Hans Friedrich - Managing Director

Q: Where is Hans based?

Hans is based in Königswinter, Germany .

Q: What languages does Hans speak?

Hans speaks the following languages: German (Native), English (Advanced), French (Intermediate) .

Q: How many years of experience does Hans have?

Hans has at least 32 years of experience. During this time, Hans has worked in at least 17 different roles and for 15 different companies . The average length of individual experience is 1 year and 9 months . Note that Hans may not have shared all experience and actually has more experience.

Q: What is Hans's latest experience?

Hans's most recent position is Managing Director at Agens Digital GmbH .

Q: What companies has Hans worked for in recent years?

In recent years, Hans has worked for Agens Digital GmbH , IU International University , Go2Market Experts & 4-sales I Vorteil Vertrieb! , and S.C. Romcom s.r.l. .

Q: Which industries is Hans most experienced in?

Hans is most experienced in industries like Telecommunication , Retail , and Information Technology (IT) . Hans also has some experience in Professional Services , Education , and Manufacturing .

Q: Which business areas is Hans most experienced in?

Hans is most experienced in business areas like Sales , Marketing , and Strategy and Planning . Hans also has some experience in Project Management , Information Technology (IT) , and Customer Service .

Q: Which industries has Hans worked in recently?

Hans has recently worked in industries like Retail , Telecommunication , and Information Technology (IT) .

Q: Which business areas has Hans worked in recently?

Hans has recently worked in business areas like Sales , Strategy and Planning , and Marketing .

Recommended expert

Königswinter, Germany

Experience

Jan 2021 - Present

5 years 2 months

Bonn, Germany

Managing Director

Agens Digital GmbH

Strategic advice to medium-sized and large companies on the further development of sales B2B, B2C and Direct2Consumer D2C and customer service
Distribution and sales of Omni-Channel Commerce platforms (Unified Commerce) to mid market and large enterprise in Germany
Marketing of unified commerce solutions in the German market by establishing extensive online marketing
Product management and further development of commerce platforms to meet future customer requirements like seamless registration
Partner management, structuring and activation of international partners (software manufacturers)

Jan 2016 - Present

10 years 2 months

Bad Honnef, Germany

Lecturer Marketing Management

IU International University

Project management
Online marketing
Sales management
Negotiation management

Jan 2016 - Dec 2020

5 years

Berlin, Germany

Senior Partner

O'Donovan Consulting AG

Management consulting company in Bad Homburg and Berlin
Experts in customer-centric management
Focus on innovation and transformation management with project and program management

Feb 2015 - Dec 2015

11 months

Shenzhen, China

Customer Experience Principal

Huawei

Advising Huawei telecom customers worldwide on customer experience and customer satisfaction
C-Level presentations and performances from New Zealand to Canada
Participation and presentations at various international events held by Huawei
Further development of the CX platform
Development of data models on the CX platform (churn prevention)
Training of the Chinese CX sales team in solution selling

Oct 2011 - Present

14 years 5 months

Bonn, Germany

Freelancer & Owner

Go2Market Experts & 4-sales I Vorteil Vertrieb!

Management consulting company in Bonn
Business development, sales and marketing and project management in B2B2C
Focus on e-commerce, terminals, mobile marketing, cloud services, payment, mobile ecosystems and social gifting
Customer training in solution sales of ERP, CMS, DMS, CRM, IT security, hosted and cloud services, outsourcing
Selling consulting services at board or management level

Jan 2010 - Mar 2013

3 years 3 months

Senior Executive Partner

4-advice GmbH Change and Innovation

Advice to customers in the area of marketing and sales
Development of new business areas for customers
Project management for major customers
Consulting in CRM projects
Control of change management processes
Success: Setup of a B2B cloud PBX solution for the DT startup Revell

Jan 2007 - Dec 2017

11 years

Timișoara, Romania

Member of the Board, Owner and Co-Founder

S.C. RomITCom s.r.l.

IT systems provider in Romania
Headquarter in Timisoara; partner of HP, Lenovo, ELOdigital
Strategic adviser responsible for long-term strategy
Provided ECM, ERP and TK systems in the B2B area

Jun 2006 - Dec 2010

4 years 7 months

Executive Partner, Entrepreneur

Heinrich Management Consulting

Support in sales optimization for companies in the IT, telecommunications and mechanical engineering sectors
Support in project management, marketing and sales, change management, corporate management, coaching and training
Success: Acquisition of the top customers Lufthansa and HP Europe

Jun 2005 - May 2006

1 year

Mainz, Germany

VP Enterprise Business

dtms AG

Sale of IT and telecommunications services to the top 500 companies in Germany (direct and partner sales) with responsibility for sales of €70 million
Restructuring of sales and implementation of IT systems for sales control (MIS, CRM, P&L planning on a customer basis)
Transition from product sales to solution sales to achieve higher profit margins
Member of the Executive Board reporting to the CEO
Managed 6 direct reports and 25 sales representatives
Development of an international sales team and sales structures
Negotiations at board and management level
Success: Increase in contribution margins and overachievement of targets by over 35 %

