Christina E. - Project Manager Technical Documentation / AI Trainer

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Erding, Germany

Experience

Jan 2023 - Present

2 years 9 months

Germany

Project Manager Technical Documentation / Diversity and Inclusion Ambassador / AI & Culture Champion

ATLAS COPCO IAS GMBH

Developed and managed detailed project plans, ensuring alignment with strategic objectives.
Interacted with R&D, Quality, Operations, Suppliers, and Customer Centres to understand project deliverables, prepare help documentation, maintain satisfaction, and resolve any discrepancies for maximum impact.
Monitored regulatory requirements to modify project documentation and recommended solutions to overcome legislative barriers.
Led and managed terminology and translation projects for product documentation.
Conducted internal training sessions on AI tools and led a bot lab community project.
Championed diversity and inclusion initiatives, facilitating workshops and training sessions.
Steered discussions between stakeholders and leaders to offer professional insight and handle any issues before escalation, diffusing conflict.
Migrated and authored product documents from scratch, transitioning from Adobe FrameMaker to Schema ST4.
Successfully implemented QR code scanning capability for all end customer documentation and integrated AI into project documentation.
Streamlined more than 2500 terms for product documentation as part of the Terminology Management Project, boosting transparency and visibility.
Conceptualised and launched various DEI initiatives to instil a positive mindset within the workforce, leading to the company receiving an award for diversity and inclusion.
Managed the Mindset, Diversity, and Inclusion teams to promote best practices through workshops, training, and video interviews.

Jan 2021 - Dec 2023

3 years

Germany

Technical Communicator

ATLAS COPCO IAS GMBH

Created and maintained help documentation, ensuring compliance with regulatory standards.
Liaised with compliance teams and reviewed legal requirements associated with technical certifications, including SHEQ and ISO, to prepare documentation that aligned with product specifications and managed safety issues.
Initiated gap and risk analysis tasks to identify and address safety information gaps.
Developed training videos and coordinated animation and marketing communications tasks.
Led digital transformation of technical documentation within six months.
Introduced enhancements including JIRA Ticketing System and gap/risk analysis to bridge process gaps, boost data quality, and enable tracking capabilities.
Conducted training sessions for colleagues from other entities on technical writing and standards.
Contributed to the IAS Global Mindset Change Project by formulating, designing, and launching a global framework to exceed customer expectations; selected as the EU Ambassador to propose concepts to division management and gain approval.

Jan 2020 - Dec 2021

2 years

Germany

Technical Writer

MYNARIC AG

Interacted with cross-functional teams including engineering, project management, and subject matter experts to conduct technical reviews, formulate strategies, and integrate process improvements to bridge compliance gaps.
Reviewed user documentation according to FDA guidelines to align with project requirements, standards, and style guides to promote clarity and accuracy among target audiences.
Conceptualised and introduced the Mynaric Style Guide outlining terminologies and styling guidelines for technical project documentation, standardising approaches.
Wrote two successful business proposals.
Performed gap analysis to identify compliance issues.

Jan 2017 - Dec 2020

4 years

Germany

Technical Writer / Documentation Manager

ROCHE DIAGNOSTICS AUTOMATION SOLUTIONS GMBH

Utilized Schema ST4, Adobe FrameMaker, and MS Word to create and edit service manuals, operator manuals, and modification kit installation instructions according to technical specifications.
Interacted with local and global quality, regulatory, and R&D teams to evaluate findings from gap analysis and promptly resolve CAPAs, maintaining compliance.
Collated data from subject matter experts and, using content management systems and electronic approval processes, stored and published findings to improve visibility.
Analyzed English user interface messages with HID and terminologies to verify alignment with Roche’s terminology and styling guidelines, boosting translatability.
Connected with cross-functional teams to restructure the documentation process, rectify process inconsistencies, and define solutions to overcome challenges.
Fostered a learning and development environment designed to stimulate continuous improvement, define audiences through in-depth analysis, and build positive relationships across global sites.
Mentored and trained new team members to promote best practices, offer professional insight, and drive innovation at Roche, influencing R&D activities.

Jan 2014 - Dec 2016

3 years

India

Technical Writer

ZOHO CORPORATION INDIA PRIVATE LIMITED

Created Zoho style guide, help manuals, feature pages, marketing blogs, and API documentation.
Provided technical support to end-users and devised SEO strategies.
Conducted marketing presentations and webinars.
Initiated and created a company-wide style guide.
Conducted English language coaching for team colleagues.

Jan 2011 - Dec 2014

4 years

India

Associate Catalog

AMAZON DEVELOPMENT CENTER INDIA PRIVATE LIMITED

Analyzed and eliminated defects from the catalog.
Handled high priority customer escalations.
Provided training to new hires and coordinated operational tasks between teams.
Prepared retail business documentation training materials.
Won best performer award.
Maintained strong communication and business relations within the organization.

Summary

A motivated and versatile Project Manager Technical Documentation who applies over 12 years of hands-on international experience to drive process improvement, uphold quality standards, and propose solutions that resolve business challenges.

Passionate about integrating new technologies, fostering inclusivity, and enhancing team cohesion.

Experienced in artificial intelligence tools, conducting internal AI tool trainings, and leading a AI bot lab community project.

Agile Project Management
Intuitive Solutions Development
Project Ownership & Delivery
Cross-Functional Team Collaboration
Gap/Risk Analysis & CAPA
Business PPT & Proposal Development
Interpersonal Relationship Building
Process/Continuous Improvement
Project Management: Agile methodologies, Workfront, JIRA
Documentation: Schema ST4, Adobe FrameMaker, MS PPT, WordPress, SharePoint, Checklist
Compliance: ISO 14001, ISO 9001, REACH, SCIP
AI Tools: Copilot, ChatGPT, Canva Magic Design, Synthesia, HubSpot AI
Software: CorelDraw, SnagIt, Prezi, Adobe Acrobat, SharePoint, Adobe Premiere Pro