Melanie S.

360° - Marketing & CRM Expert

Lübeck, Germany

Experience

Nov 2024 - Jan 2025
3 months
Hanover, Germany

Microsoft Dynamics 365 CRM Expert

VIER.AI

Industry: Software and IT services

  • bug fixing in CRM (Microsoft Dynamics 365)
  • creation of automation nurture programs
  • creation of multi-stage digital email sequences along the customer journey
  • content creation and design
  • modeling lead generation process
Jul 2024 - Present
1 year 2 months
Lübeck, Germany

Marketing Manager

Lebensfreude Messen

Industry: Event organizer

  • developing marketing plans
  • implementing marketing activities, e.g., digital mailings (newsletters)
  • managing Meta Business Suite
  • designing ad materials
  • developing new marketing approaches
  • digitizing manual processes
Apr 2024 - Jul 2024
4 months
Rostock, Germany

Campaign & Trade Marketing Manager

AIDA Cruises

Industry: Tourism

  • coordinating key account marketing activities for travel agencies
  • compiling content for newsletters, ads, etc.
  • revising the structure in the tool's media library
  • coordinating ad campaigns
Apr 2024 - Jul 2024
4 months
Hamburg, Germany

Marketing Activation Manager

Essity GmbH

Brand: TENA Industry: Healthcare & Medical

  • full project planning, concept development, and implementation of a webinar
  • support with individual tasks, e.g., creating company presentations, producing an image film
  • support with to-dos for events & conferences
  • concept for internal product placement of the TENA brand
Apr 2024 - Jun 2024
3 months

Change Manager

Buntstift GmbH

Industry: Tax consultancy

  • digitization of manual document processes
  • automation of filing processes
  • implementation of a company-wide appointment booking tool
  • training on new workflows
Jan 2024 - Apr 2024
4 months

Project & Change Management Lecturer

Learning Digital GmbH

Industry: Education

  • delivering lectures
  • independently preparing courses
  • creating and grading exams
  • point of contact for students
Jan 2024 - Mar 2024
3 months
Stuttgart, Germany

Marketing and Sales Assistant

Bold & Epic GmbH

Account: DISROOPTIVE GbR Industry: AI/machine learning

The project assignment is long-term, so new tasks come up irregularly, e.g.

  • presenting software demos to interested parties
  • creating related documents and proposals
Oct 2023 - Oct 2025
2 years 1 month
Ravensburg, Germany

Marketing Manager & Web Development

COMMON Germany e.V.

Product: iFutureKit Industry: IT and NGO

  • relaunch of the i-FutureKit.de website
  • my goal was to create a professional, high-quality design for the blog section to provide greater value to association members. I developed the new website on a WordPress basis using the Divi theme and also updated graphics and texts.
  • marketing of the "future and I" podcast
  • placement and SEO measures for the blog section
Oct 2023 - Mar 2024
6 months
Leipzig, Germany

Senior Project Manager

mogic GmbH

Account: stepstone | ecovery | Chemnitzer Verkehrsbetriebe Industry: online job board | healthcare | local transport & mobility

I was responsible for leading and coordinating concurrent web, software, and app projects. My core task was always to keep an overview of all project elements. I coordinated interdisciplinary teams, working closely with developers and software testers. I tracked project stages in the JIRA project tool environment. In addition, I facilitated technical and professional discussions, especially in automation projects. I also led workshops with clients.

Sep 2023 - Oct 2023
2 months
Essen, Germany

Project Lead Event

Pushfire GmbH (We are Error)

Account: Kia DE Industry: Automotive & e-mobility

For the launch of the Kia EV9, I led the planning, coordination, and oversight of all aspects of the roadshows in 8 shopping malls and the setups at 10 dealer events. These tasks included managing the various trades as well as overall project management.

Jun 2023 - Oct 2023
5 months
Mannheim, Germany

Senior Project Manager

VOON Werbeagentur GmbH

Account: GWM ORA DE Industry: Automotive & e-mobility

The task was coordinating ad materials and marketing activities. The main goal was to deliver projects on time, within the set budget, and at the highest quality. In addition, I created processes for CRM campaigns with HubSpot, designed mailings, built and monitored the automation funnel along the customer journey, and launched the newsletter distribution.

Jun 2023 - Aug 2023
3 months
Hamburg, Germany

Social Media Project Manager

Agentur EProfessional

Account: Hugo Boss Industry: Fashion

In my role coordinating and overseeing ad campaigns and projects, my focus was on managing campaigns across all channels. My goal was to ensure that the client was competently supported at every stage. Special value was placed on clear and effective communication of creative briefs within our team. I was also responsible for cost control of the ad activities.

