Enrique Carrillo
Senior IT Business Project-program Manager
Erfahrungen
Intelligent Workflow Automation
Heinz & DF
Designed and implemented comprehensive business processes and led cross-functional teams to increase customer satisfaction and reduce costs. Provided training and ensured benefit realization through end-to-end workflow development.
Automated and optimized processes using best practice workflow models, strategic planning and operation of digital services, technology components and application requirements. Ensured scalable solutions that streamline operations.
Led workflow automation projects promoting cross-team collaboration for efficient customer service request handling. Improved tracking, task management and error reduction leading to smoother solution and operational efficiency.
Applied hands-on experience with automation tools encompassing software development, automation frameworks, workflow design and program management. Leveraged platforms like MS Power Automate, UiPath RPA, ServiceNow and advanced technologies like Process Mining and AI.
Utilized various automation platforms ranging from low-code/no-code solutions to highly configurable systems, improving organizational workflows and ensuring alignment with strategic goals.
Managed cross-departmental collaboration to standardize workflows, reduce errors and improve task management. Established governance frameworks to ensure sustainability of automation solutions.
Operating Model - IT Process Automation
Deloitte Touche Tohmatsu GmbH
Led the redesign of complex SAP/Legacy environment significantly improving automation and hosting of critical applications. Defined TOM 2.0 principles creating future-proof template for managing applications across multiple locations, addressing legacy issues and aligning with upcoming releases (2024). Successfully addressed high security environment and legacy compliance system challenges resulting in more efficient and user-friendly operating model.
Conducted in-depth assessment of service management processes across Tax, Legal, Audit and Consulting within current IT landscape and service catalog. Identified key opportunities for automation and seamless cross-departmental integration leading to optimized service delivery workflows. Proposed and implemented automation solutions to improve efficiency and delivery across all required departments ensuring effective task integration and operational excellence.
Designed and sketched holistic workflows and roadmaps showing integration of current and future systems. Created strategic roadmaps with key milestones and work packages for future implementations. Led redesign of company's service catalog to enable automated provisioning for 80% of standard service requests achieving high automation rate and reducing manual effort.
Provided comprehensive IT workflow automation solutions and new operating model. Advised senior-level architects on high-level and detailed IT landscape design. Ensured successful implementation through detailed documentation and strategic oversight aligning technical solutions with overall business objectives and ensuring sustainable long-term benefits.
Hands-on experience leading and implementing automation solutions focused on simplifying customer interactions, enhancing security measures and modernizing legacy system to adapt to current operational requirements and regulatory compliance.
Fostered cross-functional collaboration and drove automation integration into existing service management processes. Facilitated change management and adoption of new automated workflows through comprehensive training and support ensuring successful transition and continuous process improvement.
Azure SaaS Cloud Services
Global Logistics Giant
Managed complex Azure cloud transformation projects and guided enablement teams through structured and clear transformation plans while ensuring strict adherence to KPIs, SLAs and OLAs. Continuous improvements using SAFe methods in fast-paced environment ensuring high performance standards and governance practices.
Integrated advanced automation platforms including UiPath, Blue Prism and Nintex to significantly improve operational efficiency and governance. This hands-on integration resulted in streamlined workflows, automated routine tasks and improved resource allocation directly contributing to organizational efficiency.
Facilitated cross-functional projects leading to improvements in product launches, customer satisfaction and process simplification. Took leadership role in developing complex cross-departmental end-to-end processes effectively improving operational efficiency and achieving key project milestones. Successfully managed and simplified technical projects ensuring seamless execution and high-impact outcomes.
Automation, Digitalization and Cloud Services
Proximus
Pioneered integration of Azure public cloud into PXS Technology Center to enhance services for private and business customers while complementing existing on-premise private cloud offerings. Hands-on approach in cloud service delivery to effectively meet various customer requirements.
Coordinated complex project phases from initial scoping and planning through to implementation ensuring projects were delivered on time and within scope. Comprehensive management of project scope changes while maintaining project efficiency and effectiveness throughout process. Developed and agreed process scope with teams to ensure clear objectives and successful outcomes.
Developed and implemented ITSM ServiceNow processes and led cross-functional teams to streamline workflows, reduce costs and increase customer satisfaction. Delivered significant EBITDA contributions by focusing on automation and digitalization while identifying risks and proactively taking actions to ensure timely and qualitative process delivery.
Active stakeholder management and regular status updates advising senior management on key project decisions. Participated in high-level discussions utilizing qualitative presentations and project boards to influence prioritization decisions and ensure effective implementation and quality.
Applied SAFe tools and techniques for large, complex, business-critical projects achieving balance between agility, predictability and pragmatism. Ensured projects were planned and executed with appropriate structure that met both business objectives and technical requirements.
Maintained proactive communication with detailed process status updates within project. Fostered transparency and engagement with stakeholders and senior leadership to ensure project alignment and strategic decision making to secure project success.
Operational Digitalization
Honda of the UK Manufacturing
Awarded Japanese Prize for Innovation and Quality for implementing RPA and automation technologies across Honda's business functions. As part of Group CTO team worked closely with infrastructure, program and project management and technology operations specialists to facilitate end-to-end process from strategy capture to operational management.
