Robert C. - Director, Advisory Services

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Springfield, United States

Experience

Jan 2013 - Present

12 years 8 months

Director, Advisory Services

Change Healthcare (Optimum Advisory)

Pioneer exceptional outcomes across multiple teams and verticals throughout the organization, serving in multiple different role titles, including Senior Director, Program Lead, Program Management, Interim IT Director, and more
Continually exceed sales quotas year over year, from a minimum of 110% to a maximum of 200%, through exceptional leadership, cross-functional alignment, and process re-engineering to extract synergies and maximize output
Oversee budgets ranging from $500K to $5M and teams from 3 to 60, engaging in team cohesion and risk management to maximize performance and maintain or come in under budget on a variety of IT and process excellence projects
Receive multiple offers to join the executive team due to exceptional performance, improved outcomes, and exceptional turn-around strategies, all while driving technology implementations and cultivating high-performance teams
Report directly to the CIO as an Interim IT Director, providing project management and IT leadership across various client projects, including Digital Marketing, Broker Portal, and migrating to Facets from a legacy platform
Spearhead change management and turn-around strategies, recovering lost accounts and reopening closed doors to bring in 9 years’ worth of business through exceptional business relationship skills, driving added value and improving retention
Champion technology and automation, taking one client from a 100% manual system to a 60% automated system, working cross-collaboratively with a multifunctional IT and program management team to maximize implementation success
Continually forge ironclad compliance and alignment with regulations and best practices, working with teams to create key artifacts for training and comprehensive yet modular frameworks to enable critical compliance with government oversight
Revitalize a stalled project that failed production for 2 years, creating a new pilot implementation within 5 months while instilling key SDLC measures to build out a replicable cycle model to feasibly jumpstart production and enable technological success
Serve as a drop-in during the ramp of a new product from the engineering department, working with and influencing a team of 20+ to manage the product, which involved over 40 payers during go-live, enabling a streamlined and frictionless launch
Successfully lead migrations to Facets, a Population Health Management System, a new health and wellness interface, and a healthy incentive program interface, supporting the entire technology stack while complying with applicable regulations
Provide effective oversight of day-to-day activities involving multiple partners and state entities, ensuring the seamless development of crucial interfaces for the program while managing IT staff
Played a pivotal role in the review and sign-off process for all major deliverables within the Systems Development Life Cycle (SDLC), working closely with vendors and state stakeholders to forge ironclad alignment
Implement a process improvement strategy that extended across the Project Management Office and the IT organization, enhancing operational efficiency and project management effectiveness

Jan 2010 - Dec 2011

2 years

Director of IT, New Business Activation

Amerihealth Caritas

Spearheaded the design and development of an IT artifact repository, enabling the organization to efficiently respond to RFPs and state questionnaires, resulting in a 40% reduction in response time
Expanded the organization's industry presence through strategic go-to-market opportunities, increasing market share by 15% within one year, all while overseeing a matrixed staff of varying numbers, maximizing resource allocation and performance
Led the design and development of the "Office-In-A-Box" facility build-out model, streamlining new plan launches and enhancing nationwide business readiness, resulting in a 25% reduction in launch timelines
Collaborated with IT subject matter experts and the finance team to create an IT budgeting model, improving cost control and budget accuracy, resulting in a 10% reduction in IT spending while maintaining high-performance standards
Initiated and managed the development of the application "playbook" framework, streamlining the onboarding process for Medicaid and Medicare lines of business, reducing onboarding time by 30%
Leveraged exemplary business relationship skills to support objectives, extract synergies, and lead high-performance teams in the delivery of IT and program goals, all while maintaining ironclad regulatory and best practices compliance

Jan 2008 - Dec 2010

3 years

Senior Program Manager/Program Director

United Healthcare

Effectively integrated 50K Medicaid members into the application, overseeing the project's successful implementation and delivery, resulting in a 40% cost reduction
Applied industry best practices for process excellence and IT efficiency throughout the project, ensuring optimal results and extracting additional synergies
Executed the migration of key processes to the new Pharmacy Benefit Manager platform, which standardized the pharmacy benefit management across multiple plans and streamlined various IT processes, resulting in monthly savings of $180K
Integrated the client on the Diamond Platform into the recently acquired Unison's Facets platform as part of a broader plan integration, aligning processing platforms, products, contracts, and branding and reducing operational redundancy
Assumed the role of Program Lead during the critical merger and integration phase of a larger project to consolidate more than 20 processes and transactions, resulting in significant cost savings, including reduced staff, maintenance, and overhead
Expertly managed the transition and integration of diverse systems and platforms, ensuring the seamless alignment of processes and technology
Pioneered role-model leadership, expertly navigating complex business relationships to ensure the delivery of projects and completion of goals in accordance with executive strategies

Senior Manager

Accenture

Spearheaded pivotal business development initiatives, successfully negotiating three major deals that cumulatively enhanced annual revenues by $19M, including $1M from contract management, $2M from provider data management, and a substantial $16M from an IT transformation project

IT Director

Liquidhub

Summary

Executive IT Leader with extensive experience and a proven track record, leveraging the SDLC, team management, and change management functions to improve alignment, extract new synergies, and drive
Pioneer exceptional outcomes across multiple teams and verticals throughout the organization, serving in multiple different role titles, including Senior Director, Program Lead, Program Management, Interim IT Director, and more
Continually exceed sales quotas year over year, from a minimum of 110% to a maximum of 200%, through exceptional leadership, cross-functional alignment, and process re-engineering to extract synergies and maximize output
Expanded the organization's industry presence through strategic go-to-market opportunities, increasing market share by 15% within one year, all while overseeing a matrixed staff of varying numbers, maximizing resource allocation and performance
Led the design and development of the "Office-In-A-Box" facility build-out model, streamlining new plan launches and enhancing nationwide business readiness, resulting in a 25% reduction in launch timelines
Assumed the role of Program Lead during the critical merger and integration phase of a larger project to consolidate more than 20 processes and transactions, resulting in significant cost savings, including reduced staff, maintenance, and overhead
Digital Transformation
IT Strategy Development
Strategic Partnerships
Project Lifecycle Management
Harmonization/Alignment
Solutions Architect
Business Relationships
New Business Activation
Budget Oversight
Vendor Management
Process Improvement/Optimization
Technology Oversight
Team Empowerment
Extracts Synergies
Servant Leader
Scalability/Resiliency