complexredugyzer - structure. leadership. digitalization.

• Certified BAFA consultant (consultant ID #193982).
• Authorization certificate as an INQA coach in the INQA-Coaching program (consultant ID: IC2579031), valid for 2025-2026.
• Authorized under the ESF Plus INQA-Coaching program to coach small and medium enterprises (SMEs).
• The INQA-Coaching program is based on the criteria from the guideline for funding consulting services for small and medium enterprises to design employee-oriented and future-proof HR policies and to promote innovation capabilities with employee involvement - INQA-Coaching - dated April 11, 2024, as well as the role concept and procedure model of the INQA-Coaching program.

Online course (50 teaching hours). Main topics:

• Sales as problem solving across the four phases of customer contact
• Personality typology based on the DISC model and its role in negotiations
• Effective communication techniques
• The negotiation process using the Harvard model
• Self-perception and personal development as success factors
• Handling resistance and dealing with objections
• Useful techniques and tools (elevator pitch, Business Model Canvas)
• Developing an individual sales strategy using guiding questions

Online course (50 teaching hours). Main topics:

• Coordinating and leading a corporate health management process
• Understanding the holistic approach in corporate health management
• Systematic project management of a health management process
• The role of leadership in health management
• Legal foundations of corporate health management
• Qualitative and quantitative analysis methods for the status quo
• Communication management in the health management process
• Planning, developing, evaluating, and communicating appropriate measures
• Success factors & best practices for clear everyday transfer

Online course (50 teaching hours). Key topics:

• Defining the concepts of self- and time management
• Defining dreams and goals using the SMART model
• Analyzing time management types and their specifics
• Prioritizing systematically using the Eisenhower matrix
• Structuring projects based on performance and downtime curves
• Eliminating time thieves for maximum effectiveness
• Motivating action even on unwanted tasks
• Monitoring projects and evaluating for time management
• Optimizing organizational time structures

Online qualification (200 teaching hours). Key topics:

• Content marketing strategy: relevant communication in the digital space
• Personas as a customer-centered alternative to traditional target groups
• Leading conversations using questioning techniques
• Tips on body language, voice, gestures, and facial expressions
• Selling as problem solving across the four phases of customer contact
• Personality typology using the DISC model and its role in negotiations
• Metrics for measuring success and customer satisfaction
• The seven phases of a customer journey

Online course (50 teaching hours). Key topics:

• Content marketing strategy: relevant communication in the digital space
• Personas as a customer-centered alternative to classic target groups
• Building brand identity with content marketing
• Customer journey: converting and retaining customers
• Creating and designing strategic, multimedia content
• Basics of search engine optimization (SEO)
• Metrics for measuring success in the digital space

Online qualification (200 teaching hours). Key topics:

• Systematic project management of a corporate health management (BGM) process
• Coordination and leadership of a corporate health management (BGM) process
• Defining the term 'stress' based on the Lazarus model
• Biochemical workings of the stress process & evolutionary perspective
• Structuring projects based on performance and disturbance time curves
• Monitoring projects and evaluating them for time management
• Creating agile organizations with OKR, Scrum, and Kanban
• Recruiting, selecting, and onboarding employees

Online qualification (200 teaching hours). Key topics:

• Systematic planning, control, and execution of traditional projects
• Overview of agile methods and their applicability
• Creating agile organizations with OKR, Scrum, and Kanban
• Leading digital teams
• Constructive change architecture (roles and tasks up to regular communication)
• Dealing with concerns, fears, and uncertainties
• Practical step-by-step implementations for digitalization projects
• Preparing, implementing, and evaluating data-driven decisions

• Successfully passed a written exam covering 12 lessons on the Lean principle.
• Certified scope: Corporate vision and goal setting, Value stream/process mapping, Malgami, Hoshin Kanri, OEE-GAE value, Flow efficiency, Takt/rhythmogram, Customer takt, One Piece Flow, Just-In-Time, Just-in-Sequence, Baka Yoke, Poka Yoke, Jidoka, Total Flow Management, Pull System, RFO and FO principle, MTS, ATO, MTO, ETO, defined inventory, Kanban, inventory accounting, Milk run concept, Mizusumashi, Supply Chain Management, Forrester or bullwhip effect, Heijunka or Product-Leveling-Mxx, SMED or OCO, EKUV analysis, Shopfloor Management (Gemba Walk), Andon, KPI chart, calculation of personnel numbers, cost-benefit diagram, Eisenhower matrix, ABC analysis, Pareto principle, Leibniz maxim, Kaizen, PDCA cycle, Standard and system, improvement or identification sheet, VSM, cause-and-effect diagram or Ishikawa diagram, Chalk circle, Spaghetti diagram, 3 Mu checklist, A3 report, 8D report, FMEA, SIPOC, REFA work system, Cardboard Engineering, Mock-up, workstation layouts, U-shaped cell, Chaku Chaku, Hanedashi, LCA, 8 elements of subculture, ABA information structure, 5S, OPL, SOP, 20/60/20 rule (change management), Lean Thinking.
• As a Lean consultant, the focus is on optimizing business processes and creating maximum customer value. This training provides a deep understanding of Lean principles, including knowledge of central and decentralized organizational structures, as well as the application of planning and strategy, supported by methods like Hoshin Kanri. A key aspect is identifying and eliminating waste in all areas of the company, using techniques such as process mapping and value stream analysis. Methods like Just-In-Time and pull systems are also introduced to make processes more efficient and customer-focused. The training also includes the continuous improvement process, known as Kaizen, as well as problem-solving tools, including the PDCA cycle and the cause-and-effect diagram. Another focus is on leadership skills, including techniques such as shopfloor management and change management to support sustainable changes in the company. Standardization and control of processes, including the application of 5S and KPI monitoring, are also central content.

This certification recognizes the successful completion of a formal assessment of knowledge and skills in relation to Agile task management with MeisterTask.

• Duration: 280 teaching units.
• Examinations completed: Written final exam, practical project work.

• Duration: 240 teaching units.
• Examinations completed: Written final exam.

• Duration: 120 teaching units.
• Examinations completed: Written final exam.

• Duration: 560 instruction units.
• Examinations completed: written final exam, practical project work.

• Covered the theoretical foundations relevant to banking in the general fields of business administration, economics, banking, banking law, and the practice-oriented fields of retail banking and corporate banking.