Luca Pacor
Senior IT Management Consultant, Program/Project Manager, Transformation/Transition Manager
Erfahrungen
ITIL and ITSM Senior consultant
GSG-Genii Software Group
This is a greenfield project focusing on centralizing the IT of a large international customer, a fast- growing Software Group company of market-leading, entrepreneurial, vertical software businesses. In order to be able to continue the activities, a new Service Catalogue needs to be built.
The specific responsibilities of internal teams or departments need to be identified and their commitment in delivering IT services needs to be ensured.
The catalogue needs to be organized in a user-friendly manner, facilitating easy navigation and comprehension, services and corresponding OLAs to be categorized based on function, user audience, or criticality to streamline access and understanding.
• Outline processes, escalation procedures, communication protocols, and any dependencies necessary to meet SLAs and ensure smooth service delivery. • Describe Each IT service thoroughly, including its purpose, features, and benefits. • Complement service descriptions with corresponding OLAs, detailing operational processes and responsibilities to support the delivery of the services effectively. • Create clear service level agreements (SLAs) defining performance metrics (such as response times, availability, and resolution times for incidents or service requests). • Ensure alignment between IT service delivery and business expectations, creating OLAs specifying the internal operational processes necessary to meet these SLAs. • Identify and document dependencies between services and underlying IT components.
SAP Consultant / Translator
Hörmann
Hörmann is rolling out an ECC Template to all subsidiaries which are still using different ERP solutions. Once SAP ECC has been rolled out globally, a global migration to SAP S/4HANA will start.
Offered simultaneous translation services between German and Italian in the scope of the ECC Template, also explaining topics independently, along with the onsite Process Consultants.
Scope: • SD und LE • MM und WM
E2E Business Program Manager
SAP
This is the global implementation program ATLAS (Automating the Total Customer Lifecycle Across SAP) in the area of Enterprise Cloud Services, the so-called "private cloud" of SAP, and with Focus also on the "RISE with SAP" Migration and Modernization program.
On the stakeholder side, the program has the ECS President as a sponsor and executives from various board areas on the Steering Committee. The program's reporting line extends to the company's board of directors.
The focus of the activity is the coordination of cross-cutting topics of the program between the program workstreams, which in turn represent different board areas.
Understanding of problems and solutions, on a technical and procedural level, is necessary in order to critically accompany and control the content of the program.
At the same time, a very high level of communicative competence is necessary in order to coordinate the globally active business workstreams along cross-sectional topics. The willingness to actively engage in coordination and also to deal with the content at the level of steering prioritization discussions is necessary.
- Program Management
- Stakeholder Management
- Comprehensive Coordination
- Process Definition
- Process Management
- Risk Management
- Requirements Management
- Change Management
- Operational Readiness Preparation
Client Delivery Manager (CDM)
SAP
SAP Enterprise Cloud Services (ECS) is a global organization, responsible for providing cloud hosted infrastructure, technical & application managed services to SAP's private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.
The Client Delivery Manager works with SAP stakeholders and key client stakeholders and oversees all aspects of the customer engagement, from the point of contract signature throughout the entire lifecycle providing commercial, project, governance, Innovation, and technical operations expertise. The CDM assumes accountability of successful customer engagement to deliver the contracted ECS services and maximizes the customer success across portfolio of strategic engagements.
The CDM ensures that appropriate governance is applied in managing the customer relationship, Service adoption and securing renewals with a major focus on customer success and customer experience enrichment.
- Overseen the customer engagement journey and ensured effective governance and alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer's System Integrators or other Hosting Partners
- Actively overseen and driven cloud transformation agenda with key client Stakeholders. In scope are Greenfield and Brownfield S/4HANA implementations, "RISE with SAP" Migrations and Modernizations, ECC to S/4HANA migrations, On Premise ECC to cloud S/4HANA migrations, Public to Private Cloud S/4HANA migrations (and vice versa), S/4HANA Upscales and Downscales, etc. SAP follows a "Hyperscaler First" strategy and virtually all transformations take place in the Hyperscaler Cloud (AWS, Azure, GCP).
