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Guy armand (Armand) Belinga ekobena

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Guy armand Belinga ekobena
Augsburg, Germany

Experience

Jan 2024 - Jul 2025
1 year 7 months

Project Search

Project Search

Dec 2023 - Jan 2024
2 months

Self-study on DORA (Digital Operational Resilience Act) regulation

DORA Regulation

  • Reading DORA regulation (EU) 2022/2554
  • Reading DORA directive (EU) 2022/2556
  • Reading DORA final RTS and ITS drafts
  • Online seminar: PPI Academy AG: Understanding and implementing DORA
  • Webinars: Bank Verlag GmbH: DORA requirements for implementation
  • Online seminar: F24 AG tools demos: DORA implementation tool
  • Project search
  • Participation in DORA online seminars, webinars & tool demos
Apr 2023 - Dec 2023
9 months

Personal time off

Oct 2022 - Mar 2023
6 months
Munich, Germany

Consultant: Business Analyst & Expert for Identity & Access Management

LfA Bavarian Development Bank

  • Consulting and support: implementation of the IAM system Garancy Suite and access management processes, review and implementation of regulations
  • Advising and supporting the department in implementing and building the IAM system and access management processes according to regulatory requirements
  • Analyzing the current state of the access management structure and processes and developing adjustment proposals for role-based access management
  • Reviewing the implementation and compliance with regulatory requirements (ECB, BaFin, BAIT, BSI and GDPR) along the AM processes and workflows, and adjusting them
  • Creating the instruction document for identity and access management at LfA, including access management processes (authorization concept, role concept, segregation of duties & SoD matrix, recertification concept, employee identity lifecycle etc.), coordinating processes with departments and stakeholders, and publishing
  • Adjusting the IDV instruction
  • Developing, coordinating and implementing the user management process
  • Defining and implementing the joiner-mover-leaver process
  • Supporting the preparation for regulatory audits
  • Supporting the analysis and resolution of IAM system errors with the vendor
  • Analyzing the IAM system process architecture and the role concept and making improvement and optimization suggestions for customization
  • Designing and performing customizations with the vendor
  • Developing, implementing and performing monthly checks for access requests and IAM system access usage
  • Participating in planning and executing the recertification campaign
  • Responsible for the implementation of the action plan: cleaning up SAP roles at the SAP IT system level and at the IAM system level

Technical environment: IAM system Garancy, Tool Management Cockpit, MS Office, WebEx, Outlook

Aug 2022 - Sep 2022
2 months

Project Search

Project Search

May 2022 - Jul 2022
3 months
Frankfurt, Germany

Test Manager/Test Coordinator eLOK / VENDO

Deutsche Bahn/DB Vertrieb GmbH

  • Responsible for test coordination of the VENDO release train / eLOK system
  • Ensuring transparency of the quality assurance status across all systems involved in the release and across all test levels (e.g. reporting at the release level)
  • Point of contact for test coordinators involved in the release for removing obstacles and providing test prerequisites
  • Preparing and conducting risk workshops and retrospectives
  • Advising test contacts and stakeholders on QA process optimization
  • Coordinating the execution of functional and technical tests for the VENDO release train regarding the implementation of requirements (capabilities) with dependencies on the eLOK system
  • Aligning specific test periods between the affected domains in the VENDO release train and the eLOK release train
  • Aligning test criteria (test cases and test data) within VENDO and with the test coordinators from the eLOK release train
  • Coordinating test data provisioning for all domains and systems
  • Coordinating test execution in the VENDO and eLOK release trains
  • Coordinating testers in the VENDO domains and synchronizing with test coordination for the eLOK system
  • Ensuring environment availability between the VENDO and eLOK release trains
  • Organizing kickoff, synchronization, and status meetings
  • Creating status reports

Technical environment: MS Office, Jira, Confluence, MS Teams, Outlook

Apr 2022 - Apr 2022
1 month
Stuttgart, Germany

Online training: Jira & Confluence: Basics and Project Management

Actonic GmbH

Mar 2020 - Apr 2022
2 years 2 months

Corona-related downtime

  • COVID-related downtime with childcare (homeschooling)
  • Self-study and knowledge expansion in IT/Cyber Security: e.g. access management, IAM, PAM, ITSM
  • Regular participation in webinar series on IT/Cyber Security covering topics such as access management, IAM, PAM, ITSM & CCM by CONET Solutions - Hennef
  • Regular participation in webinar series on project management covering topics like differences/use of PM methods & tools, resource management, PMO, etc., by TPG The Project Group - Munich
Apr 2019 - Dec 2019
9 months
Hanover, Germany

