Markus Munk
Business Analyst and Project Manager
Experience
Jul 2024 - Feb 2025
8 monthsLeipzig, Germany
Business Analyst and Project Manager
Sachsenlotto GmbH
- Business analysis of the Instant Win Games segment (financials, IT landscape, organization, customers)
- Gap analysis and resulting requirements, project planning, milestone planning, stakeholder management, risk analysis, project documentation, playbooks
- Successful setup of sales activities and sales processes for Instant Win Games
Feb 2024 - Feb 2025
1 year 1 monthZug, Switzerland
Project Manager and Head of Products + Sales
B10 Char AG
- Project management for the construction and operation of a biochar plant in South Africa
- Project planning (tasks, time and resources), milestone planning, stakeholder management, risk analysis, project documentation, playbooks
- Project controlling including carbon footprint and business case for the construction and operation of a biochar plant
- Selection of certification company for CO2 certificates and taking lead in preparation and execution of certification
- Recruitment: creating profiles for accountants, engineers, laboratory staff in coordination with stakeholders
- Monthly reporting including risk analyses to the CEOs
Nov 2023 - Jan 2024
3 monthsBerlin, Germany
Venture Building
Cobee
- Validating the business model for renting equipped workspaces in the beauty & health sector
- Execution of software development, UX, legal, tax, marketing and sales
- Building an omnichannel sales concept online/offline for the ramp-up phase
Jan 2023 - Oct 2023
10 monthsProject Manager Telco E-Commerce – IoT Platform
Giesecke + Devrient
- Project goal: building a B2B platform for the new small/medium enterprise segment
- Business analysis of existing corporate processes for large enterprise clients (SAP) and processes of an acquired startup including their system landscape and inRiver PIM system
- Gap analysis, design, documentation (UML) and content preparation of new processes
- Design and implementation of adapted service design in ServiceNow
- Coordination with international internal and external top stakeholders from all areas and countries
- Special focus on compliance, export control and tax regulations
- Roadmap, milestone planning, coordination of (agile) feature and enhancement implementation
- Launch including KPI setup and handover to the e-commerce team
- Budget responsibility, reporting and communication at all levels, including C-level
Mar 2020 - Jul 2022
2 years 5 monthsBerlin, Germany
CEO
LIZ Smart Office GmbH
- Strategic development of the company from MVP status to a fast-growing business with 150 B2B clients and 80,000 employee licenses
- Strategic evolution of the business model and building the sales, marketing, customer success and DevOps teams, plus managing agencies for online marketing and sales
- Leading the development of the LIZ IoT desk sensor and the LIZ IoT platform
- Building a strong customer network and creating a multiplier program
Jan 2019 - Oct 2019
10 monthsInterim Managing Director
Bonnier - Deutsche-Wirtschafts-Nachrichten
- Strategic development of the company with a clear focus on further digitalization
- Evolving the paid content offering, journalistic formats and products in alignment with the editor-in-chief
- Introducing KPI-driven management and adjusting processes and operations
- Reporting to shareholders
Mar 2018 - Dec 2018
10 monthsBerlin, Germany
Project Manager
Cornelsen
- Developing new CRM processes for sales and recruiting
- Requirements management including gap analysis with sales and marketing, guiding implementation
- Time and resource planning, stakeholder management, project controlling, workshops
- Project reporting in status and steering committee meetings (C-level)
- Project documentation, creating playbooks, training staff on new processes
Nov 2016 - Jan 2018
1 year 3 monthsGermany
Project Manager Paid Content Implementation
Funkemedien NRW
- Business analysis and development of product and pricing strategy for paid content launch
- Competitive analysis and introducing reporting structures for content management
- Change management: building processes and structures between editorial, marketing and sales
- Task, time and resource planning, stakeholder management, project controlling, project analyses, audits, risk analyses
- Stakeholder management, project controlling, project analyses and audits, risk analyses
Jul 2014 - Oct 2016
2 years 4 monthsEssen, Germany
Head of Digital Sales
Funkemedien NRW
- Building the digital sales department and leading digital transformation projects
- Launching the company-wide CRM system and updating and expanding communication channels
- Project manager for the e-paper app and top 10 news apps, and a contest database with marketing automation
- Introducing agile project methods in the organization (sprints, scrum meetings, Jira, etc.)