- Maximized the customer success by helping to manage complexity, ensured stable operations, mitigated risk and lowered total cost of operation, supported customers on their journey to the Intelligent Enterprise
- Continually tried new and better ways to do things and actively brought a broader lens of customer and risk management into their decision making
- Performed administrative tasks required to manage the engagement (staffing, reporting & controlling)
- Overseen and enabled proactive delivery of service plans and reactive support requests
- Actively participated in the governance meetings with customers and other SAP stakeholders (extended account team) and provided direction to the teams on delivery
- Ensured effective end-to-end customer engagement and governance is applied across including commercial arrangements (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
- Enabled delivery teams to deliver best through proactive mindset and de-escalated critical customer situations
- Enabled regular customer satisfaction feedback
- Enabled SAP delivery teams to protect and grow engagement scope, leverage and cross- sell opportunities and managed commercial change requests
- Participated in team-internal knowledge sharing and coached other team members
- Established strategy and governed portfolio of initiatives to ensure that programs are set-up for success
- Continuously driven Business Agility and Delivery Governance process improvements
- Lead and executed large strategic portfolio of initiatives across multiple customers
Program Manager
SAP
SAP's Cloud Network Infrastructure is facing several challenges caused by gaps in life-cycle management combined with fast-paced growth.
Many network services need re-architecture since they do not leverage technology and designs needed for cloud operations and/or cannot cope with the load/volume. Additionally, the evolution of SAP's service portfolio requires development of new network services.
The program addresses the evolution of the Worldwide HEC Infrastructure to the latest and more stable Datacenter Technology, the stabilization of the current infrastructure and ensures the compliance of the current devices and implements a new design, capable of handling the growth needs of HEC.
The program targets a reduction of Compute outages by 20%, Network outages by 70% and of the number of human errors by 50% positively impacting service quality and S/4 HANA Public and Private Cloud customers.
- Program Management
- Stakeholder Management
- Comprehensive Coordination
- Process Definition
- Process Management
- Requirements Management
- Risk Management
- Incident Management
- Release Management
- Change Management
- Service Introduction Preparation
Project Manager
SAP
In the last years SAP has acquired several Cloud Software companies in context of its strategy to transform to a Cloud SW company itself. One of these acquisitions has been Ariba Inc., which has been integrated into the Business Network Group Board area, but still acts as mostly independent Business unit. The core of Ariba is its Business Network to connect Suppliers with Customers (Buyers) and generate revenues through respective transaction fees on this platform.
With increasing volume on the platform, pricing model adjustments and / or adjustments to the contractual framework are a significant effort driver. Today the Ariba Network is integrated directly with the SAP Core ERP system and transfers invoice relevant data into the SAP ERP SD module (invoicing) through a custom-built staging area.
Going forward the pricing and contracting information (customer onboarding) shall be handled in the existing SAP CRM system. Convergent Mediation shall be used to relief the Ariba Network, provide more flexibility & scalability and integrate with the SAP core ERP system.
Within this project, the Order-to-Cash process for Ariba Suppliers will be redesigned and implemented.
Lead the "Business and IT Operations" workstream, responsible for the analysis of the current Operations and Support models and for suggesting new models for operating the Ariba Network with the Integration of the SAP internal backend systems.
- Project Management
- Stakeholder Management
- Comprehensive coordination
- Process Definition
- Requirements Management
- Transition Management
- Risk Management
- Alignment and coordination with the Legal Departments
- Coordination and negotiation of SLAs to / with customers
- Development of Operations processes
- Development of comprehensive concepts for
- Change and Transport Management
- Incident and Problem Management
- Escalation Management
- Creation of security concepts
- Creation of Availability Concepts (HA / DR)
- Creation of Contingency concepts and plans
- Creation of Business Continuity concepts
Involved solution areas are: Ariba Network Data Migration, SAP PI, SAP CRM (BP, Provider Contract), Hybris Billing / Convergent Mediation, SAP ERP (ECC 6.0 and S/4HANA)
Strategic Consultant
SAP
Strategic consulting for the SAP Global Security and the Cyber Defense and Response Center (CDRC), with regards to topics including IT Service Continuity Management, Cyber Resilience, Disaster Recovery, ISO/IEC Audits (9001, 22301, 27001).