Test Manager IAM System Integration & Acceptance – Consultant / Subproject Lead for Change Management

Norddeutsche Landesbank Girozentrale – Nord/LB

  • Project KITO: Migration of the SAM Garancy IAM system
  • General consulting and support for the department throughout the entire migration process according to ITILv3 standards
  • Advising the subproject lead on the implementation of the change process
  • Developing and agreeing on the technical migration documentation (BIL documentation): master test concept, operations concept, and IT concept of the IAM system
  • Advising project management on communication processes with the service provider TTA and other stakeholders
  • Defining and approving the target test concept with the responsible service provider for performing the IAM system migration
  • Planning, creating, and agreeing on test cases for acceptance of the SAM Garancy IAM system after migration
  • Executing, evaluating, and documenting acceptance tests of the BPW SAM Garancy IAM system after migration, e.g. for workflows like role modeling, assignment, revocation, editing, approval processes, user permissions, reporting, etc.
  • Developing a concept proposal for defining and implementing criteria to review, identify, and monitor high privileged rights (HPU) for access management and IT security

Technical environment: IAM system SAM (SAM Enterprise and SAM Juniper Workflow), MS Office, HPQC/HP-ALM, PowerPoint

May 2018 - Dec 2018
8 months
Stuttgart, Germany

Consultant / Business Analyst: IAM & Access Management Process Management / Authorization Concept

Landesbank Baden-Württemberg

  • Project: access management authorization concept & implementation of LBBW's GARANCY IAM system
  • General consulting and support for the department in setting up a central administration for access management (ZVBM) for role-based access management
  • Analyzing and optimizing access management processes and access management workflows
  • Reviewing implementation and compliance with regulatory requirements (ECB, BaFin, BAIT, BSI) along the access management processes and workflows
  • Simplifying and adapting the legacy authorization concept
  • Developing, agreeing on, and implementing/automating a new authorization concept tailored to LBBW's role-based access management – new world
  • Supporting the evaluation and acceptance of authorization concepts
  • Conducting an as-is assessment and analysis of the Garancy IAM system to identify the current state of the organizational (structure and operational organization, etc.), technical and process architecture
  • Developing the target concept for completing and further developing the new IAM system: architecture and access management processes
  • Developing the replacement and migration concept for the old IDM system and executing the system decommissioning
  • Planning the decommissioning process of the old IDM system
  • Developing and agreeing on the onboarding process (technical and functional setup, connection and integration) for new IT systems and permission changes
  • Developing and agreeing on the criteria template for MaRisk relevance review
  • Developing and agreeing on criteria for reviewing, identifying, and monitoring highly privileged PAM permissions with SIEM/IT security
  • Process support for authorization group and role modeling
  • Contributing to the functional and technical implementation of the segregation of duties process (MaRisk and other SoD, SoD matrix) on authorization objects and IAM system
  • Quality assurance review of central documents: policies, guidelines, and concepts of the ZVBM

Technical environment: IAM system Garancy, NEXIS tool, MS Office, HPQC, PowerPoint

Jul 2017 - Apr 2018
10 months

Application/ Project search

Application/ Project search

Jan 2017 - Jul 2017
7 months
Stuttgart, Germany

Expert in ITIL 2011 process management & Microsoft Office certifications

New Horizons - Gates training GmbH & Co. KG

  • IT Service Management ITIL Foundation: Certificate (ITIL F)
  • ITIL Service Strategy process manager: Certificate (ITIL SS)
  • ITIL Service Design process manager: Certificate (ITIL SD)
  • ITIL Service Transition process manager: Certificate (ITIL ST)
  • ITIL Service Operation process manager: Certificate (ITIL SO)
  • ITIL Continual Service Improvement process manager: Certificate (ITIL CSI)
  • ITIL Managing Across the Lifecycle process manager: Certificate (ITIL MALC)
  • Professional training and certification: ITIL v3 2011 process management expert
  • MCAS Microsoft Visio/ MS Project 2016/ MS PowerPoint 2016
Jan 2015 - Jan 2017
2 years 1 month

Consulting and support, private coaching

Industry, research and teaching

  • Research, analyses, market research and coaching on technical scientific research projects
  • Conducting market research, technical research and analyses for industry and business
  • Coaching, consulting, support and guidance (technical, methodological and organizational) for scientific technical research projects
  • Support in evaluation, analysis, interpretation and documentation of technical data and documents
  • Application/ Project search

