Recommended expert

Samiksha Saharya

Senior Information Manager (Client: EUMETSAT)

Samiksha Saharya
Frankfurt, Germany

Experience

Apr 2024 - Sep 2024
6 months
Darmstadt, Germany

Senior Information Manager (Client: EUMETSAT)

Crowd Consultant

  • Coordinated documentation lifecycles ensuring compliance, approvals, and accessibility.
  • Maintained and controlled master data in document management systems (M-Files, SharePoint).
  • Prepared reports, dashboards, and presentations for senior management.
  • Supported internal/external communication and formal reviews.
  • Improved knowledge management through metadata validation and version control.
  • Oversaw approval workflows, documentation compliance, and master data management.
  • Provided advisory support to stakeholders on IT documentation and archiving standards.
  • Implemented and supported change and problem report management processes within ITSM framework.
  • Prepared KPI dashboards and structured reports to monitor CM deliverables and track compliance.
  • Maintained and improved documentation workflows in M-Files and Confluence, ensuring metadata accuracy and GDP compliance.
  • Tools: M-Files, Jira, Confluence, SharePoint, MS Office
Jun 2023 - Dec 2023
7 months
Darmstadt, Germany

Administrative Assistant

Serco GmbH

  • Oversaw approval workflows for contracts, invoices, and records management.
  • Coordinated project meetings, workshops, and high-level visits, acting as interface across departments.
  • Supported documentation archiving and onboarding alignment for new staff.
  • Tools: MS Office Suite, SharePoint, Concur
Mar 2017 - Apr 2024
7 years 2 months
Darmstadt, Germany

IT Change and Project Management Coordinator

EUMETSAT

  • Coordinated configuration and change management processes, including review, documentation, and approval of changes.
  • Supported CAB preparation by consolidating agendas, recording meeting minutes, and tracking decisions.
  • Coordinated project deadlines, team meetings, and change management processes.
  • Supported management with analyses, statistics, and decision templates.
  • Maintained risk registers, compliance reports and audit documentation.
  • Prepared presentations, reports, and internal communications.
  • Supported service management with compliance reports, SLA documentation, and change requests.
  • Coordinated change management processes, ensuring full traceability of changes and deviations.
  • Managed over 300 CCB/retrofit meetings, preparing materials, coordinating stakeholders, and documenting decisions.
  • Reviewed and validated change requests and supporting documentation for lifecycle compliance.
  • Developed and maintained CM standards, manuals, and reporting concepts.
  • Supported cross-departmental coordination between different teams.
  • Tools: Jira, Confluence, M-Files, SAP, SharePoint, MS Office
Mar 2013 - Dec 2015
2 years 10 months
Bengaluru, India

IT Service Analyst – Incident & Change Management

IBM India Pvt Ltd

  • Supported incident, change, and escalation management processes within ITIL framework.
  • Produced KPI dashboards and executive-level reports for IT service managers.
  • Ensured change-related documentation was accurate, compliant, and audit-ready.
  • Tools: BMC Remedy, Active Directory
Feb 2012 - Feb 2013
1 year 1 month
Pune, India

Analyst – Procurement & Documentation

Envisage Infotech

  • Oversaw approval workflows for purchase orders, invoices, and contract documentation.
  • Ensured compliance with documentation standards across client accounts.
  • Supported IT service teams by providing structured reporting and records management.
  • Oversaw contract and documentation approval workflows for IT projects.
  • Ensured compliance with documentation standards and traceability requirements.
May 2011 - Feb 2012
10 months
Mumbai, India

Sales Specialist

Castrol India

  • Prepared and presented business proposals and presentations at client locations.
  • Responsible for billing direct clients on a day-to-day basis against their purchase orders.
  • Provided customer support and resolved issues encountered.
  • Developed and implemented training programs to improve the quality and productivity of the team, training sales officers.
  • Maintained billing process of the customer.
  • Handled complete sales cycle of the customer.
  • Provided consultation to B2B customers primarily involved in building & construction, mining and workshop.
Nov 2008 - Jun 2009
8 months
Mysuru, India

Software Engineer

Infosys Technologies Ltd

  • Learned programming fundamentals.
  • Gained basics of .NET.
  • Developed basic understanding of firewalls, routing, TCP/IP, VPN, and DNS.
  • Exposed to software development lifecycle (SDLC) and deployment support.
  • Became familiar with IT operations and compliance in regulated environments.

Summary

Change Management Specialist with 10+ years of experience in change control, documentation management, and change governance across space, IT, and regulated industries. Proven expertise in managing Change Control Boards (CCBs), CM Exchange Boards, and retrofit processes, ensuring compliance with ISO, ITIL, and audit standards. Skilled in PDM/PLM tools (SAP, M-Files), document governance, and lifecycle management. Adept at cross-functional coordination between engineering, PMO, production, and international development teams.

Skills

  • Administrative & Executive Support

  • Project & Process Coordination

  • Meeting & Event Organization

  • Travel & Calendar Management

  • Procurement & Purchase Requisitions

  • Documentation & Compliance Management

  • Reporting & Presentation Preparation

  • Excellent Written And Verbal Communication Skills Across Departments And Cultures

  • Growth Mindset And Quick Learner, Currently Pursuing Pmi Project Management Certification

Languages

Hindi
Native
English
Advanced
German
Intermediate

Education

May 2009 - May 2011

KIIT School of Management

Dual MBA in Marketing and Technology Management · Technology Management and Marketing · Bhubaneswar, India

May 2004 - Apr 2008

Dr BR Ambedkar University

Bachelor of Engineering · Biotechnology · Agra, India

Certifications & licenses

Itil Foundation Certificate In It Service Management

AXELOS

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