Tom Witkovsky - Interim Customer Experience Manager Indirect Sales Systems

Q: Where is Tom based?

Tom is based in Kirchzarten, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Tom speak?

Tom speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Tom have?

Tom has at least 5 years of experience. During this time, Tom has worked in at least 10 different roles and for 10 different companies . The average length of individual experience is 1 year and 6 months . Note that Tom may not have shared all experience and actually has more experience.

Q: What is Tom's latest experience?

Tom's most recent position is Interim Customer Experience Manager Indirect Sales Systems at badenova Energie GmbH .

Q: What companies has Tom worked for in recent years?

In recent years, Tom has worked for badenova Energie GmbH , Energieberatung Verbraucherzentrale Berlin , Swiss Life AG , Verbraucherzentrale Bundesverband , and Zehnder Group AG .

Q: Which industries is Tom most experienced in?

Tom is most experienced in industries like Energy , Manufacturing , and Sport and Recreation . Tom also has some experience in Insurance , Information Technology (IT) , and Government and Public Administration .

Q: Which business areas is Tom most experienced in?

Tom is most experienced in business areas like Information Technology (IT) , Project Management , and Marketing . Tom also has some experience in Quality Assurance (QA) , Operations , and Customer Service .

Q: What is Tom's education?

Tom holds a Bachelor in Mechanical Engineering, Materials and Joining Technology from TU Berlin and TFH Berlin .

Recommended expert

Kirchzarten, Germany

Experience

Aug 2024 - Feb 2025

7 months

Interim Customer Experience Manager Indirect Sales Systems

badenova Energie GmbH

Modeling customer journeys and touchpoints for indirect sales partners
Modeling and optimizing clearing processes
Prioritizing and cleaning up the backlog of existing partner applications
Optimizing billing and service processes for partners
Requirements management for replacing and rebuilding the system based on a no/low-code platform
Support for rolling out a company-wide customer experience management system
Management of external service and implementation partners

Jul 2023 - Dec 2024

1 year 6 months

Interim Project Manager for Brand and Media Asset Management System

Energieberatung Verbraucherzentrale Berlin

Gathering requirements for brand management (processes, data flow, system landscape, stakeholders)
Preparing an evaluation matrix for selecting and evaluating system and service providers
Analyzing evaluation and make-or-buy decision
Preparing the tender and requirements specification
Supporting the content, functional and visual design of the system
Project coordination, QA, roll-out planning and hypercare

Jan 2023 - Oct 2023

10 months

Interim Program Lead for Partner Billing System

Swiss Life AG

Functional and IT program management and consulting
Coordination of various workstreams, IT modules and their PO/PM
Architecture reviews and harmonization of waterfall/agile in LeSS/SAFe
Controlling and reporting of various sub-modules
Gathering requirements for migration concepts, roll-out and operations
Project reporting and controlling
Escalation and stakeholder management at C-level
Coordination and documentation of data migration as well as review of historical and re-planning

Jun 2022 - Aug 2022

3 months

Interim Consultant for Evaluating Content and Digital Asset Management System

Verbraucherzentrale Bundesverband

Gathering requirements for editorial and structured content as well as digital assets and their creation
Modeling structures and media channels
Translating requirements into a requirements specification based on use cases as the basis for the implementation tender

Jul 2021 - Aug 2022

1 year 2 months

Interim Head of Digital Group Marketing / Relaunch of Group Websites

Zehnder Group AG

Taking over and coaching the international project organization
Optimizing project methodologies and realigning the project scope
Optimizing budget planning, controlling, requirements gathering and methodology
Functional design for various B2B applications
Managing service providers for design and implementation
Editorial content creation and translation processes
Integrating PIM/DAM and planning the roll-out of a multibrand CMS

May 2021 - Oct 2022

1 year 6 months

Interim Program Lead IT Digitization Projects National Teams

DFB IT

Coordination of various IT projects and their project managers within the DFB Academy environment
Harmonization of costing, controlling and reporting for various digitization projects
Football-related and organizational requirements gathering and concept design for the national teams
Conducting tenders and evaluating service providers for social apps, scouting portals, medical systems and team management
Creation and maintenance of backlogs for various existing applications
Coordination of implementation, quality assurance and rollout of custom developments
Optimization of analytics and reporting for the DFB websites based on Adobe Analytics
Design and prototyping of test automation using Robot Framework and Selenium WebDriver

Dec 2020 - Apr 2021

5 months

Interim Overall Project Lead for B2B E-Business Framework Replacement

nexMart GmbH & Co. KG

Harmonization and synchronization of multiple DevOps-SCRUM teams for shop, catalog data and order process handling
Optimization of existing Definition of Ready and Definition of Done
Development of the overall project plan, resource and capacity planning, as well as critical paths in Jira and Confluence
Design of domain and feature architecture
Design of stakeholder communication and migration planning for hundreds of customer order path configurations
Coaching of sub-project managers

Sep 2019 - Jan 2020

5 months

Interim Manager and E-Commerce Architect

Wittur Group / Sematic

Consolidation and harmonization of existing e-commerce systems in digital B2B spare parts distribution
Analysis of organizational conditions and system landscapes (shops, ERP, CRM, PDM/PIM, MAM)
Definition of requirements for the future system landscape and harmonization of the international ERP landscape
Preparation and execution of international tenders for shop software and service providers
Negotiations with software vendors and service providers
Design of business requirements, ROI models, information, domain, service and UX/UI architectures, as well as product catalog structures and navigation metaphors