- Still under N.D.A.
Project Manager
Deutsche Bank
Management of the implementation of a new release of an application for the allocation of personal loans in the Consumer Finance sector. Implementation of regulatory requirements (e.g. Insurance Distribution Directive) and of new functionalities.
- Project Management
- Stakeholder Management
- Process Definition
- Requirements Management
- Vendor Management
- Risk Management
- Problem Management
- Comprehensive coordination
- Steering of the technical Units (Deployment Management, Test Management, Monitoring, etc.)
- Responsibility for time, quality and budget
Transformation Program Manager
SAP Hybris
SAP acquired Hybris in 2013. Now SAP intends to switch the database upon which its Hybris Commerce Managed Services and Cloud Services are running, and to move the customer environments from the current legacy cloud providers into the SAP HANA Cloud.
From the beginning of 2017, all new customer environments will be setup exclusively on SAP HANA database. Throughout 2017, SAP Hybris will migrate all existing customers to SAP HANA database and, eventually, into SAP data centres.
- Coordinate internal and external teams to organize up to 15 parallel migration projects, each with their own Technical Project Managers and Account Managers
- Take ownership and drive proactively any activities resulting from those migration projects
- Consolidate project status reports and report to Program Management
- Participate in the project planning activities and manage the execution of projects according to plan
- Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables
- Manage and communicate a clear vision of the project's objectives, and motivate the project team to achieve them; create a project environment that enables peak performance by team members.
- Analyse and assemble risk, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action
- Determine what constitutes successful closure for all parties. Gain acceptance and sign-off by all parties when closure is attained.
Project/Process Manager
Nord Stream 2
Project/Process Management for Tenders of Managed Services Provision and for the IT Strategy including System Protection Strategy (e.g. using CMS)
- Project Management
- Stakeholder Management
- Process Definition
- Requirements Management
- Provider Preselection
- Risk Management
- Comprehensive coordination
- Responsibility for time, quality and budget
Project Manager
ERGO Group
Project Manager for infrastructure projects within the scope of the Digital Transformation Strategy
ERGO is investing approximately one billion euros until 2020 making a comprehensive cross-channel offering available to customers and sales partners. A good deal of the money flow into the modernisation of the group's information technology. The company will be launching a standalone, pure digital company with its own brand from 2017.
Within the scope of this Digital Transformation Programme, I am responsible for the management of all sorts of projects about comprehensive topics and areas, from the initialisation phase until the handover to operations. It is all about product launches, modernisations, etc.
- Project Management
- Stakeholder Management
- Process Definition
- Requirements Management
- Transition Management
- Migration Management
- Problem management
- Risk Management
- Steering of the technical Units
- Comprehensive coordination
- Responsibility for time, quality and budget
Enterprise Architect / Project Manager
Allianz Group
Enterprise Architect / Project Manager for the Global AIT and DCC Programs.
DCC is part of the Allianz Infrastructure Transformation Program (AIT) which was set up to build the digital infrastructure backbone. Besides DCC, AIT comprises three more pillars: Allianz Global Network (AGN), Information Security and Allianz Virtual Client (AVC). Together, these programs lay the foundation for serving the digital customer in an efficient and secure way.
The DCC Program aims to transform the current heterogeneous data center landscape of Allianz into a globally harmonized Private Cloud infrastructure. As part of the program global, more cost-efficient IT infrastructure will be built, meeting the highest standards of quality and service, and increasing the level of data security with cutting edge disaster recovery.
More than 140 local data centers of Allianz worldwide are being consolidated into a total of 5 strategic locations in Europe (Paris and Frankfurt), North America (Phoenix and Edison) and Asia-Pacific (Singapore). After the successful execution of the program 24,000 servers will be consolidated.
