Monalisa A.
Customer Service Expert UKVI
Experience
Jan 2025 - Jul 2025
7 monthsKirkintilloch, United Kingdom
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The Ordinary Gift
- Performed administrative duties such as schedule management, file organisation, and correspondence drafting
- Conducted customer surveys to collect feedback for service improvement
- Developed in-depth product knowledge, providing customers with valuable information
- Promoted upselling and cross-selling techniques to increase company revenue
Aug 2024 - Present
1 year 4 monthsCustomer Service Expert UKVI
Teleperformance
- Attended to all enquiries related to visa application both international and local
Aug 2017 - Dec 2024
7 years 5 monthsOnitsha, Nigeria
Managing Director
City Radio 89.7 FM
- Directed the successful growth of a regional radio station from launch to established broadcaster, celebrating five years of continued expansion and audience impact
- Spearheaded operational strategy, team leadership, financial oversight, and external partnerships
- Implemented training and mentorship programs, nurturing new talent and improving staff performance
- Cultivated a values-based workplace culture, fostering resilience through challenges like the COVID-19 pandemic and economic downturns
- Led the station through its 5th anniversary milestone, recognised for outstanding leadership and long-term vision by colleagues and stakeholders
Nov 2012 - Aug 2017
4 years 10 monthsOnitsha, Nigeria
News Broadcaster
Radio Sapientia 95.3FM
- Delivered clear, engaging, and accurate news broadcasts across multiple segments, maintaining high journalistic standards and credibility
- Led content planning and scheduling, ensuring timely and relevant coverage for a broad audience
- Increased audience engagement through use of social media and coordinated campaigns to promote new programs and events
- Collaborated with press, stakeholders, and government agencies to maintain strong professional relationships and ensure transparent communication
- Played a key role in crisis communication and reputation management, safeguarding the station’s public image during sensitive periods
- Assisted in production tasks, including script writing, sound editing, and content formatting, contributing to seamless on-air delivery
Summary
Accomplished and versatile professional with expertise in customer care, media leadership, and audio production. As Managing Director of City Radio 89.7 FM, led the station from inception to wide regional impact, overseeing team development, operations, and community engagement. Skilled in sound mixing and audio editing with a deep understanding of acoustics, delivering high-quality audio production with clarity and precision. A strong communicator and team motivator, known for a hands-on leadership style and dedication to service excellence, innovation, and organisational growth.
Languages
Igbo
NativeEnglish
AdvancedFrench
ElementaryEducation
Oct 2004 - Jun 2008
University of Abuja
B.A. · Applied English Linguistics · Abuja, Nigeria
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