Sandra Müller
Virtual Sales Assistant, Back Office and Process Optimization
Experience
Virtual Sales Assistant, Back Office and Process Optimization
Sandra Müller - Rockt das Büro
Supporting several small companies in contract manufacturing and mechanical engineering
Assisting with order processing, incoming and outgoing invoices, administrative handling, coordination and optimization of process flows, website and marketing support
Building a process wiki for admin and sales due to staff departure
Implementing process optimizations and launching digital workflows
Providing administrative support during ISO 9001:2015 certification
Introducing ERP software in small industrial companies
Interim work at the SAP helpdesk (ended 2023-12)
Categorizing and prioritizing incoming SAP ERP and INFOR ERP tickets
General user administration, user maintenance and role assignment in both systems
Real-time user support via MS Teams
Supporting dry runs in the SAP ERP test system
Head of Purchasing
STERMAN technische Systeme GmbH
- Developing, documenting, and continuously optimizing the purchasing process
Sales Assistant, Safety Officer
STERMAN technische Systeme GmbH
- Creating quotes from project managers' technical documents
- Complete international order processing, including procurement of externally manufactured parts
Inside Sales, Marketing Assistant, Purchasing Officer, Safety Officer
M&M Software GmbH
- Managing technical sales from quote to invoice and receivables management
- General sales support, customer service, trade fair service, and event support
- Planning and organizing trade shows and events
- Creating flyers, email marketing, posters, and updating the website
- Drafting and optimizing process descriptions under ISO 9001 and implementing them at the Chinese subsidiary
Inside Sales
Meta Leiterplatten GmbH & Co. KG
- Sales role in a trade-only company
Internal Sales
J. Schmalz GmbH
- Training as an industrial clerk with a focus on sales
- Service and spare parts sales: customer support and advice, spare parts sales, cost estimates, service offers and order processing
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Manufacturing (17.5 years) and Information Technology (10.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Sales (26 years), Marketing (14.5 years), Quality Assurance (14.5 years), Customer Service (10 years), Procurement (4.5 years), and Information Technology (3.5 years).
Summary
I support your company in the optimal handling of sales administration. This can be used as an interim solution or as ongoing flexible support.
I carry out and analyze tasks from A for inquiry to Z for payment receipt and help increase efficiency and customer satisfaction through process optimization.
Skills
- Ms Windows 365 And Ms Office 365
- Ms Excel 365
- Master Business With Ai (Mbai ® )
- Daily Use Of Erp And Crm
- Cloud Applications (Crm, Google Workspace, Dropbox, Etc.)
Languages
Education
Progymnasium Dornstetten
Secondary School Diploma · Dornstetten, Germany
Certifications & licenses
MASTER BUSINESS WITH AI (MBAI®)
Leaders of AI · Berlin, Germany
Training as a Safety Officer in Office and Administration
Part-time training as a vocational instructor in the industrial sector
Profile
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