Sven Drinkuth
Interims-Management | Project Management | Digital Customer Experience | Digital Strategy | Growth
Experience
Interims Management / Freelancer / Professional Development
Selected projects in Mid-Market and xDAX-Companies as Senior Expert / Transformation Coach for Customer Experience and Digital projects
Attending Lectures / Training for Digital Transformation, Artificial Intelligence and Agile Leadership
Partner
KPS Business Transformation
(parent company of Infront Consulting & Management, Hamburg, until 09/2021 working for Infront)
- Acquisition and senior / lead role in delivery of projects
- Driving integration with subsidiaries (UK, Spain, Germany) and development of a common portfolio and framework as an integrated E2E-service provider from strategy to IT-implementation
Interims Management / Freelancer / Professional Development
Selected projects in Mid-Market and xDAX-Companies as Senior Expert / Transformation Coach for Customer Experience and Digital projects
Attending Lectures / Training for Digital Transformation, Artificial Intelligence and Agile Leadership
Sabbatical / Family Time
Managing Director Accenture Strategy
Accenture
Lead Partner for "Advanced Customer Strategy ASG" in D-A-CH
Responsible for the business in the DACH region for the topic of "Advanced Customer Strategy", i.e., digital strategy and customer experience: from classic marketing and sales topics to innovative digital business models and transformations. Team with up to 65 employees and approx. 28 m€ annual turnover.
Group Lead System Management, Service Development
VIAG Interkom (today Telefónica Germany)
- Built-up of new contact centers
- Definition IT-Strategy and Roadmap for Customer Service
- Introduction of new products and services into operations
Project Lead Operation / Customer Care
Mannesmann Mobilfunk (today Vodafone)
Project Lead Customer Care for new products and services
Summary
Languages
Education
Heinrich-Heine-Universität Düsseldorf
Physics · Düsseldorf, Germany
Certifications & licenses
Prince2 project management
peoplecert.org
Professional Scrum Master
scrum.org
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