Technical environment: MS Office, PowerPoint, Internet

Oct 2014 - Nov 2014
2 months
Munich, Germany

Professional training and certification: Project management PRINCE2

NH IT4ME Training und Consulting GmbH

  • PRINCE2 Foundation
  • PRINCE2 Practitioner
Sep 2013 - Jan 2014
5 months
Bamako, Mali

Consultant: Dept. General management/ Technical management

Comité de Régulation des Télécommunications (CRT) du Mali

  • Planning the 2014 measurement campaign: QoS audit: Quality of Service control of Mali's telecom operators
  • Advising the telecommunications regulator on the planning and preparation of the 2014 measurement campaign to review network coverage and QoS for all network operators
  • Inventory: QoS status of the last measurements
  • Setting and defining the measurement criteria and services to be measured
  • Defining the requirements for measurement systems and making a proposal
  • Defining performance and key performance indicators (PI & KPI) for 2G & 3G and recommending target values
  • Establishing the quality-assured evaluation of the measurement data
  • Defining the project framework and objectives
  • Creating the commissioning concept
  • Setting the project milestones
  • Creating the technical specification

Technical environment: MS Office

Aug 2013 - Oct 2014
1 year 3 months

Consulting and support, private coaching

Industry, Research and Teaching

  • Research, analysis, market research and coaching of technical scientific research projects
  • Conducting market research, technical research and analysis for industry and business
  • Coaching, consulting, support and guidance (technical, methodological and organizational) for scientific technical research projects
  • Support in evaluation, analysis, interpretation and documentation of technical data and documents

Technical environment: MS Office

Jul 2011 - Aug 2013
2 years 2 months

Parental leave/childcare & job application/job search

Parental leave/childcare

Jan 2011 - Jun 2011
6 months

Process manager, liquidator and contact person for authorities

Telsyst Engineering GmbH

  • Organization and support: insolvency proceedings and audits
  • Filing for insolvency
  • Organization and support of all insolvency process activities
  • Organization and support of all audit process activities
  • Liaison for authorities and suppliers
  • Organization and execution of the liquidation process
  • Deregistration and deletion of the company

Technical environment: MS Office

Jul 2010 - Oct 2010
4 months
Lomé, Togo

Consultant/Service: General Directorate/Technical Directorate

Regulatory Authority for the Post and Telecommunications Sectors (ART&P) Togo

  • Tender: QoS and network coverage measurements for Togo telecommunications
  • Advising the telecommunications regulatory authority on preparing, conducting and evaluating the measurement campaign to check network coverage and QoS for all network operators
  • Creation of the technical tender
  • Determination and definition of the measurement criteria and services to be measured
  • Definition of requirements for measurement systems and proposal
  • Definition of performance and key performance indicators (PI & KPI) and recommendation of target values
  • Definition of quality-assured evaluation of the measurement data
  • Definition of project framework and objectives
  • Creation of the project concept
  • Creation of the project schedule
  • Project resource estimation
  • Creation of the contracting concept
  • Definition of project milestones
  • Creation of the technical specifications
  • Support during the tendering process
  • Support during the acceptance of the measurement campaign

Technical environment: MS Office, MS Project

Oct 2009 - Oct 2010
1 year 1 month
Bamako, Mali

Consultant/Service: General Directorate/Technical Directorate

Telecommunications Regulation Committee (CRT) of Mali

  • Tender: QoS audit: quality of service control of telecommunications operators in Mali
  • Advising the telecommunications regulatory authority on preparing, conducting and evaluating the measurement campaign to check network coverage and QoS for all network operators
  • Creation of the technical tender
  • Determination and definition of the measurement criteria and services to be measured
  • Definition of requirements for measurement systems and proposal
  • Definition of performance and key performance indicators (PI & KPI) and recommendation of target values
  • Definition of quality-assured evaluation of the measurement data
  • Definition of project framework and objectives
  • Creation of the project concept
  • Creation of the project schedule
  • Project resource estimation
  • Creation of the contracting concept
  • Definition of project milestones
  • Creation of the technical specifications
  • Support during the tendering process
  • Support during the acceptance of the measurement campaign

