Samiksha S. - Senior Information Manager

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Frankfurt am Main, Germany

Experience

Apr 2024 - Sep 2024

6 months

Darmstadt, Germany

Senior Information Manager

Crowd Consultant

Coordinated documentation lifecycles ensuring compliance, approvals, and accessibility.
Maintained and controlled master data in document management systems (M-Files, SharePoint).
Prepared reports, dashboards, and presentations for senior management.
Supported internal and external communication and formal reviews.
Improved knowledge management through metadata validation and version control.
Oversaw approval workflows, documentation compliance, and master data management.
Provided advisory support to stakeholders on IT documentation and archiving standards.
Implemented and supported change and problem report management processes within ITSM framework.
Prepared KPI dashboards and structured reports to monitor CM deliverables and track compliance.
Maintained and improved documentation workflows in M-Files and Confluence, ensuring metadata accuracy and GDP compliance.
Tools: M-Files, Jira, Confluence, SharePoint, MS Office

Jun 2023 - Dec 2023

7 months

Darmstadt, Germany

Administrative Assistant

Serco GmbH

Oversaw approval workflows for contracts, invoices, and records management.
Coordinated project meetings, workshops, and high-level visits, acting as interface across departments.
Supported documentation archiving and onboarding alignment for new staff.
Tools: MS Office Suite, SharePoint, Concur

Mar 2017 - Apr 2024

7 years 2 months

Darmstadt, Germany

IT Change And Project Management Coordinator

EUMETSAT

Coordinated configuration and change management processes, including review, documentation, and approval of changes.
Supported CAB preparation by consolidating agendas, recording meeting minutes, and tracking decisions.
Coordinated project deadlines, team meetings, and change management processes.
Supported management with analyses, statistics, and decision templates.
Maintained risk registers, compliance reports and audit documentation.
Prepared presentations, reports, and internal communications.
Supported service management with compliance reports, SLA documentation, and change requests.
Coordinated change management processes, ensuring full traceability of changes and deviations.
Managed over 300 CCB/retrofit meetings, preparing materials, coordinating stakeholders, and documenting decisions.
Reviewed and validated change requests and supporting documentation for lifecycle compliance.
Developed and maintained CM standards, manuals, and reporting concepts.
Supported cross-departmental coordination between different teams.
Tools: Jira, Confluence, M-Files, SAP, SharePoint, MS Office

Mar 2013 - Dec 2015

2 years 10 months

Bengaluru, India

IT Service Analyst – Incident & Change Management

IBM India Pvt Ltd

Supported incident, change, and escalation management processes within ITIL framework.
Produced KPI dashboards and executive-level reports for IT service managers.
Ensured change-related documentation was accurate, compliant, and audit-ready.
Tools: BMC Remedy, Active Directory.

Feb 2012 - Feb 2013

1 year 1 month

Pune, India

Analyst – Procurement & Documentation

Envisage Infotech

Oversaw approval workflows for purchase orders, invoices, and contract documentation.
Ensured compliance with documentation standards across client accounts.
Supported IT service teams by providing structured reporting and records management.
Ensured compliance with documentation standards and traceability requirements.

May 2011 - Feb 2012

10 months

Mumbai, India

Sales Specialist

Castrol India

Prepared and presented business proposals and presentations at client locations.
Responsible for billing direct clients on day-to-day basis against their purchase orders.
Provided customer support and resolved issues encountered.
Developed and implemented training programs to improve quality and productivity of the team by training sales officers.
Maintained customer billing processes.
Handled complete sales cycle of the customer.
Provided consultation to B2B customers primarily involved in building and construction, mining, and workshop.

Nov 2008 - Jun 2009

8 months

Mysuru, India

Software Engineer

Infosys Technologies Ltd

Learned programming fundamentals and basics of .NET.
Gained basic understanding of firewalls, routing, TCP/IP, VPN, and DNS.
Exposed to software development lifecycle (SDLC) and deployment support.
Familiarity with IT operations and compliance in regulated environments.

Summary

Change Management Specialist with 10+ years of experience in change control, documentation management, and change governance across space, IT, and regulated industries.

Proven expertise in managing Change Control Boards (CCBs), CM Exchange Boards, and retrofit processes, ensuring compliance with ISO, ITIL, and audit standards.

Skilled in PDM/PLM tools (SAP, M-Files), document governance, and lifecycle management.

Adept at cross-functional coordination between engineering, PMO, production, and international development teams.