Manager Business Development & Cooperations, Procurer

Since 01/2022 mainly responsible as manager business development & cooperations / authorized signatory.

Leadership of 10 business center managers and up to 15 front office managers.

• Organization and implementation of market and competition analyses.
• Further development of existing and development of new business areas and sales markets.
• Securing or expanding market share - expansion of the division through 7 new locations.
• Restructuring of the operational area.
• Strategy development and preparation of business plans.
• Establishment of strategic alliances.
• Monitoring and reporting.

• Management of approx. 200 employees, 10 team leaders, 6 trainers.
• Restructuring of the organizational unit, development of team and management structures.
• Development and implementation of a quality management system to measure service quality and evaluate employees.
• Product co-development of software for service delivery.
• Development and implementation of standards for product service delivery.
• Development and implementation of e-learning.
• Establishment of new locations.
• Coordination and crisis management of all locations.
• Ensuring global implementation of product standards.
• Implementation of new recruiting processes.

• 03/2008: Moved to the sales department as Key Account Manager. Responsibilities included acquisition of new projects and clients, project management, implementation and controlling of customer mandates, development of sales strategies in the area of GKV - PKV cooperations as well as assistance and health services, and acquired clients including Daimler Insurance Services, BKK Gesundheit (first level support).
• 08/2007: Group lead; team size up to 15 team leaders.
• 08/2005: Project responsible team leader; team size up to 40 employees.
• 09/1999: Student staff member as a telephone consultant.

• Participation in project planning and project support of the restoration of the health resort "Ust-Katschka" Perm region, Russia.