May 2003 - May 2005

2 years 1 month

San Mateo, United States

Sales & Business Development Director Telecommunications & Enterprise

VoiceObjects AG

Overall responsibility for sales (direct and partner) of the VoiceObjects software (Voice Application Management System) to telecommunications network operators in Central Europe and to companies in Eastern Europe
Sale in different models: Enterprise Usage, Managed Service (SaaS), Application Service Provider based on the customer's business process
Development of an international sales team and sales structures
Negotiations at board level and presentations at various conferences in Eastern Europe
Success: Sale of the software to T-Mobile Deutsche Telekom Czech Republic and Polska Telecom and strategic partnership with Nextira One CEE

Jul 2002 - May 2003

11 months

Schwalbach am Taunus, Germany

Sales & Marketing Director Wireless Communication Division

Samsung Electronics GmbH

Overall responsibility for marketing and sales of GSM and DECT phones in Germany
Report to the Korean Managing Director
Global account support for T-Mobile International AG
Managed 17 salespeople, account managers, sales assistants and 8 marketing staff
Negotiations at board level with German mobile network operators, service providers and retailers
Target for sales of €250 million and for 900 000 mobile phones sold
Success: Achieved €310 million in sales and 1.24 million phones sold (~30 % above target)

Aug 2000 - Jun 2002

1 year 11 months

Bonn, Germany

Head of Project Management & Sales Mobile Operator & Business Development UMTS

Lucent Technologies Network Systems GmbH

End-to-end customer responsibility
Managed account managers, account consultants and project managers
Negotiations at board level
Sales responsibility of USD 120 million in 2001 and USD 600 million in 2002
Success: Established the UMTS project and won various orders from an international mobile network operator in Germany (turnover ~USD 150 million)

Feb 2000 - Jul 2000

6 months

Bonn, Germany

Head of Business Development UMTS DACH

Lucent Technologies Network Systems GmbH

Responsibility for business development UMTS in Germany, Austria and Switzerland (DACH)
Project management, marketing, business development, sales and program management
Built project team with 6 direct reports and 40 employees
Secured cooperation partners in mobile internet and network deployment
Created the Lucent UMTS story including USPs in access, core and transport network
Prepared offers and conducted contract negotiations at C-level
Success: Signing of 3 MoUs for UMTS with network operators in Germany

Jan 1998 - Dec 2000

3 years

Bonn, Germany

Head of Sales Marketing Projects & Products

T-Mobil, Deutsche Telekom MobilNet GmbH

Managed project managers in product and process development
Responsible for 3 departments: standard market T-D1, large and system customers T-D1, landline and Internet marketing DTAG and T-Online
Organized road shows and in-house exhibitions
Information management for indirect sales (500 field staff, 12 000 outlets) and direct sales of DTAG (10 000 sales staff)
Interface management between operational sales and marketing T-Mobil/DTAG/T-Online
Developed and implemented T-Mobil’s sales approval process
Personnel management of 20 employees
Success: Extremely successful market launch of new end device packages (e.g. XtraPac) and introduction of innovative product and sales information systems

Jan 1996 - Dec 2021

26 years

Timișoara, Romania

Member of the Board, Owner and Co-Founder

S.C. Romcom s.r.l.

Chairman of the Advisory Board
Telecommunications retailer in Romania founded in 1996
Head office in Timisoara with 29 stores in main cities, B2C and B2B sales
Strategic advisor responsible for long-term strategy
Business development and know-how transfer from Western Europe to Romania

Jan 1995 - Dec 1998

4 years

Stuttgart, Germany

Head of Sales Department, Stuttgart Branch

T-Mobil, Deutsche Telekom MobilNet GmbH

Marketing to business and private customers with P&L responsibility
Budget and sales responsibility for approx. 750 000 new customers per year and marketing of 500 000 devices
Operational marketing of ISDN/DSL, T-Online, T-C-Tel, T-D1, GSM terminals, Telekom terminals in indirect sales
Member of branch management; negotiated with works council on operational matters
Technical and disciplinary personnel responsibility for 15 office staff and 10 field staff
Success: Regained market leadership in southwest Germany from Mannesmann Mobilfunk

Jan 1994 - Dec 1995

2 years

Germany

Sales and Marketing Specialist, International Business Development

T-Mobil, Deutsche Telekom MobilNet GmbH

Participated in GSM applications in the Netherlands, Austria, Poland, Czech Republic, Switzerland and India
Created marketing and sales offers with products, services and pricing
Initiated market research and derived market forecasts
Selected and briefed advertising agencies
Participated in 10-year business plans
Acquired distribution channels
Success: Achieved GSM license wins in Austria, Czech Republic and Poland