Feb 2023 - Mar 2023
2 months
Gera, Germany

Marketing concept development for a dance show

Reset Production GmbH

Industry: Entertainment

The goal of the marketing concept was to attract families as the target audience for an Irish dance tribute show. The strategy included not only marketing measures for digital channels and interactive content but also incentives for partnerships and the use of print media. This holistic approach led to an increased ticket demand.

Jun 2022 - Nov 2022
6 months
Cologne, Germany

Account Manager / Project Manager

Agentur Rotwild GmbH

Account: ERGO & DKV Industry: Insurance

I oversaw ad campaigns and projects, focusing not only on managing the campaigns across various channels but also on intensive client consulting. I also handled postal mailings and supported the creation of sales materials for insurance agents.

Apr 2022 - May 2023
1 year 2 months
Cologne, Germany

Senior Marketing Manager

GS1 Germany GmbH

Permanent part-time position Industry: Technology consulting

For the B2B congress "ECR Tag", I developed marketing strategies to increase event attendance. I led marketing campaigns and coordinated the creation of promotional materials to build interest in the ECR Tag. During my work, I efficiently monitored the budget and analyzed marketing performance. I was also responsible for implementing Microsoft Dynamics 365 CRM software for the marketing department and independently created digital mailings, from funnel formation and concept to distribution.

Apr 2018 - Mar 2022
4 years
Cologne, Germany

Marketing Manager

Toyota & Lexus Insurance Services

Permanent full-time position Industry: Insurance & automotive Brands: Toyota and Lexus

As the leader of a marketing team of 4, I managed 360° campaigns for the launch of complex products like hybrid and telematics insurance, achieving a 40% acquisition rate. I managed a six-figure budget and represented business interests internationally, overseeing KPI reports. Another focus of my work was sales-oriented integration and design of incentives for top-performing insurance agents. I was also responsible for stakeholder management with the dealer network. Additionally, I coordinated IT implementation projects.

Dec 2017 - Mar 2018
4 months
Cologne, Germany

Project Manager / Account Manager

K3 Pool GmbH Agentur Ateliers

Industry: Advertising and automotive Brands: Porsche

I organized a roadshow and coordinated the required ad materials. The tasks included detailed planning and execution, which were crucial to brand presence and customer engagement.

Feb 2017 - Nov 2017
10 months
Euskirchen, Germany

Marketing Specialist

Autohaus Rolf Horn GmbH

Permanent full-time position Industry: Car dealership Brands: BMW, MINI, Alpina, Vespa

My work included designing and implementing sales-promoting campaigns for manufacturer brands, both online and offline. I was responsible for developing and producing digital and print media, such as banners, ads, flyers, and mailings, and I managed the company's websites, ensuring their continuous improvement. An important part of my work was also analyzing the implemented measures and regularly reporting the results to management. I also managed events and coordinated with external service providers to ensure a smooth execution of marketing projects. Finally, my tasks included applying for, processing, and monitoring advertising subsidies.

Aug 2015 - Apr 2016
9 months
Stuttgart, Germany

Project Manager

netzwerk P Produktion GmbH

Permanent full-time position Industry: Smart home technology Brands: BOSCH Smart Home

I was responsible for organizing and handling various projects. This included detailed documentation and project controlling to ensure process, cost, and schedule adherence. A central part of my role was client support and co-development of POS materials, such as shelf displays and secondary placements. Additionally, I created proposals and coordinated graphics, always keeping quality control in focus.

Aug 2010 - Jul 2015
5 years
Karlsruhe, Germany

Marketing Communication Specialist

Karlsruher Bädergesellschaft mbH

Permanent full-time position Industry: Public sector / tourism & leisure

In my role, I was fully responsible for marketing eight swimming pools. My tasks included launching a kids' club as an innovative marketing tool. I designed, planned, and carried out large events with over 5,000 guests. I also handled graphic design and implemented various personnel marketing measures.

Mar 2010 - Jul 2010
5 months
Pforzheim, Germany

Assistant for Web Product Management

Manpower GmbH & Co. KG

Client: Rajapack GmbH Permanent full-time position Industry: Packaging industry

I was responsible for writing SEO-optimized product texts and maintaining and updating products in the webshop to optimize online presence and user experience.

Aug 2008 - Aug 2009
1 year 1 month
Pforzheim, Germany

Marketing Director and Liaison

mbs Studios Pforzheim GmbH

Permanent full-time position Industry: Photography Brands: Quelle, Metro, Otto

I was responsible for building a marketing department with three employees and training two apprentices. My tasks included organizing and managing trade show appearances, client support, project coordination, as well as designing catalogs, selecting shots, and booking models.