Apr 2019 - Aug 2019

5 months

Interim Product Owner SaaS / IoT Platform

BlueID GmbH

Optimization and structuring of the Scrum process for an international 10-person team including UX, development, marketing and support
Prioritization of epics and stories in the product and groomed backlog
Introduction of quality-assuring formalities (definition of epics, stories, tasks, acceptance criteria)
Development of a feature roadmap for SaaS cloud, web and app applications
Design of a feature booking and subscription portal
Planning of tech stack harmonization and introduction of Adobe XD for UX/UI
Modeling and establishment of knowledge, documentation and transfer processes
Participation in planning the introduction of a CRM system (Salesforce)
Coordination of participation in a tender for access management
Planning and execution of onboarding the successor as product owner

May 2018 - Jul 2018

3 months

Interim Consultant for Digitization of Data Flow Processes

OMYA AG

Data flow process modeling for editorial and structured content (BPMN)
Evaluation of CMS requirements and concept development
Modeling of data flow processes for B2B shop and CRM (Salesforce)

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Energy (1.5 years), Manufacturing (1.5 years), Sport (1.5 years), Insurance (1 year), and Information Technology (0.5 years).

Energy

Manufacturing

Sport

Insurance

Information Technology

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (5 years), Project Management (4 years), Marketing (2.5 years), Operations (1.5 years), Quality Assurance (1.5 years), and Customer Service (0.5 years).

Information Technology

Project Management

Marketing

Operations

Quality Assurance

Customer Service

Skills

Design Of B2c/b2b E-business And E-commerce Systems Across The Entire Customer Lifecycle In The Front And Back End
Product Owner For Business And Process Analysis, Business Value & Backlog Management For Digital Products And Systems
Customer Experience Modeling Of Customer & User Journeys Across Offline And Online Touchpoints, Information Architectures, Ux Wireframes And Clickable Prototypes, Digital Brand And Marketing Management Systems
Project And Interim Management: Linear And Iterative Project Management, Preparation And Running Of Workshops, Digital Project Turnarounds, Planning And Execution Of Tenders, Development And Leading Digital Organizations
Strong Technical Understanding Of Cms, Dam, Pim, E-business & Shops, No/low-code, Portals, Marketing Automation, Crm, Mobile, Iot
Strategic. Creative. Agile. Resilient. Disruptive. Empathetic. Communicative. Curious. Able To Handle Conflicts. Critical. Team Player. Goal-oriented. Reliable. Pragmatic. Direct.
Automotive, Construction And Building Technology, Electrical Engineering, Building Services Engineering, Aerospace, Mechanical And Plant Engineering, Associations And Federations, Publishing And Media, Public Administration
Adobe Experience Manager, Atlassian Confluence, Atlassian Jira, Axure, Camunda, Drupal, Figma, Firstspirit, Frontify, Html, Infor Nt, Intershop, Intrexx, Inxmail, Liferay, Magento, Mailchimp, Marketo, Ms Dynamics, Ms Office, Opencms, Oxid Esales, Pimcore, Salesforce, Sap C4c, Sap Hybris, Selenium Webdriver, Shopware, Spryker, Stibo, Storyblok, Typo3, Visual Studio Code, Wordpress, ...

Languages

German

Native

English

Advanced

Education

Oct 1991 - Aug 1995

TU Berlin and TFH Berlin

Engineer · Mechanical Engineering, Materials and Joining Technology · Berlin, Germany

Sep 1987 - Aug 1990

Mechanical Engineering Mechanic

Profile

Created

June 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Tom based?

Tom is based in Kirchzarten, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Tom speak?

Tom speaks the following languages: German (Native), English (Advanced).

How many years of experience does Tom have?

Tom has at least 5 years of experience. During this time, Tom has worked in at least 10 different roles and for 10 different companies. The average length of individual experience is 1 year and 6 months. Note that Tom may not have shared all experience and actually has more experience.

What roles would Tom be best suited for?

Based on recent experience, Tom would be well-suited for roles such as: Interim Customer Experience Manager Indirect Sales Systems, Interim Project Manager for Brand and Media Asset Management System, Interim Program Lead for Partner Billing System.

What is Tom's latest experience?

Tom's most recent position is Interim Customer Experience Manager Indirect Sales Systems at badenova Energie GmbH.

What companies has Tom worked for in recent years?

In recent years, Tom has worked for badenova Energie GmbH, Energieberatung Verbraucherzentrale Berlin, Swiss Life AG, Verbraucherzentrale Bundesverband, and Zehnder Group AG.

Which industries is Tom most experienced in?

Tom is most experienced in industries like Energy, Manufacturing, and Sport and Recreation. Tom also has some experience in Insurance, Information Technology (IT), and Government and Public Administration.

Which business areas is Tom most experienced in?

Tom is most experienced in business areas like Information Technology (IT), Project Management, and Marketing. Tom also has some experience in Quality Assurance (QA), Operations, and Customer Service.