Tom Witkovsky
Interim Customer Experience Manager Indirect Sales Systems
Experience
Aug 2024 - Feb 2025
7 monthsInterim Customer Experience Manager Indirect Sales Systems
badenova Energie GmbH
- Modeling customer journeys and touchpoints for indirect sales partners
- Modeling and optimizing clearing processes
- Prioritizing and cleaning up the backlog of existing partner applications
- Optimizing billing and service processes for partners
- Requirements management for replacing and rebuilding the system based on a no/low-code platform
- Support for rolling out a company-wide customer experience management system
- Management of external service and implementation partners
Jul 2023 - Dec 2024
1 year 6 monthsInterim Project Manager for Brand and Media Asset Management System
Energieberatung Verbraucherzentrale Berlin
- Gathering requirements for brand management (processes, data flow, system landscape, stakeholders)
- Preparing an evaluation matrix for selecting and evaluating system and service providers
- Analyzing evaluation and make-or-buy decision
- Preparing the tender and requirements specification
- Supporting the content, functional and visual design of the system
- Project coordination, QA, roll-out planning and hypercare
Jan 2023 - Oct 2023
10 monthsInterim Program Lead for Partner Billing System
Swiss Life AG
- Functional and IT program management and consulting
- Coordination of various workstreams, IT modules and their PO/PM
- Architecture reviews and harmonization of waterfall/agile in LeSS/SAFe
- Controlling and reporting of various sub-modules
- Gathering requirements for migration concepts, roll-out and operations
- Project reporting and controlling
- Escalation and stakeholder management at C-level
- Coordination and documentation of data migration as well as review of historical and re-planning
Jun 2022 - Aug 2022
3 monthsInterim Consultant for Evaluating Content and Digital Asset Management System
Verbraucherzentrale Bundesverband
- Gathering requirements for editorial and structured content as well as digital assets and their creation
- Modeling structures and media channels
- Translating requirements into a requirements specification based on use cases as the basis for the implementation tender
Jul 2021 - Aug 2022
1 year 2 monthsInterim Head of Digital Group Marketing / Relaunch of Group Websites
Zehnder Group AG
- Taking over and coaching the international project organization
- Optimizing project methodologies and realigning the project scope
- Optimizing budget planning, controlling, requirements gathering and methodology
- Functional design for various B2B applications
- Managing service providers for design and implementation
- Editorial content creation and translation processes
- Integrating PIM/DAM and planning the roll-out of a multibrand CMS
May 2021 - Oct 2022
1 year 6 monthsInterim Program Lead IT Digitization Projects National Teams
DFB IT
- Coordination of various IT projects and their project managers within the DFB Academy environment
- Harmonization of costing, controlling and reporting for various digitization projects
- Football-related and organizational requirements gathering and concept design for the national teams
- Conducting tenders and evaluating service providers for social apps, scouting portals, medical systems and team management
- Creation and maintenance of backlogs for various existing applications
- Coordination of implementation, quality assurance and rollout of custom developments
- Optimization of analytics and reporting for the DFB websites based on Adobe Analytics
- Design and prototyping of test automation using Robot Framework and Selenium WebDriver
Dec 2020 - Apr 2021
5 monthsInterim Overall Project Lead for B2B E-Business Framework Replacement
nexMart GmbH & Co. KG
- Harmonization and synchronization of multiple DevOps-SCRUM teams for shop, catalog data and order process handling
- Optimization of existing Definition of Ready and Definition of Done
- Development of the overall project plan, resource and capacity planning, as well as critical paths in Jira and Confluence
- Design of domain and feature architecture
- Design of stakeholder communication and migration planning for hundreds of customer order path configurations
- Coaching of sub-project managers
Sep 2019 - Jan 2020
5 monthsInterim Manager and E-Commerce Architect
Wittur Group / Sematic
- Consolidation and harmonization of existing e-commerce systems in digital B2B spare parts distribution
- Analysis of organizational conditions and system landscapes (shops, ERP, CRM, PDM/PIM, MAM)
- Definition of requirements for the future system landscape and harmonization of the international ERP landscape
- Preparation and execution of international tenders for shop software and service providers
- Negotiations with software vendors and service providers
- Design of business requirements, ROI models, information, domain, service and UX/UI architectures, as well as product catalog structures and navigation metaphors
Apr 2019 - Aug 2019
5 monthsInterim Product Owner SaaS / IoT Platform
BlueID GmbH
- Optimization and structuring of the Scrum process for an international 10-person team including UX, development, marketing and support
- Prioritization of epics and stories in the product and groomed backlog
- Introduction of quality-assuring formalities (definition of epics, stories, tasks, acceptance criteria)
- Development of a feature roadmap for SaaS cloud, web and app applications
- Design of a feature booking and subscription portal
- Planning of tech stack harmonization and introduction of Adobe XD for UX/UI
- Modeling and establishment of knowledge, documentation and transfer processes
- Participation in planning the introduction of a CRM system (Salesforce)
- Coordination of participation in a tender for access management
- Planning and execution of onboarding the successor as product owner
May 2018 - Jul 2018
3 monthsInterim Consultant for Digitization of Data Flow Processes
OMYA AG
- Data flow process modeling for editorial and structured content (BPMN)
- Evaluation of CMS requirements and concept development
- Modeling of data flow processes for B2B shop and CRM (Salesforce)
Skills
Design Of B2c/b2b E-business And E-commerce Systems Across The Entire Customer Lifecycle In The Front And Back End
Product Owner For Business And Process Analysis, Business Value & Backlog Management For Digital Products And Systems
Customer Experience Modeling Of Customer & User Journeys Across Offline And Online Touchpoints, Information Architectures, Ux Wireframes And Clickable Prototypes, Digital Brand And Marketing Management Systems
Project And Interim Management: Linear And Iterative Project Management, Preparation And Running Of Workshops, Digital Project Turnarounds, Planning And Execution Of Tenders, Development And Leading Digital Organizations
Strong Technical Understanding Of Cms, Dam, Pim, E-business & Shops, No/low-code, Portals, Marketing Automation, Crm, Mobile, Iot
Strategic. Creative. Agile. Resilient. Disruptive. Empathetic. Communicative. Curious. Able To Handle Conflicts. Critical. Team Player. Goal-oriented. Reliable. Pragmatic. Direct.
Automotive, Construction And Building Technology, Electrical Engineering, Building Services Engineering, Aerospace, Mechanical And Plant Engineering, Associations And Federations, Publishing And Media, Public Administration
Adobe Experience Manager, Atlassian Confluence, Atlassian Jira, Axure, Camunda, Drupal, Figma, Firstspirit, Frontify, Html, Infor Nt, Intershop, Intrexx, Inxmail, Liferay, Magento, Mailchimp, Marketo, Ms Dynamics, Ms Office, Opencms, Oxid Esales, Pimcore, Salesforce, Sap C4c, Sap Hybris, Selenium Webdriver, Shopware, Spryker, Stibo, Storyblok, Typo3, Visual Studio Code, Wordpress, ...
Languages
German
NativeEnglish
AdvancedEducation
Oct 1991 - Aug 1995
TU Berlin and TFH Berlin
Engineer · Mechanical Engineering, Materials and Joining Technology · Berlin, Germany
Sep 1987 - Aug 1990
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Mechanical Engineering Mechanic
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