Led cross-functional teams of business analysts, architects and developers (VBA, Java, .NET, RPA, SQL) both locally and globally ensuring alignment with new IT data model and operating model. Guided teams through transition ensuring compliance with new framework and optimizing business processes for enhanced performance.
Designed automated processes and acted as Agile Coach designing future state and ensuring smooth operation of automated processes. Collaborated with teams on assessing and developing RPA tooling changes while maintaining data quality and alignment with business goals.
Built and managed strong stakeholder relationships within Honda's global/local matrix organization. Provided tailored solutions for both technical and non-technical audiences including C-level executives to enable smooth digital transformation. Articulated complex solutions clearly and engaged stakeholders at all levels to ensure understanding and acceptance.
Successfully implemented agile methods and guided teams to achieve high-quality outcomes using Agile SDLC and Lean Six Sigma principles. Coached and led multiple SAFe projects ensuring continuous improvement and quality in delivery of specific products and transformations through multi-disciplinary teams.
Determined delivery needs and allocated resources to build high-performing teams motivating and coaching staff to achieve exceptional results. Empowered teams to take ownership of their work fostering environment of enthusiasm and dedication to tasks at hand.
Facilitated adoption of RPA/automation technologies by integrating them into Honda's business support functions and operations. Drove digitization and enhancement of processes within complex organizational structure ensuring all initiatives align with strategic goals and deliver tangible benefits.
BREXIT TOM
Volkswagen Group
Led comprehensive program assessing Brexit impact for Product Asset Management within Group Strategy department to identify and mitigate risks for six Volkswagen brands and VW Financial Services. Managed both IT and non-IT aspects working with product managers from VW, Seat, Skoda, Audi, Porsche and Bentley to assess impact and define necessary changes. Ensured cooperative and supportive project environment while driving strategic solutions.
Coordinated with cross-functional teams including Trade, Tax, Legal, Logistics and IT to address regulatory changes and ensure continuity. Translated requirements from product managers, commercial and operational departments into scope and specifications to ensure alignment with VWG and other stakeholders. Documented these requirements in Business & Stakeholder Requirements to enable clear communication and execution.
Facilitated detailed business surveys with stakeholders understanding as-is and to-be scenarios for process implementation or change. Addressed necessary changes across Legal, Tax (indirect tax, corporate tax, import/export), Logistics, IT and Finance ensuring business continuity maintenance amid changing regulatory landscape. Acted as primary Brexit support for operations, commercial teams and application development during pre and post go-live suggesting service level improvements to dealer network satisfaction.
Served as Scrum Master/Agile SAFe Leader for multiple teams ensuring efficient development and delivery within scaled agile framework. Supported overall program and project planning ensuring cross-team dependencies were well understood and incorporated into project plans and schedules. Conducted agile ceremonies and retrospectives developing process improvement ideas and guiding teams to more efficient workflows.
Efficiently managed stakeholder relationships ensuring all legal and operational requirements were met. Planned and led regular meetings facilitating discussions that brought development team to meet both product owner and stakeholder expectations. Delivered tailored solutions for Brexit-specific challenges while maintaining business continuity and operational excellence.
Developed outcome-focused program enabling successful risk mitigation and regulatory compliance for multiple brands and services. Ensured all required process changes were implemented leading team in detailed analysis and integration of changes ensuring seamless operation for group during transition period.
Clinical Trial Process Optimization
Mead Johnson Pharma
Streamlined clinical trial workflows through thorough process mapping and data flow analysis helping define global investigator involvement and clarify responsibilities. This initiative ensured smooth software development progression and aligned cross-functional teams towards common goals.
Reworked requirements to effectively balance cross-functional collaboration focusing on defining and implementing key software features within SDLC JIRA framework. Optimized workflows based on user stories captured in JIRA allowing project to seamlessly progress through all phases of software development cycle.
Analyzed and represented requirements for clinical investigators ensuring all relevant analysis elements (sequence, dependencies, decision criteria, loops, error mode paths and timelines) were considered. These requirements were carefully balanced between development teams and business stakeholders ensuring both technical and functional requirements were met in cooperative and efficient manner.
Defined optimized workflows improving review process and aligning software features and development goals with business objectives. Enabled continuous cross-functional reviews between development teams and business stakeholders ensuring project stayed on track and all elements were fully integrated.
GDPR
Reckitt Benckiser
Enhanced GRC GDPR maturity through integration of advanced and flexible GRC program focused on data privacy accountability, lawful processing and individual rights. Successfully demonstrated compliance and accountability through implementation of codes of conduct and policies as integral components of privacy program ensuring adherence across organization.
Implemented GRC IT solutions in compliance with EU GDPR and UK ICO legislation using agile methods to facilitate continuous delivery. Built digital development platforms based on four pillars of accountability, individual rights, lawful processing and personal data sensitivity. This included creating and maintaining evidence of measures taken to embed privacy into design and development processes with dedicated DPO overseeing global large-scale processing requirements.
Defined robust process controls around three lines of defense: risk management, audit management and business integrity review. Established these controls to enhance oversight and governance ensuring risk and audit management effectively integrates into organization's operational processes.
