Lutz K. - Senior Project Manager

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Düsseldorf, Germany

Experience

Jul 2023 - Oct 2023

4 months

Senior Project Manager

Deutsche Glasfaser GmbH

Interims takeover project management for three projects within a telecommunication net renewal program.
Introduction of structured project approach including reporting standards.
Manage jour fixes with project teams.

Feb 2022 - Dec 2022

11 months

Management Coach and Senior Project Manager

Deutsche Glasfaser GmbH

Management coach for IT department manager.
Project management coach for IT projects around construction tools.
Responsible for service transfer of construction applications.

Nov 2020 - Mar 2021

5 months

Project Manager

Undisclosed Company

Managed FI workstream in carve-out of four power plants.
Implemented requirements in SAP BYD ERP with interfaces.
Managed user acceptance tests with integration into E2E workflows.
Project management coaching for end customer projects.

Aug 2016 - Jul 2019

3 years

Project Manager

Vodafone Deutschland GmbH

Designed standardized Build processes for Cloud & Hosting services.
Implemented online portal for order management.
Managed enterprise-wide billing and invoicing.
Coordinated work between international clients in China, UK, and US.
Operational coaching for project managers.

Aug 2014 - Feb 2015

7 months

Program Manager

ZTE Services Deutschland GmbH

Managed a business process optimization program for E2E processes.
Selection and implementation of process-modeling tool.
Introduced KPI measurements and reporting.
Project management coaching.

Mar 2014 - Apr 2014

2 months

Team Member

EPT Luxembourg

Prepared operational ITIL process descriptions.
Focused on processes, KPIs, SLAs and security management.

Sep 2013 - Jan 2014

5 months

Program Manager

Vodafone Group Service GmbH

Managed VT-IS data center UAM & SOX change program across Europe.
Analyzed and standardized UAM processes.
Secured compliance with SOX-related procedures.

Aug 2013 - Present

12 years 2 months

Independent Management Consultant

Klinkhammer Consulting Services

Program and project management.
Delivery and service management for ICT.
Implementation of cloud services for enterprise customers.

Aug 2013 - Sep 2013

2 months

Team Member

EPT Luxembourg

Prepared RFQ response to EU questionnaire.
Areas of focus: ITIL processes, KPIs, SLAs, and customer systems.

Apr 2011 - Jun 2013

2 years 3 months

Principal Consultant, Head of Telecommunication

Pronovit AG

Managed churn management project using predictive analytics.
Coordinated global employee IT transition program ensuring access to systems during organizational changes.

Feb 2005 - Mar 2011

6 years 2 months

Executive Consultant

CGI Information Systems and Management Consultants GmbH

PMO lead for Vodafone D2 enterprise delivery project.
European Transition Manager for Philips Electronics N.V. managed services.
Project Management for Telefonica O2 large-scale migration.
Reverse engineered DWH for Royal Bank of Scotland.
Managed realization of unbundled local loop for Tele2 in Germany.
Conducted IT department reorganization project for Polkomtel in Poland.
Designed and implemented SOX compliant processes for Vodafone D2.

Apr 2001 - Feb 2005

3 years 11 months

Senior Manager

IDS Scheer AG

Coordinated international activities.
Reengineered wholesale business processes for telecom company in Switzerland.
Evaluated customer processes for new telecom launch in India.
Optimized customer operations for banks and insurance services.

Mar 2000 - Mar 2001

1 year 1 month

Consultant

Freelancer

Designed enterprise communication concept for a power supply company.
Optimized business processes for an outsourcing call center project.
Interim CFO for a New Economy company.

May 1998 - Feb 2000

1 year 10 months

Vice President

CURE AG

Managed telemarketing campaign for B2B customers.
Optimized processes for outsourcing call center.
Designed specifications for customer care system for telecom carrier.

May 1996 - Apr 1998

2 years

Deputy Customer Operations Manager

Vebacom / o.tel.o Communications

Managed call center operations and reporting.
Selected and implemented call center technology.
Designed customer service processes as part of strategic planning.

Jul 1989 - Jun 1992

3 years

Consultant

Dr. Köcke Unternehmensberatung GmbH

Implemented IT solutions for SME business applications.
Documented requirements and adapted processes.
Trained employees on new software use.

Summary

Professional well-experienced in the IT/telecommunication industry and intercultural team management, with a university degree in economics, proven track record of successful program, project and operations management.

Out of my 35 years of working experience I have worked in various industries for 30 years with a focus on end-to-end customer processes for consumer and enterprise customers. My record includes 33 years in Management Consulting and 2 years as an operational manager for a telecommunication company. Since 11 years I am working as an independent management consultant for several customers in the TIME segment.

My main competences include program / project management, business process management, IT system implementation and personnel management. I could gain a wide range of industry experiences out of various tasks and projects conducted in the past, management skills by managing and motivating individuals and teams as well as a team player by contributing to the success of the projects.

I have worked in different countries in Europe and Asia, I am used to manage and work with virtual international teams, with a wide range of cultural and individual habits. Beside the project and operational know-how, I can add international business development and sales experience to my track record.