Liam N.
Head of HR Operations
Experience
Jul 2024 - Present
1 year 5 monthsMunich, Germany
Head of HR Operations
IFCO
- Lead the global HR Operations function, shaping strategic direction for HR service delivery and people technology across all regions.
- Partner with senior HR leadership to establish scalable HR service models, ensuring alignment between technology (HRIS, case management, portal systems) and business needs.
- Oversee delivery excellence across Tier 1–2 support and field HR, ensuring value creation and alignment with strategic business objectives.
- Drive organizational efficiency through automation, digitalization, and process optimization, achieving measurable improvements in service levels and cost effectiveness.
- Champion the development of the employee experience through an integrated HR knowledge base, clear communication standards, and manager enablement tools.
- Lead procurement and vendor management for global HR processes including background checks, assessment tools, and compensation systems.
- Foster a continuous improvement mindset with an emphasis on data insights, compliance, and operational excellence.
Jul 2021 - Jul 2024
3 years 1 monthGalway, Ireland
Senior HR Shared Services Manager EMEA
Medtronic
- Directed a team of 35 HR professionals across 29 countries, driving operational excellence, employee engagement, and standardization across EMEA.
- Partnered with global COEs and HRBPs to align people operations with organizational transformation and growth priorities.
- Led workforce planning and process optimization initiatives, resulting in improved efficiency, reduced turnaround times, and enhanced employee experience.
- Developed frameworks for talent development, career growth, and leadership continuity within shared services.
- Navigated complex labor law environments, successfully managing union and works council relationships to ensure compliance and collaboration.
- Member of the Global HR Services Leadership Team, contributing to strategy development and global people initiatives.
Jul 2018 - Jul 2021
3 years 1 monthGalway, Ireland
HR Shared Services Manager, Business Operations EMEA
Medtronic
- Managed operational delivery for EMEA HR services, implementing best-in-class processes and service standards.
- Introduced continuous improvement methodologies and data-driven decision-making to elevate performance and consistency across regions.
- Provided strategic leadership on organizational design, policy development, and employee lifecycle processes.
- Mentored managers and supervisors, fostering high-performing teams and promoting professional growth.
Mar 2017 - Jul 2018
1 year 5 monthsDublin, Ireland
Sales Operations Manager
Lidl Ireland
- Oversaw sales operations and workforce planning across multiple retail sites, optimizing staffing, productivity, and profitability.
- Recruited and developed talent to strengthen succession pipelines and team engagement.
Sep 1994 - Feb 2017
22 years 6 monthsBrussels, Belgium
Police Commissioner
Federal Police Belgium
- Led investigative teams and public order units; strategic partner to leadership on workforce management and organizational planning.
- Designed and delivered leadership and operational training programs for new officers.
Summary
Dynamic and commercially minded People Leader with extensive experience building and leading high-performing HR operations across global, fast-paced organizations. Skilled in translating business strategy into actionable people initiatives that drive engagement, performance, and growth. Adept at designing scalable organizational structures, fostering inclusive cultures, and driving continuous improvement through data-driven insights. Known for strategic influence, cross-cultural collaboration, and a passion for advancing diversity, equity, and inclusion.
Currently leading global HR Operations with a focus on enabling business agility through digital transformation, operational excellence, and employee experience.
Languages
Dutch
NativeGerman
AdvancedEnglish
AdvancedFrench
AdvancedEducation
Oct 2020 - Jun 2022
National University of Ireland, Galway
Executive MBA · Business Administration · Galway, Ireland
Oct 2013 - Jun 2014
Syntra Vlaanderen
Degree in Accounting · Accounting · Belgium
Oct 1998 - Jun 1999
Antwerp Police Academy
Degree in Police Management · Police Management · Antwerp, Belgium
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