- Project Management
- Stakeholder Management
- Carve-Out Management
- Process Definition
- Identification of user requirements
- Agreement on IT standards
- Ensure awareness and understanding of the service catalogue
- Design and implementation of information systems that support the enterprise infrastructure
- Research and analysis of user needs, preferences, objectives
- Ensure that systems offer security and integration with current applications
- Ensure that designed systems work at optimal levels, are protected and monitored according to the regulations.
Project Manager
BMW Group
Actively involved in various corporate initiatives like team management, project management, people management, client's interaction, project execution, Implementation of quality, IT security and management tools, improvement initiatives to provide production/application support across the geographic regions.
- Program Management
- Stakeholder Management
- Relationship Management
- People Management
- Environment Delivery Management including Process Definition
- Environment Governance
- Management of SAP modules integrations
- Incident, Configuration, Release and Change Management
- Quality Tools Implementation
- Improvement Initiatives
Educational Travel
Participation in a project in the natural science sector in cooperation with Parks Canada and several Canadian universities. The target was the research of the influence of the climate change on the polar bear population of the northern Hudson Bay, their feeding habits / food patterns, and their condition.
Program Manager / Strategic Consultant
SAP
Consulting for Recovery of Complex landscapes -including IT and HANA Enterprise Cloud (HEC)-. Work on the strategy to recover multiple landscapes to ensure full and consistent data recovery, considering existing internal and external best practices. Extending this strategy to HEC.
Creation and publishing of the "Directive for HEC Communication Encryption".
- Coordination of the capturing of all interfaces (RFC etc.) and connections
- Coordination of the initial interface technical review and their validation against BIA information / Business process analysis
- Coordination of the identification of inconsistent data during recovery due to different recovery points for different systems
- Identification of the dependencies for each system and consistency groups to ensure consistent recovery for all systems at a remote location
- Ensure SLA consistency for consistency groups to ensure that recovery strategies are also consistent
- Identification of data replication
- Alignment of all affected Lines of Business
- Coordination of the gathering of requirements for the necessary hardware at the remote location
- Elaboration of policies regarding the use of the systems at the remote location (stand-by, pre-production, test).
- Preparation of SOX and ISO Audits
- Creation of a Communication Encryption Concept for the HEC 2.0 with consideration, among others, of a PKI-Architecture
- Coordination and validation of the Recovery Strategy against the Datacenter Strategy, including Continuous Monitoring & Management
Transition Manager
T-Systems
Project and Transition Management for Customers of the Midmarket segment.
- Transition Management
- Carve-Out Management
- Project Management
- Migration Management
- Incident Management
- Change Management
- Problem Management
- Implementation of complex customer IT Structures in the TSI Platform Operations
- Management of the technical units
- Comprehensive coordination (TSI-internal, Customer)
- Responsibility for Time, Quality and Budget
Project Manager
T-Systems/Strabag PFS
LAN Roll-Out Management for Strabag Property and Facility Services.
- Project management
- Project planning
- Carve-Out Management
- Migration Management
- Roll-Out Management
- Coordination of the connection of the new equipment to Monitoring and management systems
- Comprehensive coordination (TSI-intern, Customer)
- Analysis of the as-is state of the LAN Infrastructure
- Creation of Roll-Out concepts with customers
- Creation of report and controlling documentation
- Coordination and Steering of service providers and sub-contractors in the projects
- Risk Management
Transformation Manager
T-Systems/MAN
Transformation of Business Services, application of the Lean Transformation concept: Analysis, conception, Transformation execution, enhancement
- Project management
- Comprehensive coordination (TSI-intern, Customer)
- Analysis of the as-is state for applications, data and services
- Creation of transformation concepts with customers
- Execution of Transformations (supply, provisioning, acceptance, take-over)
- Further Development of the Lean Transformation Concept
- Design and Implementation of IT-Platforms
- Migration and Consolidation Management
Project Manager
Deutsche Telekom AG
Strategic consulting in the Security area
- Management of several projects and sub-projects
- Scope and Feasibility Study
- Inspection of the IT landscapes
- Creation of specifications for:
- an Access Gateway solution
- an audit-proof Logging Architecture
- Drafting of an implementation solution for a new, DTAG-compliant and audit-proof Security Access Architecture in the Products & Innovation Data Centers
- Evaluation and adaption of a Logging Security Tool
- Production deployments including pilot phases
- Documentation and product instruction
- Project planning
- Project execution
- Creation of report and controlling documentation
- Coordination and Steering of service providers and sub-contractors in the projects
- Consulting and assistance in the creation of the project documentation
- Requirements Management
- Risk Management
Program Management
Deutsche Bank
Strategic consulting in the area Client Initiative Management for Merger & Acquisitions (Divestment, Integration and Outsourcing).