Provided expertise on Software Development Life Cycle (SDLC) models and agile principles working in continuous integration and continuous delivery environment. Built and refined SDLC capabilities using coaching techniques to improve scaled agile delivery team performance. Guided teams in applying agile practices enhancing overall performance and privacy requirement compliance.
Developed comprehensive GRC frameworks supporting privacy breach scenario compliance and providing proactive approach to potential threats. Integrated these frameworks into digital platform ensuring organization was prepared for efficient and effective handling of privacy issues.
Global Procurement BPO
Jaguar Land Rover
Redesigned and transitioned global procurement processes as Lean Six Sigma/RPA expert streamlining operations and reducing cycle times and costs across five global procurement processes for overseas operations. Utilized Lean Six Sigma and RPA methods to increase efficiency and ensure seamless transitions.
Technically guided procurement function facilitating redesign and implementation of improved processes using Lean and Six Sigma tools. Focused on process management and continuous improvement of procurement functions across multiple global locations achieving operational excellence.
Ensured transitioned processes operated optimally using Lean and Six Sigma techniques to drive process management and improvements. This resulted in more efficient procurement functions and standardized practices across various geographical locations ensuring long-term sustainability and cost efficiency.
Business Process Design
Legal & General
Developed business-critical operational processes through creation of prototype models and testing processes with no 'as-is' reference. These efforts laid foundation for plant commissioning ensuring operational efficiency and acceptance in production environment.
Implemented centralized governance using SharePoint to manage process repositories promoting structured process analyses and improving management oversight. This centralized approach facilitated establishment and control of critical manufacturing processes ensuring consistency and adherence to best practices.
Strengthened process awareness through standardization of process and product types for problem identification and solution scenario definition. This standardization not only streamlined operations but also provided framework for quick issue handling and resolution.
Promoted operational efficiency through structured process analyses and establishment of central process repositories serving as single source of truth for manufacturing processes. This initiative enabled better decision making and improved overall operational efficiency.
ITSM Global Shared Service Centre
Jaguar Land Rover
Managed end-to-end ITSM processes using ITIL framework serving as central point of contact between Jaguar Land Rover (JLR) and external global service providers. Oversaw incident, problem, configuration and continuous improvement processes ensuring seamless service integration and high-quality service delivery.
Global responsibility for process modeling and monitoring within ITSM department collaborating with Centre of Excellence (COE) Head to promote and implement ITIL-based processes across IT organization. Played crucial role in fostering cultural and operational change within company recently acquired by TATA by establishing high-quality service objectives for customers.
Led process improvement projects aimed at enhancing service delivery for both IT organization and wider business. Fostered culture of continuous improvement within Service Management process area by aligning IT services with overall business objectives ensuring transition led to improved service quality.
Coordinated and evaluated strategic projects working closely with various departments including Operating Network, Infrastructure and Operations. Ensured high-quality outcomes through collaboration with End User Services, Data Centre and Network Services Head. This coordination significantly contributed to aligning IT services with company's operational objectives.
Owned process improvement initiatives playing vital role in enhancing service delivery. Utilized ITIL practices to optimize service integration and fostered culture of continuous improvement benefiting not just IT but supporting overall business growth and operational efficiency.
Global Supply Chain Operations
Stat Oil
Implemented end-to-end business process redesign program using McKinsey's 5 Lens methodology to create Lean Six Sigma business process environment. This initiative included conducting improvement projects across global regions fostering culture of process quality and continuous improvement.
Led cross-functional teams through redesign training and guiding them to process and capability excellence. Effectively collaborated with stakeholders at all levels from production to global leadership coaching and influencing decision making to ensure successful adoption of process improvements.
Developed architectural process transformation program as part of 5-phase process maturity procedure spanning 42 weeks in series of 12-16 week implementation waves. Addressed side business concerns and aligned with company business strategy by defining program scope and communication lines while ensuring regulatory and compliance considerations were integrated across different market segments.
Fostered continuous improvement opportunities through implementation of process optimization and capability enhancement initiatives. Utilized Lean Six Sigma principles to streamline operations and achieve tangible results improving operational efficiency and achieving high quality standards.
IT Enterprise Process Architecture
Unilever
Defined comprehensive business processes up to four levels of detail including process area maps, major processes, process models and activity models. This detailed work laid foundation for process standardization and business process management across functional hierarchies such as R&D, Information Management, Customer Development, Supply Chain, Finance, HR and IT.
Simplified, standardized and optimized processes for global and regional scenarios delivering significant value through consolidated cost-efficient operations. Established end-to-end processes with task-oriented views for process management and governance from global standardization to country-specific localization scenarios.
Delivered global roll-out blueprint ensuring new processes were aligned with existing Global Process Governance and Compliance Frameworks. This alignment facilitated value creation through simplification, standardization, consolidation and cost optimization of processes and their grouping for shared processing to increase efficiency.
Achieved sign-off and alignment of redesigned processes ensuring governance and compliance standards adherence. Provided framework that not only optimized processes but ensured they were scalable and adaptable to various operational environments supporting global and regional operational excellence.