Aug 2013 - Jun 2014
11 monthsInterim Head of Digital Product Sales BILD Print
Axel Springer SE
- Designing and managing omnichannel activities in retail, wholesale and online
Jan 2013 - Dec 2014
2 yearsBerlin, Germany
CEO
Startup Bonuslabel GmbH
- Developing an online customer loyalty system for the FMCG industry
- Designing payment processes for microtransactions including BaFin compliance
- Building manufacturer contacts, customer acquisition, developing the online portal
Jan 2012 - Jul 2013
1 year 7 monthsHamburg, Germany
Project Manager Lesershop24
Axel Springer SE
- Requirements management and coordinating further developments
- Building processes and marketing tools for AS Direct Marketing and the WELT Group
- Setting up customer care processes with the New Media team
- Task, time and resource planning, project reporting and documentation, knowledge management
- Managing operating and development budgets
Jul 2010 - Dec 2012
2 years 6 monthsBerlin, Germany
Head of BILD SHOP
BILD Digital GmbH & Co. KG
- Interim management – building the e-commerce team including the sourcing department
- Responsible for revenue targets and development budget
- Selecting the shop platform and setting up logistics, ID and payment processes
- Managing print and online media budgets
Jan 2007 - Dec 2010
4 yearsBerlin, Germany
Consulting and Project Development
- Designing, planning, controlling and executing online projects for Toshiba, MTN and others
Jan 2003 - Dec 2006
4 yearsBerlin, Germany
Technical Director
product + concept GmbH
- Building the in-house IT (DevOps, frontend & backend dev, QA)
- Consulting, process definition and requirements specification for clients
- Supply chain management: customizing supply chains for clients AOL and T-Systems
- Project control and controlling
- Clients/projects: Fujitsu-Siemens Computers, T-Systems, Deutsche BP, T-Online, AOL
Jan 1999 - Dec 2003
5 yearsBerlin, Germany
Head of E-Commerce
product + concept GmbH
- Building a scalable e-commerce platform for Deutsche BP AG
- Supply chain management: establishing a new supply chain without intermediate storage
- Designing and implementing omnichannel processes with 1,200 BP Express shops
- Executing omnichannel consumer campaigns in BP shops
- Building in-house product management for Deutsche BP and T-Online consumer shops
- Business process analysis, design and implementation for AOL (process platform for DSL contracts) and T-Systems (procurement)
- Consulting, process definition and requirements specification (omnichannel concept for MediaMarkt)
- Project management and steering committee, budget and revenue responsibility
- Clients/projects: Deutsche BP AG, AOL, MediaMarkt, T-Online
Jan 1994 - Dec 1995
2 yearsNew York, United States
Marketing Intern
Calvin Klein
- Supporting marketing and sales activities, organizing sales measures
Summary
Experienced project manager and business analyst with a strong track record across various industries and roles. Extensive experience in agile project management for both software and IoT hardware. Solid expertise in digital transformation and has delivered successful IT projects for well-known companies like Deutsche BP, AOL, Deutsche Telekom, Giesecke + Devrient, Axel Springer, Funkemedien and Lotto. First experiences with AI through building various mock-ups.
- Project Management: Planning, control and monitoring of projects with focus on processes, requirements analysis, user stories and epics, risk management and documentation. Coordination and communication with internal and external stakeholders at all levels.
- Business Analysis: Comprehensive analysis of business processes and models through data, documents and interviews. Conducting gap analyses and creating Business Process Model and Notation (BPMN). Developing and optimizing new business processes and ensuring compliance and regulatory requirements are met.
- Sales and Marketing: Building sales departments and designing sales workflows and market entry strategies. Carrying out online and offline sales activities.
- E-Commerce: Building and operating online stores and shop teams (B2B/B2C) in various industries.
Languages
German
NativeEnglish
AdvancedItalian
Elementary Education
Oct 1995 - Jun 1999
University of Applied Sciences for Business
Diplom Kaufmann (FH), Foreign Trade and International Marketing · Business Administration · Berlin, Germany
Hogeschool voor Economische Studies
International Business & Management Studies · Amsterdam, Netherlands
Certifications & licenses
PRINCE2
AXELOS
Six Sigma
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