Christoph Krauss
Experienced E-Commerce Leader | Strategy & Operations
Erfahrungen
Apr. 2021 - Sept. 2022
1 Jahr 6 Monaten Jakarta, Indonesien
Chief Operating Officer (COO)
HappyFresh
- Led business operations across three markets (Indonesia, Malaysia, and Thailand), developing and implementing strategic plans to drive business growth and profitability
- Spearheaded the company's transformation from a marketplace model to an inventory-led 1P model, successfully building and launching a dark store network in Jakarta, Bangkok and Kuala Lumpur
- Managed a team of 350+ back office staff and 1000+ shoppers/drivers, providing leadership, training and performance management
Feb. 2018 - März 2021
3 Jahren 2 Monaten Jakarta, Indonesien
Vice President – Strategic Development
HappyFresh
- Led strategic planning efforts among HappyFresh's executive management team, setting objectives and key results, competitive landscape analysis, generating and harmonizing functional roadmaps, developing business cases, allocating resources, and establishing steering groups to ensure effective execution
- Spearheaded a number of cross-functional special projects, including strategic partnerships with Grab and LINE, building and launching joint grocery verticals
- Scaled business operations by 2.5x during the peak of COVID within a matter of 4 weeks
Aug. 2017 - Aug. 2018
1 Jahr 1 Monate Bangkok, Thailand
Managing Director Thailand
HappyFresh
- Successfully led HappyFresh's Thailand business, taking full P&L ownership while managing a team of 60+ people across various business functions, including operations, marketing, business development, finance and HR
- Grew topline GMV by 2x YoY while conducting a full overhaul of the country's operational setup
Nov. 2015 - Juli 2017
1 Jahr 9 Monaten Jakarta, Indonesien
(Senior) Manager – HQ Operations
HappyFresh
- Strategized and implemented last mile delivery initiatives across five markets, increasing Net Promoter Score by 20%+ through improvements in on-time performance, out of stock occurrences, returns and rejections
- Reduced delivery cost by 40%+ by establishing and delivering on an integrated action plan between country operations teams, as well as product and tech
- Acted as product manager, directly collaborating with a team of developers for several months, improving delivery efficiency by 25%+ through improved routing, order-batching and geofencing features
Sept. 2014 - Feb. 2015
6 Monaten Poole, Vereinigtes Königreich
Intern
Siemens
Supported feature extension development to an IT service management platform (ServiceNow)
Aug. 2012 - Feb. 2013
7 Monaten München, Deutschland
Research Assistant
Technische Universität München
Conducted research on IP modularity in software platforms and ecosystems at the chair for Innovation Management
März 2011 - Dez. 2011
10 Monaten München, Deutschland
Part Timer
Siemens IT Solutions / Atos Consulting
Developed a tech trend radar for an automotive client; supported post merger integration project management office
März 2010 - Dez. 2010
10 Monaten München, Deutschland
Part Timer
M+P Consulting
Supported client projects in the areas of energy trade and commercial facility management
Zusammenfassung
Led business operations across three markets (Indonesia, Malaysia, and Thailand), developing and implementing strategic plans to drive business growth and profitability
Spearheaded the company's transformation from a marketplace model to an inventory-led 1P model, successfully building and launching a dark store network in Jakarta, Bangkok and Kuala Lumpur
Managed a team of 350+ back office staff and 1000+ shoppers/drivers, providing leadership, training and performance management
Sprachen
Deutsch
Verhandlungssicher
Englisch
Verhandlungssicher
Ausbildung
Okt. 2012 - Juni 2015
Technische Universität München
Master of Science · Management & Technology · München, Deutschland
Okt. 2009 - Juni 2012
Technische Universität München
Bachelor of Science · Management & Technology · München, Deutschland
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