Andrea C. - Founder

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Frankfurt am Main, Germany

Experience

Jul 2025 - Present

6 months

Frankfurt, Germany

Founder

SCM Forward

Consulting project. Member of Program Management Office leading the turnaround of a EUR 5 bil engineering Group, responsible for Indirect Spend reduction and targeting EUR 60 mil savings across 10+ spend categories

May 2023 - Jun 2025

2 years 2 months

Frankfurt, Germany

Operations Director Germany/Austria

Luigi Lavazza GmbH

Turn around three channel-specific Customer Service teams (Call Center, Logistics, After Sales Service, Customer Care): defined KPIs, organization, processes and systems; recruited and integrated three direct reports in 12 months and filled six vacancies; introduced customer-back KPIs (OTIF and Customer Satisfaction)
Design and implement on-time-in-full delivery management process (OTIF Retail increased from 85% to 94%; implementation plan to reach 98% in progress)
Lead Salesforce implementation and adoption (Germany/Austria pilot country): timely and complete go live without internal or external disruptions
Set up new Call Center and align operations with mission: contracting and implementation in six months; achieved 80% Customer Satisfaction

Nov 2021 - Mar 2023

1 year 5 months

Senior Director Client Management

o9 Solutions

Develop Change Management service line to complement o9 offer: market analysis; proposal for collaboration with PROSCI® delivered to C-team
Deliver o9 implementations (Fashion Retail, Agricultural, Steel) and develop assigned accounts (Process Automation): led project in extreme distress through Proof Of Value and secured; sold project to Process Automation account to run business with low availability of components
Support sales and deliver Statement-Of-Work for implementation: completed two sales processes successfully and launched projects in Steel and Building Materials

May 2020 - Oct 2021

1 year 6 months

Mannheim, Germany

Head of Group Supply Chain

RKW Group

Introduce customer-driven S&OP in the entire Group: developed and signed-off S&OP concept; aligned 20+ stakeholders (EVP/VP/Director level); established forecasting process in six months
Harmonize Group practices to enable centralization and efficiency gains: delivered blueprints for forecasting, product costing and outsourcing management
Design and introduce Process Ownership organizational model and lead harmonization of Order-To-Cash and Sales & Operations Planning (S&OP)

Mar 2019 - Apr 2020

1 year 2 months

Frankfurt, Germany

Supply Chain Management Director JFE and Treofan

Jindal Films Europe + Treofan

Integrate SCM European organization and harmonize KPIs and S&OP processes and tools: implemented organization and harmonized KPIs and S&OP in six months; delivered blueprint for SAP
Deliver EUR 4.7 mil synergies: reduced 10% FTEs; identified EUR 4.8 mil savings (50% achieved) through logistics network optimization and implemented three new warehouses in six months; identified EUR 1.2 mil savings (50% achieved) through packaging return and new packaging design
Enable two plant closures: reallocated volumes in European network; safeguarded 95% OTIF

Jan 2018 - Jan 2019

1 year 1 month

Montabaur, Germany

VP SCM Specialties Division

Klöckner Pentaplast

Merge regional SCM organizations into global and integrate Customer Service: completed organizational set-up in six months
Reduce customer order lead times: increased percentage of orders delivered in under four weeks from 65% to 88%
Introduce IBP process and IT solution (EUR 5 mil CapEx) and design process for new line qualification: introduced S&OP in six months; delivered business case for IBP solution to Board in 12 months
Lead merge with Linpac (EUR 0.6 bn) and split into three Divisions: designed and implemented organization in six months; obtained budget approval for new division
Capture post-merger cost synergies in packaging and logistics: identified and delivered approximately 10% savings
Sell internal logistics company and implement Customs Preference Management: successfully delivered projects

