Stefan F.

Consultant

Munich, Germany

Experience

Jan 2024 - May 2025
1 year 5 months
Heidelberg, Germany
Remote

Senior Social Media Consultant

SRH Holding GmbH

Marketing of SRH Holding's healthcare facilities on social networks

  • Development, design, launch and rollout of a comprehensive strategy to introduce a social media flagship presence for the “SRH Gesundheit” brand to increase brand awareness and improve the image

  • Definition of core target groups, strategic approach, KPIs, channel selection, content mix, media strategy, budgeting & resource requirements, and implementation plan

  • Advising on the development of key messages, creative concept and content formats

  • Advising on optimization of the paid media strategy & campaign performance

  • Preparing decision proposals for the board in close coordination with relevant interfaces

Oct 2022 - Oct 2023
1 year 1 month
Germany
Remote

Senior Marketing Consultant - Go2Market (Interim Management)

Telefónica Germany GmbH & Co. OHG

Launch, marketing and establishment of o2's B2C fiber optic product offering.

  • Design, planning, management & evaluation of 360° marketing communication (new customers) for o2’s fiber offering (e.g. OOH, direct mail, online & social media, POS communication, telesales, door-to-door, promotions, info truck, PR, etc.)

  • Strategic development & optimization of fiber marketing activities based on campaign KPIs, data-driven segmentation, conversion analysis and channel performance.

  • Cross-department project & stakeholder management as responsible campaign manager for o2 fiber campaigns, including coordination of agencies and service providers

  • Advising on the development of holistic FTTH go-to-market strategies in B2C, including target group, journey and channel strategies based on market and customer insights.

Jun 2022 - Sep 2022
4 months
Karlsruhe, Germany
Hybrid

Senior Consultant Product Management

1&1 Telecommunication SE

Coordination and development of cross-department IT projects and strategic development of 1&1's fixed-line product portfolio.

  • Leading, executing & controlling complex cross-department IT projects for developing new telecom products and optimizing existing IT processes

  • Launching new telecom products and managing existing technologies/infrastructures such as FTTH, VDSL, ADSL & VoIP

  • Planning, budgeting and controlling the business roadmap for fixed-line products

  • Preparing structured decision proposals for management in close coordination with relevant interfaces such as product development, operations, marketing

Aug 2021 - Jun 2022
11 months
Karlsruhe, Germany
Hybrid

Senior Consultant CRM & Product Management

1&1 Telecommunication SE

Responsible for strategic planning, design, management and evaluation of retention and marketing campaigns for 1&1's DSL customer base.

  • Responsible for developing, managing and optimizing data-driven retention, upsell and win-back mechanisms in the DSL customer portfolio.

  • Designing and analyzing complex data-based campaigns across CRM, online and telesales channels. Developing segmentation models, KPI frameworks and personalized triggers throughout the customer lifecycle.

  • Advising on the implementation of an AI-based churn prediction approach to identify at-risk customer groups and automatically deliver offers through relevant channels.

  • Leading cross-department marketing projects and preparing strategic decision documents for the C-level.

Apr 2020 - Present
5 years 9 months

Senior Consultant

Various consulting firms

Apr 2020 - Apr 2021
1 year 1 month
Germany

Project Lead / Product Owner

AccorHotels Deutschland GmbH

Planning, design, development and launch of a digital marketing platform to digitize and automate marketing processes for franchise hotels

  • Led the design and launch of a digital marketing portal to automate and scale marketing processes for franchise hotels in DACH.

  • Defined use cases, features, roadmap, user stories and automation logic in collaboration with software development, marketing and IT.

  • Held end-to-end responsibility for the go-to-market rollout, stakeholder management and implementation of digital transformation within the marketing ecosystem.

Oct 2019 - Present
6 years 3 months

Digital Strategy & Marketing Consultant

Fröhlich Digital Strategy & Consulting

Jan 2017 - Dec 2019
3 years
Germany
On-site

Manager Marketing & Digitalisierung

ADAC Finanzdienste GmbH

Responsible for the marketing & sales strategy of ADAC financial products.

  • In charge of evolving the marketing & sales strategy for ADAC Finanzdienste with a focus on new customer acquisition, data-driven segmentation and multi-channel activation.

  • Developed and managed data-driven campaigns (paid, email, content, search, ATL/BTL) including KPI-based optimization and deriving strategic insights for product and marketing decisions.

  • Built new digital touchpoints (websites & landing pages) as product owner in agile setups and worked closely with IT, sales and product teams.

Jan 2014 - Dec 2017
4 years
Germany

Social Media & Content Manager

Telefónica Germany GmbH & Co. OHG

Marketing of O2's B2C products & services across social networks.

  • End-to-end responsibility for planning, design, execution and optimization of B2C social media campaigns, including project management of the campaign team.
  • Design, production and distribution of campaigns & creative assets.
  • KPI reporting, data-driven analysis, generating insights and performance monitoring.
  • Cross-department stakeholder management as the lead campaign manager and coordination of agencies in creative, media & digital.
Jan 2013 - Dec 2014
2 years
Germany

Project Manager Sports & Lifestyle Marketing

Powerpress Medien GmbH

Oct 2010 - Jun 2012
1 year 9 months
Munich, Germany
On-site

Project Manager Brand Management

Telefónica Germany GmbH & Co. OHG

  • Introduction of the Telefónica brand as a corporate and employer brand, including training for agencies and employees, management of communication measures, as well as budget and project coordination.

  • Design and update of corporate stationery according to branding guidelines, as well as collaboration on the guardianship process to ensure consistent brand management.

  • Planning and support of the office branding rollout at multiple locations (including Munich, Nuremberg, Hamburg, Rostock).

  • Restructuring and maintenance of central intranet content using a CMS, as well as organizing internal events (Brand Inductions, Brand Centre Jour Fixes).

  • Responsibility for the introduction of the O₂ Brand Room in the German market and acting as the administrative interface for international stakeholders.

  • Implementation of the corporate name change in close coordination with internal departments and external agencies.

Summary

  • Expert knowledge in marketing B2C products, e.g. strategic marketing & sales planning, project planning & budgeting, campaign management, product & brand marketing, CI/CD, online marketing, content marketing, etc.
  • In-depth understanding of marketing mechanics, e.g. G2M planning, new customer acquisition, communication planning, customer journey optimization, lead generation, data-driven KPI & conversion optimization, retention logic, etc., with proven experience in developing, implementing & managing campaigns
  • Leadership skills in (agile) management of project and campaign teams as well as collaboration with internal stakeholders, service providers and marketing agencies
  • KPI-driven, entrepreneurial thinking, strong strategic & analytical skills, high performance mindset & team player

Languages

German
Native
English
Advanced

Education

University of Applied Management

Diploma in Business Administration (FH) · Erding, Germany

Certifications & licenses

AI Business Strategy & Applications

University of California, Berkeley · Berkeley, United States

Certified Artificial Intelligence Business Consultant

The Wharton School

Squared Online Digital Marketing & Leadership Program

SCRUM Basic Training – Agile Project Management

Lean Six Sigma Yellow Belt – Process Management

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