Virginia Senis
Receptionist / Admin
Experience
Receptionist / Admin
Made Simple Group
First point of contact for all clients and visitors at Workhub Made Simple, ensuring compliance with visitor regulations and onboarding procedures
Managed client interactions in person and via email/chat, coordinating effectively with team members
Conducted inductions for new members and trained and supervised a front-desk team of 3
Built and maintained strong client relationships, responded to feedback, and provided tech support to members and internal staff
Supported cross-functional projects and contributed to a collaborative team environment
Managed administrative tasks, tracked incoming and outgoing post, and processed internal orders
Developed supplier and vendor relationships, managed office supply budgets, and implemented systems to support daily operations
Conducted AML and KYC checks, performed due diligence, and acted as a trained Fire Warden for safety protocols
Organised and hosted events to engage members and build community culture
Customer Service Advisor
Made Simple Group
- Delivered customer support via phone, email, and live chat, ensuring timely and compliant responses
- Educated clients on services to increase engagement and upsell opportunities
- Achieved 100% of the team upsell target for six consecutive months
- Maintained a sales conversion rate of nearly 90% and a 97% client satisfaction rate
- Assisted with ad hoc personal assistant responsibilities and coordinated tasks efficiently
- Handled data entry and account updates in internal ICT systems using CRM software
- Resolved client issues through active listening and problem-solving
Nanny
Tagliaferri family
- Provided childcare for two families and three children aged 10 months, 3 years, and 4 years
Au Pair
Irwin family
- Cared for three children aged 3, 5, and 7, managing daily routines and activities
Accounting Administrator (Intern)
Comune di Sant'Antioco
- Performed general bookkeeping, including data entry of sales invoices, receipts, and payments
- Reconciled financial records and ensured compliance with regulations
- Calculated interest charges, discounts, and outstanding balances
- Contacted taxpayers with overdue accounts to negotiate payment plans
- Maintained and updated the taxpayer database with accurate information
Insurance Agent
Alleanza Assicurazioni
- Developed and maintained a client base using consultative sales techniques
- Delivered tailored life insurance and pension products and provided personalised advice
- Built a prospective client pool through cold calling, networking, and referrals
- Managed a portfolio of clients and ensured compliance with industry regulations
- Kept up to date with evolving insurance products through continuous professional development
Summary
Experienced and customer-focused professional with a strong background in front-of-house operations, client relations, and B2B service delivery, developed through multiple roles at Made Simple Group. Adept at managing co-working spaces, delivering exceptional customer service, and supporting cross-functional teams with effective time management skills to meet tight deadlines.
Proven track record of exceeding sales targets, streamlining office operations, and building lasting client relationships by coordinating projects efficiently. Skilled in event coordination, tech support, compliance (AML/KYC), and team supervision, with a keen understanding of compliance regulations and documentation.
Brings a proactive, solution-oriented mindset with a passion for creating efficient and welcoming work environments, and a flexible attitude to fit various challenges, supported by strong interpersonal skills and communication.
Skills
Compliance Regulations
Documentation
Due Diligence
Excel
Power Bi
Tableau
Sql
Eviews
Stata
Power Query
Pivot Tables
Google Suite
Vlookup
Customer Advocacy
Customer Success
Customer Relationship Management
Customer Experience
Statistical Analysis
Communication
Team Work
Team Player
Multitask
Time Management
Ability To Work Under Pressure
Self Motivation
Goal Oriented
Attention To Detail
Adaptability
Languages
Education
University of Cagliari
Master's degree in Economic Science · Economic Science · Cagliari, Italy
University of Cagliari
Bachelor's degree in European economics and politics · European economics and politics · Cagliari, Italy
Certifications & licenses
Comptia Data +
Comptia
Data And SQL Course
Code First Girl
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