Lisa Schlindwein

• Analyzed current PCM processes and performed requirements analysis
• Modeled to-be processes and produced design documentation
• Ensured solution implementation and integration in existing systems
• Trained users and provided rollout support, enabled change adoption
• Formulated business rules and documented results with improvement potentials

Methods:

• Agile project management (SCRUM)
• Quality assurance processes
• Process analysis and modeling (BPMN)
• Change management

• Conducted requirements analysis and detailed project planning
• Implemented change management measures and user communication
• Secured resources: personnel, budget, technology
• Selected tools and technologies, assembled and led project team
• Reported to board, managed stakeholders and communication
• Implemented quality standards and processes, managed risks

Methods:

• Agile project management
• Quality assurance processes
• Business process modeling (BPMN)

• Developed and implemented change management strategies for employee acceptance
• Communicated goals, benefits and impacts of changes
• Identified change impact and risks, developed mitigation measures
• Trained and coached employees on new processes and technologies
• Monitored change progress and adjusted strategies
• Analyzed existing processes, identified optimization potentials
• Designed and modeled unified Source to Contract processes (BPMN)
• Led consulting team in solution implementation and quality assurance

Methods:

• Agile project management
• Quality assurance processes
• Process modeling (BPMN)
• Change management

• Conducted needs analysis and requirement definition
• Developed project plan, trainings for employees, continuous communication and feedback loops
• Adapted IT infrastructure and data security, performed tests and quality assurance
• Implemented support and maintenance strategies, monitoring, progress evaluation and risk management
• Planned and led Windows 10 hardware rollout for international sites
• Implemented change management before, during and after migration
• Coordinated hardware procurement and client readiness
• Participated in SteerCo meetings to monitor rollout progress and strategic decisions
• Collaborated with service providers to deliver cross-site classroom trainings
• Translated technical concept into user-friendly documentation
• Managed quality assurance within project team and led client workshops

Technologies:

• Classical project management
• ServiceNow
• Virtual Desktop Infrastructure