Melanie S.

360° Marketing & CRM Expert

Lübeck, Germany

Experience

Nov 2024 - Jan 2025
3 months
Hanover, Germany

Microsoft Dynamics 365 CRM Expert

VIER.AI

Industry: Software and IT services

  • Bug fixing in CRM (Microsoft Dynamics 365)
  • Creating nurturing automations
  • Creating multi-stage digital email sequences along the customer journey
  • Content creation & design
  • Modeling a lead generation process
Jul 2024 - Present
1 year 5 months
Lübeck, Germany

Marketing Manager

Lebensfreude Messen

Industry: Event organizer

  • Developing marketing plans
  • Implementing marketing measures, e.g., digital mailings (newsletters)
  • Managing Meta Business Suite
  • Designing marketing materials
  • Further developing new marketing approaches
  • Digitizing manual processes
Apr 2024 - Jul 2024
4 months
Rostock, Germany

Campaign & Trade Marketing Manager

AIDA Cruises

Industry: Tourism

  • Coordinating key account marketing activities for travel agencies
  • Compiling content for newsletters, ads, etc.
  • Revamping structure in the tool media library
  • Coordinating advertising campaigns
Apr 2024 - Jul 2024
4 months
Hamburg, Germany

Marketing Activation Manager

Essity GmbH

Brand: TENA Industry: Healthcare & medical

  • Full project planning, concept development, and execution of a webinar
  • Support with individual tasks, e.g., creating corporate presentations, producing a brand film
  • Support with event & conference to-dos
  • Concept for internal product placement of the TENA brand
Apr 2024 - Jun 2024
3 months

Change Manager

Buntstift GmbH

Industry: Tax consultancy

  • Digitizing manual document handling processes
  • Automating filing processes
  • Implementing a company-wide appointment booking tool
  • Training on new workflows
Jan 2024 - Apr 2024
4 months

Lecturer for Project & Change Management

Learning Digital GmbH

Industry: Education

  • Delivering lectures
  • Independently preparing courses
  • Creating and grading exams
  • Point of contact for learners
Jan 2024 - Mar 2024
3 months
Stuttgart, Germany

Marketing and Sales Assistant

Bold & Epic GmbH

Account: DISROOPTIVE GbR Industry: AI / Machine Learning

The project is long-term, so new tasks come up irregularly, e.g.

  • Presenting software demos to interested parties
  • Creating related materials and proposals
Oct 2023 - Oct 2025
2 years 1 month
Ravensburg, Germany

Marketing Manager & Web Development

COMMON Germany e.V.

Product: iFutureKit Industry: IT and NGO

  • Relaunched the website i-FutureKit.de
  • My goal was to design the blog section professionally and with high quality to create more value for the association's members. I developed the new website on WordPress using the Divi theme and also updated graphics and texts.
  • Marketing of the "future and I" podcast
  • Placement and SEO measures for the blog section
Oct 2023 - Mar 2024
6 months
Leipzig, Germany

Senior Project Manager

mogic GmbH

Clients: Stepstone | Ecovery | Chemnitz Transport Authority Industry: Online job board | Health | Public transport & Mobility

I was responsible for leading and coordinating simultaneous web, software, and app projects. My core task was to always keep an overview of all project elements. I coordinated interdisciplinary teams, working closely with developers and software testers. I tracked project stages in the JIRA project tool environment. In addition, I moderated technical and subject-related discussions, especially in automation projects. I also led workshops with clients.

Sep 2023 - Oct 2023
2 months
Essen, Germany

Project Lead Event

Pushfire GmbH (We are Error)

Account: Kia DE Industry: Automotive & E-Mobility

For the launch of the Kia EV9, I led the planning, coordination, and oversight of all aspects of the roadshows in 8 shopping malls and the presentations at 10 dealer events. These tasks covered both managing the different trades and the overall project management.

Jun 2023 - Oct 2023
5 months
Mannheim, Germany

Senior Project Manager

VOON Werbeagentur GmbH

Account: GWM ORA DE Industry: Automotive & Electromobility

My task was to coordinate advertising materials and marketing activities. The main goal was to deliver projects on time, within the set budget, and with top quality. I also created processes for CRM campaigns with HubSpot, designed mailings, built and monitored the automation funnel along the customer journey, and launched the newsletter mailings.

Jun 2023 - Aug 2023
3 months
Hamburg, Germany

Social Media Project Manager

Agentur EProfessional

Account: Hugo Boss Industry: Fashion

In my role coordinating and overseeing ad campaigns and projects, I focused on managing campaigns across all channels. My goal was to ensure the client side was competently supported at every stage. Special emphasis was placed on clear and effective communication of briefs for creative content within our team. I was also responsible for controlling the costs of advertising activities.