Technical environment: MS Office, MS Project

Sep 2008 - Oct 2008
2 months
Munich, Germany

Professional Training: Measurement System & ROMES Software

Rohde & Schwarz München

Apr 2008 - Nov 2010
2 years 8 months

Managing Director & Team Leader

Telsyst Engineering GmbH

  • Mobile Communications: Network Service
  • General management tasks
  • Staff management and coaching
  • Negotiations with suppliers
  • Acceptance of test and measurement systems
  • Point of contact for authorities and suppliers
  • Order acquisition and marketing domestically and abroad
  • Preparation of quotations
  • Management of test and measurement campaigns
  • Analysis and reporting: QoS & coverage measurement campaigns
  • Conducting business negotiations with mobile network operators (planning/optimization/quality) as well as with the telecom regulator
  • Definition, planning and further development of company services and strategies

Technical environment: MS Office, MS Project, ROMES, Internet

Apr 2008 - Mar 2009
1 year
Sindelfingen, Germany

Test Manager System Integration & Acceptance - Support for Project Management

Daimler AG

  • MDS modularization/ARIS BA
  • Support for the project manager
  • Management of the Testing & Integration interface
  • Implementation and execution of the communication process as SPOC for release approvals, testing, change requests, and defect management
  • Definition and specification of the test process and creation of test cases (functionality, usability, performance, etc.) for the acceptance of the ARIS platform according to specifications
  • Development of test cases and test plans and coordination within the project team
  • Coordination: test execution, analysis, test statistics, fault management
  • Participation in change management
  • Problem management: defect and CR management (documentation, communication, analysis, escalation, and reporting), defect tracking and resolution with the supplier, defect statistics and reporting
  • Release approval of individual software modules for integration/production
  • Development and delivery of user training for project core team members

Technical environment: MS Office, MS Project, ARIS BA, MDS Mod

Sep 2007 - Jan 2008
5 months
Munich, Germany

Project Engineer/Team Trainer for Project Team Motorola-FT

Eurospace GmbH

  • End-to-end testing of new handset devices from Motorola
  • Support and coaching of the Eurospace test team in planning and execution of end-to-end testing of handset device features and mobile services on the air interface
  • Supporting the project team in meeting weekly targets
  • Mobile communications know-how transfer and exchange with the team, improving test quality and overall team performance
  • Conducting end-to-end tests on new Motorola portal products according to customer requirements and defined test plans

Technical environment: MS Office, test center tools, CRM tools, radio trace tools

Mar 2007 - Jul 2007
5 months
Radolfzell, Germany

Program Manager: Occupant Safety Systems Department

TRW Automotive

  • Creation and revision of the overall project plan, including time and resource planning based on the GDPIM development process
  • Organization and execution of project status reviews
  • Responsible for change management during project development cycles
  • Development of a communication concept and implementation of a cross-group communication process and plan for changes
  • Ensuring and optimizing project communication within the project team and other stakeholders as well as between development teams
  • Controlling schedules, milestones, and resources
  • Detailed specification of requirements and adjustment of project plans after coordination with the respective project leads
  • Regular internal project status reporting
  • Project support for critical phases of system development to ensure achievement of project objectives and customer-agreed system delivery dates

Technical environment: MS Office, MS Project 2003

Sep 2006 - Sep 2006
1 month

Professional Training: Project Management with MS Project

Project Management

  • Expert use of MS Project in project planning, scheduling, cost and resource management
  • Project management: basics and methods
May 2006 - Sep 2006
5 months
Munich, Germany

Project Engineer: Telecommunications Dept.

ESG Elektronik Systeme und Logistik GmbH

  • Project AIMS (Autonomous Indoor Measurement System)
  • Analysis and research: demand for measurement systems by mobile network operators
  • Evaluation of commercially available radio network measurement systems
  • Assessment of the functionality and usability of the AIMS measurement system
  • Development of optimization measures (HW and SW) and proposals for a competitive AIMS
  • Creation and modeling of AIMS report concepts for monitoring, analysis and presentation of radio field data from the air interface and radio field parameters PI and KPI
  • Basic research for the further development of AIMS
  • Development of an extension concept (functions, applications, handling ... ) for AIMS
  • Development of proposals for a strategic market launch of AIMS
  • Development of a concept to assess the need for installing a UMTS compensator in AUDI production vehicles: component analysis for new vehicles, statistical quality and service availability

Technical environment: MS Office

Jan 2006 - Mar 2006
3 months

Project Manager

Personal project

  • Business start-up
  • Definition of project scope and objectives
  • Development of the project concept
  • Definition of company structure and strategy
  • Conducting market research and market analysis
  • Documentation
  • Creation of a business plan

Technical environment: MS Office

Oct 2005 - Dec 2005
3 months
Munich, Germany

Project Engineer: Network Service Quality / Quality Indicator & Certification Dept.

