Jenna Schweizer

Freelance Consultant, Coach & Interim Manager

München, Deutschland

Erfahrungen

März 2023 - Bis heute
2 Jahren 4 Monaten
München, Deutschland

Freelance Consultant, Coach & Interim Manager

Jenna Schweizer Consulting

  • Project Management Consulting; focus on Agile, Scrum, SaFe and Lean methodologies
  • Process optimization according to Lean & Six Sigma
  • Coaching on Project and Process Management
  • Interim Management for leading roles in Program Management and Customer Operations
  • 03/2023 – 02/2024: Lead Service & Vendor Management at DuMont Mediengruppe GmbH
Nov. 2021 - März 2023
1 Jahr 5 Monaten
München, Deutschland

Team Lead Project Management Office Customer Operations

IDnow GmbH

  • Development, set up and lead of the Project Management Office team in Customer Operations
  • Project lead for business-critical, CEO sponsored projects managing internal and global external stakeholders
  • Implementation of companywide process and project management standards
  • Coach and consultant for project management methods and tools
Dez. 2020 - Okt. 2021
11 Monaten
München, Deutschland

Scaled Agile Epic Owner & Product Manager

Sky Deutschland Fernsehen GmbH & Co. KG

  • Creator and owner of end-to-end customer journeys for new products
  • Design of journeys according to local & corporate group requirements focusing on the best possible (digital) customer experience
  • Cooperation with business owners and stakeholders across the corporate group
Aug. 2020 - Nov. 2020
4 Monaten
München, Deutschland

Senior Manager Projects & Continuous Improvement

Sky Deutschland Fernsehen GmbH & Co. KG

  • Senior – Project Lead, Coach, Consultant
  • Leading companywide, management board sponsored projects
  • Set up and steering of a program for projects aiming at reducing the call centers’ average handling times
  • Consulting and communication across all management levels
  • Conducting training and coaching on various lean and project management methods
Juli 2018 - Juli 2020
2 Jahren 1 Monate
München, Deutschland

Manager Continuous Improvement & Service Design

Sky Deutschland Fernsehen GmbH & Co. KG

  • Project Lead, Coach, Consultant
  • Leading cross-site efficiency projects focusing on Customer Service
  • Consulting the management on efficiency opportunities
  • Education and coaching on Lean Six Sigma, Services Design and Scrum projects
  • Continuous development of the department’s education opportunities
Dez. 2016 - Juni 2018
1 Jahr 7 Monaten
München, Deutschland

Manager Business Analysis

Sky Deutschland Fernsehen GmbH & Co. KG

  • Development and implementation of a new Customer Service budgeting model and the corresponding process
  • Management and communication of budget relevant KPIs
  • Interface between Controlling, CS Forecasting and Project Management departments
  • Design, administration and further development of reports, dashboards and analyses
  • Cooperation among different departments and management levels
März 2013 - Nov. 2016
3 Jahren 9 Monaten
Maastricht, Niederlande

Lean Advisor

Mercedes-Benz Customer Assistance Center Maastricht (CAC)

  • Establishment of the company’s lean management department: Operational Excellence
  • Deputy head of the Operational Excellence and the CEO’s mentee
  • Leading lean projects and implementing the lean mindset within the company
  • Application, further development of and consultancy on lean tools, analyses and efficiency identification
Feb. 2012 - Feb. 2013
1 Jahr 1 Monate
Maastricht, Niederlande

Lean Specialist

Mercedes-Benz Customer Assistance Center Maastricht (CAC)

  • Implementation of lean methods and performing process analyses in a company where lean mentality is unknown
  • Development of analysis tools and process measurement methods

Zusammenfassung

Agile & result-oriented, with 10+ years of experience in building and leading project teams, identifying and implementing sustainable efficiency improvements and spreading the Continuous Improvement mindset. Equipped with an analytical and well-structured mindset, always aiming at designing innovative products and end-to-end processes according to customers’ needs and the company’s highest possible benefit.

Sprachen

Deutsch
Muttersprache
Englisch
Verhandlungssicher
Niederländisch
Grundkenntnisse

Ausbildung

Feb. 2010 - März 2012

Maastricht University

Master of Science in International Business, Strategy and Innovation · International Business · Maastricht, Niederlande

Sept. 2005 - Jan. 2010

Maastricht University

Bachelor of Science in Economics, Crisis management, Strategy, Cultural diversities · Economics · Maastricht, Niederlande

Zertifikate & Bescheinigungen

Certified SAFe 5 Product Owner / Product Manager

Service Design Practitioner

Professional Scrum Master I

Lean Six Sigma Green Belt

Six Sigma Yellow Belt

COPC Coordinator

Certified Lean Advisor

Uni Reutlingen

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