Feb 2023 - Mar 2023
2 months
Gera, Germany

Development of Marketing Concept for a Dance Show

Reset Production GmbH

Industry: Entertainment

The goal of the marketing concept was to attract families as the target audience for an Irish dance tribute show. The strategy included not only marketing measures for digital channels and interactive content, but also incentives for partnerships and the use of print media. This holistic approach led to increased ticket demand.

Jun 2022 - Nov 2022
6 months
Cologne, Germany

Account Manager / Project Manager

Agentur Rotwild GmbH

Account: ERGO & DKV Industry: Insurance

I oversaw ad campaigns and projects, focusing not only on managing campaigns across various channels but also on providing in-depth client consulting. I also handled postal mailings and assisted in creating sales materials for insurance agents.

Apr 2022 - May 2023
1 year 2 months
Cologne, Germany

Senior Marketing Manager

GS1 Germany GmbH

Permanent part-time position Industry: Technology Consulting

For the B2B congress "ECR Tag", I developed marketing strategies to increase event attendance. I led marketing campaigns and coordinated the creation of promotional materials to generate interest in the ECR Tag. During my work, I efficiently managed the budget and analyzed marketing performance. I was also responsible for implementing Microsoft Dynamics 365 CRM software for the marketing department and independently created digital mailings, from funnel building and concept to distribution.

Apr 2018 - Mar 2022
4 years
Cologne, Germany

Marketing Manager

Toyota & Lexus Insurance Services

Permanent full-time position Industry: Insurance & Automotive Brands: Toyota and Lexus

As the leader of a marketing team of four, I ran 360° campaigns for the launch of complex products like hybrid and telematics insurance, achieving a 40% acquisition rate. I managed a six-figure budget. I represented the company's interests internationally and owned the KPI reports. Another focus of my work was the sales-driven integration and design of incentives for top-performing insurance agents. I was also responsible for stakeholder management with the dealer network. Additionally, I coordinated IT implementation projects.

Dec 2017 - Mar 2018
4 months
Cologne, Germany

Project Manager / Account Manager

K3 Pool GmbH Agentur Ateliers

Industry: Advertising and Automotive Brands: Porsche

I organized a roadshow and coordinated the required marketing materials. My tasks included detailed planning and execution, which was crucial for brand visibility and customer loyalty.

Feb 2017 - Nov 2017
10 months
Euskirchen, Germany

Marketing Specialist

Autohaus Rolf Horn GmbH

Permanent full-time position Industry: Automotive Retail Brands: BMW, MINI, Alpina, Vespa

My role included planning and executing sales-driving campaigns for manufacturer brands, both online and offline. I was in charge of developing and producing digital and print media like banners, ads, flyers, and mailings, and I maintained the company's websites, ensuring their ongoing improvement. An important part of my work was analyzing the actions taken and reporting the results regularly to management. I also managed events and coordinated with external vendors to ensure a smooth delivery of marketing projects. Finally, I handled the application, processing, and monitoring of advertising subsidies.

Aug 2015 - Apr 2016
9 months
Stuttgart, Germany

Project Manager

netzwerk P Produktion GmbH

Permanent full-time position Industry: Home Automation Technology Brands: BOSCH Smart Home

I was responsible for organizing and handling various projects. This included careful documentation and controlling of projects to ensure processes, costs, and timelines stayed on track. A key part of my role was client support and co-developing POS materials like shelf displays and secondary placements. I also prepared proposals and coordinated graphics, always keeping quality control in mind.

Aug 2010 - Jul 2015
5 years
Karlsruhe, Germany

Marketing Communications Specialist

Karlsruher Bädergesellschaft mbH

Permanent full-time position Industry: Public Sector / Tourism & Leisure

In my role, I was fully responsible for marketing eight swimming pools. My tasks included launching a kids' club as an innovative marketing tool. I planned, organized, and ran large events with over 5,000 guests. I also did graphic design and carried out various personnel marketing activities.

Mar 2010 - Jul 2010
5 months
Pforzheim, Germany

Assistant for web product management

Manpower GmbH & Co. KG

Client: Rajapack GmbH Permanent full-time position Industry: Packaging industry

I was responsible for writing SEO-optimized product descriptions and maintaining and updating the products in the webshop to optimize online presence and user experience.

Aug 2008 - Aug 2009
1 year 1 month
Pforzheim, Germany

Marketing Manager and Client Liaison

mbs Studios Pforzheim GmbH

Permanent full-time position Industry: Photography Brands: Quelle, Metro, Otto

I was responsible for building a marketing department with three employees and training two apprentices. My tasks included organizing and coordinating trade show appearances, client service, project coordination, as well as designing catalogs, selecting shots, and booking models.