O2 Germany GmbH

  • Network quality management
  • Quality management tasks for mobile data services (UMTS/GPRS)
  • Quality assessment of new products and services from the customer's perspective
  • Definition of Key Performance Indicators (KPIs)
  • Aligning target values for the KPIs with product marketing and engineering
  • Assessing the measurability and derivation of the KPIs from air interface data
  • Planning tests for quality-assured release of new products
  • Conducting or commissioning user tests and field trials
  • Verification of 3G coverage: establishing project scope and objectives, developing the project concept and timeline, preparing decision documents, organizing and conducting cross-departmental meetings, estimating project resources, developing the commissioning concept, defining project milestones, serving as contact for external suppliers and contractors, drafting the requirements specification, evaluating bids, initiating the tender process, and approving project execution by the external agency

Technical environment: MS Office, UMTS, GPRS, project management tools

Dec 2004 - Aug 2005
9 months
Ulm, Germany

Technical Operations / Project Manager

Global TCom J.N.

  • Planning and monitoring the implementation of all technical infrastructures
  • Selecting suppliers and serving as their point of contact
  • Rollout management
  • System acceptance and logging
  • Technical documentation
  • Training staff

Technical environment: project management tools, MS Office

Nov 2003 - Dec 2003
2 months
Stuttgart, Germany

Seminar: Communication and Self-Management

Personalberatung und Training Marion Urbschat

Nov 2002 - Oct 2004
2 years
Berlin, Germany
Hybrid

Project Engineer: Graduate Coaching: Hybrid Regenerative Power Supply Systems

Energy Engineering Dept./TU Berlin

  • Research: Hybrid regenerative power supply systems for sensitive systems such as BTS and BSC in telecommunications

Technical environment: Microsoft, MS Office, PowerPoint, Internet, simulation & test bench

Jun 2002 - Jun 2002
1 month

Professional training: UMTS - UTRAN Radio Network Planning

Siemens I&C Institut

Nov 2000 - Aug 2002
1 year 10 months
Stuttgart, Germany

Development Engineer: Radio Network Planning/Optimization: Dept. of Technology and Development

Vodafone D2 GmbH

  • Regional network development & optimization
  • Development of network planning/optimization concepts
  • Organization and commissioning of drive tests, network equipment checks
  • Analysis of air interface data and network performance (parameter optimization, handover planning)
  • Execution of statistical optimization procedures
  • Analysis and evaluation of KPIs, air interface measurement data, drive tests and cell traces, planning and analysis of handovers, drops, interference
  • Introduction of new features
  • Creating simulations (connections, neighbor relationships, coverage, interference)
  • Creation and maintenance of cell parameters
  • Performing site system engineering checks and documentation (antenna alignment, cabling, mechanical tilt, TMA, photography, etc.)
  • Collaboration in frequency, radio, and fixed network planning
  • Rollout management: participation in regional swaps and radio network deployment projects
  • Participation in cross-department projects (performance analysis, counters, knowledge transfer and exchange, development of optimization strategies)

Technical environment: MS Office, PowerPoint, Internet, network simulation tools, statistical tools

May 2000 - May 2000
1 month

Professional training: SBS Radio Network Parameters BR 5.5f. GSM & GPRS

Siemens I&C Institut

Jul 1998 - Oct 2001
3 years 4 months
Berlin, Germany

Doctoral Candidate & Scientific Assistant at the Faculty

TU Berlin

  • PhD thesis at the Faculty of Electrical Engineering and Computer Science, Institute for Energy and Automation Technology
  • Modeling and energy balancing of a solar-electric water supply system with UVC disinfection
  • Supervision and management (technical, methodological, and organizational) of research projects in the form of student research projects and diploma theses at TU Berlin
  • Degree: Doctor of Engineering (Dr.-Ing.)
Jan 1994 - Dec 1997
4 years
Berlin, Germany

Advanced Studies in Electrical Engineering/Telecommunications Engineering

TU Berlin

  • Study project: Investigation of the possible applications of the numerical field calculation methods FEM and BEM
  • Diploma thesis: Design, implementation, and testing of a circuit to study MOS-controlled thyristors (MCT) under zero voltage switching (ZVS) and zero current switching (ZCS) conditions
  • Degree: Diploma
Jan 1992 - Dec 1994
3 years
Berlin, Germany