- Scope and Feasibility Study
- Alignment and inspection of the IT landscapes
- Outsourcing Analysis
- Management of several multi-focus and multi-platform projects
- Project planning
- Project execution
- Migration and Consolidation Management
- Integration Management
- Carve-Out Management
- Creation of contract documents as well as of report and controlling documentation
- Cost controlling and presentation of all the project information
- Coordination and steering of service providers and sub-contractors in the projects
- Consulting and assistance in the creation of the project documentation
- Creation and revision of multi-focus tender documents
- Reporting
- Requirements Management
- Risk Management
Program Manager
Unicredit
Management of big projects in the scope of a general contract for Unicredit Global Information Services on time and on budget.
The environments are specific to Banks (Sophis Risque, PerTrac, Murex, DeRic, Market Data, etc.). The utilized Tools vary from the Microsoft applications to SAP and the technologies across the board, from Microsoft to Sun Microsystems and Hosts, including virtualization on the Basis of VMware ESX, Sun Containers, etc.
- Management of several multi-focus and multi-platform projects in the investment banking area.
- Project Coaching
- Migration Management
- Creation and revision of multi-focus tender documents
- Creation of contract documents as well as of report and controlling documentation
- Coordination and execution of the Enterprise Resource Planning
- Cost controlling and presentation of all the project information
- Coordination and steering of service providers and sub-contractors in the projects
- Coordination and management of complex rollout-topics as well as general contracting on the side of UGIS
- Consulting and assistance in the creation of the project documentation
- Coordination of the activities necessary to fulfill the readiness criteria and introduction into the day-to-day operation
Project Manager
E.ON IS
Consulting services for the customer projects in the infrastructure migration, integration and consolidation areas.
Among others, my duties were following:
- Transfer of data center services for customers into a central data center in the scope of integration and outsourcing projects
- Integration of new system solutions into the E.ON systems landscape
- Alignment and inspection of the IT landscapes
- Planning and management of complex IT Infrastructure projects and strategic consulting projects, inland and abroad
- Assistance and coordination for international rollouts
- Consulting activities in the scope of IT-Strategy projects
- Strategic consulting for Business Integration
- Assistance of marketing activities (Technical Pre-Sales)
- Reporting
- Carve-Out Management
- Requirements Management
- Forecasting
- Risk Management
Project Manager
Daimler AG
Project Manager for the HR Applications (PeopleSoft based) and eBusiness divisions.
- Launch and de-launch Management for the system landscapes
- Creation of documentations and concepts among others for service management and operations
- Analysis and optimization of existing operations concepts
- Liaison with the several different specialist departments, with the business owners and with the vendors
- Participation to Steering Committees
- Planning
- Controlling
Program Manager
ING Bank
Program Manager for the Technology Office of the ING Bank in Amsterdam.
- Management of all the infrastructure related activities concerning the relocation of the CCRM (Corporate Credit Risk Management) Platform of the Bank into new data centers and to a new service/support structure
- Migration Management
- Sourcing Management
- Liaison with the "Legal & Compliance" department, with the Business Owner and with the vendors (Sun, EMC, several hosting providers, etc.)