Jun 2008 - Jul 2008
2 months
Karlsruhe, Germany

Marketing Communications Specialist

2k kreativkonzept GmbH

Permanent full-time position Industry: Advertising agency Brands: various

  • I was responsible for scheduling, coordinating, and executing marketing projects. This involved careful planning and organization to ensure that all projects were completed on time and run efficiently.
  • Additionally, I handled the procurement of print products, promotional items, and services, always considering quality, deadlines, and cost efficiency.
Jun 2006 - May 2008
2 years
Karlsruhe, Germany

Apprentice in marketing communications

B+A Montana Networks GmbH / 2k kreativkonzept GmbH

Vocational training in a dual system.

  • Internship and entry into the 1st year at B+A Montana Networks GmbH, Karlsruhe
  • 2nd and 3rd year at 2k kreativkonzept GmbH
  • Final grade: 2.6 (IHK Karlsruhe)
Sep 2003 - May 2006
2 years 9 months
Karlsruhe, Germany

Apprentice legal assistant

Rechtsanwälte Dr. May & Kollegen / Rechtsanwälte Heckert & Kollegen

Vocational training in a dual system.

  • 1st year: Dr. May & Colleagues Law Firm
  • 2nd and 3rd year: Heckert & Colleagues Law Firm
  • Final grade: 2.6 (Karlsruhe Bar Association)
Aug 2001 - Feb 2003
1 year 7 months
Freiburg im Breisgau, Germany

Trainee Medical Assistant

Orthopedic Practice and Joint Clinic Dr. Baum

  • and second year of vocational training. No degree.

Summary

With my cheerful and open personality as a freelancer, I bring my motivation and expertise to both tactical and operational projects. Likewise, I work with dedication as an interim manager, taking on assignments with a strategic approach, extended decision-making authority, and personnel responsibility.

With my cheerful and open personality, I see life as an exciting learning journey where every change is a wonderful opportunity. With this positive attitude, I take a bird's-eye view in my day-to-day work, quickly spotting new possibilities. This overview helps me develop innovative approaches and optimize existing processes effectively. As a result, I always respond to dynamic requirements with agility and focus.

My experience includes developing marketing strategies for products and services, running digital campaigns, and event management. I position the unique selling points of each offering along the customer journey at the right touchpoints and in appropriate formats.

In both roles, I am always open to new challenges and have made a name for myself by executing projects with passion and a strong hands-on mentality.

I use modern platforms and tools to deliver projects – efficiently, with minimal resources, and transparently, always keeping an eye on customer needs, timing, and budget.

KEY AREAS OF EXPERTISE:

  • Project and process management
  • Strategic 360° marketing concept
  • Planning & execution of marketing campaigns
  • Media planning with paid advertising budget
  • Social media marketing: editorial planning & content creation for all channels
  • Touchpoint content marketing through storytelling & funnel building
  • Event management
  • Sales strategy and support
  • Stakeholder and client management
  • Media design & format adaptation
  • Execution and analysis of CRM marketing campaigns
  • Budget monitoring and performance tracking
  • Process management incl. process modeling, e.g., holistic funnel journeys

SOFTWARE & TOOLS

  • Web development & backend maintenance with CMS: WordPress, Typo3
  • Performance control & tracking: Google Looker Studio & Social Business Suite, Google Analytics, Google Tag Manager
  • Creative & asset creation: Adobe Creative Suite, Canva
  • Project management & collaboration tools: Zoho, Monday, Asana, Jira, Trello, ClickUp, MS Teams
  • CRM & sales platforms & automation: Salesforce Marketing Cloud, HubSpot, MS Dynamics 365 Marketing, Zoho One
  • Generative AI applications: Jasper, ChatGPT-4, Beautiful, Funnelytics, MidJourney, etc.
  • Process modeling: draw.io or Visio

Languages

German
Native
English
Intermediate

Education

Feb 2009 - Jun 2013

IHK Karlsruhe

Media Specialist, Web & Print · Media Specialist · Karlsruhe, Germany · 3,0

Jun 2006 - May 2008

IHK Karlsruhe

Apprenticeship as a Marketing Communication Clerk · Marketing Communication · Karlsruhe, Germany · 2,6

Sep 2003 - May 2006

Rechtsanwaltskammer Karlsruhe

Vocational training as a Legal Assistant · Legal Assistant · Karlsruhe, Germany · 2,6

...and 1 more

Certifications & licenses

Business English CEF B1.1

Berlitz Language School

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