Philipp Künzel
Freelance Management Consultant
Experience
Freelance Management Consultant
Künzel Consulting
- Customer Experience
- Project Management
- Digital Transformation
- Rollout Management
- Service Excellence
- AI Processing
Senior Consultant
Q_PERIOR
- Sector: Travel, Transport & Logistics
- Customer Experience
- Mobility Management
- PMO
Consultant
Q_PERIOR
- Sector: Travel, Transport & Logistics
- Customer Experience
- Mobility Management
- PMO
Consultant
Dr. Fried & Partner
- Sector: Tourism
- Strategy
- Sales
- Product Management
- IT Implementation
Junior Consultant
Dr. Fried & Partner
- Sector: Tourism
- Strategy
- Sales
- Market Research
Master's Thesis Student
Deutsche Post DHL
- Division: Mobility (Postbus)
- Sales
- Service Excellence
Summary
I am your expert with many years of experience in customer experience management, digital transformation and agile ways of working. My previous project assignments were with companies in the telecommunications, transport, tourism and insurance industries.
As a certified CX expert and Scrum Master (PSM, SAFe), my core competencies lie in the successful development of holistic CX strategies and their implementation into daily operations. Transparent and reliable communication, lived change management (according to IMCM) and audience-oriented stakeholder management are especially important to me.
With over 10 years of consulting experience and 14 years in the industry, I create structure and flexibility in project organization based on methods and tools. I proactively and energetically commit myself to the goals of the project and the company.
My motto: Do it great!
Skills
Customer Experience Management
Agile Project Management (Safe)
Rollout Management
Change Management
Business Analysis
Stakeholder Management
Telecommunications
Transport & Mobility
Tourism
Insurance
Customer Experience Management
Business Analysis / Gap Analysis
Data Preparation & Reporting
Digital Channel Orchestration
Competitive Analysis
Rollout Management
Presentation & Moderation
Customer Satisfaction (Nps, Ces, Csat, Clv, Ja, Mystery Shopping)
Project Management (Agile, Safe & Classic)
Scaled Agile Framework (Safe), Kanban
Organizational Development With Target Operating Model (Tom)
Okr Method (Objectives And Key Results)
Concept Expertise (Service Design Thinking)
Change Management (Imcm)
Presentation & Moderation
Crm (Salesforce, Ms Dynamics)
Business Analytics (Ms Power Bi)
Project Management Tools (Jira, Confluence, Ms Planner, Monday)
It Service Management (Jira, Servicenow)
Collaboration Tools (Teams, Slack, Miro, Mural, Mindmanager)
Ms Suite (Sharepoint, Excel, Word, Powerpoint, Outlook)
Database (Mssql)
Languages
Education
Óbuda University
Economics · Budapest, Hungary
Westfälische Hochschule
M.A., Service Engineering · Service Engineering · Bocholt, Germany · 1,4
Westfälische Hochschule
B.A., Economics with a focus on Tourism · Economics with a focus on Tourism · Bocholt, Germany · 1,8
Certifications & licenses
Change Management International Multidisciplinary Change Management (IMCM)
Leading SAFe Scaled Agile Inc. (SAFe)
Kanban Practitioner
Kanban University
CX Certification
CX Academy
Coaching Leading myself & others
Scrum.org Professional Scrum Master I (PSM I)
Facilitation: Expectations, Methods & Mindset
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