Christina Edward

Conducted internal training sessions on AI tools and led a bot lab community project.

Championed diversity and inclusion initiatives, facilitating workshops and training sessions.

Tactfully steered discussions between stakeholders and leaders to offer professional insight and handle any issues before escalation, diffusing conflict.

Conceptualised and launched various DEI initiatives to instil a positive mindset within the workforce, leading to an award for diversity and inclusion.

Championed diversity within the workplace through workshops, training, and video interviews, managing the Mindset, Diversity, and Inclusion teams to promote best practices.

Created and maintained help documentation, ensuring compliance with regulatory standards.

Liaised with compliance teams and reviewed legal requirements associated with technical certifications, including SHEQ and ISO, to prepare documentation that aligned with product specifications and managed safety issues.

Initiated gap and risk analysis tasks to identify and address safety information gaps.

Developed training videos and coordinated animation and marketing communications tasks.

Led digital transformation of technical documentation within six months.

Introduced enhancements including JIRA Ticketing System and gap/risk analysis to bridge process gaps, boost data quality, and enable tracking capabilities.

Conducted training sessions for colleagues from other entities on technical writing and standards.

Contributed to the IAS Global Mindset Change Project to formulate, design, and launch a global framework designed to exceed customer expectations; selected as the EU Ambassador to propose concepts to division management and gain approval.

Utilized Schema ST4, Adobe FrameMaker, and MS Word to create and edit service manuals, operator manuals, and modification kit installation instructions according to technical specifications.

Interacted with local and global quality, regulatory, and R&D teams to evaluate findings from gap analysis and promptly resolve CAPAs, maintaining compliance.

Collated data from SMEs and, through the use of content management systems and electronic approval processes, stored and published findings to improve visibility.

Engaged with HID and terminologies to analyze English user interface messages and verify their alignment with Roche’s terminology and styling guidelines, boosting translatability.

Connected with cross-functional teams to restructure the documentation process, rectify process inconsistencies, and define solutions to overcome challenges.

Fostered a learning and development environment designed to stimulate continuous improvement, define audiences through in-depth analysis, and build positive relationships across global sites.

Mentored and trained new team members to promote best practices, offer professional insight, and drive innovation, influencing R&D activities.

Analyzed and eliminated defects from the catalog.

Handled high priority customer escalations.

Provided training to new hires and coordinated operational tasks between teams.

Prepared retail business documentation training materials.

Won best performer award.

Maintained strong communication and business relations within the organization.