Tina Hess
Manager Business Development & Cooperations | Procurer
Experience
Senior Manager Transformation
Goldgas GmbH
Sinse 10-2022 until now Senior Manager Transformation and Business & Organisation Developer inhouse. From 2020 until 09-2022 mainly responsible as manager business development & cooperations / authorized signatory
- Leadership of 10 business center managers and up to 15 front office managers
- Organization and implementation of market and competition analyses
- Further development of existing and development of new business areas and sales markets
- Securing or expanding market share - expansion of the division through 7 new locations
- Restructuring of the operational area
- Strategy development and preparation of business plans
- Establishment of strategic alliances
- Monitoring and reporting
Head of Sales, Procurator
EBUERO Sales & Service AG & Co. KG
Initially on a commissionary basis as a dual function. Since 01/2016 full-time responsible as Head of Sales (DACH) / authorized signatory
- Leading up to 20 employees in the areas of inbound, outbound, aftersales
- Responsibility for business development of all brands of the group in the area DACH
- Restructuring and further development of the department
- Staff build-up; development of new recruiting channels
- Development of product and training standards
- Business planning and implementation of existing and new customer relationships
- Introduction of new commission models for employees / affiliate partnerships
- Collaboration in the development of new software tools and CRM systems
- Product development in the business center area
- Development of industry-specific customer profiles and communication tools
- Acquisition and support of sales partnerships
Head of Human Resources, Procurist
Deutsche Business Services GmbH
- Management of approx. 200 employees, 10 team leaders, 6 trainers
- Restructuring of the organizational unit, development of team and management structures
- Development and implementation of a quality management system to measure service quality and evaluate employees
- Product co-development of software for service delivery
- Development and implementation of standards for product service delivery
- Development and implementation of e-learning
- Establishment of new locations
- Coordination and crisis management of all locations
- Ensuring global implementation of product standards
- Implementation of new recruiting processes
Executive Board Member Sales Cooperations
Deutsche Familienversicherung AG
- Acquisition of new and care of existing cooperation and sales partners
- Development of sales strategies in the area of GKV and company-affiliated brokers
- Acquisition successes: cooperation City BKK, IKK Gesund Plus
Key Account Manager / Group Leader
Flexitel GmbH
03/2008 Change to the sales department as key account manager
- Acquisition of new projects and clients
- Project management, implementation and controlling of customer mandates
- Development of sales strategies in the area of GKV - PKV cooperations as well as assistance and health services
- Acquired clients including Daimler Insurance Services, BKK Gesundheit (first level support)
08/2007 Grouplead; Team strength up to 15 team leaders
08/2005 Project responsible team leader; team strength up to 40 employees
09/1999 Student staff member as a consultant on the telephone
Technical Draftswoman
Architecture Firm "Burckhardt, Emch + Berger GmbH"
Participation in various projects; e.g. refurbishment of the Ministry of Defense in the "Bendlerblock" Berlin
Trainee / Employee
B & S Trading and Work GmbH
Participation in project planning and project support of the restoration of the health resort "Ust-Katschka" Perm region, Russia
Trainee
Architecture Firm "Lambrecht"
Participation in project planning and project support of several projects in the field of old building renovation and new construction
Summary
Languages
Education
Berlin Technical College
Diploma, Studies: very good, diploma thesis: excellent · Dipl. Ing. Architect · Berlin, Germany
Architecture Firm Burckhardt, Emch + Berger GmbH
Professional degree · Draftswoman in Structural Engineering · Germany · very good
Leonhard Bernstein Gymnasium
Abitur (A-levels) · Berlin, Germany · 2,1
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