Basic Studies in Electrical Engineering

TU Berlin

  • Degree: Preliminary Diploma

Skills

  • Strong Analytical And Conceptual Skills

  • Very Good Communication Skills

  • Team Player

  • Assertiveness And Strong Social Skills

  • Ability To Quickly Learn New And Changing Topics

  • High Initiative And Responsibility

  • Identity And Access Management (Iam) & Access Management (Am)

  • Business Analyst: Iam & Access Management

  • Iam Architecture

  • Am Processes (Authorization Concepts, Role Concept, Segregation Of Duties)

  • Am Process Documentation (Policies, Guidelines)

  • Am Workflows

  • Sod Process, Sod Matrix

  • Highly Privileged Access (Hpa)/pam

  • Marisk

  • Regulatory Requirements And Guidelines (Ecb, Bafin, Bait, Bsi)

  • Technical Documentation

  • Requirements Analysis

  • It Systems Integration Test Management

  • Itil Process Management

  • Network Optimization

  • Network Quality

  • Project Management And Coordination: Gsm, Umts, Gprs Networks

  • Mobile Communication Systems Engineering

  • Project Management

  • Program Management

  • Project Coordination

  • Test Management

  • Integration Test Management

  • It Service

  • Research

  • Project & Process Management: Methods & Skills

  • Prince2 Pm Foundation Certificate In Project Management (Pr2f)

  • Prince2 Pm Practitioner

  • Itil 2011 Process Management

  • Itil Foundation Certificate In It Service Management (Itilf)

  • Itil Service Strategy Certificate In It Service Management (Itilss)

  • Itil Service Design Certificate In It Service Management (Itilsd)

  • Itil Service Transition Certificate In It Service Management (Itilst)

  • Itil Service Operation Certificate In It Service Management (Itilso)

  • Itil Continual Service Improvement Certificate In It Service Management (Itilcsi)

  • Itil Managing Across The Lifecycle Certificate In It Service Management (Itilmalc)

  • Ms Project 2003, 2010 & 2016

  • Ms Visio 2010

  • Mobile Communication Systems Engineering

  • Gsm (900, 1800), Gprs, Umts, Atm, Sdh, Tetra

  • Technology: Siemens, Ericsson, Motorola (Handsets)

  • Ms Project 2003, 2010 & 2016

  • Excel

  • Confluence

  • Hpqc/hp-alm

  • Jira & Confluence

  • Ms Office

  • Ms Powerpoint 2016

  • Ms Visio 2010

Languages

French
Native
German
Advanced
English
Intermediate

Education

Jul 1998 - Oct 2001

TU Berlin

Doctor of Engineering Science · Electrical Engineering and Computer Science · Berlin, Germany

Oct 1994 - Jun 1997

TU Berlin

Diploma · Electrical Engineering/Telecommunications · Berlin, Germany

Oct 1992 - Jun 1994

TU Berlin

Pre-Diploma · Electrical Engineering · Berlin, Germany

Certifications & licenses

ITIL® Foundation Certificate In IT Service Management (ITIL®F)

New Horizons - Gates training GmbH &Co. KG – Stuttgart

ITIL®v3 2011 Expert

New Horizons - Gates training GmbH &Co. KG – Stuttgart

Process Manager ITIL® Continual Service Improvement Certificate in IT Service Management (ITIL®CSI)

New Horizons - Gates training GmbH &Co. KG – Stuttgart

Process Manager ITIL® Managing Across the Lifecycle Certificate in IT Service Management (ITIL®MALC)

New Horizons - Gates training GmbH &Co. KG – Stuttgart

Process Manager ITIL® Service Design Certificate in IT Service Management (ITIL®SD)

New Horizons - Gates training GmbH &Co. KG – Stuttgart

Process Manager ITIL® Service Operation Certificate in IT Service Management (ITIL®SO)

New Horizons - Gates training GmbH &Co. KG – Stuttgart

Process Manager ITIL® Service Strategy Certificate in IT Service Management (ITIL®SS)

New Horizons - Gates training GmbH &Co. KG – Stuttgart

Process Manager ITIL® Service Transition Certificate in IT Service Management (ITIL®ST)

New Horizons - Gates training GmbH &Co. KG – Stuttgart

PRINCE2 Foundation And PRINCE2 Practitioner

NH IT4ME Training and Consulting GmbH - München

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