Sandra M.
Virtual Sales Assistant and Process Optimization
Experience
Virtual Sales Assistant and Process Optimization
Sandra Müller - Virtuelle Assistenz
I support your company in the optimal handling of sales administration. This can be used as an interim solution or as ongoing flexible support.
I take over and analyze tasks from A like inquiry to Z like payment receipt and help increase effectiveness and customer friendliness.
Feel free to get in touch with me, I'd love to talk in person about how I can support you with your sales tasks! ⏰
Head of Purchasing
Sterman Technische Systeme GmbH
- Spun off decentralized external production purchasing from order processing into the newly organized purchasing department
- Developed, documented and optimized the purchasing process over two years
- Achieved ISO 9001 certification of processes and created clear documentation for new employees
Sales Assistant
Sterman Technische Systeme GmbH
- Created quotes based on technical documents from project managers
- Handled all international order processing
- Procured outsourced production parts for projects
Sales Assistant
M&M Software GmbH
- Supported the technical sales team from quotations to invoicing and receivables management
- General sales support, customer service, trade show assistance and event support
- Planned trade shows and managed events, gaining marketing skills (flyers, email marketing, posters, website updates)
- Developed and optimized process descriptions for ISO 9001 and adapted them in the Chinese subsidiary
Sales Representative
Meta Leiterplatten GmbH & Co. KG
- Managed supplier orders with Chinese and Taiwanese vendors
- Forwarded product shipments to customers in the industrial, consumer goods and medical sectors
Internal Sales
Schmalz Vacuum Technology
- Trained as an industrial clerk with a focus on sales
- Service and spare parts sales: Customer support and advice, spare parts sales, cost estimates, service offers, and order processing
Summary
As a virtual sales assistant with over 25 years of experience, I turn chaos into structure and free up your core business. 🤘🏻
Stress-free handling of sales processes? As a freelancer, I support you and your company exactly where you need it. I take care of and analyze tasks from A like inquiry to Z like payment receipt – as an interim solution or ongoing flexible support.
My services:
- Complete inside sales from A to Z
- Process optimization & ERP implementation
- Office management & email administration
- Customer care & after-sales service
- Pre-accounting & dunning
- Digitalization of business processes
Special expertise: ERP systems (myFactory, OrgaMax, Infra:NET), ISO 9001, hybrid team management with AI support, MBAI certified.
Industries: Technology & IT, Manufacturing & Construction, E-commerce & Retail, Services.
I mainly work digitally but am open to in-person meetings. My passion is helping companies reach their full potential. I see myself as a creative mind who not only gets tasks done but also brings new ideas and continuously improves processes.
"An organized desk brings me peace of mind." Alfred Hitchcock, 1899 - 1980
So if your desk were a thriller…
… drop me a line ;-)
Languages
Education
Progymnasium Dornstetten
Secondary school diploma · Dornstetten, Germany
J. Schmalz GmbH
Vocational training as industrial clerk · Industrial clerk · Glatten, Germany
Certifications & licenses
Master Business of AI (MBAI), Artificial Intelligence
Leaders of AI, Fresenius University of Applied Sciences
Training as a safety officer in office and administration
Part-time training as a trainer in the commercial sector
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