Dennis B. - Interim CTO

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Munich, Germany

Experience

Sep 2023 - Present

2 years

Interim CTO

Automobilzulieferer

Responsible for building an independent IT department as part of an IT carve-out across four legal entities in DE/UK/China
Drafted an IT requirements specification and tendered IT service contracts
Launched an IT digitization project (migrated the company to Cloud M365 including MS Teams + telephony/SharePoint)
Established IT operations according to ITIL and ensured stable IT infrastructure operations
Implemented cost efficiency measures

Aug 2023 - Dec 2023

5 months

Interim COO

FTTH-Bauunternehmen

Conducted due diligence of the NE3 business unit and identified structural deficiencies
Implemented structural measures to improve quality
Introduced a central escalation management system
Developed new framework and individual works contracts (for subcontractor engagement) and implemented contract management including digitization with DocuSign
Launched an IT digitization project (migrated the company to Cloud M365 including MS Teams/SharePoint)
Advised management on all crisis management issues
Recruited external site managers and working students

May 2023 - Jul 2023

3 months

Interim Agile Lead / Change Manager

Internationaler Telekommunikationsanbieter

Drove the transformation to an agile organization
Defined the roadmap for implementing the transformation
Supported program management and stakeholders in understanding and applying an agile approach to complex tasks
Developed concrete improvement measures for agile ways of working, planned and coordinated their implementation
Created a framework for measuring, reporting, and tracking agile activities
Managed transformation work to ensure on-time delivery, quality, and added value

Sep 2022 - Jul 2023

11 months

Angel Investor and Consultant

living brain GmbH

Supported as an angel investor and consultant with expertise in general management and organizational development
Led the backend development project through an external nearshore partner
Worked on business development and sourcing strategies for national and international supply chains

Jan 2022 - Jun 2022

6 months

Angel Investor and Consultant

GarantieHeld UG

Supported as an angel investor and consultant with expertise in business development (e.g. B2B, B2C, UX/CX)
Served as a sparring partner for the founders, especially in general management, business planning, recruiting, and stakeholder management
Successfully organized the pre-seed funding round as lead investor (mentoring on business design and planning, pitching, and investor acquisition)

Feb 2021 - Dec 2021

11 months

Vice President

Deutsche Telekom IoT GmbH

Responsible for IoT customer success management with a focus on developing the existing customer business
Restructured and transformed traditional service management into customer-centric customer success management focused on customer experience
Project focus: sustainable customer retention and revenue growth

Jan 2019 - Jan 2021

2 years 1 month

Vice President

T-Systems International GmbH

Responsible for international delivery of IoT products with a focus on customer experience
Managed customer onboarding through professional project management, operations, service, and quality assurance, fostering long-term customer relationships
Project focus: personnel restructuring in a company-wide reorganization and identification and outsourcing of non-core activities (nearshore/offshore) in collaboration with subsidiaries in CEE and APAC

Oct 2017 - Dec 2018

1 year 3 months

Vice President

T-Systems International GmbH

Responsible for design, prototyping, development, and operation of IoT products/services with a focus on user experience and meeting customer requirements
Introduced a cross-functional agile organization as part of a company-wide restructuring, including defining new role profiles and coordinating with the works council

Jan 2016 - May 2017

1 year 5 months

Vice President

Deutsche Telekom AG

Strategically shaped, sold, developed, and operated the Business Unit Mobile Payment & mCommerce Solutions
Represented Deutsche Telekom on mobile payment topics at the GSMA
Discontinued the product and conducted a socially responsible personnel restructuring due to a strategic corporate decision

May 2015 - Sep 2017

2 years 5 months

Vice President

Deutsche Telekom AG

Responsible for developing and building an organization that allows teams to flexibly scale in size and capability
Applied agile principles in governance and design as a blueprint for reorganizing Telekom’s innovation division (including works council negotiations)

Nov 2014 - Mar 2015

5 months

Senior Vice President Product Design

Deutsche Telekom AG

Held interim responsibility for the design of all products and the design portfolio of the Telekom Group, including industrial design, interaction design, colors, materials, and image design
Took on short-term responsibility, learned a completely new field, and initiated design projects (e.g. redesign of the representative Innovation Gallery at the Telekom headquarters)

Apr 2013 - Apr 2015

2 years 1 month

Vice President

Deutsche Telekom AG

Responsible for restructuring the online marketing department of the Products & Innovation executive area into a project-oriented business, product, and network support group
Project focus: personnel restructuring as part of a company-wide reorganization

Jul 2011 - Apr 2015

3 years 10 months

Vice President

Deutsche Telekom AG

Responsible for building and expanding the supplier management landscape and implementing a nearshore outsourcing strategy for the Products & Innovation executive area
Evaluated, selected, and maintained strategic suppliers and service providers
Implemented further nearshore activities through a strategic international partner in CEE
Project focus: personnel restructuring as part of a company-wide reorganization

Jan 2010 - Jun 2011

1 year 6 months

Head of Region

T-Systems International GmbH

Responsible for all operating system services departments of T-Systems subsidiaries in the WE/CEE region within the Global Delivery Unit
Project focus: personnel restructuring as part of a company-wide reorganization and identification and outsourcing of non-core activities through nearshore/offshore collaboration with subsidiaries in CEE and APAC

Mar 2006 - Dec 2009

3 years 10 months

Member of the Management Board

T-Systems Slovakia s.r.o.

Established and led the nearshore operation for monitoring and system administration of enterprise server solutions, data (storage and backup), and network/firewall infrastructure
Project management
Recruiting
Organizational and leadership development and employee retention