Lutz Klinkhammer
Senior Project Manager
Senior Project Manager
Deutsche Glasfaser GmbH
- Interim takeover of project management for three projects within a telecommunications network renewal program.
- Introduced a structured project approach including reporting standards.
- Managed regular status meetings with project teams.
Management Coach and Senior Project Manager
Deutsche Glasfaser GmbH
- Management coach for the IT department manager.
- Project management coach for IT projects focused on construction tools.
- Responsible for the service transition of construction applications.
Project Manager
Undisclosed Company
- Managed the FI workstream in the carve-out of four power plants.
- Implemented requirements in SAP BYD ERP with interfaces.
- Led user acceptance tests integrated into end-to-end workflows.
- Provided project management coaching for end-customer projects.
Project Manager
Vodafone Deutschland GmbH
- Designed standardized build processes for cloud & hosting services.
- Implemented an online portal for order management.
- Managed enterprise-wide billing and invoicing.
- Coordinated work with international clients in China, the UK, and the US.
- Provided operational coaching for project managers.
Program Manager
ZTE Services Deutschland GmbH
- Led a business process optimization program for end-to-end processes.
- Selected and implemented a process-modeling tool.
- Introduced KPI measurements and reporting.
- Provided project management coaching.
Team Member
EPT Luxembourg
- Prepared operational ITIL process descriptions.
- Focused on processes, KPIs, SLAs, and security management.
Program Manager
Vodafone Group Service GmbH
- Managed the VT-IS data center UAM & SOX change program across Europe.
- Analyzed and standardized UAM processes.
- Ensured compliance with SOX-related procedures.
Independent Management Consultant
Klinkhammer Consulting Services
- Program and project management.
- Delivery and service management for ICT.
- Implementation of cloud services for enterprise clients.
Team Member
EPT Luxembourg
- Prepared RFQ responses to EU questionnaires.
- Focus areas: ITIL processes, KPIs, SLAs, and customer systems.
Principal Consultant, Head of Telecommunication
Pronovit AG
- Managed a churn management project using predictive analytics.
- Coordinated a global employee IT transition program, ensuring system access during organizational changes.
Executive Consultant
CGI Information Systems and Management Consultants GmbH
- PMO lead for the Vodafone D2 enterprise delivery project.
- European transition manager for Philips Electronics N.V. managed services.
- Project management for a large-scale Telefonica O2 migration.
- Reverse engineered a data warehouse for the Royal Bank of Scotland.
- Managed the realization of unbundled local loops for Tele2 in Germany.
- Conducted an IT department reorganization project for Polkomtel in Poland.
- Designed and implemented SOX-compliant processes for Vodafone D2.
Senior Manager
IDS Scheer AG
- Coordinated international activities.
- Reengineered wholesale business processes for a telecom company in Switzerland.
- Evaluated customer processes for a new telecom launch in India.
- Optimized customer operations for banking and insurance services.
Consultant
Freelancer
- Designed an enterprise communication concept for a power supply company.
- Optimized business processes for an outsourced call center project.
- Served as interim CFO for a New Economy company.
Vice President
CURE AG
- Managed a telemarketing campaign for B2B clients.
- Optimized processes for an outsourced call center.
- Defined specifications for a customer care system for a telecom carrier.
Deputy Customer Operations Manager
Vebacom / o.tel.o Communications
- Managed call center operations and reporting.
- Selected and implemented call center technology.
- Designed customer service processes as part of strategic planning.
Consultant
Dr. Köcke Unternehmensberatung GmbH
- Implemented IT solutions for SME business applications.
- Documented requirements and adapted processes.
- Trained staff on new software use.
Professional with extensive experience in the IT/telecommunication industry and intercultural team management, holding a university degree in economics and a proven track record in successful program, project, and operations management.
With 35 years of work experience, I have spent 30 years in various industries focusing on end-to-end customer processes for consumer and enterprise clients. My background includes 33 years in management consulting and 2 years as an operational manager for a telecommunications company. For the last 11 years, I have worked as an independent management consultant for multiple clients in the TIME segment.
My core competencies include program/project management, business process management, IT system implementation, and personnel management. I have gained broad industry experience through diverse tasks and past projects, developed management skills by leading and motivating individuals and teams, and proven myself as a team player contributing to project success.
I have worked in different countries across Europe and Asia, and I am accustomed to managing and collaborating with virtual international teams with varied cultural and individual habits. In addition to project and operational expertise, I bring international business development and sales experience to my track record.
Diploma in Economics · Economics
Senior Project Manager IPMA-Level B Recertification
Senior Project Manager IPMA-Level B
Certified ITIL Bridge V.3
COBIT Practitioner Training
Certified ITIL Practitioner
Certified ITIL Foundation Training
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