Nina Gogeshvili
Business Consultant
Erfahrungen
Business Consultant
EnviaM Group
Strategy consulting and optimization of existing processes. Definition of the Incident Coordinator role. Optimization of dashboards and reporting systems. Reporting to stakeholders. Team size: 1. Tools: ServiceNow, Visio
Implementation Consultant
District office and schools Bavaria
Structure of CMDB architecture. Reporting to stakeholders. Team size: 8. Tools: efecte, Python, XML
Application Management Consultant
UPD The University Psychiatric Services Bern
Strategy consulting and optimization of existing processes. Fixing major problems in the OMNITRACKER tool and interfaces. Power user and helpdesk support after adjustments. Coordination, Control of third-party service providers, OMNITRACKER Developers, as well as internal departments of the customer. Execution of requirement engineering for Process automation. Leading workshops on ITSM Architecture and product features, testing with various working groups internally and externally, bug fixing and implementation, Scripting (VBS). Budget planning and monitoring. Reporting to stakeholders. Coordination and Implementation of follow-up adaptations. Team size: 1. Tools: OMNITRACKER, Active Directory, Exchange, VBS
Lead Consultant
IT Security Consulting Company
Lead Consulting for implementation and migration of efecte ITSM system. Coordination, Implementation, customizing of Self-Service Portal, Ticketing System backend and project rollout. User and Admin Trainings (efecte). Control of third-party service providers, efecte Developers, as well as internal departments of the customer. Execution of requirement engineering for Process automation. Leading workshops on ITSM Architecture and product features, testing with various working groups internally and externally, bug fixing and implementation, Scripting (Python). Budget planning and monitoring. Reporting stakeholders. Resource and time management for development and marketing. Coordination and Implementation of follow-up adaptations. Team size: 12. Tools: efecte, Trello, Python, XML, MS Visio, MS Power Point
Implementation Consultant
Financial Services Company
Consulting for implementation and migration of JIRA Service Management system. Implementation, customizing of Self-Service Portal, Ticketing System backend, Import of old Incidents, Service Requests, Changes from the previous system and project rollout. User and Admin Trainings (Jira). Execution of requirement engineering for Process automation. Leading workshops on ITSM Architecture and product features, testing with various working groups internally and externally, bug fixing and implementation. Budget planning and monitoring. Reporting to external and internal stakeholders. Resource and time management for development. Coordination and Implementation of follow-up adaptations. Team size: 2. Tools: JIRA Service Management, Confluence
Lead Consultant
IT Digitalization Consulting Company
Lead Consulting for implementation and migration of efecte ITSM system. Implementation, customizing of Self-Service Portal, Ticketing System backend, Import of old Incidents, Service Requests, Changes from the previous system and project rollout. User and Admin Trainings (efecte). Execution of requirement engineering for Process automation. Leading workshops on ITSM Architecture and product features, testing with various working groups internally and externally, bug fixing and implementation, Scripting (Python). Budget planning and monitoring. Reporting to external and internal stakeholders. Resource and time management for development and marketing. Coordination and Implementation of follow-up adaptations. Team size: 3. Tools: efecte, OMNITRACKER, Python, Trello, Confluence
Lead Consultant
German Entomological Institute
Lead Consulting for implementation of CMDB and IT Service management Practices. Coordination, Implementation, customizing of Self-Service Portal, Ticketing System backend. User Training (efecte), coordination of external IT Supporters. Execution of requirement engineering for Process automation, defining user stories. Leading workshops on product features, testing with various working groups internally and externally, bug fixing, customizations, User Permission Management, Scripting (Python), support. Project rollout. Coordination and Implementation of follow-up adaptations. Team size: 1. Tools: efecte, Python, Trello, MS Visio, MS PP
Lead Consultant
German Entomological Institute
Lead Consulting for implementation and migration of efecte ITSM system. Coordination, Implementation and customizing of Self-Service Portal, Ticketing System backend, AD Migration. Self Service Portal, backend, redesign of connector and interface (Linux, Apache-Server). User Training (efecte), permanent on-site support of employees in defining user stories. Execution of requirement engineering for Process automation. Leading workshops on product features, testing with various working groups internally, bug fixing, customizations, Scripting (Python), support. Coordination and Implementation of follow-up adaptations. Team size: 1. Tools: efecte, Trello, Visio
Implementation Consultant
German Logistic Company
Implementation, customizing of Self-Service Portal, Ticketing System backend. User and Admin Trainings (efecte). Execution of requirement engineering for Process automation, defining user stories. Implementation of follow-up adaptations. Team size: 15. Tools: efecte
Lead Consultant
German Private Bank company
Process Consulting for implementation and migration of Incident, Service Request Management and Configuration Management Data Base. Implementation, customizing of Self-Service Portal, Ticketing System backend. User and Admin Trainings (efecte). Execution of requirement engineering for Process automation. Leading workshops on ITSM Architecture and product features, supporting of testing with various working groups on customer side, bug fixing, Scripting (Python). Coordination and Implementation of follow-up adaptations. Team size: 3. Tools: efecte, MS Power Point, MS Visio
Lead Consultant
Federal Network Agency
Process Consulting for implementation and migration of ITSM, CMDB and various internal Tools such as complaint management in OMNITRACKER system. Planning, Implementation, customizing of ticketing System backend. User and Admin Trainings (OMNITRACKER). Designing Crystal Reports (PDF Output). Execution of requirement engineering for Process automation. Leading workshops on Solution Architecture and product features. Supporting of testing with various working groups on customer side, bug fixing, Scripting (Visual Basic Scripting). Coordination and Implementation of follow-up adaptations. Team size: 3. Tools: OMNITRACKER, Crystal Reports, Visio, MS Power Point
Implementation Technical Consultant
IT Department of Police of Hesse
Process Consulting for implementation and migration of ITSM, CMDB and various internal Tools in OMNITRACKER system. Implementation, customizing of requirements on ticketing System backend. User and Admin Trainings (OMNITRACKER). Designing Crystal Reports (PDF Output). Supporting of testing with various working groups on customer side, bug fixing, Scripting (Visual Basic Scripting). Implementation of follow-up adaptations. Team size: 5. Tools: OMNITRACKER, Crystal Reports, Visio
Implementation Technical Consultant
Facility Management Concern
Process Consulting for implementation and migration of ITSM, CMDB and various internal Tools in OMNITRACKER system. Implementation, customizing of requirements on ticketing System backend. Project Rollout. Designing Crystal Reports (PDF Output). Supporting of testing, bug fixing, Scripting (Visual Basic Scripting). Implementation of follow-up adaptations. Team size: 2. Tools: OMNITRACKER, Crystal Reports, Visio
Junior IT Consultant
Union investment IT-Services
Application maintenance, process optimization, definition, and realization of requirements. Designing Crystal Reports (PDF Output). Supporting of testing with various working groups on customer side, bug fixing, Scripting (Visual Basic Scripting). Implementation of follow-up adaptations. Team size: 4. Tools: OMNITRACKER, Crystal Reports, Visio
Zusammenfassung
Sprachen
Zertifikate & Bescheinigungen
Efecte Implementation
ITIL V3 Foundation
ITIL V4
OMNITRACKER Implementation
Reporting (Crystal Reports)
SCRUM
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