

Jan 2023 - Jul 2023

7 months

St. Gallen, Switzerland

Director Center for Digital Management

St. Gallen Management Institute

Designed and facilitated digital transformation executive trainings for over 80 senior leaders across industries
Acted as executive coach and sparring partner to leadership teams in the telecommunications sector during their transformation journeys (incl. Media Broadcast, Orange Business, & T-Systems)

Aug 2014 - Dec 2022

8 years 5 months

Managing Director / CEO

STI-Consulting

Held full P&L responsibility and led the end-to-end transformation of the company from a freelancer broker to a scalable, IT consulting organization (in DACH region)
Built an independent sales unit focused on new business acquisition, including the design of new sales processes and the implementation of a Cloud-based CRM system
Strategically restructured and professionalized Finance and HR as core business functions, rolling out a new ERP platform and digital HR systems
Simultaneously acted as Executive Management Consultant, leading high-impact transformation programs for enterprise clients such as Telefónica, T-Systems, Allianz, e.on, Daimler, and Schwarz Gruppe

Jan 2013 - Jul 2014

1 year 7 months

London, United Kingdom

Head of Performance Management

T-Mobile International

Introduced marketing analytics and Business Intelligence for data-driven Sales steering
Created an international B2B sales channel for mobile value-added services (>EUR 5M annual revenue)
Established supplier and partner management across Europe and India for complex innovation projects

Feb 2009 - Dec 2012

3 years 11 months

Munich, Germany

Senior Consultant

Iskander Business Partner

Key account manager for Deutsche Telekom (>EUR 2M annual revenue)
Introduced central recruiting tools for efficient resource planning and steering of internal and external consultants
Key engagements for Deutsche Telekom (e.g. designing and roll-out of roaming & data packs for smartphones)

Jan 1997 - Dec 2008

12 years

Managing Director

Puh Neue Medien GmbH

Web development and digital media agency

Jan 1997 - Dec 2008

12 years

Chief Operating Officer

Wildsoft Internet AG

Provider of internet access software

Jan 1997 - Dec 2008

12 years

Managing Director

Wisdev GmbH

Software company specializing in internet browsers and VoIP telephony solutions

Summary

Dynamic and impact-driven transformation executive with 25+ years of senior leadership experience in the IT services industry — across both private equity-backed and corporate environments. Proven track record in delivering high-velocity, enterprise-wide transformations that generate up to 70% efficiency gains while scaling business models to achieve >25% annual revenue growth. Combines strategic clarity with strong execution to realign organizations, redesign end-to-end processes including the implementation of AI-based software solutions, and drive complex change programs across functions and hierarchies.

Skills

Deep Expertise In Enterprise-wide Business Transformation And Organizational Rewiring Of Core Structures And Processes With A Strong Focus On Driving Sustainable Mid- And Long-term Growth
Inspirational And Collaborative Leadership Style With Clear, Decisive Communication Across All Levels
Fast Thinker And High-impact Strategic Advisor With Experience Across National And International Markets
Empathetic Coach And Trusted Sparring Partner To Executives And Leadership Teams
Strong Technology Fluency Combined With A Passion For Innovation And Continuous Learning
Unique Blend Of Conceptual Thinking And Analytical Depth, Enabling Sound Decision-making And Execution
Structured, Results-oriented Approach With A Clear Focus On Measurable Business Impact

Languages

German

Native

English

Advanced

French

Elementary

Education

Oct 1997 - Jun 2000

University of Passau

Master/Diploma, Management & Organisation · Economics · Passau, Germany

Oct 1993 - Jun 1997

University of Augsburg

Bachelor · Economics · Augsburg, Germany

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Experience

Chief Transformation Officer

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Interim COO for Transformation

Skaylink

Corporate Transformation Director

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Director Center for Digital Management

St. Gallen Management Institute

Managing Director / CEO

STI-Consulting

Head of Performance Management

T-Mobile International

Senior Consultant

Iskander Business Partner

Managing Director

Puh Neue Medien GmbH

Chief Operating Officer

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Summary

Skills

Languages

Education

University of Passau

Master/Diploma, Management & Organisation · Economics · Passau, Germany

University of Augsburg

Bachelor · Economics · Augsburg, Germany

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