Dec 2016 - Dec 2017

1 year 1 month

Montabaur, Germany

VP SCM Group

Klöckner Pentaplast

Same responsibilities as for previous position

Jun 2016 - Nov 2016

6 months

Darmstadt, Germany

Head of Group Planning and Logistics

Döhler GmbH

Build Group Logistics, Planning, Outsourcing and Inventory Management: delivered and approved organizational design in three months
Implement forecasting process and IT solution: delivered design in two months; achieved go live in five months
Launch inventory reduction: set targets and governance in place in three months

Dec 2013 - May 2016

2 years 6 months

Düsseldorf, Germany

Supply Chain Planning Director METRO Cash & Carry

METRO AG

Manage Group-wide program to build Supply Chain Planning function at MC&C
Lead communication and manage stakeholders in Corporate and Countries: promoted program in all major internal functional forums and externally (ECR Europe)
Plan roll-out and resources; own EUR 5 mil/year budget; lead recruiting and staffing: recruited 20+ people in 18 months
Lead country-based projects to design and implement processes, organization and IT solutions (Lean/6σ) in each country: launched six projects in two years; delivered process blueprints; designed and implemented country organizations in three countries; implemented JDA system in one country

Feb 2012 - Nov 2013

1 year 10 months

Düsseldorf, Germany

Head of Supply Chain Development MC&C

METRO AG

Own Group SCM budget; set targets for countries and track performance: increased indirect logistics flow from 45% to 50% and master data accuracy from 62% to 69% in two years
Design and launch program to reduce stock by EUR 1 bn: piloted, launched and handed over to each country
Develop SCM processes, IT tools and organization in the Group: network design, warehouse/logistics flow optimization, product traceability, promotions management, order/inventory management, supplier relationship management
Validate investment proposals for new store openings

May 2007 - Jan 2012

4 years 9 months

Frankfurt, Germany

Group Corporate Services Director

Treofan Group

Planning: implement IBP process and set up Central Planning Europe: increased on-time delivery from 55% to 85% in two years and to 95% in four years; reduced inventory by 20%
Logistics: centralize negotiations and set up Central Shipping Europe; introduce Lean Warehousing; rationalize logistics network: achieved 15-20% savings in five years
Customer Service: set up Central CS Europe; reduced 20% FTEs in five years
Procurement (EUR 350 mil/year): build Central Procurement Europe (category-based); lead Global Sourcing; implement Purchase to Pay process: increased resin cost versus ICIS index from 10% to 16%; increased suppliers from five to 12 in five years
Manufacturing Services: integrate Purchase-To-Pay and Maintenance/CapEx processes; launch a EUR 10 mil line set-up; implement Energy Management System
Outsourcing: set up two toll-manufacturing deals (20% of capacity) with process/IT systems redesign and governance
Lead SAP harmonization project: successfully delivered in Europe

May 2001 - Apr 2007

6 years

Senior Manager

McKinsey & Co.

SCM: identified 30% SCM cost reduction in Consumer Electronics; delivered 30% inventory reduction in Specialty Chemicals; improved OTIF by 15% with S&OP/optimized OTC in Food
Procurement: identified 15% post-merger synergies and achieved 10% savings in Aerospace & Defense; achieved 3% spend reduction in Retail; achieved 10% spend reduction in Specialty Chemicals
Operations: identified 3% EBIT improvement with Lean in DIY Retail; delivered 12% cost reduction with Lean in Shipbuilding; identified 25% cost reduction with production network optimization in Food

Apr 1996 - Apr 2001

5 years 1 month

Milan, Italy

Project and Product Manager SCM (APO, R/3)

SAP

Develop knowledge and lead implementations in Fast Moving and Durable Consumer Goods, Household Appliances, Pharma/Chemical and Aerospace & Defense

Summary

Leading Supply Chain Management forward for 25 years.

Process-, discrete-manufacturing, wholesale/retail Ex-McKinsey SCM | Procurement | Operations VP/Director SCM, Procurement, Lean Management Roles in EUR 0.3 - 30.0 bil Groups and subsidiaries Responsibility at global, european, country level Worked in Private Equity-backed companies Deep knowledge of SAP ERP, o9 Solutions, Salesforce, AI/ML PROSCI Change Management certification