Recommended expert
Monalisa Afoma
Customer Service Expert UKVI
Experience
Aug 2025 - Present
7 monthsCustomer Service Expert UKVI
Teleperformance
- Attended to all enquiries related to visa application both international and local.
Jan 2025 - Jul 2025
7 monthsUnited Kingdom
The Ordinary Gift
- Efficiently performed administrative duties such as schedule management, file organisation, and correspondence drafting.
- Conducted customer surveys to collect feedback for service improvement.
- Developed in-depth product knowledge, providing customers with valuable information.
- Promoted upselling and cross-selling techniques to increase company revenue.
Aug 2017 - Dec 2024
7 years 5 monthsOnitsha, Nigeria
Managing Director
City Radio 89.7FM
- Directed the successful growth of a regional radio station from launch to established broadcaster, celebrating five years of continued expansion and audience impact.
- Spearheaded operational strategy, team leadership, financial oversight, and external partnerships.
- Implemented training and mentorship programs, nurturing new talent and improving staff performance.
- Cultivated a values-based workplace culture, fostering resilience through challenges like the COVID-19 pandemic and economic downturns.
- Led the station through its 5th anniversary milestone, recognised for outstanding leadership and long-term vision by colleagues and stakeholders.
Nov 2012 - Aug 2017
4 years 10 monthsOnitsha, Nigeria
News Broadcaster
Radio Sapientia 95.3FM
- Delivered clear, engaging, and accurate news broadcasts across multiple segments, maintaining high journalistic standards and credibility.
- Led content planning and scheduling, ensuring timely and relevant coverage for a broad audience.
- Increased audience engagement through effective use of social media and coordinated campaigns to promote new programs and events.
- Collaborated with press, stakeholders, and government agencies to maintain strong professional relationships and ensure transparent communication.
- Played a key role in crisis communication and reputation management, safeguarding the station’s public image during sensitive periods.
- Assisted in production tasks, including script writing, sound editing, and content formatting, contributing to seamless on-air delivery.
Summary
Accomplished and versatile professional with expertise in customer care, media leadership, and audio production. As Managing Director of City Radio 89.7 FM, led the station from inception to wide regional impact, overseeing team development, operations, and community engagement. Skilled in sound mixing and audio editing with a deep understanding of acoustics, delivering high-quality audio production with clarity and precision. A strong communicator and team motivator, known for a hands-on leadership style and dedication to service excellence, innovation, and organisational growth.
Skills
Customer Service & Client Communication
Team Leadership & Staff Training
Audio Production & Sound Engineering (Mixing, Editing, Acoustics)
Microsoft Office Suite (Excel, Word, Powerpoint)
Data Entry, Accuracy & Confidentiality
Report Writing, Script Writing & Broadcast Journalism
Coreldraw & Graphic Design
Fashion Design & Creative Concepting
Social Media & Audience Engagement
Attention To Detail & Organisational Skills
Audio Production & Editing (Broadcast Segments, Multi-track Editing, Soundboards, Post-production Clean-up)
Journalism & Script Writing (News Scripts, Promotional Content, Strategic Communications)
Creative & Design Projects (Promotional Graphics, Branding Materials, Social Media Campaigns)
Fashion Design (Bespoke Clothing, Attention To Detail And Aesthetic Judgment)
Languages
English
AdvancedFrench
AdvancedEducation
Oct 2004 - Jun 2008
University of Abuja
Bachelor of Arts, Applied English Linguistics · Applied English Linguistics · Abuja, Nigeria
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Monalisa based?
Monalisa is based in Kirkintilloch, United Kingdom.
What languages does Monalisa speak?
Monalisa speaks the following languages: English (Advanced), French (Advanced).
How many years of experience does Monalisa have?
Monalisa has at least 13 years of experience. During this time, Monalisa has worked in at least 3 different roles and for 4 different companies. The average length of individual experience is 3 years and 3 months. Note that Monalisa may not have shared all experience and actually has more experience.
What roles would Monalisa be best suited for?
Based on recent experience, Monalisa would be well-suited for roles such as: Customer Service Expert UKVI, Managing Director, News Broadcaster.
What is Monalisa's latest experience?
Monalisa's most recent position is Customer Service Expert UKVI at Teleperformance.
What companies has Monalisa worked for in recent years?
In recent years, Monalisa has worked for Teleperformance, The Ordinary Gift, and City Radio 89.7FM.
Which industries is Monalisa most experienced in?
Monalisa is most experienced in industries like Media, Entertainment and Publishing, Professional Services, and Retail.
Which business areas is Monalisa most experienced in?
Monalisa is most experienced in business areas like Finance, Human Resources (HR), and Operations. Monalisa also has some experience in Marketing, Production/Manufacturing, and Project Management.
Which industries has Monalisa worked in recently?
Monalisa has recently worked in industries like Media, Entertainment and Publishing, Professional Services, and Retail.
Which business areas has Monalisa worked in recently?
Monalisa has recently worked in business areas like Finance, Human Resources (HR), and Operations.
What is Monalisa's education?
Monalisa holds a Bachelor in Applied English Linguistics from University of Abuja.
What is the availability of Monalisa?
Monalisa is immediately available part-time for suitable projects.
What is the rate of Monalisa?
Monalisa's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Monalisa?
To hire Monalisa, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1000
750
500
250
Market avg: 680-840 €
Market avg: 680-840 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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