- Participation to Steering Committees
- Setup of a governance structure
- Steering, management and controlling of several sub-areas like storage transition and migration
- Delivery of so called "Small Projects"
- Delivery of a Service Provisioning Structure
- Collaboration for the stabilization of the current environments
- Carve-Out Management
Delivery Manager
vodafone
Project & Delivery Management for several big projects within the scope of the "ICON" global Infrastructure and Data Centre Consolidation/Migration program
- Project Management
- Preparation of rough and detailed concepts
- Requirements Management
- Project Planning
- Project Governance
- Migration Management
- Controlling
- Risk Management
- Change Management
- Process Management (identification of new processes, process optimization)
Onsite Production Management Lead / Infrastructure Coordinator
Deutsche Bank
Primary onsite contact to the german client for issue escalations
- Relationship Management with onsite client organization
- Coordination of the activities (including handovers and escalations) of the Support Teams spread around three different locations (U.S.A., the Philippines and Germany) with the "Follow The Sun" methodology and within the client's organization (e.g. Networking Department, Security Department, etc.)
- Regular review and tracking of changes and problem ticket statuses
- Regular participation to the Production Change Control Board Meetings
- Project management for Infrastructure related topics like Data Centre Move/ Consolidation, Monitoring, Disaster Recovery Tests, B2B Firewall Implementation, etc.
- Coordination of a weekly "Data Centre Steering Committee" in which all the maintenance activities have been discussed and organized
- Continuous Improvement
- Process Management
- Strategic planning to achieve the 1, 3 and 6 Months targets
Project Manager
BenQ Mobile
Senior Consultant / Co-Project Manager for supporting the build-up, the configuration and the management of a Datacenter and the Desktop Migration and Rollout.
- Coordinated and overseen:
- the Installation/Update of the Operating and Database systems
- the evaluation of Tools for the monitoring of the datacenter functionalities and components, for supporting the administration of the different systems, for data backup/restore solutions
- Migration and Consolidation Management
- Carve-Out Management
- Creation of concepts for the management of a DMZ, for the management of a firewall, for the configuration management
- Documentation of the processes concerning the different spheres of action
Project Manager
Siemens Information and Communication Mobile
Senior Consultant / Project Manager in the System Test and Quality Assurance areas for strategic projects in the Multimedia Streaming & Download area for several mobile services operators.
- Analysis of Network problems in the areas Remote Content and Live Streaming
- Configuration and troubleshooting of the Alteon (Nortel Networks) Load Balancers
- Definition, specification and execution of load and performance tests
- Analysis and tracing of errors
- Generation of Fault Reports
- Documentation of the Processes
Project Manager
Wegener Nieuwsdruck
Sun Senior Consultant for a strategic project at one of Sun's Accounts (Publishing House).
- Project Management and Senior Consulting for the optimization of the Sun Solaris High-End (Sun 15K) Platform and its performance and the necessary changes in the structure within the company for achieving it
- Capacity analysis and management
- Coordination of the information exchange with the management of both parties (Sun and Wegener)
- Documentation of the processes and of the High-End systems
- Offered support to the Sun PS Consultants
Sun PTA, Service Account Manager
T-Systems/T-Mobile
Sun PTA/OSSE (Proactive Technical Analyst/Onsite Strategic Support Engineer) and deputy Service Account Manager for one of Sun's Strategic Accounts (Deutsche Telekom Group).
- Supporting of and data exchange with the MCSC
- Coordination and supervision of the Sun-Service activities for the infrastructure related to the Sun components
- Coordination and supervision of care and documentation of the Sun Enterprise Installation Standards
- Documentation of High-End, SunCluster and High-End Storage Systems
- Examination on a regularly basis of the data centres and Presentation of the results in the Service Review Meeting
- Taken care of the EIS-Documentation
Project Manager
F. Hoffmann - La Roche
IT Consultant and co-project manager for a strategic project in the Oracle Clinical Middle Tier area.