Jun 2008 - Jul 2008
2 months
Karlsruhe, Germany

Marketing Communication Specialist

2k kreativkonzept GmbH

Permanent full-time position Industry: Advertising agency Brands: various

  • I was responsible for scheduling, coordinating, and executing marketing projects. This included careful planning and organization to ensure all projects were completed on time and efficiently.
  • I also handled purchasing print products, ad materials, and services, always considering quality, timing, and cost efficiency.
Jun 2006 - May 2008
2 years
Karlsruhe, Germany

Apprentice as Marketing Communication Specialist

B+A Montana Networks GmbH / 2k kreativkonzept GmbH

Vocational training in a dual system.

  • Internship and entry into the first year at B+A Montana Networks GmbH, Karlsruhe
  • 2nd and 3rd year at 2k kreativkonzept GmbH
  • Final grade: 2.6 (IHK Karlsruhe)
Sep 2003 - May 2006
2 years 9 months
Karlsruhe, Germany

Apprentice Legal Assistant

Rechtsanwälte Dr. May & Kollegen / Rechtsanwälte Heckert & Kollegen

Vocational training in a dual system.

  • 1st year: Rechtsanwälte Dr. May & Kollegen
  • 2nd and 3rd year: Rechtsanwälte Heckert & Kollegen
  • Final grade: 2.6 (Karlsruhe Bar Association)
Aug 2001 - Feb 2003
1 year 7 months
Freiburg im Breisgau, Germany

Apprentice Medical Assistant

Orthopädische Praxis und Gelenk-Klinik Dr. Baum

  • 1st and 2nd year of vocational training. No degree.

Summary

With my cheerful and open nature, as a freelancer I bring my motivation and expertise to both tactical and operational projects. I also work with equal dedication as an interim manager, where I take on assignments with a strategic approach, extended decision-making authority, and personnel responsibility.

With my cheerful and open nature, I see life as an exciting learning journey where every change is a wonderful opportunity. With this positive attitude, I take a bird's-eye view in my daily work, so I quickly spot new possibilities. This overview helps me develop innovative courses of action and optimize existing processes effectively. As a result, I always respond agilely and purposefully to dynamic demands.

My experience includes developing marketing strategies for products and services, running digital campaigns, and managing events. In doing so, I position the unique selling points of the offering along the customer journey at the right touchpoints and in suitable formats.

In both roles, I am always open to new challenges and have made a name for myself by carrying out projects with passion and a strong hands-on mentality.

With modern platforms and tools, I execute projects – efficiently, resource-consciously, and transparently, always keeping an eye on customer needs, timing, and budget.

KEY AREAS OF WORK:

  • Project and process management
  • strategic 360° marketing concept
  • planning & implementation of marketing campaigns
  • media planning using advertising budget (paid)
  • social media marketing: editorial planning & content creation for all channels
  • touchpoint content marketing through storytelling & funnel building
  • event management
  • sales strategy and support
  • stakeholder and client management
  • media design and format adaptation
  • execution and analysis of CRM marketing campaigns
  • budget monitoring and performance tracking
  • process management including process modeling, e.g., end-to-end funnel journeys

SOFTWARE & TOOLS

  • web development & backend maintenance with CMS: WordPress, Typo3
  • performance management and tracking: Google Looker Studio & Social Business Suite, Google Analytics, Google Tag Manager
  • creation of creatives and ad materials: Adobe Creative Suite, Canva
  • project management and collaboration tools: Zoho, Monday, Asana, JIRA, Trello, ClickUp, MS Teams
  • CRM and sales platforms & automation: Salesforce Marketing Cloud, HubSpot, MS Dynamics 365 Marketing, Zoho One
  • use of generative AI: Jasper, ChatGPT-4, Beautiful, Funnelytics, Midjourney, etc.
  • process modeling: draw.io or Visio

Languages

German
Native
English
Intermediate

Education

Feb 2009 - Jun 2013

IHK Karlsruhe

Media Specialist, Web & Print · Media Specialist · Karlsruhe, Germany · 3.0

Jun 2006 - May 2008

IHK Karlsruhe

Vocational training as Marketing Communication Specialist · Marketing Communication · Karlsruhe, Germany · 2.6

Sep 2003 - May 2006

Rechtsanwaltskammer Karlsruhe

Vocational training as Legal Assistant · Legal Assistant · Karlsruhe, Germany · 2.6

...and 1 more

Certifications & licenses

Business English CEF B1.1

Berlitz Language School

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