Virginia S.
Receptionist / Admin
Experience
Jan 2019 - Present
6 years 11 monthsLondon, United Kingdom
Receptionist / Admin
Made Simple Group
- First point of contact for all clients and visitors at Workhub Made Simple, a co-working space in Shoreditch, ensuring compliance with visitor regulations and onboarding procedures.
- Managed client interactions both in person and through email/chat, ensuring inquiries were handled promptly and professionally, coordinating effectively with team members.
- Conducted inductions for new members to onboard them effectively, adhering to onboarding procedures.
- Trained and supervised new receptionists and managed a front-desk team of 3.
- Built and maintained strong client relationships, responding to needs and feedback efficiently.
- Provided tech support to members and internal staff to ensure seamless operations.
- Supported other departments when required, coordinating cross-functional projects.
- Handled administrative tasks, including managing and tracking incoming and outgoing post.
- Processed internal orders and tailored services to meet specific client needs.
- Developed and maintained supplier and vendor relationships.
- Managed office supply budgets and implemented systems and processes to support smooth operations.
- Conducted AML and KYC checks to ensure regulatory compliance.
- Acted as a trained Fire Warden for safety protocols and emergency procedures.
- Organised and hosted events within the co-working space to engage members and build community culture.
Sep 2017 - Dec 2018
1 year 4 monthsLondon, United Kingdom
Customer Service Advisor
Made Simple Group
- Delivered customer support via phone, email, and live chat, ensuring timely and effective responses.
- Educated clients on relevant services to increase engagement and upsell opportunities.
- Achieved 100% of the team upsell target for six consecutive months.
- Maintained a sales conversion rate of nearly 90% and a 97% client satisfaction rate.
- Assisted with ad hoc personal assistant responsibilities, coordinating tasks within a busy schedule.
- Handled data entry and account updates in internal ICT systems with accuracy, leveraging CRM software skills.
- Resolved client issues through active listening and problem-solving, boosting customer loyalty.
Jan 2017 - Jul 2017
7 monthsLondon, United Kingdom
Nanny
Tagliaferri Family
- Cared for 3 children aged 10 months, 3 and 4 years old.
Apr 2016 - Dec 2016
9 monthsStaines-upon-Thames, United Kingdom
Au Pair
Irwin Family
- Looked after 3 children aged 3, 5 and 7.
May 2015 - Nov 2015
7 monthsItaly
Accounting Administrator (Intern)
Comune di Sant'Antioco - Town Hall of Sant'Antioco
- Gained hands-on experience in general accounting and administrative processes within a professional finance team.
- Supported the department with bookkeeping, reconciliations, and database management while developing strong numerical and analytical skills.
- Performed data entry of sales invoices, receipts, and payments, ensuring compliance with financial regulations and documentation standards.
- Reconciled financial records to ensure accuracy across accounts and transactions.
- Calculated interest charges, discounts, and outstanding balances using strong numerical reasoning.
- Contacted taxpayers with overdue accounts to negotiate payment plans and maintained and updated the taxpayer database with accurate account information.
Sep 2011 - Feb 2012
6 monthsInsurance Agent
Alleanza Assicurazioni
- Developed and maintained a strong client base by leveraging relationship-building and consultative sales techniques.
- Delivered tailored life insurance and supplementary pension products while ensuring client satisfaction throughout the policy lifecycle.
- Built a pool of prospective clients through cold calling, networking, referrals, and lead generation strategies.
- Provided personalised advice on insurance policies and claims, ensuring client needs were met effectively and compliance standards were adhered to.
- Maintained and managed a portfolio of clients, fostering long-term relationships and trust.
- Kept up to date with evolving insurance products and services through continuous professional development.
Summary
Experienced and customer-focused professional with a strong background in front-of-house operations, client relations, and B2B service delivery, developed through multiple roles at Made Simple Group. Adept at managing co-working spaces, delivering exceptional customer service, and supporting cross-functional teams with effective time management skills to meet tight deadlines.
Proven track record of exceeding sales targets, streamlining office operations, and building lasting client relationships by coordinating projects efficiently. Skilled in event coordination, tech support, compliance (AML/KYC), and team supervision, with a keen understanding of compliance regulations and documentation.
Brings a proactive, solution-oriented mindset with a passion for creating efficient and welcoming work environments, and a flexible attitude to fit various challenges, supported by strong interpersonal skills and communication.
Languages
Italian
NativeEnglish
AdvancedEducation
Oct 2013 - Jan 2015
University of Cagliari
Master's degree in Economic Science · Economic Science · Cagliari, Italy
Oct 2009 - Jan 2013
University of Cagliari
Bachelor's degree in European economics and politics · European economics and politics · Cagliari, Italy
Certifications & licenses
Comptia Data +
Comptia
Data And Sql Course
Code First Girl
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