- Analysis, engineering, setup documentation and deployment of extranet Oracle Clinical servers (The Oracle Clinical Middle Tier based on the Oracle Internet Application Server) according to the process for the validation of computerized systems in the pharmaceutical industry
- Coordination of administration and monitoring
- Troubleshooting of the Oracle Clinical Extranet Servers
- Production of system specifications and documentations, operational and reference manuals
- Supporting and Coaching of the company's internal employees
Senior Consultant
Credit Suisse Financial Services (Credit Suisse Group)
Consulting services for the strategic Private Banking Intranet Application big project "FrontNet" (FrontNet was the winner in the category "Best Use of IT in the Banking Sector" at the EUROPEAN BANKING TECHNOLOGY AWARD 2001 in London).
- Database Management
- Project management and service management for the "Databases" area
- Assisted the build-up of an operations architecture and an operator team
- Operations Management
- Service Management
- Incident Management
- Security and Auditing regarding the Oracle databases
Senior Consultant
ND SatCom GmbH
IT Consultant for a Project about IP via Satellite.
- Design, care, installation, administration, maintenance, tuning and supervision of the Oracle Databases and Oracle Application Servers
- Analysis and production of concepts for the operations of the Oracle databases and of the UNIX components in SunCluster High Availability environments
- Analysis and production of system specifications, operations manuals and organization instructions for the operations of the Oracle components
- Support and coaching of the permanent employees
Operation Manager, Project Manager
Autostadt (Volkswagen)
IT Consultant for database and systems administration and project management.
- Project management
- Analysis and production of concepts for the operation of the UNIX components in High Availability environments
- Production of operational and reference manuals and organization instructions for the operations of the UNIX components
- Change and Configuration Management
- Enhancement and adaptation of system administration and management tools
- Installation and maintenance of Secure Access
- Enhancement of the backup concept
- Organization of the Second Level Support
- Coaching of the employees
Project Manager
Mannesmann Telecommerce (today's vodafone)
Co-Project manager of two Web-Hosting Projects
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in cooperation with another daughter company of the Mannesmann group in Italy (Infostrada)
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for the so called "B-Portal" (Intranet Hosting for the whole Mannesmann group)
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Project management
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Project planning
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Room and infrastructural planning
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Process Definitions
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Creation of a Matrix of primes for the individual competence areas (and for both companies in the case Mannesmann-Infostrada)
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Identification and distribution of activities (resource management)
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Coordination of the Second Level Support
IT Consultant
Bertelsmann
IT consultant for the development of a new internet capable customer contact program on the Basis of a central Oracle database, a middleware and an internet client with dealer and customer care basic data.
- Implementation of "Productive" Functions for the production of advertising media (for each action ca. 1 million mailings)
- Database Design
- Performance Tuning of the databases
Project Manager
SIGMA Markets (METRO group)
IT Consultant and project manager for the development of a marketing interface based on pure PL/SQL Stored Procedures.
- Project management
- Development of the procedures
- DBA duties
- Performance Tuning of the databases
System Analyst
Lurgi-Zimmer
IT Consultant for a system for the management of the engineering and of the building of bigger plants.
- Further development
- Development of an interface to/from SAP
- Database troubleshooting
- Performance Tuning of the databases
Version Manager
Deutsche Bank
IT consultant in the PeopleSoft HR area for the db.people program.
- Release Management
- Development of PL/SQL Stored Procedures for the versions management
- Realization of the Software distribution for the worldwide deployment of PeopleSoft in the Deutsche Bank group
System Analyst
Westdeutsche Allgemeine Zeitung (WAZ)
Development of a system for the automatic classified ads management.
- Negotiations with the vendors (Digital/Compaq/HP and Microsoft)
- System Analysis
- Business Analysis
- Full automatic layout generation up to the offset print
System Analyst
European Union
EU Project at EP Electronic Publishing Partners, Nuremberg (Germany). Development of a document management system for the automatic translation of the documents of all the different organs of the European Union.
- System Analysis
- Business Analysis
- Development of Macros