Aug 1993 - Sep 1994

1 year 2 months

Schleswig, Germany

Sales Manager for Baden-Württemberg and Bavaria

MobilCom GmbH & Co. KG

Supported and acquired radio, electrical, entertainment electronics and computer retailers
Supported and acquired key accounts in the large customer business
Set up and controlled multi-level marketing (MobilCom direct)
Managed project for opening MobilCom-owned franchise retail stores (ComShops)
Organized trade fairs
Success: 350 % increase in sales and opening of 7 ComShops

Summary

With my many years of general management, marketing, CX and sales knowledge, my analytical skills and my leadership and communication experience in a dynamic international business environment, I would like to make a significant contribution to successfully implementing projects, increasing the value of the company and developing myself personally.

Extensive project management experience, with an analytical and strategic understanding of the marketing and sales process (B2B, B2C, D2C) of complex solutions, a deep knowledge of account management and excellent CRM, as well as an understanding of the finance/accounting operations of the company.

Open to other cultures and willing to work successfully with different human characters. Leading and motivating international teams in matrix organizations.

Strategic, flexible and innovative analyst with a focus on "execution" and thus translating strategy into reliable and sustainable results - "Mover & Shaker".

Highly self-motivated, reliable, well organized, concentrated, goal focused, globally oriented and hard working.

Excellent project management skills and ability to meet demanding deadlines.

Excellent interpersonal skills with a strong focus on communication, teamwork and leadership and a high level of respect and loyalty to direct reports and senior management.

Skills

B2b2c Sales: Expert In Various Complex Sales Methods (Consultative Selling, Solution Selling, Land&expand) And User Of Crm Systems To Successfully Sell Innovative Solutions To Large C-level Customers.
Omni-channel & Customer Journey: Provide Customers With Easy, Barrier-free Access To The Company's Products & Solutions.
Turning Customers Into Fans Through A Comprehensive Cem/cx Approach.
Product Management: Many Years Of Experience In Analyzing Customer Requirements, Customer Value, Developing Products And Services In Teams With R&d And Technology Experts, With The Aim Of Meeting Customer Needs And Successfully Introducing Products To The Markets.
Project Management In Complex International Projects And Using Different Project Management Methodologies Such As Scrum, Prince, Itil And Especially Common Sense. Scrum Master And Product Owner.
People Management: Motivating, Inspiring Leadership And Coaching Of International Teams And People With Different Skills And Different Cultural Backgrounds In Matrix Organizations.
Corporate Planning And Controlling: The Creation Of Business Plans And The Use Of Kpis To Control The Business And Achieve Sales Goals On A Regular Basis.
Computer Skills In Software And Systems (Microsoft And Apple, Siebel, Shopware, Hubspot, Sap, Crm, Mis, Erp, Ecm).

Languages

German

Native

English

Advanced

French

Intermediate

Education

Stanford University

Stanford, United States

Georg-August-University Göttingen and University of Cologne

Diploma in Business Administration (Diplom-Kaufmann) · Business Administration · Göttingen, Germany

Profile

Created

March 2022

Last Update

July 2024

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Hans based?

Hans is based in Königswinter, Germany.

What languages does Hans speak?

Hans speaks the following languages: German (Native), English (Advanced), French (Intermediate).

How many years of experience does Hans have?

Hans has at least 32 years of experience. During this time, Hans has worked in at least 17 different roles and for 15 different companies. The average length of individual experience is 1 year and 9 months. Note that Hans may not have shared all experience and actually has more experience.

What roles would Hans be best suited for?

Based on recent experience, Hans would be well-suited for roles such as: Managing Director, Lecturer Marketing Management, Senior Partner.

What is Hans's latest experience?

Hans's most recent position is Managing Director at Agens Digital GmbH.

What companies has Hans worked for in recent years?

In recent years, Hans has worked for Agens Digital GmbH, IU International University, Go2Market Experts & 4-sales I Vorteil Vertrieb!, and S.C. Romcom s.r.l..

Which industries is Hans most experienced in?

Hans is most experienced in industries like Telecommunication, Retail, and Information Technology (IT). Hans also has some experience in Professional Services, Education, and Manufacturing.

Which business areas is Hans most experienced in?

Hans is most experienced in business areas like Sales, Marketing, and Strategy and Planning. Hans also has some experience in Project Management, Information Technology (IT), and Customer Service.

Which industries has Hans worked in recently?

Hans has recently worked in industries like Retail, Telecommunication, and Information Technology (IT).

Which business areas has Hans worked in recently?

Hans has recently worked in business areas like Sales, Strategy and Planning, and Marketing.

What is Hans's education?

Hans holds a Bachelor in Business Administration from Georg-August-University Göttingen and University of Cologne.

What is the availability of Hans?

The availability of Hans needs to be confirmed.

What is the rate of Hans?

Hans's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.